Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.3  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great experience at Pinnacle Nissan

By Lennyj2 on 1/15/2019 at 1:21 AM. Helped by Roger Wales, Andrew Johnson and Mark Bova.

Kudos to James Botos for being a very good sales person! He was very helpful and very friendly. The fact that he did not give us any type of pressure to purchase and provided us updates while my wife and I were still shopping other vehicles. It was a very tough decision, but James gave us some great options to consider and we finally came back and purchased a new 2019 Armada. Thank you to James and Pinnacle Nissan! One additional shout to Roger Wales as well! Roger was very helpful and informative when it came to all the financing options! Thank you Roger!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Rogue Purchase

By AVS on 1/2/2019 at 4:11 PM.

Mr. Walter Dolan dealt with our purchase of a 2019 Rogue. He was very personalized in his service and he truly made the sale as convenient as possible. I highly recommend this location and Mr. Dolan personally.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Murano

By Kmh855AZ on 12/31/2018 at 2:03 AM.

Great experience! Mitch was superb. My experience was fast and friendly. Mitch understood my needs and matched it with the perfect vehicle. Highly recommend Mitch and the dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service!

By Regret on 12/19/2018 at 7:44 PM. Helped by Francis, Anthony, Scott and Joe.

Was told we would be paying a "little more" for a pearl white vehicle. Fine! Received "glacier white". Finance dept DOES NOT return calls. Vince is service was the only normal person we came in contact with. Everyone else was shady and not helpful!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service great car buying experience

By Cheftina on 12/11/2018 at 8:45 PM.

We had To purchase a new car after our vehicle was totaled in an accident. From the time we entered the Lot until the Paperwork was signed we had a very enjoyable experience. When we pulled into the lot, The Sales men did not send upon us like vultures and actually waited till we approached the door to come and talk to us. Initially we were looking at a used car and Our salesman Alex was very pleasant and showed us the morano. We test drove it and wanted to look at other vehicles, So he showed us the Nissan Rogue. We were torn between the SL and the SV. The sales manager John was very helpful and Introduced us to Rachel the new car Salesperson. She took the time to go over the features for both cars And told us that in her opinion the S V-2 1019 Was a better car with more features than the SL 1018. The SV Ended up being about $6000 less than the SL. I was pleasantly surprised that they did not try and Push us into the more expensive car. We then started negotiations with the general manager Chuck. He was very pleasant to deal with and ended up giving us really great price. Cameron in finance was awesome and it and try and push us into any additional packages. Rachel then spent about 2 hours going over all the features in the car so that I had a good understanding especially the safety features I would recommend buying from this dealership because like I said are complete experience was awesome I am sorry if I got some of the names wrong of the people we worked with but then I've never been good with Names.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

not helpful

By al2345 on 12/2/2018 at 6:50 AM.

did not enjoy my visit was not helpful and not knowledgeable and was just unfriendly person I would not recommend and I think he should not be working there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 2018 Nissan Armada Putchase

By Ms Bling on 11/19/2018 at 2:32 PM. Helped by Joe Halley.

Very honest and straight no. No nonsense dealer Gabe and Joe Halley Chuck Morris were amazing! They helped me out of a tough situation!! Highly recommend Pinnacle Nissan!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Pleasant and Rewarding

By Lady P on 11/16/2018 at 1:17 AM. Helped by Ricky Lee.

My 5 star rating is based off the excellent customer service right from the parking lot. My fiance and I were greeted and welcomed soon as we exited our car. We were then handed off to Francis who went above and beyond to make sure that we not only received the best service, but the best deal possible. The knowledge he and his team (Ricky in finance and a manager whose name slips my mind) possessed was genuine and made us feel like people they were interested in actually helping and not just a commission check! I would certainly reccomend anybody interested in obtaining a new vehicle to speak with and visit Francis and his team at Pinnacle Nissan.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional and unethical

By AmeliaW on 11/2/2018 at 12:05 AM. Helped by WAY TOO MANY WITH NO RESULTS.

One star is more than they deserve. They are liars, manipulative, can't keep employees long enough to keep up their end of the bargains. When they run your credit, they'll only show you one of the "12" they actually pull. That day I pulled my credit prior to going and it was MUCH higher on using the main three credit score checks. I was going through the credit report they provided me, showing a relatively low score, and realized it was a false report! I'm very detail oriented and it seemed odd but legit (the score they pulled). I asked to see me other reports and they kept saying yes and NEVER showed me them. After being there for approximately seven hours, being the last customer, I ended up with a killer deal on a Nissan Sentra with 4k miles. It was a great, reliable car, but I ended up trading it in elsewhere for something bigger bodied. The employees, management, and even service techs (who are usually the nice ones!) were unprofessional, degrading, and all around an appalling company to do business with! You can get a good deal by negotiating here, but you can get a good deal with negotiations other places too. I recommend you do your homework on the places you buy your car. I was new to Arizona when I bought the Nissan Sentra and saw decent reviews on Google, so I went with them. HORRIBLE experience. After talking with many people, they actually went through similar experiences. When I was talking with some guy on the phone (who started to get hostile and talking like a teenager trying to fit in to the hip hop crowd), he said to me (and I quote) "WELL YOU ARE THE ONE DRIVING A NISSAN SENTRA, WHAT DOES THAT SAY ABOUT YOU." Of course I was baffled at such a comment but replied with "hey dude, you're the one selling these cars. I have bought 10 cars in less than 15 years (I enjoy change) and I have NEVER EXPERIENCED SUCH A LACK OF PROFESSIONALISM, LYING, NEARLY PATHETIC group of employees. I'm warning you now, DON'T GIVE THEM YOUR BUSINESS! THEY ARE DESPICABLE IN EVERY ASPECT OF THE WORD!! You can comment on this review and I will be happy to go further in detail with you. I don't understand how they are still in business!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service, Fair on pricing !

