Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Survey

By palmertoniap on 11/18/2017 at 5:22 PM. Helped by Brandon Wyatt.

The sales rap assisted me with the purchase of my car did a great job I would recommend this dealership to any of my co-workers and friends that I know I appreciate all the help that they gave me in Brandon did a good job helping purchasing a brand new car thank you Pohanka. My experience was quick accurate and fast and I appreciate everything that was done for me thank you so much and appreciate it thank you so much and appreciate it

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pohanka Review

By eboni7sellers on 11/18/2017 at 5:21 PM. Helped by Tim White.

As soon as we approached the front door, we were respectfully greeted and shown around the lot for vehicles within my price rage. Overall, my experience was pleasant, and truly appreciated Mr. White's patience with my family and I regarding our decisions.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding

By ladileen on 11/16/2017 at 5:37 PM.

Always a pleasure to deal with this dealership. This is my second vehicle leased here and it went off with no issues at all. Customer service is top notch. Highly recommend Pohanka dealership in Capitol Heights.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesperson

By josepertierra on 11/16/2017 at 5:28 PM. Helped by Tanika.

The salesperson was excellent and quite professional. Her name is Tanika. She is friendly and tried to understand our needs, so she could recommend the automobile that best fit those needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Purchase

By ronaldf0 on 11/16/2017 at 5:22 PM.

My experience I had was s great experience. The Dealer was excellent and professional. I would recommend this service tor my friends. This was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car.

By shemricksaul on 11/15/2017 at 5:28 PM. Helped by Ms K Handsome..

Thank you very much for the opportunity to give my input. I really do not need to find any additional nouns or adjectives to say "Very satisfied".

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleased

By kbond0 on 11/15/2017 at 5:18 PM. Helped by Eric Woodward,Charles Bivins and Joann Nolta.

I was greeted by sales manager Eric Woodward. He talked to me about my wants and my needs. He introduce me to a salesperson by the name of Charles Bivins who has been a Pohanka Hyundai sales rep for over 20 years. Charles went over the different kinds of Santa Fe to see what I had to have in my truck. Then we went over what colors I liked. He took me outside and we looked at the truck in the colors that I want and then we went for a test drive. I was really pleased with his knowledge of the model vehicle I was test driving.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience with dealership

By shareese.greene1 on 11/14/2017 at 5:18 PM. Helped by Tanyika Proctor.

I highly recommend this dealership. My sales person was very knowledgeable and friendly. She took my needs and wants into considerstion as well. My overall experience was excellent and would return for other services.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Listening to my needs was the key

By ffocusjoe on 11/13/2017 at 3:23 AM. Helped by Tim White.

I purchased a 2018 Hyundai Sonata last Wednesday (11/8/17). I hadn't purchased a new card since 1995. With that said, I was not looking forward to going to any dealership anywhere. I've heard the horror stories. Late Monday night, I was online and submitted my information and was informed that 3 dealers would reach out to me the next day. Mr. White from Pohanka was the first call. (FYI. I didn't receive another call until after 2pm the same day. I did not visit any other dealerships.) I believe it was 8:53am. He really tried to set up a time for me to come in but when I would not give a definite time, he settled for a range. He was aggressive without being irritating. I went in around 11:30am. I could go on and on about their sales process and yes, it was a process. But one thing for sure, I left the dealership on that first day (Tuesday) without a car. I gave them my word I'd be back on Friday and I could see the disappointed look on all the faces involved. I went back the next morning (Wednesday) and completed the purchase. I'm sure that I could have shopped 3 or 4 dealerships and squeezed out more savings. But at what cost? Mr. White and others did listen and did get the car and color I wanted. I'm sure they have other great sales people. But for my money, I'll place it with Mr. White every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied customer!

By tonyawill on 11/11/2017 at 5:28 PM. Helped by Charles Bivens.

Charles Bivens was a pleasure to work with. He and I coordinated the purchase of my vehicle through my son/proxy as I am currently overseas. Because of the 13-hour time difference, he went out of his way by waking up early in order to call me at a descent hour. He took care of everything and ensured my son was thoroughly familiar with my car and offered to familiarize me with the features upon my return to the US. I truly feel that I received a great car at a great price since no one could beat Pohanka's prices. I shopped around in Virginia and Maryland and other dealerships could not believe the deal I was getting. So, thanks POHANKA for the great deal and great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

#TeamKiaraHandsome

By pleshette818 on 11/11/2017 at 5:21 PM. Helped by Kiara Handsome.

I would like to point out my saleswoman, Ms. Kiara Handsome for being the absolute BEST! Her level of expertise, professionalism and customer service skills is by far the best I've ever experienced. She fully understood my wants/needs, and offered the best solution to help me make a decision. I would most definitely recommend my friends/family to her. Thank you Kiara!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Sonata

By kris.pnp on 11/10/2017 at 5:39 PM. Helped by Takema.

My experience was great with no hassle and my sales person Takema was very knowledgeable and helpful with my all of my questions and concerns.Her customer service was excellent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Wonderful Buying Experience at Pohanka Hyundai

By rpmoore0 on 11/10/2017 at 5:28 PM. Helped by Takema Owens.

Takema Owens provided outstanding customer service when I purchased my new car. I thank Takema for all she did for me to make it a wonderful buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Pohanka

By peteness25 on 11/9/2017 at 5:46 PM. Helped by Takema Owens.

Takema Owens, outstanding do what ever it takes to keep her, because of my sales person, I will come back, I will make sure I tell my family and Friends about Pohanka....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By kmouton555 on 11/5/2017 at 5:20 PM. Helped by Charles Bivens.

I recommend this dealership wholeheartedly! Friendly folks, excellent service. The car buying process can be stressful. This was not!!! Would do it again in a heartbeat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership ever!

By bell_junae on 11/5/2017 at 5:16 PM. Helped by Tim white.

Best service friendly staff! Tim was excellent made me feel important. Even the finance dept was great really loved my time. Really cared about me and my son needs. Having a child in the dealership can be stressful but they definitely made it quick and easy thanks again!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By ericdeon276 on 11/4/2017 at 4:17 PM. Helped by Brandon,Andrew.

The best car buy experience I ever had,looking forward to buying my next car from Pohanka.I will recommend this dealership to everyone I know looking for a car!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Review

By leaunshaecarr12 on 11/2/2017 at 4:25 PM. Helped by Cory, and i forgot the other guys name.

Would def. recommend this dealership to a lot of people. Just would like to know that every employee puts the customer first. Other than that it was a good experience, and Cory was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grateful

By margita.rushing on 10/27/2017 at 4:22 PM. Helped by Takema Owens.

At Pohanka Hyundai they understand the consumer is arriving armed with already having done research on the vehicles. It was taken into consideration that I was a previous Hyundai owner, so instead of focusing on a hard sell, they were considerate and listened to what I had in mind and did not go above and beyond (or below) what I was looking for. It was the best experience I have had purchasing a new car. Ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tameka Owens

By leonardturner.jr on 10/26/2017 at 4:27 PM.

Super awesome!! Was very quick, friendly, efficient, relatable and did everything she could to help ensure that I got the car I wanted. The dealership was very clean and friendly and I will definitely recommend people in the future to them.

I would recommend this dealer.