Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.5  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service extraordinaire!

By Zoe and Mia's Mom on 10/16/2019 at 4:34 AM. Helped by Gerald Perea Finance.

Having owned 7 Nissans , I am a Nissan Family member. Walter, along with everyone I encountered treated me professionally and personally. No one pressured me in any way. The time I spent at the dealership was pleasant and my time was valued by everyone who worked with me on purchasing my new vehicle. I would recommend Pinnacle Nissan, especially Walter Dolan.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

What ends well is WELL.

By Qudus on 10/15/2019 at 12:55 AM. Helped by George Vaisa.

My relationship with Nissan goes back when it was still Datsun. My first vehicle was a Datsun 210, a used vehicle but it was a great car. Years went by I purchased Nissan 300 ZX in 1986, this was a stunning beauty with a T-top. It remained my favorite for years. Now I have crossed 70 a few years ago, I wanted my last car to be once again (what else but Nissan 370Z). World has changed I saw this car advertised by Pinnacle on Cargurus site. There was no price negotiation because I thought the asking and drive out price was OK. Then the problems started when I saw more pictures of this car, it appeared to be badly bruised, I wanted to cancel my purchase, but the sales people assured me there was no paint damage {Had these guys not heard of photoshopping?}. Then their managerial staff started leaving (at least 2 I know). Then they had problems with the transport company, did I say I live 3,000 miles away from Scottsdale Arizona at the Can-Am border right in Maine. Pinnacle Nissan's intentions were good, they are nice, honest people. They sent my car by a FIRST CLASS carrier. When the BABY arrived this morning someone commented this trailers transports Ferrari and Lamborghini, who needs them, mine is gorgeous. I am extremely happy with my new toy and the way it was delivered. It happened to be that my first car payment was due today too. I parked the little beauty in the garage, made the payment, and tomorrow I will be driving this fairy watching the autumn colors of Maine. Thank you Pinnacle Nissan, You are OK, just hire some good people to work for you. Qudus..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sammy on 10/13/2019 at 9:57 PM. Helped by Service Writer Joey Johnson.

Got me in the same day with a warranty battery issue. Joey Johnson was very helpful and professional and got the car done in the time promised.

I would recommend this dealer.

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY FROM THIS DEALERSHIP

By R on 9/9/2019 at 1:14 AM. Helped by Na.

This is not a good dealership. They don't fulfill their commitments and promises. The dealership sales people will lie to you and try to grab as much money from you as possible while selling a car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT BUY FROM THIS DISHONEST DEALERSHIP

By Sharon K on 9/6/2019 at 8:16 PM. Helped by Brian, Andre.

BUYER BEWARE! Don't blame me if you purchase from these liars and get burned. I have learned my lesson and after buying 3 cars from them, and being upset every time, I will NEVER buy from this dealership. I signed for my new car on 8/24. As of 9/5, my old car has not been paid off, but my new loan has been opened. I now have two outstanding loans, and only one car. When I contacted the finance department, they were anything but helpful. I was told by Brian, the head of finance, that the payoff was sent via ACH on 9/2/2019. I knew that could not be true as it would have shown by 9/5/2019. I then posted a review on Google. I got a call from Anna that the payment was sent that day (9/5) and that it should hit my account by today (9/6). It was left in a voicemail, so I have it recorded! SO NOT TRUE. I called Andre, the Assistant GM, and he was your typical car salesman person, saying I "misunderstood" what they were saying. I HAVE IT IN A RECORDING. Upon my insistence, he then "looked into the matter." I received a call back, and he acted like I should be happy that they paid it of TODAY 9/6! LIES, LIES, AND MORE LIES. He then told me I "just wanted to be upset with them." What a piece of work. GO BUY FROM AVONDALE NISSAN INSTEAD. Ask for Jasin Loop. They have always been amazing. I purchase a new Nissan about every year, and AVONDALE NISSAN IS THE WAY TO GO! I should be ashamed of myself for letting these horrible, dishonest people fool me yet again. THIS IS THE LAST TIME.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

It was very positive. I’m leasing a 2019 Nissan Rogue and I

By My Rogue on 8/28/2019 at 8:14 PM. Helped by Stacy and I’m not sure of the other young man’s name but he was very handsome and dressed very well..

I love the vehicle and the gentlemen that I worked with, Stacy and George. A very positive experience. I would recommend them to anyone I know who is looking for a vehicle.

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
5   Quality of Work

Additional comments

By Pwstobe on 8/2/2019 at 12:10 AM. Helped by NIck Ulhman, Dustin in Finance and Dustin’s manager.

