Dealer 2-Year Rating

Overall Rating

2 / 5
Customer Service
2  
Friendliness
2  
Overall Experience
2  
Price
2  
Quality of Work
2  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Still no call back

By PierreMoneyMartIsHorrid on 9/13/2019 at 8:07 PM. Helped by Will, R.J..

They stated on my Google review that they would get in touch with me to fix the situation or I could call them to speak to someone. I called and have not gotten a call back and I am blocked from being able to respond to the original post.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, friendly, efficient customer service....!

By Chandra B. on 1/11/2019 at 3:00 AM. Helped by Dylan.

My daughter bought her car a few months before me. I was very impressed with how hard Dylan worked to get my daughter and grandbaby in a safe beautiful car. I just had to get me a new car as well. When I tell you these guys go above and beyond when it comes to customer service. We got amazing warranties and they took my beater off my hands. I am so happy with the service my loan was approved and drove off the same night!! Thank you Pierre Money Mart ask for Dylan he is thr bomb.com

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam sells lemons!!!

By Exposer206 on 8/27/2018 at 3:43 AM. Helped by Sales and management.

Its NOT WORTH IT! This place is terrible! Sold me a car after 2 months engine blew due to worn timing belt! No warrant as is so when I called they told me to xxxx off in so many words. Paid 2000+ that should've gone towards my payments to credit acceptance, for a new engine! They installed a gps tracker that ruined my electrical; no dash lights, radio, or headlights. They are scam artists and once they get their money from credit acceptance they dont give a xxxx about you until u miss a payment, even if u call ahead of time. They will cut your car off and tow it away in the middle of the night! DO NOT FINANCE THROUGH PIERRE FORD/MONEY MART. YOU WILL REGRET IT!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience ever

By April Hyde on 3/29/2018 at 7:43 AM. Helped by Shawn.

To begin with the sales person blew up my phone trying to get me to shop there so much so i thought they were a bot. After agreeing to a meeting i drove 2 hours to get to, bringing with me all of the necessary documents for applying for a loan and a co signer i was given the choice of 1 car and after signing all appropriate documents and putting a down payment i was the proud new owner of a car. Or so i thought. After leaving with said new car and being told my old car would be driven closer to my homesothat i didn't have to make another 2hr drive to retrieve it a day was settled in to meet to pickup the car. The day came and went with no word from anyone i had to track them down only to be told i would have to return to retrieveit which i did that very day. Next my co signer and myself were called and threatened with"repossession" regarding proof of retirement benefits from the co signer she was texted no less than 50 times in one day. That was finally straightened out only to be told that the payment for the car was being decreased and the co signer only needed to sign new loan documents. What we weren't told was that i the original borrower the person needing and paying for the new car was taken off of the loan and my co signer was the only person on the loan. Then when the bank called my co signer for yet even more information we were told that the loan was denied on the basis that she could not take out a loan for a car that. She would not be driving. So not only was i lied to and told i already had a loan for the new car they gave me but my co signer and i were lied to and told that the monthly payment would be reduced by $50 per month only to have them call me and inform me that not only was i removed from the original loan but there was no loan at all and that i needed to again drive 2hrs to their dealership so they could find me another lender to go through. Why couldnt they do that without me they already had all my info. So i hadn't the chance to return for the 2hr trip because i work for a living so instead they again harrass my co signer who i may add is recovering from a serious medical procedure to the point she becomes so agitated she needs to be medicated. So to make a bad situation worse what do they do before the first monthly payment on this new vehicle is even due, they "repossess" it at my place of employment. So now i have no way home No car and I'm out the down payment i made all because of THEIR mistakes and their lies. Thank you Pierre for making this the single worst consumer experience ever!!!!!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Liars

By Hurt on 10/14/2017 at 12:57 AM. Helped by Hammer.

We were told that we were approved and the bankers would be there with the money to make our purchase. We drove 2 hours to Seattle in good faith only to have our credit checked 5 times and told they would text pics of a truck and tell us the payments. Never heard anything or received any pics of the truck. Carhop is a lot better for people with bad credit!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Dishonest!

By MarMan on 8/29/2017 at 2:10 AM. Helped by Scott Landes.

Do not trust these guys when they tell you they inspect and service these vehicles. They don't inspect these vehicles at all. All they do is detail them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

WAIST OF TIME

By Michael bart on 8/26/2017 at 7:35 PM. Helped by Bill, andrew, jeff, george.

