Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
2.7  
Friendliness
3.1  
Overall Experience
2.7  
Price
2.5  
Quality of Work
3  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor an ignorant service

By Johnny on 10/21/2017 at 12:05 AM. Helped by Daniel the sales manager.

Talk to Daniel on phone from Memphis Tennessee I live in Memphis call up there few friends of mine with trading there for sixties in called him made me a offer took his offer went through the finance project got their car was fine opened the door he had to Walmart DVD players in the back very poor and ignorant servicing after driving 300 miles one way and 300 miles the other way would not recommend this dealership to anyone seem like they're all trying to get to you bringing other people in on deals telling you the technology is better on DVD players hanging 4 inch off of back a headdress just letting you know I drove off and left come home with my same car will not deal with them and wouldn't recommend anybody else to deal with Daniel Daniel is a poor service manager if he is sales manager

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service 350 GS

By Stineray on 10/9/2017 at 5:18 PM. Helped by Mitch Bower.

I have never experienced such poor service from Plaza Lexus but the service advisor lied directly when ask about online coupons. .said my vehicle require more oil therefore can't use coupon. .The coupon was advertise by plaza Lexus. I have lost all respect and trustworthiness with this dealership. I would suggest you triple check before signing for work done. Beware of Advisor Mitch Bower.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Question The Integrity of This Place

By SW on 6/11/2017 at 8:21 PM. Helped by Joe Miller.

Worst dealership experience ever. Always an attempt to money grab and sell services I did not need. Car was towed to Plaza on a Saturday by AAA I had two flat tires. Service rep Joe called me Monday and asked what was wrong with my vehicle. I told him I just needed two tires as mine were flat. He then said the car wouldn't start. Shocked, my first thought was maybe he had the wrong vehicle considering there were two other white ES350s on the lot. He said its probably the battery he will check it out and call me back. He called back stating they fixed the tires(covered by r/h warranty + no disposal fee)every thing was fine except I needed a wheel alignment. I then asked why did the car not start? Joe stated "it was the battery, its was dead, couldn't be charged" and I need a new one. I haven't had any problems with the battery prior. Joe stated "oh you probably left the hazard lights on". That was incorrect, as I was at a well lit gas station. Not to mention I went Sunday to retrieve some items out of the car,used my key fob to get in and every thing was fine, lights also came on in the vehicle. Joe stated it could have just died with out warning and they test the battery each time someone has service. I was just there less than two months ago for a wheel alignment and nothing was mention about the battery ($109 for the battery and $40 to put it in + $2.00 for battery disposal then another $23.00 for waste disposal). Yet every other service I "needed" to get now or soon was on there. I was told that they could NOT completely do the when alignment because something was bent and was preventing it, yet they still charged me $119 for an alignment they couldn't do or didn't do because the wheel pulled as I drove home. Prior to leaving a mechanic checked to see why they could not to the alignment and he stated the strut is bent and he would start there. So he really didn't know why the wheel alignment failed but I should pay the $550 for a strut to "see" if that helps. This place can be the worst, Plaza BMW has the same shady tactics. It was more to this , but it was to much to write. Before I left my son noticed my driver side air vent latch was broken and just placed back on. I did report it and they are suppose to order me a new piece. This is not the first time something in my vehicle was damaged while in Plazas care, I never complained or reported it however. I will never trust Plaza, nor will I ever buy another vehicle from them. Dealerrater should really allow ZERO stars, that would have been their grade. I will be honest service isn't always this bad, but when it is, its BAD. ***Update *** as of 6/11/17 I have yet to recieve a call about the vent part that was ordered for my car. I had called to get a copy of the battery test they did to determine that my battery was dead as it was not with my other paperwork. First Joe stated he didnt have it, that it was with my other paper work. I told him it was not and that I had left it on the desk of the person who assisted me when I picked up my car. Joe he would email me a copy. He did, but the only problem was that it was NOT the same reading on MY battery the day prior. I remembered the first two numbers and this copy had new numbers, which leads me to believe I was duped. I will be contacting the BBB.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Mungenast service much better

By Okla Transplant on 2/22/2017 at 7:26 PM. Helped by Unknown.

Bought a 2010 RX from Plaza. First and second service was unorganized at best. Loaner car wouldn't start. No one called when done. When I called late in the day the Service guy was annoyed. Similar un Lexus like service with my LS. Moved to Mungenast and the service has been great. More like what I received in Tulsa. Bought a 2015 RX from Mungenast and both the purchase process and the Service has been great. Don't waste your time at Plaza.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Routine service

By MRX350 on 1/5/2017 at 8:12 PM. Helped by Joe Edwards and Fred the gentleman that brings the cars in the service area..

Brought our 2015 RX 350 in for routine maintenance, Joe Edwards, service rep, met me in the waiting area with all paperwork ready to go. Told me a time of 1 to 1-1/2 ours. About 1/2 hour later returned with news of a problem found. He fully explained the problem, told what it would take to fix it and how long it would take. He then arranged for a loaner and was on my way. Joe was professional but also very personable. When work took longer than expected he called to let me know. Full disclosure this work was all under warranty. When I picked I returned my car Fred greeted me. He got me settled and offered to get me coffee or something else to drink. What a nice gesture. Super customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Steve on 5/9/2016 at 4:43 PM. Helped by Thomas Kiernan.

