Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.5  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Tina on 6/14/2019 at 2:55 PM. Helped by Service: Matt.

Went in for an oil change and ended up with new car... funny how that works. I had never purchased a car by myself before. This was easy and very comfortable. Highly recommend!!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New car purchase and technical support satisfactory

By eric.i.means on 6/5/2019 at 2:26 AM.

Overall experience was good and professional. Two car deals at one time a little overwhelming. Making a special trip to the house to go over vehicle features was appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus Leasing

By Margy on 5/31/2019 at 7:29 PM. Helped by Kaitlyn Jennings.

My experience at this Lexus dealership was very positive. The staff was friendly and most eager to help. Information was given regarding the car, it’s assets and the leasing options with alacrity. I would readily do business there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Ease of Purchase

By Satisfaction on 5/29/2019 at 4:11 PM. Helped by Frederick Smith.

Vehicle condition and price were as listed on the website. Contacted the dealership and easily set an appointment to view the vehicle within hours. Chris was professional and friendly. No pressure to sell, just a conversation between two family men. There was one minor issue at the time of viewing that was addressed overnight. Set an appointment for the following morning that needed to be delayed due to an emergency. Chris held the car until we could make it into the dealership to make one final check on the vehicle. Purchased with confidence. Completely satisfied with the car and the buying experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Dawn on 5/18/2019 at 9:16 PM. Helped by Fred Smith.

After our RX 350 was totaled we were in the market for another car. Since we had bought the RX 350 from Plaza motors we went back there for another Lexus and we were not disappointed. Our salesman, Scott was very friendly, professional and knowledgeable. Good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New trade

By Kbrown267 on 5/14/2019 at 6:00 PM.

The best service in St. Louis. Everything went wonderful from the time I entered untill the time I drove off.Im so thankful for everything that Chris has done for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Report

By nice ride on 5/13/2019 at 8:14 PM.

Great cars and great service. All personnel are friendly and very accommodating. Chris Blumeyer is an outstanding salesperson who exudes warmth and makes the customer feel special.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service! No high pressure sales here!!

By Lamartina1 on 5/10/2019 at 2:50 AM. Helped by Fredrick Smith.

This is the third car I have bought at Plaza. The service during the sale, finance department, and service department are top notch! Time after time I am impressed by them! A special thank you to my salesman Chris Blumeyer. Thanks for all your help!! Greatly appreciated. Highly recommend these guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patience of an Angel

By JCMCERFBAG on 5/7/2019 at 4:59 PM.

After purchasing 5 RX350 SUVs during the last 12 years the choice for the Sixth should have been easy. Chris was amazing as he patiently "drove up" 5 different cars to perfectly match my wife's expectations. His focus on customer satisfaction made it feel that he was helping a friend instead of selling a car. We used a lot of his time, but sure left happy. Jerry

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Nightmare Used Car Purchase Experience

By Kent on 4/10/2019 at 4:58 PM.

DO NOT LEAVE PLAZA WITHOUT THE TITLE FOR YOUR USED CAR! I purchased the car on 4/6/19 and I still do not have the title. I have a loan payment due on a car I do not own and expired temporary tags. I first texted Eric Poe (my salesman) at 10:30 AM on April 22nd to inquire on the title status. He initially said he would check and be back to me but he never replied. I texted again on April 23 at 3:29 PM and never received a reply. On April 24th at 10:25 AM, I emailed Derek Lancaster (Sales Manager) to check on the title status. He quickly replied at 10:39 AM letting me know he would check the status. On Friday, April 26th I received the reply below letting me know they were waiting on a loan. “Good morning. I wanted to touch base with you regarding the paperwork to the vehicle. We are just waiting for the bank to send us the title to your vehicle. The previous customer had a loan on the vehicle and the payoff amount was sent to them from us. Once we receive the title we will get the paperwork for you. Would you want us to mail it to you or do you want to pick it up at our dealership? Thank you for your time and have a wonderful day.” I emailed Derek again on May 1st to request an update and received the reply below. “I spoke with the accounting department a few minutes ago. The title hasn’t arrived and my title clerk is on standby waiting for it. It should be arriving anytime now. As soon as it is here I will touch base with you and let you know. I apologize for the delay.” On May 2nd, I emailed Derek again along with Bill Stringer (Finance Directory), Tom Ebenreck (General Manager) letting them know that the delay was unacceptable and I would be contacting a lawyer, the Missouri Department of Revenue, and the Attorney General. I received the response below and have not heard anything since as of 5/4/19. “Thank you for the email and again I apologize for the inconvenience it has caused you and your family. On April 26th, Scott Credit Union mailed our dealership the title which is coming from Arizona because that is where the credit union has their title department located. April 26th was a Friday and realistically it probably didn’t hit the post office until Monday. The title is due to arrive any day and you shared with me your temp tag expires on Sunday. It’s a very good chance the title will arrive tomorrow or Saturday and we will touch base with as soon as it arrives. Regarding the last part of the email, if you feel it’s necessary for you to contact the list of parties your more that welcome too. Again, I apologize for the delay and we will touch base with you as soon as the title is in our possession. Thank you for your time.” ________________________________________________________________________ I worked with a sales agent name Eric Poe after instant messaging an agent on the Plaza website to confirm the vehicle was still available. Eric was very responsive to text messages and made sure the car was available out front when we arrived. He was also very knowledgeable about the cars features. The negotiation with Eric went quickly and the finance process was also very good. The only delay in the whole process was the car detailing that was done before delivery. The car was very clean upon delivery and the overall process was excellent.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience!