Finally found a car we wanted. Got pre approved and drove away with vehicle. After that 4 trips back. Needing more down payment and hours spent they wanted car back. Then couldn't return money for 10 days so had to wait to get another vehicle to get to work. Bunch of lies and dream crushers. Dont go here. Disappoint will be in your future.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST EXPERIENCE EVER! LIARS AND CREDIT RUINERS

By Unsatisfied Customer on 8/5/2017 at 9:04 PM. Helped by Jeff Pipkin, Hammer.

Would give 0 stars if possible. Went in today to see what Pierre Money Mart could do for me. Little did I know this would turn into the worst experience I have ever had with a car dealership. My salesman Jeff Pipkin seemed very unexperienced and it was very hard to get a straightforward answer from him and Hammer was just there to tell you what he thought you wanted to hear. They came out saying they could put me in a car for a 400 something dollar a month payment then came back out after making me wait for god knows how long saying there is absolutely nothing they could do for me. Not only did they lie straight to my face but ruined my credit in the process doing several inquiries dropping my score significantly. When I asked Jeff "so you more or less just ruined my credit for no reason" he responded with a nod. What a tool. Never again will I ever have any kind of contact with this company. Stay away unless you want your credit destroyed.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shuttle

By Bb1234 on 7/19/2017 at 5:28 AM. Helped by Edward.

Please don't go! I never been treated so poorly shuttle never came and no one informed me. Had the nerve to say call us if you want a car! Bad customer service. I waited 2 hrs and no lines of communication to let me know it was not coming. Crystal Ferguson

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

very bad and poor services

By John on 5/2/2017 at 12:31 AM. Helped by Bill.

They always say they're going to help you and they tell you to come in and when you do they lie to you when you call they tell you somebody will call you back or they hang up the phone on you I would not recommend this place so if you're trying to find a vehicle I would not recommend this place at all they tell you what you want to hear to get you in there when you get in there a lie to you

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

credit detroyers

By Bulls1982 on 1/1/2017 at 3:19 AM. Helped by Jeff.

I went into Pierre Money Mart after talking with Jeff in finance and being pre-approved for 25,000$. I went into Pierre Money Mart 12/31/16 in attempt to work with Jeff. First this morning Jeff misled me about being at home with his sick kid and wife in Spokane. When I should upto Pierre Money Mart I was told Jeff was in deed working. I sat around for over 2 hours just to find out that I didn't make enough and I need a co-applicant. During my 2+ hour wait Pierre Money mart pulled enough hard credit inquires, that I lost 16 points off my credit score. Thanks to Pierre Money Mart and their do-diligence now I'm not even able to qualify for a new car and before my visit I was. I won't recommend this company to anyone I know. I wouldn't even recommend Pierre Money Mart to Osama Bin Laden.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE

By Kai on 10/28/2016 at 11:21 PM. Helped by Bill and Eric.

They told me I was approved and that they'd have the vehicle I was interested in. Gave them my income info. and everything they wanted. Turns out the vehicle was not there. They didn't have any of the vehicles they said they did in stock. I tried calling the Salesman, and on the 2nd occasion I was hung up on. Wasted time and gas. It was horrible.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They turned my horrible day into the Best!

By Beth Clemens on 10/2/2016 at 2:59 PM. Helped by Jeff H.

I went to a Kia dealership who put me in the exact car I wanted told me everything I wanted to hear and let me leave the lot in a car that I thought was perfect one problem they didn't secure my financing and I had to bring the car back! 😲 I drove up and saw Jeff H at Pierre Money and he not only took the time to secure our finances first but he told us what we needed to do to make our credit better. We were sold a awesome little Mitsubishi mirage g4 brand new! It was a huge relief and I am so great full to all of them.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid at all costs

By Chris Maxwell on 4/18/2016 at 10:47 PM. Helped by Joe Vargas, Tom Smith, Peter Behsheti.

