Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.6  
Friendliness
4.3  
Overall Experience
3.9  
Price
3.8  
Quality of Work
4.1  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

3.3  

2   Customer Service
4   Friendliness
2   Overall Experience
5   Quality of Work

Roller Coaster Ride

By Maggums on 7/8/2019 at 3:04 PM. Helped by Samantha Campbell.

My brand new 2019 Cruze (less than 3000 miles on it and 2.5 months old) had an issue with the OnStar not connecting to anything. Duh, it's under warranty, right? Well, first you have to deal with the idiots at OnStar, that take 12 days to tell you that you should have escalated your call, which I did, and that it would be another 4-5 days for the escalated level 2 techs to get back to you. All they could tell you to do is to "Push the Blue Button on the rear view mirror". (side note - the Blue Button is NOT on the mirror, it's on the console above the mirror). Then fed up with them, I called the dealership I bought the car from, only to be told to contact OnStar. They do not service it. It's clearly a hardware issue, as I have been in the IT field for over 20 years, but it took a call to GM's corporate offices to say that - YES, the dealership should look at the car, and Yes, the technicians are trained to diagnose OnStar issues. Then began the journey to the dealership. I will say, Pohanka Service has the most awesome hours, operating 2 complete shifts, so that is a big bonus to them. Samantha Campbell has a very nice friendly southern charm to her, that can calm down the biggest volcano - of which I was by the time I got there. Guess that's why she's the Assistant Manager, and the only one I dealt with as Jeff, the Service Manager, barely would return any of my calls, and acted like I was something he didn't want to waste time on. Okay, first off, let me explain that I live with weird hours - very early hours - 4am to about 8pm is my average day. Chantilly is a very highly congested traffic area, and to get there, you will more than likely be sitting in some traffic - like an hour to get 15 miles. So after I got word from GM corporate to go to the dealership to have them look at the vehicle, I headed out to Chantilly. Samantha was very nice to get the service porter to take me and my teenage daughter over to get some dinner and bring us back, about 6pm ish. While finishing up our takeout, I got a call from OnStar's Level 2 technician. I gave my phone to Samantha, who took it back to the vehicle to "Push the Blue Button", and when they told her to take the vehicle to a local dealership, they couldn't understand that she WAS the dealership. Funny how consistently bad they were. Sam gave me back my phone shaking her head about how dumb they were, even to her. Then we waited, and waited and waited. About 8:30, Samantha comes over and says the mechanic has checked all he can check and sent information to GM to await instructions, but they can't do anymore tonight. She offered to have a car wash, but seeing as it was so late, I declined and just wanted to get back home - again another hour drive. Then lots more phone calls, and voice mail. Okay, I did explain to Sam that I operate weird early hours, but apparently that didn't get noted or sink in as she called me after 9pm and told me she needed my permission to try something remotely, but didn't say what it was. I replied as the phone woke me up, and said she could do whatever was needed remotely as long as it didn't start the car or honk the horn disturbing the neighbors. Apparently she never got the message, as it took another phone call the next day to find out that they wanted to remotely try to change my car's phone number to see if that cleared the issue - which it didn't. More calls to find out if they heard back from GM.... Did they hear back? No, Did they hear back, No. So I tried calling the Service Manager, Jeff. He kept wanting to pawn me off on Sam. Didn't seem to want to get involved. Nice to know that going up the chain of command does NOTHING. Few more calls to GM Corporate, only to get no information - nobody can even take a few minutes to explain what the delay is in the process. Not very good Customer Service. Would it have killed someone to have offered a little bit of information on the process and why it took so dang long? Okay, here's the deal that I learned - OnStar - even though they are owned by GM, works mostly out of the Philippines - where you get people that speak a semi-broken English and don't care if your stuff works or not - they have a script to read to you and that's it. They can sure check to see if you've paid your ransom fees. Yup I'm comparing their software to malware, and ransomware. Level 2 technicians come out of Detroit or close to there. They are script readers that speak better English, but still can't do much more than their script, but they know that if you came referred by the level one techs, they verified your paid up, so they don't ask for your account information. GM has some Engineers that respond to an old school text relaying station much like a tele-type machine from the early 80's, but they ONLY correspond to a dealership's request, there is NO OTHER WAY TO CONTACT THESE PEOPLE? Not a great system, but they really don't give a xxxx, as OnStar is considered a third party vendor item, much like your Satellite radio. But that OnStar sure is a great safety and security selling point - until it doesn't work. Then your warm fuzzy feeling of protection is blown to bits - kinda like being robbed. Okay, so I'm playing the waiting game to get this service work done, and by this time, I'm 2 days out from leaving for a week's vacation, and GM says, Yes, we need a new OnStar module. They send it out (and the dealer did ask that it be expedited, so it was overnight delivery) and it will be here on Friday - I leave on Saturday 7am. So I head over to Pohanka, on Thursday evening and they offer me a loaner vehicle so they have the vehicle there to service it when the part comes in. That process took about an hour after it took me an hour to get there and another hour to drive home. Again, traffic is not their fault, but did it really have to take me an hour to just get a loaner vehicle? I get there on Friday - they called at 6pm to tell me it was ready for pickup. I get the car, and yes, this time it's washed and pretty (thanks) and I tested the OnStar, and it connected and give me directions home (yes, I know how to get there, but I had to test it out somehow to see if it worked). Okay since I've been such a pain in the xxx, calling all the time looking for answers, I guess they wanted to do what they could, and I now get that GM corporate's communication systems suck and that's not Pohanka's fault at all. So now that you know the full story, you can see that part of the blame of the service process is GM, part is their service department. Overall, are the people nice? Yes, Sam is very nice and friendly. Jeff is another story. Do they do good work? Don't really know much of what went on, but I'd have to say it's good - they fixed the issue once they got the parts. I'd trust they are all well trained. Are dealerships pricey for service? Yes, but they are well trained and most of their costs are preset in a computer for what is being done. This was warranty work, so there was no cost. Are they fast? Nope. Not even close. Turtle mode is faster. They don't even acknowledge your there in a timely manner (not good Customer Service) Would a wave and smile kill you? Could their customer service be better? Yes, but that is long lesson (and a class that I teach, so yes, I'm pretty picky about Customer Service). They did okay with what they had, but communications with the customer isn't a strong suit. Had I not bought the vehicle there, I probably wouldn't have dealt with them. May have to shop around more for a good service department - didn't have much luck with many other dealerships in the DC Metropolitan area either, so it's not just this one. In comparison to others around, they aren't too bad, but that's not saying much. Barely good isn't very good. Even Sam couldn't make up for it with her charm and friendliness. She did make it more tolerable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Normal servicing