I purchased a 2019 Nissan Kicks on July 6 and had a positive experience.. I wrote the review pasted below on July 8. My wife and I are part year residents in Arizona and wanted to purchase a vehicle to have while we are here. We had previously had a Nissan Quest and had a very positive experience with the performance and reliability of the car. Consequently, Nissan was one of the makes of car we considered. Our sales consultant was Nick Uhlman. Nick took the time to listen to what we were looking for and suggested models (Rouge, Kicks) that would serve our needs. He was knowledgeable about all aspects of the vehicles, was able to answer all our questions and was able to point out key features that differentiated the 2 models. He was not pushy at all and did not try to sell us something we did not need. Our experience with Nick and Pinnacle was great Based on my buying experience, I gave Pinnacle 5 stars. However, based on follow up after the sale, I would at best give them 1 star. Here is why. .....I was having trouble with the auto start via the key fob. I saw Nick and he was unfamiliar with it and said he would meet me the next day and go to servise with me to figure it out. No problem I said...I come in the next day and Nick is not there. I call him and he said he had to go to another dealer but service knew about it. I go to service and ask who was the. Tech that had spoken to Nick...They say to me “Who is Nick?” I am not happy at this point. I get Nick on the phone and have him talk to the service tech. The service tech then helps me understand the auto start process....Next, as I am a part year resident, I have somebody check in on my place and I wanted them to be on the lookout for when tags, plates and registration might be coming. I speak with Nick about about when the paperwork would go from Pinnacle to DMV . Nic connects me with Dustin in finance. Dustin doesn’t know why he needs to speak to me so obviously Nick didn’t tell him the reason his input was needed. Nick takes my email and phone number says he will check when the paperwork will be going to DMV and get back to me. One week later, I have not heard from Dustin. In that week I had called Dustin twice. In neither instance did I speak but I did leave messages with Dustin’s boss . His boss told me he was on it and would have Dustin contact me but that had no affect. I haven't heard anything. Service (not to be confused with vehicle service and repair ) after the sale is poor at best I am not so dissatisfied that I would give them a No rating but ample room for improvement on Pinnacles part. When I do bring my vehicle in for service, I hope for a more positive experience READ LESS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and Sales

By Dmotley on 7/31/2019 at 4:22 PM.

Service appointment went well. Enjoying my new 2019 ALTIMA. Also thanks to Andra and Reggie for helping my friend with her purchase of a SUV. Thanks

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent customer service

By volkswagenman66 on 7/30/2019 at 4:15 PM. Helped by Cody.

Worked with Cody, very happy with both the customer and vehicle service received on my Titan. Will return again for any warranty issues and maintenance

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and inspection

By Vickie on 7/30/2019 at 1:13 AM.

Waited for maybe an hour and my car is running perfect. The staff was friendly and was overall a great experience. Happy with the service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thanks for such great customer service!

By NewKicks0704 on 7/22/2019 at 7:43 PM. Helped by Joe Halley.

Hubby n I bought a 2019 Nissan Kicks! Smooth finance, service, and great promo reps. Charlie, many thanks to you for your kind service and response to our needs for gas n car wash! Also, GIJoe Halley was great with our sales process! We thank him and his staff for working with us! Arlin and I won’t hesitate in recommending Pinnacle Nissan for a car or truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase car

By Pwjstobe on 7/8/2019 at 6:24 PM. Helped by Nick Uhlman.

My wife and I are part year residents in Arizona and wanted to purchase a vehicle to have while we are here. We had previously had a Nissan Quest and had a very positive experience with the performance and reliability of the car. Consequently, Nissan was one of the makes of car we considered. Our sales consultant was Nick Uhlman. Nick took the time to listen to what we were looking for and suggested models (Rouge, Kicks) that would serve our needs. He was knowledgeable about all aspects of the vehicles, was able to answer all our questions and was able to point out key features that differentiated the 2 models. He was not pushy at all and did not try to sell us something we did not need. Our experience with Nick and Pinnacle was great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pinnacle top notch

By Mark on 6/28/2019 at 3:08 AM.

Pinnacle is knowledgeable, caring and works for the customer. Our sales rep Mitch heims could not have been better to work with. No pressure but just trying different ways to make it work for all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Simply the Best!"

By PolarBearGal on 6/16/2019 at 5:35 PM.

If you have any concerns about entering an automobile dealership due to fear of high-pressure sales, and you're interested in a new Nissan, relax, call Walter Dolan at Pinnacle Nissan, and you'll have a wonderful experience. Walter knows his stuff, is personable, professional and patient. We've purchased three vehicles from Walter after he was recommended to us by a friend and after our first experience we've never considered going anywhere else. Give him call -- you'll be happy you did!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Visit to buy New Car

By Shaili on 6/8/2019 at 11:23 PM. Helped by I dont know the 3rd representative name..

I have been to pinnacle Nissan scottsdale dealer to buy new car. So i interacted 3 people ( i think they have come as hierarchy) on that day and the 3 rd representative who came in last ( must be senior of those 2) was so rude and mannerless. Even he doesn’t know how to talk to customer. Basically representatives are face of the company. But having such representatives who doest know how to behave and talk can ruin the image of company. I would never recommend any to visit this dealer If they cannot respect their customer i am sure then why are in the market. Pinnacle Nissan , i am pity on you to have such representatives who are humiliating/ insulting customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By D. Carey on 6/6/2019 at 8:56 PM. Helped by Seth Norton.

