Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.2  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Wesley Begay

By Wesley Begay on 9/16/2019 at 4:45 PM. Helped by Derek.

I’m in the market of purchasing a new vehicle. I was able to meet with sales representative Richard, great salesperson knew his vehicles in detail. I’m considering buying a new vehicle he showed me and test drove.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don't worry about a thing! They have your back!

By TROB on 9/12/2019 at 3:36 AM. Helped by Yuri Trump.

We love our new jeep! Yuri was helpful without pushing us at all. All the employees at Planet Chrysler were friendly and professional. We left feeling like we were heard and got exactly what we were looking for! Thank! #Jeep #yeti #fittingintoflagstaff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional knowledgeable staff!

By George16 on 9/12/2019 at 3:05 AM. Helped by Yuri Trump.

Wonderful experience buying my 2019 Grand Cherokee! Thank you to Yuri and Bart for a smooth, professional and extremely informative experience! Yuri was able to answer all our questions and helped us immensely with payment planning etc. Greay advice! Thank you and I’m in love with my car!!! I never felt pressured and no hard selling. #jeep #grandcherokee #yeti

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Jeepgirl on 8/30/2019 at 3:35 PM. Helped by Weston Foster.

As a returning car buyer to this dealership I always had great service with the company. Our dealer made everything simple with paperwork and choosing a vehicle that fit our budget. Nonetheless, my kids had a fun time in the playroom.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales experience

By Jack T on 8/24/2019 at 1:10 AM. Helped by Dominic Smith.

Dominic in Sales was really helpful and I got pricing and financing that exceeded expectations. I Highly Planet Jeep for any vehicle purchase. Thanks Planet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Returning customer

By Shell on 8/16/2019 at 4:39 AM.

Like working with this particular dealer. Friendly and professional. Have been a returning customer a few times and like the services provided; I have not been disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership, Ever!

By TurboRedJeep on 8/15/2019 at 4:23 AM. Helped by Weston Foster.

This is by far the best dealership I have ever been to. They made everything super easy and quick while being super professional! I was picky about the things I wanted in a car and they worked with me to find the best fit! The finance department was super helpful and made sure it was a smooth process! I left with a huge smile and confidence in my purchase! Would recommend to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and efficient

By RC on 7/26/2019 at 11:35 PM. Helped by Brian and Anthony - Service.

I needed a quick tire pressure check. Brian and Anthony were expedient and friendly. If your looking for a Dodge or Jeep, be sure to give them a chance.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rip Off Expensive

By stephenopolus on 7/8/2019 at 10:32 PM. Helped by Dont remember I was too angry when I left..

I read where they charged one guy $500 for an oil change. Thought he mist have been just mad. I went in for fluid change in my 4x4. Both differentials, transfer case, and manual transmission. If I had done the job myself I could uave done it for $200-$250. They charged me $708!!! That was just a drain and fill. So, no gear inspection, no new gaskets. Plus when they finished they pointed me to the back of the lot where I had to go get my truck. They didnt even have the decency to pull it around for me. To top that off, I uad to stop on the side of the road because they didn't close my hood properly. Poor service and a wallet xxxx. I'll not go there again and you should not either unless they owe you work and parts through a warranty claim.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Looking for a truck

By returning dodge truck owner on 6/24/2019 at 2:59 AM.

Very knowledgeable sales staff. Quickly understood that I wanted to look at some trucks to buy not get sold what he thought I wanted. Quick to get answers back. I had not intended to purchase this day but the deal looked good so I ended up buying a great truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great new vehicle buying experience

By N0ah@0915 on 5/29/2019 at 4:03 PM.

Great new vehicle buying experience I recently bought a truck from Planet jeep. I worked with two salesman Skyler and Josh. They were both very helpful and honest throughout the process. They got me the exact truck I needed for the right price. Overall excellent experience. I would recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warrenty service work

By NLB on 5/16/2019 at 5:21 PM. Helped by Luis Viana.

