Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.5  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Proffessional Car Dealer Service!

By Awesomepeeps on 2/21/2018 at 9:39 PM.

Mr .Malik was very thorough explaining what has to be done for my car this morning and very happy about it.See you next time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on 2017 350RX

By Cgp0529 on 2/21/2018 at 2:56 AM.

Always professional and friendly. I have had Reza as my representative several times over the past service visits and he has been extremely helpful in explaining the service to me and making sure that I am provided a loaner when necessary and without any wait time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on my 2013 Lexus RX 350

By Gene7 on 2/20/2018 at 8:38 PM.

Excellent professional and timely service, as always at this dealership. Reza was great to work with. I will return to this dealership for future service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By scshaffer on 2/18/2018 at 7:11 PM.

Reza Kermanshahchi provided excellent service, and kept me informed on exactly when my car would be ready for pickup. He made sure that I had everything I needed,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Polite & Personalized service

By arvin123 on 2/17/2018 at 7:15 PM.

Asad was a real pro... extremely efficient, polite and honest. I was at the dealership for a routine service on my GX 460. It was a very pleasant experience ......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service provided by Anuj Gyawali.

By Dpark9bp on 2/17/2018 at 3:09 AM. Helped by Anuj Gyawali.

I came to Pohanka Lexus to service my Wife's car and Anuj provided the best service. He explained all the technical points and went over the overall bill with me. I highly recommend my service consultant Anuj. He is the rock star!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Raymond is Awesome!

By dvega1437 on 2/14/2018 at 4:34 PM.

From the minute I walked in the door, to the moment I drove away in my car Raymond took care of every detail. The process was quick and easy, and he also kept in contact to give me updates along the way. Fantastic service. Bravo, Raymond!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Quick, courteous, friendly and easy

By F Arain on 2/14/2018 at 3:44 AM.

I work with Asad and its really easy to get in touch with him. He is a man of his word and the dealer does honest work. Service done at Pohanka just makes your car feel right and brake services last a long time. Asad has been very knowledgeable and helpful with different needs I have had with my car including some tech help. I always get a loaner so I can get to work and express checkout is a breeze.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire problem fixed at no time

By ibray on 2/13/2018 at 12:37 AM.

Lagii Moore was friendly and had excellent customer service skills . She helped me to get my tire fixed I’ve taken to another Lexus dealership couple times about the same issue and they did nothing. She actually listened my issue and handled it properly . I got my tire replaced under warranty and no time at all. I will happy to recommend her to my friends and family.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Polite courteous and professional

By Kamenih on 2/8/2018 at 10:52 PM.

I always get a good service when I come there. Nicole was very friendly and professional as usual. Keep up the good work. Be blessed

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service. Spoiled me for any other dealer

By Mimi on 2/12/2018 at 9:25 PM.

Reza is an excellent customer service representative of the best dealership I have ever been to. I am spoiled for any other car, any other dealership, anywhere ever again! They all make taking my car in for service a pleasure!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service Consultant

By Rudolph2018 on 2/11/2018 at 4:10 PM.

Reza always provides excellent customer service to me. He doesn't push me to purchase anything that is outside of the scope of routine maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super New Concourse Level Customer Lounge

By Mouse & Hung on 2/9/2018 at 11:27 PM.

Pohanka has opened a new Concourse Level Customer Lounge. It is bright and very spacious grouped into many smaller areas. There is a row of massage chairs that give you a great 20 minute going over - try it! Nicole Perry got our car in for an emergency state inspection and we had hardly finished with the chairs before she was texting to say it was ready! Just a great end to a long day - we arrived around 8:30pm...

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Continued Outstanding Service

By Scott D. on 2/9/2018 at 5:32 PM.

Great customer service as always. Asad Malik was professional and efficient and the service was timely and the estimate was accurate. I've been going to Pohanka Lexus in Chantilly for almost 17 years and the service and facility have always been excellent. It is especially busy on Saturdays, so avoid that day if possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Quick, easy, professional

By ES350 on 2/6/2018 at 7:27 PM.

Every time I come in I have had wonderful experiences with Pohanka Lexus Chantilly Service. Today was no different and Raymon made the visit....as always, a pleasant experience. Thanks for making life a little easier and thanks for taking care of our Lexus. A lot can be said for having such a great after purchase service program and it definitely solidifies my decision to purchase a future Lexus!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy and Comfortable Service

By Customer1960 on 2/3/2018 at 2:53 PM.

Visited for 30K maintenance. Pohanka is always easy to work with. Service is expensive, but they are a luxury dealer. Their new waiting area provides a private space to work. I was there only an hour. Every is so friendly. Reza was very professional, as well as the other staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Superior Service Experience

By Ed Martin on 2/1/2018 at 2:18 PM.

Great job team! Thank you for continuing to go the extra mile for your customers. I continue to recommend Pohanka Lexus, not just for the cars, but also for the people top to bottom. Keep making Garry look great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the best

By Rick123 on 1/30/2018 at 12:26 PM.

Visited Pohanka Lexus tomorrow for 10K maintenance. This guys always find ways to make service better. Always great environment, food, entertainment and friendly great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Robertb on 1/31/2018 at 10:25 PM. Helped by Vernon Davis.

Vernon was very friendly and provided a great customer experience. This was my first visit to Pohanka Lexus and they exceeded all my expectations. I would definitely recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to work with

By Pamela on 1/31/2018 at 7:41 PM.

Albert Yawson was my service consultant that help us when we took our vehicle to get the recommended service, before he did anything he printed what needed done and showed to us and explained exactly what was going to be done. Great service.

I would recommend this dealer.