Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Vehicle Buying Experience

By Alan L. on 2/20/2018 at 3:52 PM. Helped by Tony Ramazani.

As an individual who has purchased many new vehicles over my lifetime I would have to say this was my best experience ever. RJ was very professional from the time that I first communicated with him by email through closing the deal in person later that day. He was very quick to reply to email even though it was the busiest time of year for the dealership. RJ and his manager Tony, patiently spent a great deal of time working together to arrive at a price that I was happy paying for my new 2018 Acura MDX. Both were very personable, and it was very important to them to build a relationship with me as the customer besides making the sale. Not only is getting the best price important, but also the customer experience after the purchase and so far that has been excellent. Being a previous owner of a 2016 MDX from another Acura Dealer in the Metropolitan DC area; I can say that the Pohanka Experience has been fantastic in comparison. They have definitely earned my business and it is quite evident why Pohanka is one of Acura’s #1 ranked dealerships in the US.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Staff - Yong Kim & Ziad Rahme

By Keith H. on 2/20/2018 at 12:26 AM.

I recently leased a 2018 Acura RLX from Pohanka Acura. It is the fifth Acura from Pohanka and the third Acura that Yong Kim has been my sales representative. I have continued to receive very respectful treatment and what I feel have been good deals on the vehicles. I would highly recommend Yong. I began by sending him an email with my request for information on a new 2017 RLX. We had several phone calls to discuss options. Yong was very honest with me about my options. I was quite upside down with my lease on my 2016 TLX. He recommended a 2018 RLX as the incentives were much better. After a test drive with Yong in a 2018 RLX I was very happy with the car. Even though it didn't have all the options that the 2017 RLX Advance had, the deal that I was offered was much more acceptable to me. I believe Yong worked hard with management to work out a deal that was acceptable to both Pohanka and me. They worked hard to keep me as a loyal customer. I've never felt any pressure to close the deal from Yong. I've always felt he is looking out for me and my needs. Yong has always been very friendly and has followed up with phone calls to ensure I was 100% happy with my new car. Many dealerships try to stack on the extras when you complete the paperwork with the financial department. This was not the case with Ziad Rahme. He explained all my options with no pressure at all. I highly recommend the team at Pohanka for your new car and service needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

helpful knowlegable excellent shoppiing experieince

By new acura owner on 2/19/2018 at 4:19 PM.

the sales team was very helpful through-out the exploring and purchasing process, made the whole care buying experience more pleasant and less stressful. everyone we interfaced with was very friendly and all knew their business and the cars.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Adwoa and Ray

By HILDA A PARLER on 2/7/2018 at 5:04 PM.

Knowledgeable, Patient, Professional, Caring, Relaxing Atmosphere...in other words, a model for customer service no matter the product!! My purpose was to "lease" not purchase. Maybe you could add that category.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fearless, awesome and outstanding Service

By Samuel Rodriguez on 1/31/2018 at 5:01 PM. Helped by Flip Carleton.

The service was perfect because I arrived with all of these factors and you know what, Yong and those within the Dealership made it work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience leasing my new 2018 RDX

By tbone70 on 1/29/2018 at 8:47 PM.

This place is top notch. Excellent customer service and very competitive pricing so you don't have to "haggle around" and spend countless hours to get the right deal. I leased a 2018 RDX last week from Pohanka Acura. I had a very positive experience from the beginning to the end with Yong Kim. He gave us the best deal I could have found anywhere near me and it was a hassle free experience. I would highly recommend Yong Kim and this dealer to anyone interested in buying a great car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Jkelly_77 on 1/28/2018 at 11:53 PM.

Yong was very knowledgeable and efficient! He helped us find a car that we really love. He was very fast and got us in and out in no time!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

RJ was great!

By Holly G. on 1/28/2018 at 12:44 PM.

I was looking for a used car and RJ assisted me. I didn't feel like he was trying to sell me a car it felt more like a partnership in finding the right car that I would be happy with. He spent four hours with me test driving and discussing options. If you need a car, new or used, and visit Pohanka Acura ask for RJ!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pohanka Acura, Elizabeth Kim, excellent marks.....

By grosales on 1/27/2018 at 12:03 PM. Helped by Lenny Gonzales.

Elizabeth Kim was great to work with as we shopped and purchased an Acura MDX. The selection was vast (we bought a used MDX, 2014) and we were happy that we could extend the warranty for just a few dollars a month. I met her many months ago when we first started looking, and I'm glad we could buy from Pohanka. Lenny Gonzales, the General Manager, was super helpful as well!! Combine Acura reliability and performance with a good sales team and that's a good combination. Buy a car from these folks, you won't regret it. Car purchases are already hard enough, it's nice to have good, knowledgeable and honest folks in your corner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle transaction

By Deity Wood on 1/25/2018 at 2:51 AM.

