Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Defective & a Liability: Technical and Non-Technical Issues

By Shenaz Valli on 8/12/2019 at 9:56 PM. Helped by Faran Fayaz.

Have spent multiple visits for technical & (non-technical issues). Sensors completely replaced, a frozen screen, unresponsive maps and other mechanical issues. Also, major problem with Apple Software-had to re-set 3 different times due to Car Play defect. Was told to wait for Software update. Still pending resolution for the non-technical issues, for a NEW car purchase there are lemon liabilities which have not yet been resolved. Salesman stopped responding to me after sale. Gm reached out but no solution yet.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased my new MDX

By Dmyndmyn on 7/30/2019 at 11:22 AM.

This is car number 3 to get from Mr. Kim. He’s very honest and knowledgeable! I always come to him when any member of my family in need of a car. He goes the extra mile to make his customers happy! I highly recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By J. Whitehead on 7/24/2019 at 5:40 PM. Helped by Elizabeth Frasier.

Elizabeth Frasier is the best!! She helped me in purchasing my MDX in every way. From email and text updates to identify the vehicle of my liking to scheduling test drive appointments. She is the best and I would highly recommend Elizabeth to anyone looking to purchase an Acura!! Her professional diligence and customer service care is unmatched!!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Another great transaction!

By cdb-rdx on 7/23/2019 at 10:42 AM.

Just bought my wife her second RDX (2019) from Mr. Kim and Pohanka. He is patient, knowledgeable and very accommodating. Showed us several cars, the features, and helped us reach our target price. We'll definitely be back. Now if he would only move to a Honda or Hyundai dealer so I could secure a ride for myself. :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Dee321 on 7/11/2019 at 10:26 PM. Helped by Lillian Acevedo.

Lillian is s great sales person. I bought Acura TLX . She is very friendly and pleasant person. She even physically helped me to move my belongings from a car I was trading in . Thank you so much Lillian. Dee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By skimlegend on 7/11/2019 at 5:01 PM.

It's was truly Mr. Yong's professional diligence and customer care/immediate response that sold me. Was planning on buying another car but Mr. Yong's professional/caring responses made me buy the Acura ILX instead.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Sales Person

By guitarist09 on 7/11/2019 at 1:27 PM.

We bought Acura2019 MDX at Pohanka Acura. Mr. Yong Kim helped us to move the all process smoothly. He is very kind, friendly, and very knowledgeable. He accommodated all my requests. I definitely recommend to anyone who wants to own Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Al Gavri

By MaryKath on 7/6/2019 at 6:21 PM. Helped by Al Gavri.

He is such a good sales agent that when he moved I followed him to Pohanka. He has sold me 5 Acuras over the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Purchase of 2019 Acura MDX

By Glenn on 7/5/2019 at 6:13 PM.

I went to Pohanka Acura on July 4th to look at MDX vehicles. Mr. Ali was my sales consultant. He is very courteous, knowledgeable and a great listener. After understanding the vehicle I was looking for, he found a match on the lot and we took a test spin. He was careful to explain all the features of the vehicle before we left for the test drive. During the test he listened to my questions and gave accurate answers. After the test we got down to the deal. After proposing a price, Ali asked what I thought. I gave him my idea of a good price..needless to say we were a bit apart on price. Ali then brought in Tony and showed him my price. Tony then came back with a price close to what I was asking for...Shake and done deal. Ali did a great job of showing the vehicle and answering all my questions. When it was time for the deal he got the right people involved and the deal was done. This is not the first car I have purchased from Pohanka, but it was another 5-star experience, kudos to Ali!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable, Quick, and Helpful

By cbreckley on 7/1/2019 at 6:00 PM. Helped by Shahbaz T. Butt.

Shabaz, Yong, and Ziad made the whole process very painless and honestly kind of fun. This is a dealership i would recommend to anyone. Everyone was very pleasant and informed on the vehicles. I came in very last second with an urgent need for a car and i was taken care of with all the great customer service that often gets missed in a dealership . Thank you so much for my new ILX!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new car purchase experience!

By Terryusmchardy on 7/1/2019 at 4:31 PM. Helped by Lillian Acevedo and Ray Morton!.

I recently purchased a new 2020 RDX from Pohanka Acura. My experience was excellent considering you are buying a new vehicle. To most people, let's face it, its challenging as you know you have to tumble with a very assertive salesperson. Well, I was ready for that and had the great pleasure of working with a young lady identified as Lillian Acevedo. Lillian was awesome, greatly interpersonal skills, pleasant but very helpful as well. I explained my needs to Lillian and went through the process (which we all know what that is normally like) but I found my experience very rewarding as Lillian worked with me to ensure my new car needs were met. So, big kudos to Lillian and I hope you end up being the salesperson for the year! I also want to recognize the Finance Manager Roy Morton who once again a pleasure to work as we went through the final sale. So, a big shout out to the Pohanka Acura Dealership for hiring the right people! Thank you, Terry Hardy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and great customer service

By SSL0721 on 6/28/2019 at 3:25 PM.

Yong was very helpful and very easy to work with. Great customer experience and I will definitely return. He was very courteous and very patient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lillian Acevedo is the best!

By e2mg on 6/24/2019 at 3:35 PM. Helped by Lillian Acevedo.

Lillian literally did everything she could to be sure I left happy with my new Acura MDX 2019. Her passion and professionalism were a real treat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Asad Ali is the best

By Sundeep on 6/19/2019 at 2:09 PM.

Sales Representative Asad Ali was phenomenal and I was very lucky to have worked with him and getting a great deal.i would highly recommend him and one cannot find a best representative like Ali and a dealer like Pohanka.Thank you once again:-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another excellent experience at Pohaka Acura

By happyRDX on 6/12/2019 at 6:11 PM. Helped by Ziad Rahme - Finance (Loved working with Ziad).

This is the second time I have purchased a car from Pohanka Acura. And I specifically called Yong Kim to work with him again. Yong is knowledgeable, friendly and an excellent sales person. He helped me with the purchase of a 2019 RDX and was able to get me a great deal. If your looking for an Acura, new or certified pre-owned, contact Yong. I will continue to work with him and Pohanka Acura in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Jim on 6/6/2019 at 10:22 PM.

Yong helped us find a great vehicle and made the process enjoyable. I would highly recommend you work with Yong for your next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal Experience

By Christine on 6/2/2019 at 6:21 PM.

My first leasing experience at Pohanka Acura was phenomenal! The customer service provided by Yong Kim and Phillip Carleton was nothing less than top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Lara on 5/29/2019 at 8:32 PM.

Mr Asad was extremely polite and professional. His knowledge about the car was 5 star. He answered all our questions and more. He made us join the Acura family with the service we got. We had been a Toyota family for past 18 years so you can imagine the service we got for us to make this change.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Lease and Al Gavri

By mdxbuyer on 5/30/2019 at 8:34 PM. Helped by Sunder "Al" Gavri, Greg (Finance).

I have worked with Al Gavri to lease several of my Acura MDX's and have been extremely pleased. He is very professional, responsive, knowledgeable and great to work with! My recent transaction went very smoothly and despite some modifications which needed to be made to the new vehicle, the work was done promptly I was driving it out of the dealership that very evening.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New Lease and Yong Kim

By BSM1215 on 5/28/2019 at 7:08 PM. Helped by Tim - Business Associate - Had to reiterate that I was NOT interested in additional coverage numerous times..

Mr Kim was very professional and thorough. Yong responded to all my inquiries with accuracy and timeliness. It was a pleasure doing business with him.

I would recommend this dealer.