Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.4  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Consultant Yet!

By benjamin04 on 3/14/2019 at 2:31 AM.

I found a new BEST FRIEND "Matt Althage"!!! He is the man, I love his friendliness and personality. I have now purchased two vehicles from him, and we have built an amazing relationship through the whole process. My recent purchase being a 2015 BMW 328i with M-Sport package. I first spotted the car searching through the Mercedes-Benz of Chesterfield's inventory on their website. I must say, it was definitely something that grabbed my attention. So of course, I decided to go out and take a look at it. When I arrived to the dealer ship to check out the car, I spotted it right away. Before I could even get a good look at the car, Matt walked out to greet me with the key. One test drive later, and I was ready to make a deal. Honestly the price he offered me was ridiculous! I was ready to storm out of the room and fetch my old keys he threw on the roof! (Just kidding, he didn't actually throw my keys on the roof.) But he stopped me. I sat back down, and waited for him to work his magic. After a good long while, I could tell that he was trying everything he could to get the best price he could offer me. He came back.. showed me his best offer.. and it was great! The best salesman in business. I could not be happier! With a great experience at Mercedes-Benz of Chesterfield I definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Don’t buy a used car here

By Gooner since 69 on 2/25/2019 at 3:22 PM. Helped by Sales Manager.

Noticed a bent wheel rim on the used car I purchased. Negotiated that repair off the price. Later found two other wheel rims were bent. They had the audacity to say I bent them after I bought it. This was a car for my daughter so safety was a concern. Don’t buy a used car here as obviously they don’t inspect their used car inventory at all and will sell you an unsafe unroadworthy vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best in business

By fbuda on 2/7/2019 at 4:25 PM. Helped by David B..

The service manager went above and beyond to make things right. In our days, there are very few managers that really care about our concerns. David did! From service stand point and human stand point. His professional conduct, workmanship and respect are truly appreciated!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership in STL!

By sarahm on 1/1/2019 at 11:42 PM.

I could not be happier with my GLC purchased from Mercedes Benz of Chesterfield! Salesman Matt is truly the rain man of MB, knowing each special feature and taking the time to explain - and reexplain - how to get the most out of your luxury vehicle. During the buying process I was able to personally meet the General Manager, Joe Wolk, and he was kind and extremely helpful in ensuring I made the right vehicle choice. Mercedes-Benz of Chesterfield completely changed my perspective of car dealers and the purchasing experience - they are by far the best in St. Louis!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best in business

By fbuda on 5/23/2018 at 9:13 PM. Helped by David B..

Best of the best. I stopped by for a test drive. I was offered a Benz for several hours to try and see if I liked it. Later that day I called and Tom was busy. The receptionist did not even place me on hold but transferred me the the busiest person ... The Sales Manager. Dan. I was surprised due to the fact that the same day I visited a different dealer in St. Louis and did not have the chance to meet the manager despite the fact that I offered to buy two cars at the time... After talking to Dan, I got all my questions answered. Did not buy the car that day. A week later returned to the same dealer and was treated better than before"wow"! Now, I'm a guy with an heavy accent. Dan and Tom treated us with consideration and respect, went above and beyond our expectations and DID THEY DELIVER! In my last 25 years, I purchased or leased from Porsche to BMW...ETC. This was the absolute best experience I've had so far. Yes we got the vehicle, BEAUTIFULLY prepared and presented to our son. IMPRESSIVE! After all , the service manager, has gone above and beyond to make things right. Appreciate your efforts David!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Tazreed45 on 10/3/2018 at 10:38 PM.

Great dealership even better salesman not at one time did i feel pressured at all by anyone to make the deal happen they where honest and upfront about everything and treated me with respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Something changed here....and it's definitely BETTER....

By Finally Bought on 9/29/2018 at 3:43 PM.

I've been in this store and other dealerships a couple of times always "wanting" to make a Mercedes purchase, but not exactly sure. As a woman, I've had different experiences. I know it's hard for men to figure this out, but I do not want to be talked down to or treated with kid gloves.... just shown the cars. When I walked in the other day, even in the way I was greeted, I sensed something had changed and really enjoyed meeting with Larry and Joe Wolk. These guys were genuine and helpful and I will not hesitate to refer them to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trustworthy, helpful and caring

By Steve & Lisa on 9/9/2018 at 12:12 AM.

Had a bad experience at Plaza Mercedes and ended up underwater with a vehicle I didn’t love. Dan and Matt from the Chesterfield location treated me like family and got me out of a car I didn’t want and into a car I love. Their creativity got me into a new 2018 Benz feeling like royalty. I received “over the top” service from the sales team and finance group. Best car buying experience ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service!!!

By Pjohox on 9/6/2018 at 10:29 PM.

