Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
4  
Friendliness
4.5  
Overall Experience
3.5  
Price
4.2  
Quality of Work
4.4  
Service
4  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good experience

By Sergio Ornelas on 9/3/2019 at 10:34 PM. Helped by Lachlan Collins.

Good experience, good deals, good attention. . I am full satisfied. I will recomend this dealer. Very good team and enough inventory. Definitely I will come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Kristen on 9/3/2019 at 9:22 PM. Helped by Robert Wehlau.

I am very pleased with my experience at Porsche Austin. Robert did everything I asked and more! Easy to work with, I will do business with them again. Thanks Porsche Austin!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Boxster Spyder Pre-Sale Inspection

By Spyder7 on 8/30/2019 at 1:22 AM. Helped by Jordan Call.

I contacted Porsche Austin in hopes of getting a Pre Sale inspection done on a 2012 Boxster Spyder I was considering buying from a private owner. I had contacted another Porsche dealer ship in the Texas Hill Country only to be told they did not do pre sale inspections and that the earliest they could schedule an appointment to diagnose a specific problem with the PCM display was 3+ weeks. Porsche Austin was just the opposite. I dropped off the car the next day and had the inspection completed two days later including fixing the problem with the PCM display. Great customer service; friendly knowledgeable, courteous with follow up calls/texts and clarifications. I will use Porsche Austin (yes I bought the Spyder) for future service needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good service and shabby facility.

By BCJAustin on 8/23/2019 at 11:19 AM. Helped by Brandon.

I like the service I received from he dealership but the physical facility is cramped and shabby. It does not compare with other luxury car dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Services

By Batmobile on 8/19/2019 at 6:45 PM. Helped by Shaun Jones and Bailey McAllister.

This has been my second visit for my 2018 Cayman and the experience has been great. The customer service at the dealership is top notch. My service advisor Chase Atkins was dead on for both visits for estimation of waiting time and continued to give me updates on progress and my Brand Ambassador Shaun Jones was kind enough to let me kill some time chatting with him. My wife and I are thoroughly enjoying our Porsche.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were able to get me in quickly and handled my issues.

By One and only on 8/21/2019 at 4:08 PM.

Porsche AUSTIN has been a very reliable dealership which I would recommend to friends. Service department is hands down one of the best I have experienced.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It's all about people

By Amy Whitston on 7/7/2019 at 1:27 PM. Helped by Amber Ashy.

Amber Ashy is forever my sales gal. So refreshing to work with a straight shooter who also has a cool personality. She is why I left the lot feeling fabulous about my decision. The sexy car also helped a little :) Also, kuddos to Nick, who helped me understand how to navigate through a zillion features- he's a sweetheart.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great experience, good salesmanship!

By Shaylin on 5/11/2019 at 4:17 AM. Helped by Greg Morris.

After searching the Web for a Pre-owned BMW, I found a great ideal at this dealership. I contacted them via email & Anthony Montaleone called to inquire, how he could be of service. He was willing to answer my questions about the vehicle of interest and agreed to seek a discounted price from the manager. After progressing with a deal, Tony (not in for our visit) handed us off to Greg Morris, the Finance Manager and he assisted with additional request. Upon the day of purchase, Brendan Sipple assisted us and he was very professional, yet friendly. We closed the deal with our choice of Financial Institution and the dealership repected our decision without any pressure. We received excellant customer service, pleasant conversation, cookies & coffee; and drove away within two hours. In addition, Tony contacted us the following week to inquire about our selected vehicle performance and to verify if we needed additional assistance.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Just not what you would expect

By jaja11j1 on 2/27/2019 at 1:39 PM. Helped by Amy.

Leased a new 911 in November and still don't have my plates. First time I called they said they would check on it and sent me another temporary tag. Called again yesterday and was informed they have had the plates since December and they tried to call me but the number didn't work (they had a number that was used a long time ago when my son took my previous 911 in for service). Woman on the phone made it seem like it was my fault and when I questioned why they had my number to call me about the 2nd temporary tag, or why they even issued a 2nd temporary tag when they had my plates, she didn't seem to care. Have heard from 4 other friends who purchased new cars from this dealership and they are not going back. Crossing my fingers the service department is better then it was when I had my last 911 in for repairs.

