Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4  
Overall Experience
3.9  
Price
4.3  
Quality of Work
3.9  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service!!!

By abojo on 5/6/2019 at 9:32 PM. Helped by celestino.

Spent a great deal on a new vehicle only to be lied to again and again. Promises not fulfilled by the staff. My sales guy was nice but everytime they call to follow up, they do not return my phone calls. I was charged for services that I cannot get. I do not recommend this company to anyone!!!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Lanaya on 3/2/2019 at 10:52 PM. Helped by Larry.

Best car buying experience. Very good customer service. Larry Rodrigues did a great job finding us the best car and the greatest deal. I would recommend anyone to work with Larry and Pitre.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Service center is terrible

By Mcox10 on 2/6/2019 at 7:19 PM. Helped by Derek Conde.

I bought a used car in August of 2018 everything was fine until I was told that the car was sold to me with bad tires. I had purchased the tire warranty as my car didn't come with a spare. At the time I felt it would be an easy process to work with the service center on getting the tires replaced as they had air bubbles in them after I took the car in I was told they wouldn't try and use the warranty but they would replace the really bad ones but it would take a couple days. In those couple days they lost my wheel lock key then proceeded to hold my car hostage for 2 weeks never keeping in touch on the progress I had to drive down to the service center multiple times because no one would call me back. They lied telling me they were taking the car places they weren't I know because I have a tracker on my car as well as I called the places they said they went. After 2 weeks they returned it with all 4 tires replaced but with damage to my rim and non locking lug nuts. I finally received a call another week later that the wheel locks were in but if this happens in the future they won't be able to help me when they were the ones that lost my stuff in the first place!!! I will never suggest this dealership to anyone as the service is horrendous.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By rg on 11/3/2018 at 12:45 AM. Helped by Derek, Hector and Derek.

Our salesman, Derek Barnhill, listened to exactly what we wanted. He didn't try to push anything else on us. He found what we wanted and didn't rush us to make a decision. Then when he started the paperwork, he worked with our budget. Then we spoke with Hector to finish the paperwork. He did some research for us and gave us an even better deal. Finally, we came back with the information we needed to give them, then the mechanic, Derek, approached us to let us know what he had done and ordered for us. Everybody we dealt with were fabulous. Thank you, Pitre Buick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was really excellent customer service

By Debbie/John on 9/15/2018 at 6:32 PM. Helped by Brent, Hector, excellent customer service, Ben was very helpful too!!!!.

We had a great salesman by the name of Brent. Very knowledgeable in showing us how to operate new features in our Acadia GMC, he gave us top notch customer service. The finance person Hector was also very good, did our paperwork with great expertise, thank you pitre!!! We have purchased 3 vehicles already from your dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Called to Buick.... Took a test drive and I was very pleased

By Sassy Sue on 7/1/2018 at 1:53 AM. Helped by Abram Valdez, & Jimmy Fry.

Abram is very friendly and helpful. He really worked hard to get me into my new ride.. A BIG THANK YOU TO Abram, Jimmy and Pitre Buick!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!!

By Smamos on 3/11/2018 at 2:20 AM. Helped by Ali and someone else.

It was awesome everyone was super nice! Would definitely refer Anyone here! Felt like home they treated us like family and helped us with any needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT DEALERSHIP

By csgtmaj on 5/13/2014 at 8:27 PM. Helped by LUCAS.

THESE GUYS ARE THE BEST I HAVE EVER DEALT WITH . I HAD GONE TO THIS DEALERSHIP BACK IN 1995 AND THE SERVICE WAS THE SHI..... I HAD EVER DEALT WITH, AND I SWORE I WOULD NEVER GO BACK.. WELL I WAS LOOKING FOR A NEW TRUCK AND WANTED A DEALERSHIP CLOSE BY. I'm A "GMC" FANATIC. BUT I DIDN'T WANT TO GO ALL THE WAY INTO AN ALBUQUERQUE (I LIVE On THE WEST SIDE). SO I FIGURED IT'S BEEN ALMOST TWENTY Years SO MAYBE I'LL TAKE A CHANCE WITH THEM, AND I'M GLAD I DID . THEY WERE FANTASTIC. LUCAS THE SALESMAN I DEALT WITH WAS GREAT . THEY BENT OVER BACKWARDS FOR ME. THE SERVICE IS GREAT. I'VE NEVER HAD SUCH A GREAT EXPERIENCE WITH A CAR DEALERSHIP BEFORE . I'M 63 AND I'VE BEEN TO A LOT. SOME HERE AND OUT Of STATE . I WILL RECOMMEND THESE GUYS VERY HIGHLY TO WHO EVER IS LOOKING FOR A NEW VEHICLE OR USED. CSM

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

I went to this dealership in order to look at a used car...

By rjfg23 on 1/24/2013 at 5:31 PM. Helped by James Frey.

I went to this dealership in order to look at a used car that had just come onto the lot. After MAKING sure that James didnt mind coming in on his day off and having him insist it was fine i drove an hour to see the vehicle. After testing it I decided that I needed a day to think about the vehicle since i am a full time college student working 2 jobs. But that if the car sold that was fine as well. I got onto a local forum later to find this written by the same sales person directed towards me. "Don't expect me to bend over backwards to help you and then you're a weasel. Don't PM me here, text me, call me at the office and on my cell to do business if you have no intention of buying. Don't expect me to call in favors to get you a 2.9% rate when you qualify for 14.99%. Don't expect me to get your Proof of Income waived because your income doesn't justify buying sh**. Never mind Proof of residence because you live with Mommy and she pays the bills. Don't expect me to do a deal and then let you take your trade for a week to return it to stock. Don't expect me to come in to work on my day off, arrange all of this for your dumba** and then blow out on me because you can't make a decision. Yeah, this transpired with a member here over the last couple of days. Bent over backwards to help and now I'm "rude". suffice to say not where I would want to spend my money for a vehicle.

I would not recommend this dealer.