By Ken on 7/3/2019 at 3:26 PM.

Pohanka always does a great job in service and sales for. I have been buying cars and pickups from them for the last 25 years. I enjoy working with Raj and he has been open and fair with me. My first salesman was Mike Wirth and I bought about about 6 of the 10 cars from him and 3 others from Raj. This last trip in for service was quick and complete, with the exception of my state inspection sticker came due in June, the date of service, and they did not catch it. That is a very minor item as far as I am concerned. Regards, Ken Knapp

I would recommend this dealer.

Overall Rating

3.2  

2   Customer Service
5   Friendliness
4   Overall Experience
2   Price
3   Quality of Work

Service department review

By ChevyCustomer on 6/11/2019 at 4:08 PM. Helped by N/A-The issue is with the dealership management not employees.

The staff is pretty good. The Service department does offer a lot to the waiting customer, also the Service department is open for late night service hours. I would suggest being mindful of the business aspect of the department. If the department asks you to call GM customer service, do not have the dealership work on your vehicle until after you speak to GM customer service. Also make sure you discuss pricing before you leave your car there (try to speak to someone over the phone ahead of time). Be mindful if you are going in for a part you previously fixed, also discuss pricing and payments ahead of time before taking your car in, the department does not offer refunds, so you are better off shopping around ahead of time.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disrespectful and rude

By J.Walker on 4/2/2019 at 2:09 PM. Helped by Norosh Maghsoodi, Joel Piller, Mike Waters.