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

No tags

By wanger on 12/10/2018 at 11:27 PM. Helped by Robert.

Bought an amazing car! The dealership has yet to send me my tags. I bought and paid for the car in Sept. 2018 and it's now Dec. 2018. They sent me a dealer tag to use after the original tag expired. I keep getting excuses as to why I have no tag and was finally ask to send them my copies of the paperwork. What is going on there?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Terrible repair experience for a ~ 4000 miles 2017 Boxster!

By Tho Nguyen on 9/20/2018 at 7:55 PM. Helped by Sam Starkey.

This is an email I sent to the GM of Porsche Austin. After the email, the director for services called us and apologized but could not do anything except saying they will work hard to get our car back. Well, after another day, they returned our car and guess what - they did not refill our gas even though we told the gentleman who picked up the car that we expected the gas to be refilled!!! Talking about insulting to the injury! We have not had this type of experience with any other Porsche dealership elsewhere. Not sure what happened here. Disappointing! Dear Mr. Chang - I wanted to relay our frustration and poor experience with Porsche quality generally and your dealership in particular. On Friday - September 14th, while driving to a business appointment, we received an indicator of PSM problem on our ~ 4000 miles 2017 Porsche Boxster. We called your dealership and since we were nearby, were told to take the car in for an inspection. After waiting for about two hours, we were told your service department would need to have the car for a more detailed look. We informed your staff that we were planning to take the car for a weekend trip to OKC and explored if there is a loaner. Well, there was none and your staff basically told us we would need to find other way to get to OKC for the weekend. We said OK and asked for a loaner to be ready for us on Monday AM as we would then take our car back to your service department to be looked at. Well, I left for your dealership early on Monday as I had a business meeting later in the AM. About 3 miles from the dealership (our home is about 25 miles from Porsche Austin), I received a text from your service adviser informing me that there is no car available for the AM and there may be some coming back later. I then texted back and advised your adviser that I would then go home and expect to have a loaner later in the day. Nothing happened for the rest of Monday. This morning, I asked your adviser for a status and I now am informed that there is no loaner available until October! I finally agreed to have my car picked up by your staff today @ noon and asked for it to be returned to me by Thursday AM at the latest. Since I have business appointment today, I reluctantly agreed to return to my home at noon so that the car can be picked up. Mr. Chang - I can't tell you how disappointed I am with a) the quality of a Porsche car (we had a Cayman S before we got this one from your dealership) and b) the level of support (lack thereof) your dealership has on this matter. Your adviser, Sam Starkey, I am sure, tried hard to work this out but it is obvious he could not resolve this issue in a timely manner. This has caused me a huge level of frustration, inconvenience and time (including last minute getting another car for the past weekend trip to OKC). I don't know if this is an isolated event to us or a typical experience at the dealership. Certainly, we expect much more of being an owner of another Porsche.... Sincerely,

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Worst Experience Ever

By jamner on 11/21/2017 at 7:54 PM.

Went in because we had decided to purchase a Porsche Cayenne. Had the unfortunate experience of having Tony Montaleone be the salesman that didn't help us. To make a long story short, Tony obviously didn't take us seriously that we wanted to purchase a car and treated us as such. After I got tired of bugging him and him telling me that he would call me back (which he never did), we went to another dealership where they actually believed that we had money to spend and were happy to treat us as such. We are now the proud new owners of a fully loaded Porsche Cayenne Turbo and our money is at another dealership and everyone is happy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase and service experience

By Tho Nguyen on 11/14/2017 at 3:12 PM. Helped by Shaun Jones.

We moved to Austin last year and have had our Porsche serviced @ Porsche Central Austin. The service staff has always been superb. Timely, friendly and professionally. When our lease is scheduled to be due next Feb, we decided to look around for other potential cars. We looked at the Alfa Romeo 4 C and also were interested in a Maserati as well. At the end, given the positive experience we have had, we came back to Porsche Austin. Was greeted very warmly by Shaun Jones and decided to get a convertible this time. Shaun and the sales manager, Taylor Amos did a FANTASTIC job to get us a great deal and we walked out with another Porsche.... We can't say enough about how great this dealership and their people are

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

They will lie to you, so be ready.