I highly recommend Pinnacle Nissan’s Service Department because of Seth Norton. He was courteous and professional throughout my visit and I appreciated the timely updates he provided given my tight schedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent employees

By PapaHugs on 5/23/2019 at 1:47 PM.

Extremely knowledgeable about the vehicle, helped us to understand all the latest technology. Because of this we were confident with our purchase of our new Murano.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By CTB on 5/21/2019 at 1:36 PM. Helped by John.

Wonderful dealership. No hassle or pressure. Walter and John made our car buying experience a painless one. Thank you Walter and John for being the best!

I would recommend this dealer.

Overall Rating

2.3  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price

Typical Promises Then "Go Away" When Papers Are Signed

By WECoyote53 on 5/18/2019 at 2:45 AM. Helped by Jamal last name unknown.

The following is a letter I wrote to the the General Sales Manager His canned response elicited my publishing the following letter. I thought I would comment on the sales experience I had with your company. First off, let me state that this experience places Pinnacle Nissan well above another major dealership I detest as a company to be avoided in the future. For the first time in 48 years, I purchased a used vehicle as my primary vehicle. My wife convinced me to try and avoid the large depreciation just driving off the lot we always experience with new cars. We stopped at the tent sale in Peoria at the end of April and I ended up purchasing vehicle from your sales people. For the most part all went well and we were treated politely and fairly professionally. A lot of things were promised such as they would make sure my phones were paired and I would be given an overview of the vehicle systems. The actual statement was “we will do whatever it takes to get you to buy a vehicle”. I would also receive a copy of the Car Fax. But once the paperwork was signed then the good old fashioned car dealership arose and in effect became “paperwork is done, go away”! We went out to both my old and new vehicles, I removed what little was still in my trade, and that was that. I also discovered at this point there was only one key fob. When I went back in and asked about the key fob and Car Fax, I was told they would check on the fob and get back to me (never happened). I could get the Car Fax when I had the vehicle detailed. I later paired my phones and learned about the vehicle through the owner's manual and You Tube. I would add that my vehicle was better equipped than the one you sold me. I traded the CRV because I disliked many things about the way it operated. I called it a “nanny car”. I didn’t trade it because of any identifiable malfunctions. I gave you two key fobs. I gave you a full tank of gas minus 30 miles, you gave me less than a quarter of a tank. The Michelin tires on my trade had maybe 200 miles on them. To be fair your people increased my trade in value to make up for me having to buy new tires in the near future. I gave you the cargo mat and cargo area retractable cover when I came in for detailing. When I did bring the vehicle in for detailing, I told the gentleman who greeted me that I was disappointed by my experience so far. He stated that they would see what they could do to make me happier about the situation. He even stated they would top off the vehicle with gas if he could....that never happened. We had rain on Monday and I discovered that all three wiper blades were bad. I had already ordered and paid for replacement wiper blades by the time I came into your store. I will say here that the wiper blades may have been replaced after my comments. I'll know for certain after the next rain. In the meantime the blades I ordered are in the vehicle just in case. I also found that the back window leaked when the rear window washer system was used. The cabin filter was dirty and the car smelled like gym socks on that rainy day so I had to replace the cabin filter. I asked again about seeing if the second key fob could be located. I was told once again that a phone call would be made and they would let me know. I'm still waiting for the call that isn't coming. By the way I have already purchased another fob. Oh, let us not forget the Car Fax that I didn't receive, another $40. As far as the back window leak was concerned, your people said they or I could take it to Hyundai to have it fixed under warranty. xxxx you know that isn't going to occur without an appointment, so I left and I will deal with it. Maybe I expected too much when purchasing a used vehicle from a major dealership. I really didn't expect to spend an additional $300+ to put it in what I consider a road worthy state, key fob, wiper blades, Car Fax report, and cabin filter. It wasn't like I went to "Crooked Sam's Used Cars" where I would expect to get the "shuffle"! I will not go out my way to denigrate your dealership, but, I will not recommend you either. I am still contemplating a review on your website...I'll decide that in the next couple of days. Needless to say I will not bother to deal with your people again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They made it happen!

By MSnyder on 5/13/2019 at 3:39 AM.

Dealerships are NEVER easy to deal with. I knew exactly what I wanted and exactly how much I could spend. Reginald introduced himself (really easy to work with) and I told him what my limit was on a car. Of course they had to work the numbers. Another gentleman comes back with a number way over my limit (tbh his was sort of an xxxxxxx, but I didnt get his name). Then Ricardo came back with another number a dollar under my limit (he knew how frustrated I was from the gentleman before him and he was great to work with) I was really excited! It was alittle bit of a struggle to get to the finish line but we made it. I would definitely recommend this dealership! Loving my 2018 Nissan Altima!

I would recommend this dealer.