Took 2914 4x4 patriot in for rear trailing arm replacement for lt and rt sides. Got in at 8:30 and out at 2:10 even with alignment being done. Awesome. Service dept recommended. Luis Viana was service rep, excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By NLB on 5/8/2019 at 7:13 PM. Helped by Jeremiah service rep.

Service great, Jeremiah service rep great,kept me informed of work being done, will go back. Worth 2hr drive from Heber, Az. Comfortable customer area, shuttle service good

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Professional staff

By Too Many Projects on 4/29/2019 at 2:19 AM. Helped by Shawn Springer, salesman.

My salesman was knowledgeable and listened to what I wanted. The sales staff were all friendly and competent. And the finance person did a great job of making the worst part of buying smooth. Overall, the people made it work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Inviting frendly

By Jb on 4/6/2019 at 2:21 PM. Helped by Shawn Springer.

Staff was very helpful Friendly and I her sieved assistance from every one of them in regards to getting my truck that I wanted I tried other dealerships I wasn't able to get any deals going with them but these guys help me got me the deal that I want

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Quick to respond good selection, and a real heart to please

By Bigtime on 3/29/2019 at 4:08 PM.

After a previous bad experience, the manager and Skyler worked very hard to make amends. They traded me a newer vehicle, discounted their price and went out of their way to make sure I was satisfied. I would definitely buy again. Can't beat the 10 year 100,000 mile warranty

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Stranded with no help from dealership!

By Traveler on 3/16/2019 at 7:09 PM. Helped by Service dept. Briefly, on Thursday March 14th in morning. Do not know name of rep..

Dodge truck acted up coming into Flagstaff on way to Tulsa for funeral. Stopped at dealership and turned away. Went elsewhere, easy fix with another garage, they were busy too, but helped us, and on our way in 1 hour. Sad business and bad policy to not help stranded motorists off the freeway. Will never recommend a company such as this that shows no consideration to people in need!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Experience Ever in Car Sales

By Querque on 3/15/2019 at 2:02 PM. Helped by Brian Wade.

I was treated with courtesy and respect. I was heard and listened to when I listed my needs and wants. What I liked the best was that it made no difference that I was female, I was treated with dignity. It made all the difference in the world when I bought my car. Thank you for making me feel valued.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Worst ever

By Alex on 3/12/2019 at 8:16 PM.

Customer service at planet Jeep Dodge Flagstaff is the worst I've ever experienced rude and unprofessional I would never take my vehicle there ever again I'd rather drive to prescot uconnect app said to immediate action required 3 hours waiting and they didn't find anything wrong with my vehicle no courtesy calls no nothing Either the uconnect app sucks or the mechanic sucks

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
4   Overall Experience
1   Price
1   Quality of Work

Safety First!

By clwii313 on 3/8/2019 at 11:56 PM. Helped by John.

My salesman was great but that was it... I drove two and a half hours to pick up a truck that they knew I was coming to get, that had the headlights and fog lights removed. I was qouted a price that was changed when I arrived. The sales manager Bryan Mcdonald tried to sell me a vehicle that did not go through a safety inspection. And he knew about it but just didn't care. They tried to send me on a roadtrip back to Phoenix in a very unsafe vehicle... There was a knocking sound coming from the front driver side wheel. There was a wire hanging from the front grill. The fog light wiring harness was hanging and visible under the truck. The sad part is when I mentioned all the things I found wrong with the truck no one but John, my salesman, cared or tried to rectify this horrible situation. That dealership cares more about making a dollar then it does about your safety or customer satisfaction... Almost the entire staff there that day just did not even seem to be bothered at all about the poor quality of their so called certified vehicle... I will never do buisness with them and I will NEVER recommend them to anyone at all. My car club knows what happened and so does all the other car clubs we ride with... They will never do buisness with this crappy, uncaring and unethical dealership as well...

I would recommend this dealer.