By Dianne Bartlett on 10/12/2017 at 1:26 AM.

They will lie to you about price, so be ready. Go to S. A. or elsewhere if you want to be treated fairly when you buy your car. This is not where you want to buy your vehicle.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service with a smile

By Nyles99 on 8/1/2017 at 3:09 PM.

Chase went beyond his job to make sure he corrected my problem. My Porsche took longer than expected and Chase kept Me in the loop daily on what was being done. The Manager Evan called to check on my satisfaction. Thanks for all the work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By 822326lucy on 5/19/2017 at 10:36 PM.

This place is like my second home. When I have nothing to do I like going up to Porsche Austin just to hang out. I love their cars and I love the people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Mark Hakim made our purchase simple all the way from Cali.

By JReyGypsy on 5/19/2017 at 4:30 PM. Helped by Mark Hakim.

Mark Hakim went above and beyond for us and is a great Salesman and a pleasure to work with. We are Texas residents and visiting California and decided to buy a Porsche Cayenne, Mark took videos and pictures of different Cayennes and sent them to us until we found the one we loved. All paperwork was overnighted to us and then we overnighted back, simple process. We bought the car on a Monday and car was shipped Tuesday and to us by Thursday afternoon in California. We will definitely buy our next Vehicle from Mark at Austin Porsche. We buy new cars yearly and this was by far the easiest smoothed transaction, specially for not being in Texas. Go buy a Porsche and ask for Mark you won't be disappointed!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Geoff Boyd's review

By Gboyd on 5/18/2017 at 8:29 PM.

Mark Hakim was fantastic! Was great to work with! My wife really enjoyed him and that was a big plus on getting her to sign off on me getting the car. Katy was also great to work with. Made the finance part of it very enjoyable. She's also hilarious and had me in stitches the whole time. Brendan did a great job showing me how everything in the car worked, very helpful. Great work by the whole team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

A recognizable difference!!

By Carla23 on 5/16/2017 at 5:11 AM.

I made my first visit to Porsche Central Austin over a year ago, and left with such trepidation due to my overall impression of the dealership. Fast forward to May 2017 with the dealer under new ownership my worries were put to rest. The professionalism of Thomas McCall (TR) and his team gave me the confidence to purchase a 2017 Panamera. I look forward to continuing to do business with Porsche of Central Austin and their great team!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unacceptable

By CaymanSowner on 5/8/2017 at 11:46 PM.

I bought a used 2006 Cayman S from Porsche Central Austin almost a year ago. I had a great purchasing experience, and I knew when I bought the car that it would need some work. The car and its issues are not the reason for the single star rating. I love my car and, as I said, anticipated having issues since it was 10 years old when I bought it. The dealership's service is the reason for the bad review. I had several bad experience and wasted thousands of dollars. Almost every time I wanted them to work on my car, I had to contact them multiple times before they'd respond. Once I scheduled an appointment with them over the phone. I showed up at the right time, but they told me that they couldn't help me because the appointment had been scheduled at an earlier time. I know this was only the result of a miscommunication, but I am sure that it was not on my end because the time that they told me the appointment was supposed to be was in the middle of my work day. Most recently, I took my car in because "check oil" kept popping up on the display and I kept hearing an unpleasant sound when I would start my car. I spent over $5,000.00 during this visit. They supposedly performed major maintenance and replaced my brakes. The "check oil" is still popping up on the display, and the sound when I start my car is even worse than before. I left a voicemail with my name, number, and a message requesting that they call me back. After about a week, they had still not returned my call, so I called a new Porsche specialist in Temple. He told me that he only charges $100 an hour, and he couldn't believe that they charged me that much money and didn't fix the problem. He said the issue should have been resolved during the major maintenance. There were several other issues, but I'm not going to spend more time writing them here. If you live north of Austin, go to Temple for Porsche services. If you live further south, go anywhere but Porsche Central Austin.

I would not recommend this dealer.