Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Overall Experience

Amazing service.

By Nepboy on 6/21/2018 at 1:20 AM.

Joseph was very helpful. He help all the way through the transition. He made sure that I was happy with the purchase.He was amazing person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service from start to finish!!

By Michelledrankin on 6/19/2018 at 5:34 PM.

The customer service at this location is phenomenal! Would highly recommend them and Mr. Kim is the best!! Will be back again!! Top notch service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer focused and promising dealer.

By Vijidream on 6/18/2018 at 11:36 PM.

Joseph explained all the options about owning and leasing. He continuously followed up with me for test drive. He explained how much it feels to drive a dream car! He went above and beyond to help me keep the birthday surprise gift for my sweet heart! He came home to surprise my wife on her birthday with her dream car!! We all love him so much!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Salesperson

By kdr on 6/14/2018 at 11:26 AM.

Worked with John Pokrant to lease an Acura RDX and he is excellent to work with. Very clear communication and very professional. In the end the deal worked out good and I like the SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personable, knowledgeable, thorough And low pressure

By Barnacle Bill on 6/9/2018 at 3:36 PM. Helped by Asad Ali.

I was very pleased with Asad Ali for his patience and knowledge in purchasing a new 2019 RDX. Because it was just released I had many questions about the vehicle and it’s operation. He was able to answer each and every question. I will recommend Asad Ali to friends and family because he is knowledgeable, personable, thorough and consise. He greatly exceeded my expectations. He is definitely an asset to Pohanka.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My outstanding service experience with Asad Ali

By Nadine1528 on 6/8/2018 at 12:22 AM. Helped by Asad Ali of Sales and Kyle Schmidt in Service.

I was very pleased with Asad Ali and with the care and patience he extended to me when I purchased my new 2018 Acura TLX. I had so many questions about the vehicle and it’s operation and he was able to answer each and every question. Asad is so personable and very knowledgeable! I will recommend friends and family! He is definitely an asset to Pohanka. He even made sure I was introduced to a service technician by the name of Kyle Schmidt! Kyle was friendly and offered to be my direct contact for any future service visits! WOW there are no words to express my customer service experience except to say it was exceptional and I’ve fallen in love with the Pohanka Family!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TOP RATE SERVICE

By ACURANUPE1911 on 6/7/2018 at 5:50 PM. Helped by Asad Ali.

I have purchased over 5 cars in the last 16 years and Asad Ali was by far the best salesman I have encountered. Finding the right car, financer and the paper drill that goes along with purchasing the vehicle can be a cumbersome process that can range from several hours to days. From the moment we pulled up to the dealership. Asad made sure we felt welcomed and went out of his way to find what we were looking for. We had previously left the Honda Dealership in Chantilly were no one had even extended a hand to help us....for the second time this week. Customer service and satisfaction at it's best is the name of the game for Pohanka Acura. Asad definitely made me a fan of the Acura Brand!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Easy and simple

By Newtome on 5/31/2018 at 7:54 PM. Helped by Micheal Chinn.

I was catered too from a friendly and patient sales person. He understood what I wanted and didn’t pressure me into anything else. I would recommend him to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By joseph.k on 5/31/2018 at 12:39 AM.

I am very happy with my MDX and the service I received at Pohanka Acura. Yong Kim was very helpful and knowledgeable. I would recommend him to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new MDX

By Bas on 5/30/2018 at 3:38 AM.

I have leased 2018 MDX where Yong Kim worked with me to get a car that I wanted. He helped me get a wonderful car which I enjoy driving every day. I would recommend Yong Kim to my friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Mani on 5/29/2018 at 3:26 AM.

Knowledgeable- did a great job by helping us in finding our perfect MDX Friendly - I would recommend him to my friends Efficient -Paperwork process is quick

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Happy on 5/26/2018 at 12:52 AM.

Sales representative makes customer very welcomed. Knowledgeable and friendly - would recommend him to my friends and family Location of showroom is strategically located and paperwork process is quick and efficient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoying my MDX!

By Flowben on 5/24/2018 at 8:52 PM.

Yong Kim was terrific. We came in to test drive a 2016 MDX. The lack of a technology package nixed the deal. However, Yong found a 2014 MDX in my price range with the package. The lack of a spare tire in Forward drive models would have been a deal killer for me but Yong and his sales manager agreed to include a mounted spare tire kit, which solved the problem. Once we took delivery of the car Yong provided a very detailed overview of the car’s features. I very much appreciated his professionalism and attention to my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolute plesure!

By tchkim on 5/24/2018 at 8:48 PM.

I stopped in at Pohanka Acura ro check out the new RLX but it wasn't available so I spoke to Yong Kim about trading my RLX with MDX and he helped me so professionally with courtesy, I ended up getting 2018 MDX. I highly recommend Yong Kim to anyone who is looking for courteous and professional service without any pressure. He will be my Acura person to years to come!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Walked out with a dream car

By Mabyaneh on 5/22/2018 at 12:31 AM.

Joseph was straight forward, made an effort to understand our intentions, and then exceeded our expectations. The process was easy and a brand new car fit all of our criteria without believing it was possible! We couldn’t be happier with our experience from Joseph to Philip “Flip” who was so kind and also a wonderful experience. thanks to everyone for setting our new family up with a gorgeous car within our means!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent salesman

By Gerardo on 5/21/2018 at 12:53 AM.

Joseph take care in all process to buy a new car and make a followup after that. I recommend him 100%. You'll be happy after your purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealer and Joseph was incredible

By Rjames66 on 5/17/2018 at 8:51 PM.

Joseph and I had been working for a while on finding the right Acura for me and was very patient. He exceeded my expectations and was incredible. Ziad in finance was amazingly helpful as well and helped close the process out with ease. I gave a 5 but they both deserve 10s across the board. Great team and I look forward to many future years with them Joseph was able to help me decide in the 2018 max and with a new born all the extras that came with the service was a bonus.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pohanka Acura - great staff, comfortable environment

By bananas2468 on 5/14/2018 at 6:42 PM.

Joseph was very knowledgeable and polite to work with. He answered every question we had and made sure we were comfortable. We were treated respectably and the vehicles we looked at were priced fairly. Overall, this is a great dealership with friendly, straightforward staff. Would highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Love my new TLX

By Sausy1974 on 5/6/2018 at 2:12 AM.

Joseph was wonderful. He got me in a brand new TLX! He went over all features of my car and setup the features to my preference. The followup after my purchase has been great as well! Thank you Joseph and Pohanka Acura!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Decision Ever

By Sunho on 5/10/2018 at 6:52 PM.

Yong Kim was very friendly and professional. He answered all my questions and explained all I needed related with my new car purchase. I'm 100% satisfied and would recommend him to my friends.

I would recommend this dealer.