Dealer 2-Year Rating

Overall Rating

2.1 / 5
Customer Service
2.1  
Friendliness
2.1  
Overall Experience
2  
Price
2.7  
Quality of Work
2.1  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

HORRIBLE CAR DEALERSHIP AND SCAM ARTIST

By darraowenby on 1/14/2018 at 3:27 AM. Helped by Juan, Joe, Mark and David.

Worst experience ever buying a used vehicle! I was told in Excellent condition inside and out , then as soon as I drive off the lot all types of sensors were going off! Their response is they pretty much don’t care or try to pass it off to someone else, whom never gets back to you! The GM failed to return my phone call 3 Times!! I turned in a perfectly maintained Mercedes inside and out and they claim this vehicle that they sold me that they had just “supposedly redone everything under the hood” was in excellent condition, is complete xxxxxxxx and they will NOT fix the issues!!! BBB is going to gear from me, the court, and channel 2 news!!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Do NOT walk in to this dealership

By chris fathom on 8/8/2017 at 4:03 PM. Helped by The general manager / finance manager and 2 people from sales.

They are liars , rude and the most unprofessional group of people. Be careful if you buy from them or make sure you have a technician with you when you purchase a car. DO NOT trust them at all.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

PLEASE DO NOT GO HERE!

By Nope2016 on 4/19/2017 at 11:27 PM. Helped by No brain vivik, coward joe.

In six days after buying a car from them, my brakes failed. I work as a nanny and carry kids daily. Someone seriously could of got hurt or killed. They didn't care. They didn't even pay to get it fixed. Including everything they failed to fix before I bought the vehicle. They screwed me out of 4 grand. I would personally take the time out of my day and help you find a vehicle. The employees at this dealership are cowards. Vivik, Joe, karma will catch up too you. You deserve it. Sincerely everyone you have screwed over.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

dishonest not up front

By Jerry Whidden on 3/10/2017 at 1:49 PM. Helped by Philip and Shaun.

Wanted to by a used Hummer they had and still have. After numerous emails and phone calls with Philip. His dishonesty came through. He didn't want my trade ( 2013 Mazda CX5 G.. Guess it didn't meet their standards. I had put down $2000.00 deposit and after again numerous calls and emails to Philip and Shaun over a 3 weeks and still have not received my $2000.00 back. BUYER BE WARE

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

FRAUDS

By wastemytime2017 on 2/18/2017 at 4:42 PM. Helped by JOE MAREK, VIVEK MARK.

They don't even deserve one star! They deserved to be shut down! They are a horrible money hungry business!! They WILL NOT listen or help you. The management is horrible and doesn't return phone calls or emails. They salesmen don't know what they are selling. I can't wait for this business to shut down. I pray on it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to go to buy a car! Very pleased!

By Kevin2020 on 2/28/2017 at 6:46 PM. Helped by AJ.

Very fast service! I feel like they made me and my needs for a car first on their list of thing to do. They also did not try to hustle me into a bad deal, they were the most honest people I came in contact eith when buying a car. 10 out of 10 for sure!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

WARNING!! Stay clear of Platinum Used Cars

By silverr1 on 2/8/2017 at 5:24 PM. Helped by AJ, Woody, Jason.

My experience is honestly the worst I have experienced. My deal should have been very easy. I went to the dealership and selected a vehicle I liked. There were 2 issues that we discussed with the salesman (AJ). He agreed to fix those at my house after we closed the deal. We even put it in writing. One small item that we discussed was related to the one of the tires pressure. AJ confirmed he checked it out and just needed air. When I got home the tire was flat. I called up AJ and he said it was probably just a small issue and just to add more air. Long story short it ended up being a bent rim. I requested that they send me a replacement wheel when the technician comes out to do the other 2 items. They refused to do that and said I had to come out to do. They then said that they would not come out to my house and do the other 2 item even though we had it in writing. I escalated up through the manager and GM. Woody and Jason. Long story short I had to return the vehicle do to breach of contract. Long story short they will promise the world, but when it comes to executing they do not live up to their commitment. I did some investigation after the fact and they have a history of poor customer service. Check out BBB, Cargurus, Yelp, etc... Buyer Beware

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2013 sonata limited

By Joseph124 on 12/6/2016 at 6:15 PM. Helped by Tony.

Very happy with my purchase! Salesman did not B.S. me very honest people. After searching for the right car for a month I finally found what I was looking for. The car was immaculate and I'm a very hard person to please. If you're thinking of purchasing used check out these guys. I was able to get them to come off the price until they finally wouldn't budge. The whole time I knew the car was well worth it.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great

By Travis richardson on 10/8/2016 at 8:13 PM. Helped by vivek.

Great dealership to by used car from. Staff was great in helping me with any question or concerns. If u are in the need to buy a great used I would recommend PLATINUM USED CARS

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Painless experience!!

By BigDaddy on 9/28/2016 at 6:35 PM. Helped by Denise and Vivek.

This was my first car purchase and Vivek and Denise gave me the exact deal I wanted and I have no complaints. I did not know of this dealership until it was recommended to me by USAA. Very painless and comfortable buying experience. I would high recommend this dealership!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't be happier

By TK on 9/5/2016 at 8:42 PM. Helped by Vivek.

I knew exactly what I wanted before driving an hour to check it out. Vivek was great. He brought the terrain out for a test drive, rode very smooth. He worked hard, especially on his birthday, to get me the best interest rate possible. No haggling whatsoever on my end. I left my practically new truck for a much cheaper suv with all the bells in whistles. So glad I made that drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Family SUV

By FamilySUV on 8/31/2016 at 10:08 PM. Helped by AJ.

