Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a great experience

By ca on 10/26/2017 at 2:24 AM. Helped by Austin.

Working with Austin at Platinum was a great experience. I have never financed a car before, but he made the whole process so simple and stress free. He was able to secure me an amazing deal on my first car, while keeping me in my budget. Definitely ask for Austin when going to Platinum, he knows his stuff and treats you with respect. Thanks Crystal A.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nicest used Lexus we could find

By maui2017 on 5/16/2017 at 2:35 PM. Helped by Austin.

Nicest used Lexus we could find. One owner local free carfax. We love our new Lexus and received the best deal out of all the dealers we went to! We received $1,700 more for our trade too. Thanks Platinum the Trace family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Came in on the Mini left with a Camry!

By dougw on 3/26/2017 at 5:35 PM. Helped by austin.

Came in on the Mini left with a Camry! We drove both and really liked the 2016 Camry xle sedan. The Camry was bigger I'm a big guy!! Thanks Doug

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SOLD our BMW X5 to Platinum very easy!

By gs on 3/26/2017 at 12:12 AM. Helped by austin.

Hi we just sold our 2015 BMW X5 moving back to our country. The other dealers where giving us the run around platinum drove it and wrote a check in 15 minutes! AWESOME PLACE. Thanks Mary Rise

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Folks!

By woo on 3/11/2017 at 9:30 PM. Helped by Robert.

There is absolutely no set of words that I could post here to describe how happy I am with this experience at Platinum Wholesale Auto. The owner, Robert, has bent over backwards and has exceeded all expectations, it's just that simple. We chose a 2010 Prius IV which was in fantastic shape except for a few repairs that one should expect when buying a used car. He pointed us in the direction of a mechanic. (I went to a mechanic in my neighborhood and they determined that the fuel filter plug was "stuck" "so" "hard" that it was a liability. xxx?) So the shop that Robert recommended had no trouble fixing this issue and didn't charge an arm and a leg or make me sign a waiver or take 80 years to do it. Used car lots usually bring to mind negative associations but as soon as I arrived I was greeted by genuinely good people. These guys have been in business for at least 18 years (my boyfriends parents purchased a car here that long ago} and I hope they remain in business for many years to

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"I went to Platinum to purchase a hard-to-find variant of...

By great day on 2/24/2017 at 6:59 PM. Helped by Robert.

I went to Barrier to purchase a hard-to-find variant of the 911 and worked with Stephen Hackett, whom several friends had recommended. Stephen was helpful, patient, and committed to finding a deal that worked well for me and for the dealership. He was highly available during the process answering all kinds of questions I had. He was transparent in the negotiation. I would have recommended Stephen based on that experience alone but since then he has continued to be invested in making Porsche a great experience for me. Whenever I swing by the dealership (for parts of service) he welcomes me. He once bought and sent me a hot wheels car that was the same model as the car I purchased, while he was on a vacation and noticed it in a store! I unreservedly recommend Stephen to anyone looking to purchase a Porsche.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

$2,800 more for our trade!!

By mg on 2/15/2017 at 9:13 PM. Helped by austin.

First time purchasing a Lexus. Been owners to 2 Acuras and 2 Nissans and never a Toyota brand and wanted to give a try. So we stopped by Platinum Autos to check it out. When we first arrived at the dealership, there were a lot of people looking around the lot checking out different vehicles, and we were trying to find a sales rep since it's a pack house. And then Austin showed up! He was very knowledge about all the Lexus vehicles, he's very polite and have a great attitude toward showing you around. He didn't give us anything like, "oh, what do I have to do today to earn your business?". He's very professionals in all area. He will really take the time to show you everything. Since this was the first time we are purchasing a Toyota/Lexus vehicle, he showed us the pros and cons about owning a Lexus and he printed everything out because he want to show us what we are getting. Best part was they gave us $2,800 more than the Acura dealer offered us for our trade! He truly is great in what he does and I will definitely recommend him personally if any of my family, friends, neighbors, and everyone I know to him when they need to purchase a vehicle. Platinum Auto is a great dealership and has a great family relationship with all their customers. You won't get cheated if you go see Austin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a great experience !!

