Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.6  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Ajmal on 12/5/2018 at 9:36 PM. Helped by Tracy Herbert.

Great service , very accommodating and courteous staff members . They go out of the way to help . Outstanding service overall , I had great experience . Would highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, friendly, professional service

By thb on 11/7/2018 at 9:21 PM. Helped by Tracy.

Great service that was well-explained and accomplished on a timely basis. There is a pleasant waiting area if you don't drop the car off. The car was washed and looked great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent - could not be better

By Mac on 8/30/2018 at 2:14 AM. Helped by Tracy.

Immediate response on arrival - loaner car, a new Macon, ready and waiting with full tank - service done promptly - additional tire rotation done to prolong tire life - no wait on picking up car the same day. Tracy is super courteous.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy and efficient and courteous!

By Janet doll on 8/20/2018 at 7:51 PM. Helped by Service manager.

I was treated like a friend and appreciated as a customer. My customer service mgr was professional and took all the time necessary to respond to all my questions and explain everything which had been done to my carand when I needed to return for service. I had a recall notice taken care of as well as scheduled service.. My car was washed and ready on time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I was very happy with my entire service experience.

By Anthony Peel on 7/30/2018 at 10:05 PM. Helped by Rodney Mcfarland.

Rodney was top notch professional and took good care of me and my Macan. I was very happy with my appointment and my entire service experience..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair work on leather

By Diannaca on 7/14/2018 at 12:11 AM. Helped by I do not remember the names.

Did a great job on replacing a panel of leather on the drivers seat. Matched the leather to where you would not notice that it was not the original leather. Very pleased with the service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The service,as always was outstanding.

By Frank y on 5/21/2018 at 3:26 PM. Helped by Robben Tindle, Rodney McFarland.

Working with Robben and Rodney is a pleasure. Robben goes above and beyond to insure satisfaction. The only negative with the experience was that when my car was returned to me the "service Required" light was on. Robben explained that since I did not have the recommended four year service, my car has only 10,000 miles on it, Porsche will not allow the light to be reset. My dissatisfaction is not with the dealer but with the Porsche policy.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Cayman Service

By Sandman on 5/21/2018 at 12:32 PM. Helped by Robben Tindle, Rodney McFarland.

The service for my 2006 Cayman S has always been professional and the the staff is always attentive, helpful and accommodative. I highly recommend Porsche Birmingham.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery replacement

By Tracksdown on 5/15/2018 at 3:13 PM. Helped by Rob Ben Tindle.

I want to preface that Robben Tindle and the dealer service staff could not of been more helpful in trying to negotiate with Porsche to replace a battery under warranty. Although unsuccessful, they did not charge me for the installation and re-initialization of the onboard computer on the battery that I elected to furnish in Lieu of Porsche. I Fault Porsche [not the dealer but Porsche USA ] for nitpicking a battery replacement that should’ve probably been under warranty as the car was both under miles and time. However they have some sort of rule that you must drive a certain average miles per month in order for battery to be warranted. I think this is utterly ridiculous but it is what it is. Again Porsche Birmingham themselves are very easy to deal with and I commend them for honestly trying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Dblr on 4/23/2018 at 2:27 PM. Helped by Robben Tindle.

Just excellent service. Service person, Robben Tindle is very accommodating and informative. I have been speaking with this person for over 3 months about Porsche cars and he has been incredible helpful!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Experience

By Robert-BHM on 4/10/2018 at 8:24 PM. Helped by Robben Tindle.

Robben researched my Cayman GTS service history and found to my surprise that the previous owner in Nashville had purchased a Porsche 4-year maintenance agreement that will save me thousands of dollars over the next several years on scheduled service. Everyone at Porsche Birmingham has been very friendly and I would highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service

By JDUBS on 4/2/2018 at 11:51 AM. Helped by Tracy, Robin.

The guys at Porsche Birmingham always do a fantastic job with my Cayenne Turbo S. Prompt service, spotless upon pickup, and always have a nice loaner porsche to drive during servicing. Great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trusted sales and service staffs

By Mike - Bham on 3/19/2018 at 5:02 PM. Helped by Lee Goodson, Tracy Hebert.

I've been doing business with Porsche Birmingham for over four years. On the sales side, their staff is very knowledgeable and is always willing to go the extra mile to answer questions. I've purchased three Porsche vehicles from them over the years, and the staff has always been a pleasure to deal with - especially Mr. Lee Goodson. We can always count on Lee to help us with our purchase, and to deal with us fairly and in a straightforward manner. The service staff is also exceptional, and will always work around our schedules to accommodate us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional Service

By CaymanMan72 on 3/16/2018 at 5:36 PM. Helped by Tracy in service department.

Tracy in the service department provides exceptional customer service. He is true asset to Porsche Birmingham. I had my 80,000 mile service performed, along with some cosmetic things and a detailed clean. My car looked like it came off the showroom floor. The only thing slightly negative was that it was a day later than expected, but they came off the quoted price $100 for the inconvenience. I appreciate Tracy keeping me posted on the status throughout the time being serviced. I also appreciate the attention to detail. Overall....a fantastic experience. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Experience

By turbocayenne on 3/10/2018 at 9:46 PM. Helped by Tracy Hebert.

Birmingham Porsche always delivers an excellent service experience. Tracy Hebert is always pleasant and very helpful. Very customer service oriented dealership. They do great work and very easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend Porsche of Birmingham Service Department.

By Metal20 on 2/17/2018 at 1:01 PM. Helped by Robben Tindle.

With all the things in life that go on, owning a Porsche is a gift. Taking care of the gift, Porsche of Birmingham, does an excellent job helping you achieve this. Professional Service Advisors, easy service department eager to help you. Very simple, and not over the top.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hands down, THE BEST!

By K on 2/1/2018 at 4:40 PM. Helped by Tracy, Robben.

I've always dreaded having a vehicle serviced, until now. Buying from Porsche Birmingham was the best thing I have ever done, and Tracy and his team make every interaction positive and comfortable. They keep you informed on what's going on with your vehicle every step of the way. Refreshments are available, and I love taking advantage of the cappuccino machine while I wait. Truly a great experience that makes me love my Porsche even more!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The dealership was prompt, friendly, worked with my schedule

By Kaspar1 on 10/22/2017 at 2:20 AM. Helped by Robben,.

They provided a great loaner for my service appointment. They seemed to take into account my situation with the Cayenne Diesel recall/buyback issue. Robben did some research but the issue still seems unresolved. I love the car and would love to keep it longer but we shall see.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional. Responsive. Knowledgeable.

By Dreyno548 on 10/8/2017 at 4:11 PM. Helped by Robbin and Tracey.

We have purchased three different vehicles from Tom Williams Porsche and have always appreciated their great staff and service. Highly recommend them and always feel confident they will provide good service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Awesome service as usual

By Jeffmcannally on 8/4/2017 at 4:39 PM. Helped by Tracey.

When you buy a Porsche you expect top of the line service and Tracey in the service department seesthat they never fall short. I would say when you buy a luxury car you are amazed but when you see what comes after the purchase (service wise) you are way more impressed. Tracey is the real hidden gem in Tom Williams Porsche and the best part is you don't have to pay extra for him when you purchase the car he just comes with it kinda like a bonus! Perfect service from a perfect car company!

I would recommend this dealer.