I bought a Suburban from Platinum Cars few weeks ago for the best price possible. They even let me shop for a better rate at my credit union. Also, got what I wanted for my trade. Good experience with AJ and team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Success

By oldcar guy on 8/5/2016 at 12:43 AM. Helped by A J Murdock, Joseph Marek.

My last trade with a car dealer was 1972. I have always been able to find what I was looking for via trade journals or word of mouth. However this time the circumstances were of an immediate need rather than a whim for a new or different car. A J was very professional in his approach and communication thru-out this transaction. Joseph assisted and brought the deal together. I was pleased with the deal and my wife is very happy. Thank both of you for your understanding and professionalism.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Wouldn't recommend this place to my worst enemy!

By Me on 6/9/2016 at 2:34 PM. Helped by The employees reflect the owner they are all garbage.

They don't even deserve one star It was the worst experience of my life I actually wish there was a minus star button! Deceivers! Dishones!t Manipulative! Liars! Moochers! Opportunists! etc. etc. etc. etc......,,, Wouldn't recommend anyone to deal with them even if they were the last dealer on the earth run for your life!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Best experience I've ever had!

By Ihopmaster123 on 6/1/2016 at 9:34 PM. Helped by Yahia Ben.

Yahia was the most helpful salesman I have ever had the chance to buy from, he was extremely professional and answered all of my questions. I would definetly recommend asking for him if you're ever looking for a vehicle , he's great! Bryant Arria

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally a reliable dealership

By Worldtravelgirl4 on 5/31/2016 at 4:36 PM. Helped by Ben.

Can't recommend enough. I'm usually turned away from dealerships but the service here was fantastic. My salesman Ben answered all my questions and didn't rush me to make any decisions. He really worked with me and I am now the proud owner of a beautiful jeep! My dream car since childhood. I'm very happy with the customer service and quality of the vehicles they have for sale here. Recommending to all my friends!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

bought a jeep and I couldn't be happier!

By Billal babar on 5/31/2016 at 4:20 PM. Helped by Ben.

Went in not expecting much, but Ben who helped me knew his stuff and made me feel like a friend and helped me and answered my questions I had about the selection and I could be happier would gladly recommend to friends and family in need of a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful experience

By Jonesb on 5/31/2016 at 4:14 PM. Helped by Yahia.

I just recently bought a car. And the sellsman, Yahia, was extremely helpful and made the whole experience truely pleasant. He sounded like a very honest guy since the very first moment we talked, didn't pressure me and allowed me to make decision on my own time. it was a great experience overall!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experience

By ssmith on 4/29/2016 at 8:31 PM. Helped by AJ Murdock.

I bought from this dealership a few weeks ago and was very happy with the experience. Everyone was pleasant and allowed my husband and I to look around and test drive vehicles with no high pressure sales tactics. We worked with AJ who gave us plenty of space to walk around independently then gave us privacy for discussion. We were there most of day test driving and trying to decide between several vehicles. The staff was very accommodating and friendly . Overall buying from Platinum was a one of the best car buying experiences we've ever had. I would recommend them and would be willing to do business with them again - thanks you AJ.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Questionable service here

By goodluvv on 4/26/2016 at 11:29 PM. Helped by Vivek.

BEWARE of any follow-up you may have with them. I would've given them a higher rating, but since I'm STILL dealing with a repair issue and a "missing" car that I just purchased earlier this month, they get a lower rating. I was looking for a 2013 Kia Optima to repurchase because I sold my new one last May and wanted another one. I found their website from another car website. I saw the Kia I wanted and scheduled a time for me to come up and look at it. My salesperson was Vivek. He was very professional and courteous during the whole time we were discussing the potential purchase of the Kia. I test drove it and liked it, other than the knocking in the steering wheel, which I pointed out to them. He wrote out a "we owe" document stating that if I were to take it to get inspected and the mechanic found something, they would fix it. I assumed it was an alignment or tire balancing issue, but it was actually something wrong with the steering column. So I ended up purchasing the car and was happy, but I scheduled a day when I could bring it back up to repair the steering issue. His repair guy claimed that he drove it and nothing was wrong with the car, yet a novice like myself instantly knew something was wrong by the way it sounded when you turned the wheel. I took it to two mechanics, a trusted one by my house and a Kia dealer, and both said something was definitely wrong with the steering column. So I informed Vivek of that and he said I could just bring it back up to them and they would have it repaired. I took the car up to them on 11 April and received a loaner car with no gas in it and service lights on. It is now 26 April and I STILL do not have my car. I have emailed Vivek asking what is the hold up and why have I not received my car back yet. From ordering a part to checking on the status is all the communication I've received. I'm so pissed because this is not how you conduct business. It does NOT take over two weeks to fix an issue that the dealer said would only take a day or two. And yet, I'm still here with their raggedy loaner car with no idea about the status of my car. I have a feeling that they may have sold my car and are now giving me the runaround because they took my check. I hope not but I've heard of crazy things dealerships do to customers. I've filed a complaint with the Attorney General for GA and I hope this gets resolved ASAP. When I get a day off from work, I intend on driving all the way back up to the dealer and waiting as they scramble to make up some other excuse as to why my car is not in my possession. This is seriously unsat for a business who claims to pride themselves on their "real" customer service but I find myself being treated with such disdain.

I would not recommend this dealer.