By Mary c on 2/4/2017 at 4:10 PM. Helped by Robert.

From the beginning of searching for the car we wanted through emails with Robert to the final purchase of our car with Robert it was "easy peasy". It couldn't have gone smoother. The price that was quoted in Robert's email was the price we paid. Robert even sent us a video of the car we were looking for. Robert wasn't a high pressure salesman. He spent all the time I needed helping me learn about all the bells and whistles on the new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience :)

By kp on 10/27/2016 at 2:07 AM. Helped by two guys helped me.

Hi, I try not to have to buy a car very often but my Volvo got rear ended on 405 so I started to car shop. I looked at a few dealers and bought my Volvo wagon at Platinum. Great experience will shop there again in the future!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sold our Toyota :)

By happy on 10/21/2016 at 3:23 PM. Helped by Robert.

Hi, we had listed our Toyota on craigslist for one day until we realized its a little scary for us. We received weird calls and low ball offers. We found Platinum Autos on google and sold the Camry the same day for more than we had listed it on craigslist. We highly recommend and would tell friends how quick and easy the processes is. Thanks NIC

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

WOW, we love our new Toyota Tacoma truck!!!

By cw on 10/11/2016 at 3:04 PM. Helped by Robert.

WOW, we love our new Toyota Tacoma truck. We looked and looked and found the perfect truck at platinum in Bellevue. Thanks to the Robert who sourced it out just what we wanted color and doors. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car, great price, great service

By Connie H, Lynden, WA on 5/19/2016 at 6:08 PM. Helped by Robert, Austin, Diana.

I looked at cars online up and down the I-5 corridor. I found the best car at the best price at Platinum Auto Sales. Robert was willing to hold 3 cars that I was interested in, so I could drive down to test drive. Other dealers were not willing to hold at all. I found a beautiful car at a great price, and they made it easy to complete the process and gave me a good price for my trade-in, so for the first time ever, I did not bother selling my old car as a private party. Really great experience. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best car buying experience

By brent s on 4/6/2016 at 9:52 PM. Helped by Robert.

My wife and I had the best car buying experience at Platinum Autos. We love our Lexus and we believe we received the best price too. They gave $2500 more for our trade than the other dealers. Thanks Brent S.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal, would recommend

By tuesdymorningman on 2/15/2016 at 5:42 PM. Helped by ROBERT.

Great deal, would recommend to friends. We saved $2,800 dollars from the other dealership we almost bought at. The Suv from Platinum Autos had lower miles and more options, and was $2,800 dollars less. Thanks The Jones family

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DOn't Buy From Them!!!!!!!!!!

By Goosse on 1/8/2016 at 11:01 PM. Helped by Austin, Robert.