If I could give zero stars, I would. If you buy a car here, you've paid too much. We were looking for a Suburban Premier and had done our research for months. We kept an eye on one we liked at Pohanka during that time and finally decided to inquire. We negotiated some via email and went in to see the vehicle and negotiate the final price. They refused to budge any further on the price and acted like it was ridiculous to even try and negotiate further. We happily left after their internet service manager, Mike Waters, made a scene in the lobby like a petulant little child who didn't get his way. We weren't asking for a ridiculous price reduction, as proven by the fact their competitor met us at our price on a Suburban Premier that had more features and options then the Pohanka vehicle (on the very same day!). My advice: use this place to get a price quote from and then head to Lindsay Chevrolet in Woodbridge (or anywhere else for that matter). Trust me, it's worth the hike and Lindsay is willing to beat any competitors price… with a smile on their faces!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Real Professional Buying Experience

By Mike C on 5/10/2018 at 6:47 PM. Helped by Joel Piller, Francis Mendiola and Guy Eberhart.

Joel Piller, Anuj Bharadwaj, Francis Mendiola and Guy Eberhart all worked very well to see that my needs were met with an honest trade allowance and competive deal on a sweet 2018 Chevrolet Impala Premier. No tricks or hidden fees were employed during the process and they saw that I was in and out in a timely fashion. I will continue to send all friends and family to this top notch dealership going forward.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior product knowledge and service

By Wolfpac06 on 4/28/2018 at 8:50 PM. Helped by Joel Piller (he should be training new employees in successful sales!).

Our experience at Pohanka Chevrolet, buying a certified used Silverado, was superb. Joel Piller is the gent I would go back to for any future purchase, and recommend to anyone who expects product knowledge, no pressure, but just a good guy. I felt like I was looking over a truck with a good friend, not a "salesman". Israel Menisher did the finance and registration paperwork for us. He was efficient, thorough, and, as a truck owner himself, had some great advice about trucks for me - a first time truck owner. The whole operation at Pohanka Chevy is professional, knowledgeable, and respectful of you - the person about to spend a lot of money on a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Breath of Fresh Air, Fun and Honesty

By JACK GUTTMANN on 4/16/2018 at 12:57 AM. Helped by Joel Piller.

I recently purchased a Chevrolet Impala from Pohanka Chevrolet after visiting six other dealers. This dealership treated me with respect and made me feel that I was in charge of the negotiations - no negative comments or appearance of pressure placed on me by the dealer's representative, Joel Piller. Joel's personality made the entire experience enjoyable. After making the deal for the car, the manager who processed the paperwork was knowledgeable, understanding and made the interaction enjoyable rather than tedious. The entire experience was a breath of fresh air, compared to the other dealers I interacted with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

STRESSFREE and PEACEFUL!

By Glory on 7/20/2017 at 1:11 PM. Helped by GREG McDANIEL.

I visited the dealer just a few days ago. I can honestly say that this has been the most amazing experience I have ever experienced in my life. The gentleman that greeted us as soon as he saw us was such professional that more sales men can learn from him. He not only gave us the attention we needed without making us feel pressured to leave with a car that day- His tone of voice and the help we received was confident and allowed us to feel at ease. Never once did we feel like running away and just going somewhere else. I will continue to purchase and most of all refer everyone I know to this dealer. I cant leave without giving a shout out to "Greg McDaniel "for being the BEST SALESPERSON out there. Never lose your understanding for your customers and putting yourself in the customers shoes before your own. THANK YOU! THANK YOU! I cant wait to get my sunroof installed to LOVE my vehicle even more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Overall great experience

By kate m on 3/29/2017 at 6:45 PM. Helped by Francis Mendiola.

Communication about the delivery status of our new Chevy Bolt was excellent. We were well-informed all along the way. The sales process went quickly and smoothly. The GM (Francis Mendiola) made sure we were happy with our purchase and followed up later in the day with us. Austin Allen (sales) was knowledgeable and friendly. His post-sales follow up on the features of the car was fantastic and greatly appreciated. Everyone in the dealership was extraordinarily helpful and friendly. I will return there for all of our family vehicle purchases.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Still can't seem to find the title for my car...

By John R. on 3/17/2017 at 11:21 PM.

