Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great all around!

By MelissaKN on 7/1/2019 at 2:35 AM. Helped by Kelly Grimes, James ?.

From walking in to being handed the keys and everything in between, me and my family were taken care of like family here. All the staff was friendly and helpful, and a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A great buying and loan application process

By Majordadto10 on 6/25/2019 at 1:30 PM. Helped by Viviana Ortiz Agosto and Kelly in finance.

A very pleasant and relaxed buying experience with Viviana the sales rep and Kelly in the financial dept. I found the car via an online search and was greeted promptly by Viviana. We discussed the vehicle I was interested in, I told her my max "out the door" price and then took the vehicle for a test drive. Not once did she try to sell me another vehicle or try to convince me to consider a higher priced vehicle. She stuck to my price and was even able to get it a little lower. No hassle, no stress, no typical dealership haggling. I had a preapproved loan from my credit union and Viviana offered to bewt their rates and asked if they could would I accept it. I agreed and Kelly in the finance dept was able to find a loan at a lower rate for me. Again, no hassle, no pressure. An overall fantastic experience with Pohanka of Fredericksburg and in particular with Viviana and Kelly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Terri on 6/2/2019 at 1:24 PM. Helped by Josh in service department.

I was very impressed with my first visit to Pohanka Honda of Fredericksburg. I was bringing in my newly bought used Honda Accord to get an extra key (fave) made. I was greeted with a warm welcome from Josh in the service Department. The waiting area was very clean and comfortable. Tim Willis in Sales was so helpful and explained all the features in my Honda Accord. We both marveled over the 2019 Honda Civic Sports addition on the sales floor. I would highly recommend going to this dealership to buy a new vehicle or to get your car serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest car buying experience ever!

By HappyHondaOwner on 5/22/2019 at 7:51 PM. Helped by Kelly Grimes, Cody Beacorn.

No buying pressure. Donald was knowledgeable and honestly answered my questions without hesitation. Extremely clean facility. A wonderful and fluid car buying experience. Excellent service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2019 Honda Pilot - Excellent Salesperson

By Big-L on 5/8/2019 at 12:32 AM.

Our sales person, Dana Wheaton, slipped my wife and I into a new 2019 Honda Pilot and we immediately took it on a 3000 mile road trip. He got us the best price and an excellent trade in on our 2017 CRV. Paperwork was a breeze and the overall experience was easy. Dana and the rest of Pohanka Honda treats us like family and always displays the upmost professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Sales Representative (Viviana)!

By Guillermo Torres Jr. on 4/22/2019 at 6:47 PM. Helped by Viviana.

I recently had the pleasure of buying a 2019 Honda Accord and I have to say that while the process was a little lengthy, the experience was excellent. My sales rep (Viviana) was very attentive to my needs and understood that I did not want to waste my time. I had offers from other dealers and although theirs was not the lowest for what I wanted, they were willing to negotiate and work with me on getting to where we could both agree. Viviana and her supervisor explained everything and made sure I was satisfied as a customer. This is the third car I buy from Pohanka and I know there will be more as long as I am in VA. Thanks for your effort and willingness to work with me. Guillermo Torres Jr. Stafford, VA

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

No pressure & pleasent

By Animal lover on 3/31/2019 at 1:47 AM.

Even though I did not purchase a vehicle from this dealership I would recommend them. Kim was very knowledgeable. At this dealership they simply ask what you are looking for & help you. It was refreshing

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful pressure free salesman Don Erickson !!

By Tim C. on 3/8/2019 at 2:59 PM.

I have bought two Honda's in the last year from Don Erickson at Pohanka Honda. Don is very easy going and knows his Honda's well. Don listens to your needs and works hard to get you into the right Honda for you and with very straight forward pricing !! If you are in the market for a Honda do yourself a favor and stop in at Pohanka Honda and see Don. Dons desk is the first on the right as you walk thru the front doors !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Trinity0727 on 2/22/2019 at 11:37 PM.

I have bought two new cars from Pohanka in the last 4 years one for me and recently one for my 18 year old daughter I would highly recommend Donald “Don” E. He was pleasant to work with, loves his job, and is fair. I don’t write reviews normally, but felt I needed to. Go see Don if you go to Pohanka!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Honda Dealer in VA!