I live 120 miles from St. Louis. However two years ago I traded my 2009 Lexus E350 for a 2013 ES350. For the first time in my years of driving a Lexus I began having an issue of the car battery system discharging in three days if not driven. Living so far from St. Louis I did have my local Toyota dealer look at the problem and they were not able to find the issue to resolve. I called Plaza to make arrangements for service. The rep on the phone, a young lady knowing I was coming such a long distance informed me that when I arrived at the dealership a vehicle will be there for my use for the day while service was rendered. Upon my arrival I was greeted by service rep. Thomas Kiernan. He informed me that the issue would probably be resolved in three to four hours and gave me the key to a 2016 Lexus E350 for my use. My wife and I were able to have the freedom of seeing some of the area while our car was attended to. While at lunch Thomas Kiernan (service rep.) called us and informed us that his service manager was not completely satisfied with what he thought the problem was and requested that he be allowed to keep this vehicle for a couple days. We returned home with their car and three days later Mr. Kiernan called to informed me that the issue had been resolved, parts were ordered and their driver would deliver our car to our home 120 miles to our residence after service was completed. A day later Mr. Kiernan again called to confirm our vehicle was ready to be returned at our convenience. The next day a driver from St. Louis returned our vehicle. My only regret is that I cannot remember the drivers name who returned the vehicle as he wanted nothing more to be certain we were satisfied. Thank you Plaza Lexus. I have and will continue to recommend Plaza Lexus to friends and family. Thanks for your service Steve and Linda Wrigley Decatur, Illinoi

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome overall experience 2nd time in row!

By Chris Forsbach on 5/4/2016 at 3:40 PM. Helped by Brett Donaldson.

This is car number 2 that our family has purchased through Plaza and the customer service is top notch. Brett was able to find the exact car that I wanted. Not only did he find the exact car, he found it in a different state and had it delivered to me. He was very professional, kept good communication through the whole process, and accommodated every request I made. He's not pushy and works hard. Super nice guy and very helpful. Will use him again for our next purchase in a year or so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Plaza Lexus has been the greatest for the past 11 years!

By Ron1969 on 8/28/2015 at 2:32 AM. Helped by Mitch.

Plaza Lexus Service has always performed way above any other service that I have ever used. They always exceed my expectations, and have kept my car running perfectly for the past 11 years.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional service

By Jc67 on 8/21/2015 at 9:31 PM. Helped by Thad Kierman.

Service Department is very courteous and does a very professional job. Does not reccomend anything that is not needed, but does check various systems of the vehicle as required, or recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleased

By BeeCee on 7/9/2015 at 6:07 PM. Helped by Casi Lynch, Daniel Branca.

I live two hours away from St. Louis, so I had a choice of a few Lexus dealerships. I actually enjoyed buying from Plaza Lexus. In two hours, I was out the door with a new car. I didn't feel rushed and felt that everyone there wanted me to be happy with my purchase. Casi Lynch was the first time I dealt with a female salesperson, and I couldn't be happier. Thank you Plaza Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last Minute Service Visit

By good divorce guy on 7/8/2015 at 11:18 PM. Helped by Pam and Joe Miller.

I very much appreciated the service department finding the time to work my car into their schedule for a mini emergency before a long distance drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!

By Sondra on 6/10/2015 at 1:07 AM. Helped by Matt Tannehill, Sales & Daniel, the Finance Director.

Honest & very knowledgeable sales & office personnel. MY husband & I had a good shopping experience at Plaza due to their extensive line of luxury vehicles to choose from at one location.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Like visiting a friend

By nicholasc727 on 5/28/2015 at 7:25 PM. Helped by Xxxx.

My first visit to Lexus was to learn the different models. I ended up buying a LS460. Salesman David Biri, is a no pressure salesman and now a friend, because I trust him. This has been a great experience for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Soo professional & polite

By Alex13 on 5/25/2015 at 4:40 AM. Helped by Thomas Kiernan.

I called the service Dept. for a safety & emission inspection & Was directed to a Mr. Thomas. & All I can say is Wow! & Thanks. please keep up the Good work. "You guys & girls are Good"

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timely and complete service to my 2008 ES250

By Lexus driver on 5/15/2015 at 8:38 PM. Helped by Amanda Bettis.

I find the service staff friendly and fast. Service was completed as promised and charges were reasonable, something you cannot always count on with higher end cars.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Pleasant purchase experience at Plaza

By uma on 5/18/2015 at 10:22 PM. Helped by David Biri, Mike Connor, Derek Lancaster.

We looked at Mercedes and Lexus and settled on Lexus. David Biri arranged road tests, provided all the information, Mike Connor provided pricing and leasing info. We came home to sleep over all that info and went back 4 days later and made the purchase. All the personnel were friendly and professional. We did not feel any sales pressure and made the purchase on our 2nd visit. Derek handled the paperwork efficiently. Only hitch. David could not find one of the car keys. We should get the other key or replacement soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New to Lexus, Matt was great

By Tony on 5/1/2015 at 9:41 PM. Helped by Matt Tannehill.

I was in the market for a new car and started internet browsing on Wednesday. Matt Tannehill contacted me the following morning and within a day we had finalized the transaction. Matt was thoughtful and helpful throughout the process and I would definitely recommend him to others in the future. Thanks Tony

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good, service, but could always improve

By JP2013Lexus on 4/8/2015 at 2:58 PM. Helped by I do not know.

My last service was for the 10,000 general check-up. We dropped the car off the night before and were promised it would be done by 12:00. I came back at 2:00 and still hate to wait for the car to be washed. Great place. Great people, A little disappointed to have a wait after a promise was given.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brand new hybrid loaner

By Pazmino86 on 3/26/2015 at 8:30 PM. Helped by Joe.

Best service period would by another Lexus just for the service joe the service writer was professional and friendly thank you plaza staff you are second to none ...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

trey the salesman

By wqred59 on 2/19/2015 at 9:43 PM. Helped by Trey.

trey was very helpful n informational n helping me select my car n I was very satisfied with my purchase and he was very professional

I would recommend this dealer.