After roughly 15 years of buying many vehicles from both individuals, dealerships, even over the phone from other states, I have officially had the absolute worst car buying process of my life. I have been lied to, ignored, blown off, and treated like I have never been treated as a paying customer before. I purchased my a used commuter car from this dealership January 11th. Paid in full, in cash, immediately. I picked up the car the next day after waiting more than half the day for them to get it through detail. It seemed after they had my money it got forgotten about. No big deal, it happens. When I was in the process of buying, I was told the title was locked up in the back, and it would take roughly 5-10 business days for me to receive it in my name. I wait roughly 3 weeks before contacting my salesman Anug inquiring about it. He acted shocked that I had not gotten it and promised to get back to me. Days go by, I contact again. No reply. I finally find him face to face in my place of business to be told he has no answer. It is now over two months of still not receiving my title for the vehicle. I’ve heard stories from them that they never had a title, stories of two titles from different states, stories of liens on both titles. At one point after going around to different managers the General store manager finally contacted me and still had no answers. I cannot urge anyone enough to steer clear of this dealership. They have gone through at least 3 general managers in a very short time, all sales staff has been rotated through. There is nobody there that will give you a solid answer or tell you the truth. I have started the process of going through the DMV legal services to take action in getting this resolved. You’ve been warned, buy at your own risk from this very shady underhanded dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BIG FRANK and the D O G were awesome!

By bkb on 3/7/2017 at 2:47 PM. Helped by Shawn Walker, Francis Mendioloa.

This was by far the BEST car buying experience I have ever had! I upgraded my 2011 Chevy Traverse for a 2017 Traverse, and LOVE it! From my new car down to the excellent customer service at Pohanka Chevrolet, I had such a great experience and will definitely be back for my next purchase. If you want the best deal, come see BIG FRANK and the D O G at Pohanka Chevrolet!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Scammed

By Chris Langley on 2/14/2017 at 3:11 PM. Helped by Jackie Tan.

Purchased a SUV for my wife and out new born son and was assured it would pass inspection. After the $24,000 purchase took it to get inspected and failed inspection. Inquired about getting the vehicle fixed through Pohanka and was told that they would not offer any help with getting the vehicle fixed to pass emissions and safety. Jackie Tan at Pohanka Chevrolet sold me a vehicle that is not safe for my wife and new born son and refused to take responsibility and fix the safety issues and the emission issue. I was told I have to have it fixed and they would do nothing after being assured it would pass safety inspection. Now After $3000 Windshield and Turbo repair I am now inquiring about how to get my tags which no one seems to know how I am going to get. I am awaiting a call from someone named Chris however I will not hold my breath. It is dealer groups like this that makes car buying such a hassle. They are crooks and lack any concern or compassion of anyone's well-being or safety. They lied to me to get my money and now that they have it they turned their back. Not only on me but my family...my son.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

pleasant surprise

By aww57 on 7/4/2016 at 3:00 PM.

I initially came for a second oil change on my 2015 GMC 2WE Yukon SLE custom with 22 inch black rims, aftermarket leather, Denali grill and a few other perks that I purchased from Schumacher Chevrolet/GMC/Buick in Northlake in West Palm Beach Florida, June 14,2015. Though I really liked that SUV I really wanted to get back into a 4WD even if it meant getting a used Tahoe or Yukon or a new or used crew cab Silverado. Previous folks I talked to via phone in West Palm Beach, Schumacher Chevrolet in Clifton, N.J. and Maquire GMC in Little Falls New Jersey all said I was too upside down and that it could not be done without perhaps 20k or more out of pocket. I was referred to Tanya. She very confidently assured me that she can get it done and that they have something that I might be interested in. Of course I was skeptical thinking she was going to waste hours of time with some sales pitch. She came through with the help of Mike and Terry Long with a deal. Though I did not want to put no more than 3k down, I put 5k down and got the payments the same as my Yukon and into anew 2016 Silverado 1500 LT A71 4x4 pick up truck. Though I will miss those 22" black rims I am so glad to be back into a 4WD especially living and working back and forth between N.J. and Chantilly, VA. I was teased by that Silverado LTZ Z71 with the black rims in the show room and may later switch to 20-22 inch wheels with black rims, but for now I am very excited with my first pick up truck. Timing was just right for that rebate and I was about ready for a pick up truck only with crew cab. Had already had a 1999 MB 320, a 2002 Chevy Trailblazer LTZ, a 2004 Chevy Tahoe LS, (purchased at the now closed Lynne Chevrolet in Kearny ,N.J.), a 2008 Chevy Tahoe LTZ purchased from Pohanka February 2008 and a MB GL 450 2011 purchased from MB Chantilly, and then that custom Yukon, so now it was time for a luxury like pick up truck.. Kudos to Tanya, Terry and Mike. See you in a few weeks for the spray liner and pick up bed cover?? A. Wayne Williams, M.D.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great new car purchase experience

