Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I enjoyed my sales experience thanks to Craig Madsen. ...

By Ron Seamons on 8/15/2012 at 10:36 PM. Helped by Craig Madsen.

I enjoyed my sales experience thanks to Craig Madsen. Other employees with whom I interacted were professional and appreciated. The efforts to allow me to experience what the cars were like, especially through several test drives proved to be the motivation needed to buy from Ken Garff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most Professional Car dealership I have ever dealt...

By bunkybernard on 5/21/2012 at 9:26 PM. Helped by Craig Madsen.

The most Professional Car dealership I have ever dealt with. I have purchased many high end cars over the years. Craig Madsen and the entire team there were simply the best. I couldn't ask for better service and follow through on my new Porsche.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first experience with the Ken Garff organization boded...

By drewinutah on 10/4/2011 at 4:58 PM. Helped by MJ Sherwood, Brandon Rigby, Jamie Jensen, Scott Callister, Tom Buckley.

My first experience with the Ken Garff organization boded poorly in the end for me, but that was seven years ago, and (thankfully),Graff had the good sense to hire an entire new staff at their Orem, Utah facility. After owning a dozen Porsches, I thought about changing brands to a "more exotic" badge--one from Italy or Great Britain, actually. My bias changed, however, when I met the new Porsche manager, Scott Callister, and his two rock star sales guys, MJ Sherwood (the freshman) and Jamie Jensen (the veteran). I was treated so completely differently than the last time I was in the Garff parking lot. In fact, here it is, October, and I have since purchased three cars from these guys within the past five months INCLUDING two Porsches (and an Audi for my daughter). I must confess, however, that the idea of "selling up" is mastered by the Orem manager, Tom Buckley. Were it not for the invitation I received from Tom and Scott to join them on the race track at Miller Motor Sports Park back in June, to test-drive some of Porsches new line-up (all of them, actually), I would not have bought a third car this year. In fact, I bought the lead pace car they used that day--directly because of my experience at the track and with that car. And when it comes to "Service" I have to confess, if I had the chance to hire Brandon Rigby away from Garff to work in any of my clients' Services organizations, I'd do it in a heartbeat. The guy knows how to accommodate his customers (as well as sell them!): When my 2003 996 turbo needed its scheduled maintenance, Brandon "loaned" me a new Panamera. My experience with that car was amazing, so guess what will replace my 2005 Cayenne Turbo next year? Thanks, Brandon, for compelling me to spend more money--no--"invest" more of my time in yet another wonderful Porsche vehicle. I can say, having been involved with more than $500 million in mergers, and $50 billion in large-scale enterprise services organizations, were it not directly because of #1) The treatment I received from Scott, MJ and Jamie--also one of the kindest people I have known); #2) The service and extra care I receive from Brandon; 3) the great respect and accommodating attitude and care offered by Tom, I would have NEVER bought or even stayed in the parking lot of the Garff facility in Orem. As it is, however, I find it a venue even my daughters actually like to go in and visit when we're on dates together. Seriously.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I was very pleased with the help I received from Jennifer...

By InternetMarketer on 5/25/2011 at 8:43 PM. Helped by Jennifer Cline.

I was very pleased with the help I received from Jennifer Cline. I'm in the process of researching buying my first Porsche. Jennifer took a lot of time to help me, answer questions, and focus on my wants and needs. She was patient in answering my questions, enabling me to drive a few different cars and gave me very good advice. While I was initially against the PDK (auto manual option) after listening to her thoughts on this, she suggested I drive a car with PDK. My wife loved it, and I did also. I'm really glad she took the time to educate us on this feature. She was professional, knowledgeable, friendly and very helpful. In addition, at no time was she "pushy" in her approach. Her focus was on helping me decide what would be best for me, the consumer. I would most certainly recommend working with her, as well as this dealership. We also found the sales manager to be very knowledgeable and helpful. To date, my experience at Ken Garff Porsche has been very positive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have purchased 4 vehicles from Ken Garff...

By kmittelman on 12/8/2010 at 7:23 AM. Helped by Tom and Scott in Sales, Brandon and Brad in Service.

I have purchased 4 vehicles from Ken Garff Porsche/Audi/VW, with number 5 coming in a few days. Each time the price has been reasonable, sometimes even outstanding. I am currently purchasing my 5th vehicle from them and in dealing with Tom and Scott I have found them willing to work hard for my business. Tom has been willing to go out of his way to make sure I am happy, while Scott has been attentive to the needs that have not been met during past sales. They have both worked to right any perceived problems I have experienced on my last purchase. I will also say that the main reason I keep coming back to Ken Garff Porsche/Audi/VW is because of Brandon Rigby and Brad in Porsche Service. In all the years I have been coming to this Porsche dealer the service department has always gone out of their way to make sure I am happy and satisfied with their work. A big thanks goes to Brandon and Brad.

I would recommend this dealer.