My wife and I had a terrible experience dealing with the Austin and Robert. I had called on behalf of my wife to finance a vehicle , being her first car, it was important to deal with someone we could trust. My wife did not have the best credit but had a co-signer to smooth things easier. On top of that we had 3 grand for a deposit if needed, usually first time buyers don't require something huge. I called and spoke with Austin about the vehicle that my wife had picked out. Austin then said, that it would be much easier just to fill a application online with the co-signer and they will call us when the vetted out their resources to secure a loan.Nothing could be further from the truth. We kept checking my wife's credit report and the co signers and no hard inquires were coming up. We sent the application in on December 26th 2015. I told my wife to wait because it is the weekend and they have very few bankers they can wheel and deal with. So first thing Monday morning I called and spoke again with Austin, he said, he has not got to it and he will do it today and to expect a call from him that day,no calls or email came from Austin. On Tuesday, I called back and spoke with Robert, not knowing he was the finance guy and asked about our application, he then said, Austin is out with a potential buyer and he will have him call me. NO call, but we got an email and we had one hard inquiry hit from a financial institute. In the email he asked if we could get a cosigner for my wife, I had a dumbfounded look when my wife read this to me, I said explain to them "nicely" that they may have overlooked it on the application we filed because our cosigner information was there. From here on then, it freefalls, now Dec. 30th we got no response, whatsoever! I called many times and was told by an automated machine to call another number, then that number had a message telling me to call another number this went on till the Jan 2nd 2016. I am more than just pissed off, given this was our first choice, I gave them the benefit of the doubt to take care of us. Jan 2nd, 9:30 am, I speak with Austin finally! I asked him about the gap of time with no communication and he said, "we were busy", with a snobby attitude, I continued to keep it pro,pro. I asked what is the result from the application and cosigner info we sent. He said one sec let me speak to Robert, because I don't think he got around to it. I about lost it inside my mind, there was some struggle and covering up of the phone, no real hold button. I knew then, I was dealing with some "hole in the wall in Bellevue". Robert got on and explained he had run my wife's credit and still needed to run the cosigner's credit. I asked if it was just them two running that business and he said, YES. I told him we are going to pass, and we are no longer interested in the vehicle. So our result was no care for customers , not able to be trusted on their word, self entitled asinine jerks, lack of professionalism, service you expect when dealing with door to door salesman, and clearly no RESPECT for a human being. I am in contact with thousands of people a day, you can rest assure, I will not send them their way, not even my worst enemy. ********************************DISCLAIMER ALERT********************************************** He has been going around explaining how much he helped and try to get us approved. Really??????????? Did Robert not read anything I said or even have an attention span to realize, it's not how you do business in America. If you look at other comments on google search the mirror how we were treated.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first purchase from Platinum Autos GREAT

By ZEN on 12/7/2015 at 3:57 AM. Helped by Owner.

The is my first purchase from Platinum Autos in Bellevue and second Mercedes Benz vehicle. Generally, my experience with my first vehicle an 07 S550 purchased CPO in 2010 left me excited to consider a second purchase, Robert did excellent job at Platinum Autos and managed to ease my concerns and now I am driving a 2014 CLS550. Every person I encountered was attentive and always remembered my name over the few months I spent deciding on whether a new car was in my future. Robert clearly put in the best effort in moving the process along with patience, answering all my questions, addressing any of my concerns and always with a warm smile and firm handshake of a friend greeting a familiar face. Job well done Platinum Autos, I am a happy customer and will soon return to purchase another vehicle for my better half. M. C.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert and Platinum Autos where so fair and understanding

By NWTRAVELS on 7/10/2015 at 3:28 PM. Helped by Robert the Owner.

Robert and Platinum Autos where so fair and understanding, the Mercedes I bought was my first vehicle in the USA. I had a million questions and everybody answered all of them. Thanks again, my wife and I are so happy with our new car.Thanks, the Hin Family

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

owner was short and eregant

By car_enthusiast on 7/8/2015 at 5:54 PM. Helped by owner.

When I inquired on a car over the phone, the salesman was having a bad morning it seemed like. He was super short and eregant, even when I came to see the car. He was so rude, I turned around and left the lot. I'll never go back even if they have a car of my dream.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful and easy experience

By kmorgan20009 on 12/10/2014 at 11:40 PM. Helped by Robert.

We loved our Ford Fusion but with a growing family we needed an easier car to get car seats in and out of. We knew we wanted an Outback and had already arranged financing. We tried to buy the car we want from a dealership. The sale rep didn't listen, asked the same question multiple times and tried several times to have us finance through them. We finally had to just leave and we were so glad we did. We found an Outback we wanted for a great price at Platinum Wholesale. Robert was really great. There was no pressure, he gave us a very fair price on our trade in and great price on the car we wanted. By far the best car buying experience I have had. If we have to get another car in the future, there is no question we will go back here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert, Owner/Manager is extremely helpful, knowledgeable...

By ginnie55 on 12/15/2013 at 11:53 PM. Helped by Larry, Owner/Manager, Diana and Chris, Employees.

Robert, Owner/Manager is extremely helpful, knowledgeable and fair. Employees Diana and Chris are also helpful, friendly and professional. Though I made a mistake in the description of my car, they handled it with tact and understanding. I will sell my car through them again, when an opportunity arises. Highly recommend them. Having the BBB seal of approval helps give confidence to new customers.

I would recommend this dealer.