By CamaroGirl on 3/29/2016 at 1:29 AM.

Tanya White-Deyo was very helpful as I wanted to order the new 2016 Camaro to get the color and all of the features I wanted. After my test drive, I appreciated that Tanya kept in touch with me but did not pressure me to purchase a car off the lot and let me take my time to place my order. She worked through determining all of the specs with me, placing the order, and did an excellent job keeping me posted on the status of my car until it arrived for my pick-up. She was helpful with getting my phone paired and basic set-up and took care of my requests for additional accessories, keys, and more. Overall it was a great new car purchase experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tanya and Andrew were great!

By scags1982 on 3/22/2016 at 10:32 PM.

My experience with Tanya White-Deyo and Andrew was by far the best experience I ever had at a car dealership. Both salespeople were very informed and answered all my questions to my satisfaction. In addition, both were extremely family and truly made me feel like I was part of the Chevy Family. I will certainly do all future business at Pohanka Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Doreenanguaybarker on 3/17/2016 at 2:20 AM. Helped by Terry long.

my husband had a silver do and I wanted to get it appraised so I can get a new suburban. I didn't think we would get much to cover our loan and didn't think we would qualify for a 2016 suburban. We just went to get an estimate to see where we stand and what we needed to do in the next couple months so we can get the car we wanted. Tanya came up to us and I explained to her what we wanted to do. They took the car and we filled out one form to see where we stand with our credit. While they were doing th'e appraisal, I told Tanya what kind of car I wanted and the two colors I wanted. Tanya took my form to the manager and they pulled our credit, 10 minutes later she brought keys to us and said I found something that will fit what you want. It was a 2016 suburban, I test drove it and fell in love. She asked me how I liked it and I told her I loved it, we went Back to the dealership and 30 minutes later she came with an offer and our monthly payment options.. They gave a good appraisal and with the rebates it covered what I owed on the truck. The payment options were high but we agreed to the lowest option. Awe waited 45 minutes to sign our financial agreement with the finance manager, Tanya played with my 3 kids because they were getting restless and they enjoyed playing with her. She stayed with them when we got called into the office And we met our financial manager who was very nice. He told us sorry for the wait, he was on the phone with the bank to get us a good rate. We went over the payments and he definitely surprised us with a lower interest rate which resulted to a lower monthly payment. He was very quick and he reach our expectation as a finance manager. We will definitely refer more people to them

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Best Buying experience

By JH60 on 3/15/2016 at 10:33 AM.

Walked in looking for a used 2500 van for our office. Tanya helped me right a way. Found the right van that we needed. We worked out the deal in a very short time and it all was done. Great experience, best in a long, long time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Changing culture

By Ttg on 3/15/2016 at 3:19 AM.

I asked for a straight forward, low stress experience on a new purchase and they were able to meet my expectations. I already has experience with their service department (7am-11pm).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No pressure car buying experience

By Tbos1993 on 3/14/2016 at 7:40 PM.

Walked in not expecting to buy a car because I didn't have any credit and didn't have the money to buy it yet. Tanya was able to give me some information on how to make the car affordable. I now am the proud owner of a 2016 Chevy Malibu. Tanya was great and so was everyone else in the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A Positive, helpful, and exciting experience

By Kh23 on 3/12/2016 at 11:38 AM.

This was my first time buying a car and I couldn't have had a better experience. Tanya was not only very understanding but excited with me! I felt comfortable, safe, and that they understood my needs and were willing to help me achieve my goal. Everyone at the dealership was incredibly nice, from finance to the shop, and laughed along with me as my parents took pictures of me getting my first new set of car keys!

I would recommend this dealer.