I’m a Lexus buyer and prior to visiting Pohanka Acura I test drive Lexus SUV. Unfortunately, I wasn’t comfortable being pressured and the wheeling and dealing part. Then, my friend told me to check out the Acura and I’m glad I did. The process was easier than I expected. I thought I’m going to be sitting in the car dealer for a very long time. It turned out to be the smoothest process there is. Thanks Yong Kim! You are a very professional Sales Consultant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great place

By JD Kapoor on 1/20/2018 at 11:48 AM. Helped by Mike Clancy & Dan Burton.

nice sales team great service open late they have drinks for customer, shuttle and loaner cars they also open sundays 7 days a week for sure

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Transaction

By KIMSHYURAUSA on 1/23/2018 at 6:37 PM.

Yong Kim Senior Sales Consultant , He knows that How to do business with Customer . His professional manner and experience led me good deal. I will recommend him to my neighbors .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By NewAcuraOwnerInVa on 1/22/2018 at 2:04 AM.

Being a long time Lexus buyer, I happened to stop in to Pohanka Acura next door to check out their latest models as Acura is also starting to redesign their models. The new TSX design beats anything Lexus or other luxury brands are offering. I was happy to have been helped by Nicholas Shirley. Nic was extremely knowledgeable, answering all of my questions regarding the various Acura models. I was pleasantly surprised with the experience at this dealership -- friendly and welcoming, versus the typical pushy sales that you find at most dealerships, including the high end luxury brands. Well done to Nic and the management, Rick Praml, at Pohanka Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy new car lease

By Car Buyer 9000 on 1/7/2018 at 11:11 PM. Helped by Raymond Morton - FIVE STARS.

RJ Jones was my initial contact at the dealership, and he spent time showing my wife and me the vehicles, and the different color options available - there were many on the lot to choose from. At the time, I was not yet ready to begin the new lease. When it was time to turn in the old vehicle for a new one, I did everything online through the website, and Ryan Cartee handled the whole thing, including choosing a car for me, per my specs, validating the pricing, which equaled what I expected, and having everything ready for me so that I could minimize my time at the dealership when I turned in the old car and picked up the new one. Yong Kim handled much of the paperwork, which he had ready when I walked into the dealership, so I did not have to wait. After we were done, he spent some time showing me the newer features of the new vehicle, and set up Bluetooth, etc. He was very busy that day, so he moved very quickly with me, which is exactly what I wanted. Raymond Morton handled the finance paperwork, and he also had everything ready for me, so I did not have to wait. He was great. Everyone I dealt with at Pohanka Acura was professional and friendly, and all showed a great respect for my time, which I appreciated. No one tried to sell me anything I did not want, and they all made the entire transaction very easy, and very fast, and that is what I valued most. The car is great, by the way, we are really enjoying it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in Action

By Hgoode on 1/5/2018 at 10:44 PM. Helped by Ray Morton.

Yong and the team at Pohanka provided us with excellent service from start to finish. This was the second car we bought from him last year and that was because the experience was thoroughly professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was fabulous

By Amber Grayson on 1/5/2018 at 3:02 PM.

I recommend this dealership to everyone the staff is so understanding, loving, friendly, caring and simply amazing. You ALL rock and i thank you all for your help.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Aweful

By danbaek5 on 12/29/2017 at 8:50 PM. Helped by Leslie West.

Uneducated staff with no understanding of time estimates. I get that things run slow sometimes but they kept assuring it’d be 30 more mins. I waited 5 and a half hours for an oil change that was said to take an hour and a half.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Cidwho on 12/29/2017 at 2:33 PM.

Yong and the team at Pohanka Acura made it easy to trade in and lease another vehicle. They are efficient and professional and make the transaction an easy process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Experiencd

By WB Lee on 12/21/2017 at 4:50 PM.

Yong Kim provides the best customer service and sales deal. This was the most satisfied leasing experience ever in my life. He stands on customer’s side and deal for us.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Not up to Acura standards

By H on 12/21/2017 at 11:44 AM. Helped by Mike clancey.

Service manage Mike Clancey curt, rude and outrightly dismissive (unreal & terrible for an Acura dealership) - "does not" know how to treat an Acura customer - (should not be placed in a leadership customer centric role) especially a loyal Honda customer for more than 15 years - relationship service manager and master technician saving grace - professional and customer centric - if back to this dealership it's because of these guys

I would recommend this dealer.