Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great experiance

By RRS on 11/20/2017 at 5:54 PM.

Yong Kim is very professional, friendly and detail oriented. He gave us a great deal on the car which made us travel all the way from Maryland.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By RJ on 11/7/2017 at 12:18 AM.

It was a very good experience working with Yong Kim. He was very professional and would respond quickly on email/text. He gave me a good price quickly instead of wasting my time.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Price, Quick Deal

By James Khiu on 11/6/2017 at 9:09 PM.

It is a quickest deal. I do not have to waste my time on bargain. Kim got me the price that I was targeting. Whole deal is less than 2 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Experience

By Joe B on 11/6/2017 at 5:00 PM.

Joseph was great to work with. He was very professional in all aspects of the transaction. I appreciate him being available on a Sunday for me to finalize my purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good Elizabeth is very nice

By Alaviena on 11/4/2017 at 7:48 PM.

Good service Elizabeth is very nice and knowledgeable hard working good follow ups calls and customer service great customer service quick service we were in a rush

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yong Kim is the Best Salesman Ever

By TamS on 11/2/2017 at 10:42 PM.

Yong Kim is by far the best salesman I’ve ever worked with. He and his staff worked diligently to get me the best deal on my Acura MDX. Not only is he knowledgeable about anything you would ever want to know about an Acura but he goes the extra mile to make sure I had a wonderful experience. I will definitely buy from Yong Kim and Pohanka Acura again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence experiences with Mr. Kim and Pohanka Acura!!!

By RDXfans on 11/2/2017 at 3:37 PM.

Mr. Kim is wonderful! This is the 2nd times we have worked with Mr. Kim on purchasing a new vehicle. He made each of the purchasing experiences easy and painless. He take the time to answers any of our questions and concerns. He is very knowledgeable, helpful, and informative. We would highly recommend Mr. Kim and Pohanka Acura for your next car! Thank you again for a wonderful services and experiences.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yong Kim is the best salesman I’ve ever worked with

By Jfn1006 on 10/30/2017 at 11:24 PM.

I’ve purchased 5 cars from pohanka Acura and had a great experience every time. Working with Yong Kim was the best. He listens to you, works with your requirements, gives you straight feedback, and doesn’t try to run any typical sales lines. When I said I didn’t want to talk to the sales manager and only deal with him, I never saw the sales manager. He was knowledgeable about the features of the cars, and there are many, and gave me a great run thru after I purchased my TLX. He has a great personality and is very genuine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phuong Davidson was very helpful

By Llk1000 on 10/30/2017 at 12:40 PM.

Phuong noticed that my mileage on my MDX lease was high and called to discuss trading in my old MDX for a new 2017 because they were having fantastic deals on them. She had the perfect car picked out for us to test drive and made the sales process quick and efficient. I love my new MDX!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By terrell901 on 10/29/2017 at 6:35 PM.

My experience with this dealership was awesome. I had someone who cared about what I, and he helped me find the car that fits me best. It was a long , but a great experience for me.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
2   Overall Experience
2   Price
4   Quality of Work

Never lease from this dealership

By Fran on 10/29/2017 at 2:02 PM. Helped by Tony Ramadan and shahbaz.

Tony Ramazani is a big liar. I leased a new car from acura and after a year I wanted something different. I went to get an appraisal and they don't want to do it. They keep telling me to take it to CarMax. I said why can't you do it here? I leased the car from here. Tony Ramazani told me it's already been appraised 5 Times and I said I have only ordered 1 appraisal but I never got the print out. I asked them to print me a copy since I he said it's already done. They couldn't. The sales person couldn't find it In the system yet they told me it's been appraised. I asked them To redo it again he said the system is down. I asked them to show me the old appraisal they couldn't. Never lease a car from this dealership if you don't intend buying it after.

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Pleasant

By Jen on 10/27/2017 at 6:19 PM.

Nicholas Shirley made my visit and purchased car so much easier by answering all my questions get my car ready to drive off the dealer with flawless condition

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Will not honor warranty

By ds on 10/27/2017 at 3:01 PM. Helped by Mike Clancy.

My vehicle was brought 3 times to Pohanka Acura for a CV joint that is leaking a significant amount of grease. Each time the grease was cleaned off and I was told no problem found only oil residue. I brought it to a third party shop and received confirmation that the joint was bad and now needed replacement due to noise present when driving, because damage from grease loss. The service manager still denies warranty and wants to boast about their ratings....looking at these reviews I'm not the only one having issues. The sales process was great, but lack of integrity from the service department and directly from the service manager, makes me reconsider ever doing business with Pohanka again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sale experience and satisfied service

By Have Acura Will Travel on 10/25/2017 at 11:09 PM.

We just purchased our 2017 MDX from Pohanka. Yong Kim was very patient in describing the features and benefits of the MDX. He made our buying experience pleasantly informative. This is our second Acura from Pohanka. Based on the professional service rendered on our TSX, it was an easy decision to buy another vehicle from Pohanka.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely great!

By Nazifahatami on 10/25/2017 at 9:07 PM.

We bought a new Acura and Joseph was exceptional loved the customer service! We worked with Joseph and he let us explore all of our options absolutely lovvveed it!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience with Yong!

By rdools1203 on 10/25/2017 at 2:50 PM.

I recently purchased an RDX and Yong was so helpful and professional. He was always quick to respond to me with questions I had. I also thought the whole team at Pohanka did a great job helping me! I would highly recommend Yong and Pohanka Acura for your next car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good experience with Mr. Kim

By Frank Fu on 10/23/2017 at 7:50 PM.

I had a great experience in purchasing a new car with the help from Mr. Kim. Polite, patient and professional. I'd like to recommend my friends to this store and contact Mr. Kim.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great Experience and easy dealing!

By Sairam Palley on 10/18/2017 at 7:45 PM.

Its easy and great working with the dealership and Mr. Yong. He took time and waited for us to make a decision after he put all the options we have on the table. He worked with us to get the price we wanted keeping himself cool through the negotiations. He answered all our queries and helped understand the math with different options we have. I would definitely recommend him to my friends, and have already done so many times with my previous experience with him at the same dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience from start to finish!

By asd on 10/18/2017 at 3:01 PM.

I had an excellent experience from start to finish when buying my 2016 Acura MDX from Pohanka Acura. Elizabeth Kim was the sales representative that helped me out; she was very knowledgeable, incredibly friendly, and really worked with me to get the best possible deal on my car! I was trading in my BMW, and the staff performed the appraisal while we were taking the test drive in the MDX. The process was seamless, and we were able to complete the trade-in and sale in a very reasonable amount of time. The financial specialist that worked with me was Flip Carleton, and he did a great job of explaining every option of warranty coverage available to me in a friendly and laid-back way. Not once did I feel pressured during the process of buying my car at Pohanka, and Elizabeth and Flip really made it a comfortable experience all around. I look forward to being a longtime customer with them.

I would recommend this dealer.

Overall Rating

4.3  

4   Friendliness
5   Overall Experience
4   Price

Professional

By robert garcia on 10/16/2017 at 5:37 PM.

It was a pleasure dealing with a consummate professional like Mr. Kim. He even explained the VIN code which facilitated my search for an Acura MDX in other dealers. Mr. Kim was forthright in negotiating the price on-line.

I would recommend this dealer.