Maybe the worst customer service of my life. After seeing two vehicles( I was looking for a used Suburban which is hard to find in Seattle) I was interested in on their Web page and making sure they were there and getting pre approved on the phone these dill weeds jerked us around for almost six hours. Despite having good credit these guys ran us thru hoops of BS sensing I was hoping to get this done in one shot. Oh we are trying to get you a lower rate. Oh this vehicle might be better for you. Oh I'm not sure where on the lot where that vehicle is but how about this one? It took us a while to figure out the cars we saw online existed only in pictures. We sat thete like idiots being passed from salesman to salesman when it became we were not going to be turned easily. We watched a man turned down after sitting there for hours because he needed a cosigner. It takes 3 hours to figure that out? Another lady was returning a vehicle she just bought because her mechanic had a laundry list of problems with it. These guys are not salesmen they are vultures preying on low credit folks in desperate situations. Don't be fooled into thinking this is a car dealership. This place is a disgrace.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Screw the Customer

By ReklessOne on 2/21/2016 at 4:20 AM. Helped by James.

Told me my credit was all approved. Got to the dealership and filled out all their paperwork. Then they came back and said I needed to make a $500 monthly payment when I live on Social Security. Salesman said it was obvious I couldn't afford the car I was looking at. Just told me goodbye with no attempt to put me in a car I could afford. Typical used car lot, typical used car salesmen.

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Complete waste of time. Don't listen to ANYTHING they...

By chester0101 on 7/17/2013 at 8:53 PM. Helped by n/a.

Complete waste of time. Don't listen to ANYTHING they say on the phone. Drove an hour to sit there for 2.5 hours, and leave with nothing. The only thing more limited than your options, is their inventory.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had an excellent experience with this team of...

By RaterGirl1 on 7/6/2013 at 7:13 PM. Helped by Peter,Tom and Joe.

We had an excellent experience with this team of salesmen. They explained the processes and were very patient and friendly .They even fed us lunch. We test drove a couple of cars and found the right one. We totally fell in love with a mustang G.T.They explained each step of the way and answered all our questions. They even explained how we could improve our credit rating. We will be back for our next vehicle purchase.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
2   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

I walked in and told the first salesperson i spoke with,...

By jpw1 on 6/9/2013 at 9:50 PM. Helped by Eric.

I walked in and told the first salesperson i spoke with, Eric, that I needed a high MPG car under $100/month. I also told him i have some money for a down payment. He took me back to his office for 2 hours of paperwork and waiting around. He said this is how we do it here. After 2 hours they showed me a 2007 civic - the only car they would show. Eric said this car was within my budget. I took it for test drive - it was ok. When we got back to the office they offered me the car for 15k (WAAAY overpriced) and $212 a month. I said no and went elsewhere. I dont know why someone would buy a car here with so many better options out there. Dont waste your time.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Thank you Jack Friedrichs & everybody at Pierre Money...

By tranpohl on 12/23/2012 at 12:02 AM. Helped by Jack Friedrichs & Finance Crew.

Thank you Jack Friedrichs & everybody at Pierre Money Mart for making it possible for me to get pre approve for a car loan! And, not to mention giving me the opportunity to improve on my credit scores for 2013. Thanks for everything! I will definitely refer my friends to you!! Merry Christmas & Happy New Year! Tran Pohl

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

I went to Pierre Money Mart in an attempt to buy a used...

By AlpHkr99 on 9/26/2012 at 9:55 PM. Helped by Hammer.

I went to Pierre Money Mart in an attempt to buy a used car, and to start getting my credit back in order following some major changes in my life. The staff upon entering was very nice and helpfull, but after being told I was approved to buy a car for a value up to $9,000, I was told there were no cars in stock in my price range, but there were quite a few going through the shop and Hammer would call on Monday or Tuesday with some options. I never heard from Hammer, and called to leave messages over a 2 week period without a response. I decided to go back to Pierre Money Mart in person to find out what was going on and to see what options they may have for me. When I arrived, I found out Hammer wasn't in and the sales person that was trying to help called Hammer at home to ask what was happening. This salesman told me that he would call the following day "guaranteed", as there were a couple of cars in my price range. Once again, no call, and no response to messages left. This experience all started on the 3rd weekend of July, with my follow up visit approximately one month later, and then to have one of their employees drop a letter in my mailbox, without using the USPS, that was dated 3 weeks prior stating that I needed to call to continue the sale, but the expiration date on the letter was 2 weeks prior to receiving it. I went the extra step and called the creditor that I was told Pierre Money Mart went through, and they told me that I was never approved for $9,000, and that the paperwork had never been submitted. If this is how Pierre Money Mart does business on a regular basis, I'm not sure why people continue using them and helping them to stay in business. There is no integrity involved with the sales staff at this dealership, and I recommend that people find honest alternatives when trying to buy a car.

I would not recommend this dealer.