Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.2  
Overall Experience
4.1  
Price
3.9  
Quality of Work
4.3  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impeccable Service

By FordBrad on 8/1/2019 at 1:22 PM. Helped by Steve, Kelly, Doug, Heidi.

I am always so pleased with the service that I receive from Pierson Ford. It is tough for me to get out of the office some days. They will get my vehicle from my parking lot and drop it off when they are finished.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch

By Black Knight on 6/19/2019 at 9:34 PM. Helped by Zack Kyle Jason Brian.

Pierson Ford was above and beyond when it came to customer service. I enjoyed working with them. They were very helpful in the process of buy my new truck

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

New truck

By Bart71 on 5/26/2019 at 12:50 PM. Helped by Zack.

A helpful person knowledgeable with the premier product. Jason Teigh is the reason I decided to buy a Ford he's very knowledgeable about all vehicles. I feel your best advertising is happy employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with purchase of new Escape

By EscapeJJE on 4/11/2019 at 6:14 PM. Helped by Diana.

I called them and asked if they had what I was looking for and they had it on hand. They gave me a straight forward price right away. We completed the deal and were done. Great experience.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

4 hour drive to dealer was worth it.

By Superduty19 on 4/7/2019 at 12:24 PM. Helped by Zack.

I live 4 hours from dealership. The pictures of vehicle were exactly as shown. Price was as advertised. Salesman was very good for having to deal with some one 4 hours away. Overall very happy with purchase.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Escape service

By san on 4/4/2019 at 6:16 PM. Helped by Steve & Kelly.

The service department is very easy to work with. They schedule my appointments when it is most convenient for me and get the work completed in a reasonable amount of time so I can get on my way. I have no complaint.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

good experience

By jnd on 4/4/2019 at 12:04 AM. Helped by Jason and Brad.

We had a very good experience with the staff. They were very friendly and helpful. They went over everything and explained it all very well. Will recommend them to everyone.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience in sales and service

By jnd on 2/23/2019 at 7:03 PM. Helped by Kory, Steve in service and Seth and Jason in sales.

The crew at the Pierson Ford service have been just excellent! I get all my service work done there and they have always been more than helpful. They do a great job! And as far as sales, Seth, Jason and Kyle have been just super. Seth sold us the vehicle we have now and we have ordered another one working with Jason this time. Last summer we bought a vehicle for our granddaughter for college and also had a very good experience. Would recommend this dealer to everyone!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
2   Overall Experience
2   Price

Nice saleperson, but the manager sucks

By jvan on 9/5/2018 at 4:36 PM. Helped by Manager.

When I buy I used car I expect the price to be negotiable, I guess that's my fault. We recently purchased a used KIA minivan at this Ford dealer, they had 2. We wanted the red one, which was the exact same vehicle with virtually the same miles. We offered about 2% less than their asking price, not much, we were being reasonable as the asking price was not bad. And the manager came back with he was willing to fill up our tank for our 3 hours drive home. Kind of an A**hat move, then he wouldn't negotiate on the car we wanted to we had to take the other one (different color). The salesperson we were working with was nice, sweet and informative, her manager was not. During the course of our negotiations we asked how many keys came with the van, 2. But after paying for the car they gave us the second key unprogrammed and said it was no problem, just go to a KIA dealership and they will program it for us. They didn't tell us that would cost us another $60, which the dealership refused to cover when I called them. I consider this deception (the salesperson was willing to pay for it out of pocket, again its the manager I have an issue with). In the end, I am not sure I would go back, and certainly won't unless I am willing to pay sticker price. And I hope the salesperson finds a better manager to work with.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wont ever return

By honestyisthebestpolicy on 3/15/2018 at 1:23 PM. Helped by Sales Rep and Manager.

I was very disgusted with my buying experience with Pierson ford. I've bought 3 vehicles from this company in the past and won’t ever be coming back. It's disgusting what this company/sales reps try to pull on loyal customers. 1st there was an issue with the passenger side door... that Pierson ford tried to gloss over. Then your manager was very rude when I opted to not obtain the extended warranty and gap coverage. I settled on a price with the sales representative, only to see on the paperwork that price wasn’t what your Pierson ford was honoring. I hope the extra 2,000 was worth it, as I will never be going back. Once I trade up in a year you better believe another company with be getting my money. I have made it a point to express this horrible buying experience with all those that I work with and any family members and friends. Hopefully your company will stop screwing people over to make a quick buck. It may be helpful if this company gets some morals and value their customers. Such a shame.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Friendly and Easy Going

By J05 on 12/9/2016 at 11:33 PM. Helped by Jason, Seth, Kyle.

They give you a warm welcome and really make the car buying fun and relaxing. Wasn't forced into anything and was given all the info I wanted plus some. From the salesman to the finance to the delivery, everything was great. I couldn't have asked for a better experience. Love my Ford F-150!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to deal with!

By FordFlex on 11/16/2016 at 4:50 PM. Helped by All staff helpful.

I have bought several vehicles from these guys and commend them for their service. Easy going atmosphere for both service and sales. I will be back again in the future.

I would recommend this dealer.