I went to the Mercedes Benz of Chesterfield today to see about purchasing a used GMC Acadia. Joe Mudd and Travis Gude worked with me. I had a set monthly payment i was trying to achieve and both of them went above and beyond to help get me the financing i needed to work within my budget. They were true professionals in every sense of the word. They say customer service is a dying art, but not here. I even had to come in to look at the vehicle 30 min late due to my mother being in the hospital and both Joe and Travis first thing remembered this and asked me how she was. I was really caught off guard and blown away. If you need a car this is the place to go. I will definitely be back in the future if i need a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first Mercedes

By Anne on 9/6/2018 at 4:57 AM.

The gentlemen at Mercedes of Chesterfield are tops!! I've been researching Mercedes for weeks and finally got time after work to take a test drive. Matt was informative without being overbearing as others car sales people tend to be. He was attentive without annoying - he made my experience wonderful! Travis was very supportive before signing and a real pro at signing time. I went with the idea of exactly what I was going to drive and discuss but through Matt's education and assistance he put me in a much better car than what I thought. On top of all these wonderful experiences, both stayed well pay closing time to send me home in my new car... Best car buying experience I've ever had in my over 40 car buying years! Thanks Matt and Travis!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love it

By Lashads on 9/4/2018 at 12:01 PM.

I love these guys they made buying my dream car so fun and exciting ... great experience .. we brought them dinner from our restaurant ( The rice house ) And everyone loved it thanks guys wonderful dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

First time experience with Mercedes Benz

By SIU-E Alum on 9/1/2018 at 3:25 PM. Helped by Chris Henry went over the paperwork and was also a real joy..

I came into the dealership not knowing what I really wanted and had been an Infiniti owner for many years but described what essentials were a must and Dave and Travis went to work for me. Dave is extremely caring and aiming to please. I met Dan and Joe and a few others and they rolled out the red carpet and truly made this first experience a very memorable one. Travis worked on the numbers and came up with something I could live with and, walla, I became a member of the family. I would strongly recommend this dealership! I might also add dealing with an SIU-E Alum (Travis) was even more gratifying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People

By Blake on 7/5/2018 at 9:08 PM. Helped by Dan Rapp, Javier.

My wife and I bought a car from Chris Seaton and he was great. He was very knowledgeable about the car and while we were waiting he took the time to get to know us and it was a positive experience. We did not feel pressured into anything and I would highly recommend this location. Great people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People!

By Happy Lady on 5/23/2018 at 5:24 PM.

Dave was an extremely helpful agent. I came in wanting a specific Convertible Mercedes model that they didn't have on their lot. Dave sent for the vehicle from another Mercedes dealership. After test driving the vehicle that I thought I wanted, I discovered that it really was not what I wanted after all. Dave exposed me to other vehicle selections and explained in detail the differences between the cars. I ended up driving the 2018 Mercedes E400 coupe and fell in love with it. It is a spaceship and car all in one! Thanks Dave for helping me to identify my perfect car! After I met with Dave, I wrapped up my paperwork with Travis. He was extremely helpful to expose me to car protection plans and services that will protect me down the road. He took time to explain the benefits of having these services as I navigate the road. Thanks guys for making my car buying experience. Pleasant and Pleasing!!! Y. El-Amin

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude AF

By cardealerreviewer123 on 5/6/2018 at 9:45 PM.

This man laughed in my father and I's face, called us and very ignorant. Wouldn't budge 1. cent on the car I wanted.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Damon123 on 5/2/2018 at 9:11 PM.

The experience that my wife and I had at this dealership was great. The salesman Joe Mudd, was very good at listening to what we were looking to purchase. Joe made my wife and I feel that he really cared about our needs. The Sale Manager also was very friendly and worked well with us. Even the finance guy was very friendly and professional. All around a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service + Professionalism + Knowledge = Perfect Dealership

By GLK-Guy on 5/2/2018 at 6:15 PM.

The team at Mercedes-Benz of Chesterfield were amazing to work with. Chris Seaton worked with us to find the perfect car for us at the right price. Their professional service, in-depth knowledge, and desire to find a vehicle we loved guarantees that we will be lifelong clients of Mercedes-Benz of Chesterfield.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience!

By AmandaG on 5/2/2018 at 6:13 PM.

We couldn’t be happier with our car-buying experience with Chris. He was knowledgeable, helpful, and made us feel secure in our purchase. When the time comes for our next purchase, we’ll be contacting him without hesitation. Thanks Chris!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my C300!

By CMSMCS123 on 4/24/2018 at 8:28 PM. Helped by GM Dennis McGrath was superb!.

Dennis, Matt and Chris were fabulous to work with. Plaza West is so professional, knowledgeable and concerned that the customer leaves happy. They have won our business for sure. Mike and Cindy S.

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Service Procedures and Policies

By Jelmer on 2/21/2018 at 3:02 PM. Helped by non disclosed.

Recently had my 2012 ML serviced there. Several small issues but estimates and diagnostics were absurd (compared to comparable German auto service options). They claimed I had to completely replace sunroof frame although another service business simply cleaned out drain channels--$2400 less cost than dealer suggested. They also wanted $500 to replace battery.

I would not recommend this dealer.