By SMH on 4/30/2019 at 12:56 AM.

I just purchased a beautiful red Lexus from Chris. I have leased/purchased numerous Lexus from Chris over the last 20 years. Always a pleasure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

World Class, just as I had expected...

By King Arthur on 4/27/2019 at 7:35 PM. Helped by Fredrick Smith and Steve Massey.

Having worked as Director of Guest Relations at The Ritz-Carlton, Laguna Niguel for 12 years and prior to that as Maritz Travel’s first female Account Executive, I am well versed on delivery of elegance, genuine care of the customer, and overall World Class. Your family at Plaza Lexus exudes that and met all my expectations. Chris was well versed on his product and took a very kind, unabrasive sales approach....thorough but focused...congenial but not overbearing. He deserves all those awards he has received. Steve Massey’s congenial and professional manner were much appreciated, as was his assistance with closing my sale. I was so “at home” working with Fredrick Smith. He is a gem and true asset to your firm. What a gentleman! Lastly, Dishion gave me a complete overview of all the technical aspects of my new pride and joy. He was also very in tune with all the “bells and whistles” as he related all them to me. At The Ritz-Carlton, we had a motto which states...”We are Ladies and Gentlemen serving Ladies and Gentlemen.” Take a bow, all of you. It could well be your motto too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, professional

By Lacie on 4/26/2019 at 1:22 PM.

Highly educated sales team. Best buying experience I've ever had. Would recommend anyone to this dealership. Very patient staff. Clean and beautiful dealership. Thanks for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience as always

By SEM on 4/26/2019 at 12:02 AM.

We have been buying cars from Plaza for 30 years. Working with Chris Blumeyer was great and we will seek him out again. Love the new car. We are now a two Lexus family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Two cars one week!

By margie medelberg on 4/24/2019 at 8:45 PM.

So earlier this week I filled out a survey because I bought a new Lexus. Gave Chris the highest ratings which he clearly deserved. Said that we had purchased a total of 5 cars from him. Well that was incorrect. This week we purchased a car for my daughter and Chris helped us again!!! Total of 6 cars through him, total of 6 smooth transactions. Would not buy from anyone else!!! Margie Medelberg

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris Blumeyer/PlazaMotors/St.Louis, MO

By JULES9807$ on 4/24/2019 at 4:14 PM.

We have bought many cars from Chris Blumeyer and always find him knowledgeable and always very helpful when selecting a new car. We go back almost 40 years of workingwith Chris.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Simply the Best!

By lz on 4/23/2019 at 5:47 PM. Helped by frederick smith.

I would give Chris Blumeyer a 5 star rating, hands down. He is simply the best. And, it's not just me saying it. Other dealerships (competing) say it too. I've heard it first hand. Chris's reputation proceeds him because of his professionalism, knowledge, and outgoing friendly personality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris is the best!!!

By Margie Medelber on 4/23/2019 at 4:41 PM.

We bought two cars this week from Chris, Which makes it 5 now total. We are loyal to Chris for our car needs because we really feel like we are getting a fair deal and that he cares about our satisfaction. I would highly recommend Chris. Margie Medelberg.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It is a joy and an absolute pleasure to shop with Chris

By Doc on 4/23/2019 at 1:21 PM. Helped by Paul is great.

I met Chris 30 years ago. My young daughter and I went for the first time to buy a Lexus. The first thing I noticed about Chris was how attentive he was, even asking me if my little girl needed anything BEFORE we talked about the car. What a gentleman. He laughs easily and made me feel like I was the only customer in the world. He showed me so many cars including a black on black sedan that my daughter later told me “No Mom, I only see the white in your eyes “! Chris and I reminisce about this to this day and laugh I have never brought a vehicle unless Chris sold it to me. He is truly an asset to your organization. He is not only my only salesman, he is like family and a friend. He never changes. He got a smile for everyone 👌. I wish there were more people like Chris in the world, it would be a better place😇 .

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Chris Blumeyer

By Lexi on 4/23/2019 at 12:35 PM.

If there were a higher rating, we would give Chris 100 stars! He has always been unfailingly helpful, ready to assist in any way, and a delight to work with. Jane and Sandy Sommer

I would recommend this dealer.