By VAgrl on 2/22/2019 at 1:22 AM.

My experience at Pohanka Honda was top notch! There was no rush, no hassling and on point with pricing! Highly recommended!! 5 stars & then some.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great experience overall

By Slick on 2/20/2019 at 2:00 AM.

Donald was amazing and patient. Overall great experience. I have never bought a car before and he made the whole experience enjoyable. Would definetly shop here again. We even originally traveled from Maryland to come here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

As good as it gets

By BJ on 12/29/2018 at 4:18 PM. Helped by Kelly Grimes.

Don Erickson is a good and honest man. I returned to him to purchase my 2019 Civic specifically for that reason. In addition he is a walking, talking Honda "Wikipedia". He was able to answer every question I asked and he really listens. I actually had a great time spending my money! I must also note Kelly Grimes was a joy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent Purchase

By xxxxx on 12/18/2018 at 11:16 PM.

Don made a recent purchase very easy. From his initial greeting to the final handshake, he was pleasant and helpful. His focus was on service throughout and he differentiated himself in doing so. No surprises. A very pleasant experience. Thank you Don!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy Car Purchase

By Judy on 12/14/2018 at 1:29 PM.

This is my 3rd car purchase at Pohanka Honda of Fredericksburg and my second purchase with Don. He is very knowledgeable and helpful and answered all my questions and knows the cars inside and out. He follows up with you after the purchase to see if you have any questions or concerns and if your happy with your purchase. I typically get very impatient buying a new car because the length of time it takes and Don made it quick and easy! Very happy!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Honda

By dave on 12/12/2018 at 5:12 PM. Helped by James Sink.

Don is a very knowledgeable car man, he was not pushy and would surely buy another car with him in the future. James the finance guy worked with me to get what I wanted also, very friendly group of people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience working with Don & Juanita

By StacyB on 12/6/2018 at 10:35 PM.

He knew the vehicle inside & out, and was able to answer all of our questions! Juanita was great as well; she made the process move along smoothly. Thanks, Don & Juanita!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

The best experience ever!

By Pat-Txxxxeya777 on 11/29/2018 at 4:06 AM. Helped by Alon.

My experience at Pohanka Honda was absolutely fantastic! We stopped by to ask questions on how trade ins work and we were met by the sales rep. Alon, who provided us with exceptional customer service. With the manager Kingsley Kwakye they were on top of their game, they made us feel welcomed and truly cared for us making us comfortable in every possible way. They answered all our questions, Alon found the exact vehicle we were looking for and two or three days later we were driving it. Now I understand why Pohanka Honda is number one. The next car purchase for my sons will definitely be at the same place. Keep up the good work Pohanka! Patrick & Genevieve Tshiteya

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE!

By ROB IN RICHMOND VA on 10/10/2018 at 9:02 PM.

I have to say out of all the years I have been purchasing parts... 40 years. Pohanka Honda has provided the best pricing lighting. Fast shipping. The parts department. Is Superior to any I have ever used. I worked for a dealer yeas ago and they are far more efficient. They get your order right. ROB in Richmond Va.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!

By Love my CRV on 10/7/2018 at 11:11 PM.

This was the easiest car buying experience we have ever had. Don Erickson was helpful and knowledgeable. He explained and answered every question we had. We had an extensive test drive that really showed me the car. Tyler Coles in the financing dept explained every detail so we understood our options. I love my CRV and the dealership is the most accommodating that we visited in the Fredericksburg area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience All Around

By Satisfied Customer from CT on 10/2/2018 at 2:04 PM. Helped by Marshall.

I drove all the way from CT to buy a car at Pohanka Honda. Marshall worked with me for several days to make sure everything went smoothly. He's the best. Definitely ask for him by name. He literally went above and beyond when the following day I had an issue with a car rental and he stepped up and saved me a long drive back to VA. Couldn't have been more professional, courteous, and knowledgeable. Overall I had a great experience. Highly recommend Pohanka Honda and Marshall specifically

I would recommend this dealer.