By JRG on 11/1/2018 at 3:36 PM.

Worked with Walter Dolan at Pinnacle Nissan. A true professional ! Answered all my questions , patiently and to my satisfaction. Walter made the buying experience clear, simple and understandable as well as being pleasant. I highly recommend Walter.... He is a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience I've ever had

By travis_axton on 10/25/2018 at 2:15 PM.

My experience at Pinnacle Nissan was terrific. Walter Dolan was my salesman and he's the best I've ever worked with, by far. He was courteous, attentive, professional, and patient. There were no games, no drama, and if I could I would do all my future car shopping at Pinnacle Nissan.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
5   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

No follow through

By margaret18 on 10/11/2018 at 9:19 PM.

I purchased a Certified Pre-owned vehicle on July 30. Was traveling thru from Texas on a 3 week vacation. The auto is equipped with Navigation system for which there was not an operating manual available. The salesman, Terry Roach, promised he would have one sent to me. Several weeks ago he told me this again. Today is October 11 , 2 and 1/2 months later and still NO NAVIGATION OPERATING MANUAL. Problems with the system that I need the book to figure out. I also sent him an email message 3 weeks ago with some questions about the "repair maintenance coverage" that I purchased along with 2 others questions. The papers I was given at purchase DO NOT delineate how long this coverage is for. 2. In review of the sales invoice, I noticed that I was charged $399.00 for ZACTEK which was previously installed on the vehicle and paid for by first owner. In the email I asked for a refund of this fee since that is double charging not to mention the fact that Pinnacle cannot honor this option since I don't live in Arizona, but Texas. Only good at Pinnacle Nissan. This was NOT told me until the next day after the sale and I had failed to notice to the sales agreement. WANT A REFUND. 3. Can't remember what it was. After the fact and sale ended and I continued on my trip, found out that the Cell phone blue tooth needed many adjustments, no previous information had been cleared out - was very difficult to use. The navigation system not as easy as 1-2-3 as told to me. We did have some major mechanical trouble the first day on the freeway on our way out of town. The salesman, dealer manager and service manager DID come to our rescue and hopped to repair as quickly as possible. And they were very helpful getting older car unloaded and luggage loaded into the newly purchased car. But I believe, considering past dealers I have dealt with, that this one gets a 2 or 3 star. This is my 6th Nissan, my second certified pre-owned and I am still having troubles, some minor but irritating. I NEED THAT NAVIGATION MANUAL AND THE BLUE TOOTH PHONE TO WORK PROPERLY FOR SAFETY REASONS, IF NOT THE CONVENIENCE THAT I PAID FOR. And, no one told me when I was purchasing thru this dealer that the "Mechanical Protection Plan" had a deductible if not taken to Pinnacle Nissan for repair. And this will cost me $50.00 plus to cancel since I didn't get the card and plan information until after the 30 day option was up. and WOW what it does not cover!!! It would cost them less to print what it does cover. Plus the card they sent me says it expires in 3 years. The one I had thru Fred Haas Nissan in Houston covered it for 6 years or 100,000 miles for the same amount. "MPP Road America" IS NOT WORTH IT.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By LTPhoenix7 on 10/10/2018 at 4:30 AM.

Francis was one of the nicest and most knowledgeable car sales representative I have worked with. He was able to get us a great deal with no hassle. I would definitely recommend Francis to my friends and family for their next car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By buick on 10/9/2018 at 4:13 AM. Helped by Carl Lucas.

Francis Maena and Carl Lucas went above and beyond to make sure my wife and I left with the deal we wanted. Quick and Easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By M.evola on 9/17/2018 at 12:36 AM.

Helped me with exactly with what I needed and the interest rate that I was looking for ..it was pleasant and smooth no pushy car sales men.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales person

By Lin on 10/2/2018 at 10:45 PM.

I had a great sales experience with Igor. He listened to what I wanted in a vehicle and found the right one at the right price for me. I have purchased quite a few cars over the years and found Igor to be one of the best salespeople I have worked with. He went above and beyond what most salespeople do for clients. I would highly recommend him to anyone who is looking to purchase a car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car pricing

By Man1984 on 10/1/2018 at 3:46 PM.

This guy has the nerve to add on 6,500 for tax, title, and license for a car listed for 10,000. Do not work with him if at all possible.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Walker Dolan made experience very quick and painless!

By Frank on 9/30/2018 at 7:22 PM.

Price was right. Everything went smooth. Highly recommend! Follow visit with service center was fast and follow questions with Walter were answered quickly and professionally!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Noemí galvan on 9/29/2018 at 5:22 PM.

Didn’t have credit, and Igor helped me. So thankful I could get my first truck,100% recommended he was so nice and very helpful.

I would recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price

More to come

By dljesq on 9/3/2018 at 10:24 PM.

Information to come. I have removed the review I posted originally and I plan to attempt to resolve issues with the dealership and I will provide a complete review once I know whether resolution attempts are successful.

I would not recommend this dealer.