Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.4  
Overall Experience
3.4  
Price
3.4  
Quality of Work
3.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Porsche collectors BEWARE. THIS DEALERSHIP TO BE AVOIDED

By BillyMartin on 8/7/2017 at 4:48 PM. Helped by Chris Carter Moore, Mike Marsh, Aaron (service).

Recently bought 2004 911 Turbo x50 Cab to add to my collection. Based on all assurances that all systems fully functional and operational - and service records from recent 30,000 mile service and 125 point Autonation warranty inspection - I bought the car sight unseen and had shipped to NC. AND paid their list price. The car arrived with inoperative rear spoiler - and dash warning light had been turned off. After many emails, phone calls etc to Arron in service, Chris Moore (salesman) and Mike Marsh, General Manager I was told to go away. The service technician said"I don't know what is included in the 125 Autonation inspection". They would not tell me about their service history on the spoiler although I was told the same technician had serviced this car since new - for 13 years! I had diagnostic test done by dealer locally and was told that Porsche Plano could not have been unaware of the defective spoiler- and got $4000 estimate to repair. No question in my mind Plano shipped the car with defect knowingly and management WILL NOT SUPPORT SALE DEPT REPRESENTATIONS AFTER THE SALE. I have owned 16 Porsche cars bought from dealers all over the US and this is my first problem and first review. Porsche Club Of America members and serious enthusiasts - stay away from this dealer or be burned.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible place

By sbibawi on 5/23/2017 at 5:33 PM. Helped by Mike Marsh, Jeromy Boulet, John Gladwill, everybody.

All of them are great, from Mike Marsh to everyone else. Long time car buyer there. Service top notch, parts top notch, everything. Keep it up

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy car

By Kuba1975 on 1/26/2017 at 1:34 PM. Helped by Colin kurth.

In soo happy with this buy, car have all what im looking for.Colin is very helpfull guy with good care customer,all dealershop is friendly people.Paperwork is fast.recomended to everybody

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disaster - They take your $$$ and go radio silent

By Joseph Edery on 12/28/2016 at 11:24 PM. Helped by Jason & Nicole.

Purchased a 2016 Porsche Targa had it delivered after weeks of stories and now its been over 45+ days and they will not provide plates nor any info regarding my title and all that I get is the run around. At this point seems as if I am left with NO choice nut to contact the FBI & the Attorney Generals office to investigate this matter. BEWARE Jason was the representative and Nicole is unresponsive - NO HELP - BUYER BEWARE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING

By Art on 9/15/2016 at 9:10 PM. Helped by Jason Dearmond with use car sales.

I worked with a salesman name Jason and he was outstanding. He know how to operate every button in the car. I highly recommend this nice young man.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By leeld3105 on 3/27/2015 at 7:08 PM.

Buying a car is generally an exhausting and taxing on the nerves. Not so with my experience with Porsche of Plano. I've purchased cars from other dealerships e.g. Honda, Toyota, Acura, Lexus and BMW; but the entire buying and ordering experience with this dealership exceeded all of them. I special ordered a Cayman GTS and Mark Laurenzi helped me through the maze. No muss or fuss. Highly recommended and Kudos to Mark Laurenzi and Suzanne Andries!! L.Lee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST DEALERSHIP I'VE EVER DEALTH WITH, PERIOD!!

By B.Lucien on 12/15/2014 at 10:13 PM. Helped by Devin, Beth, Katie, John and more.

This is the fourth Porsche I buy from those guys and the third time I have dealt with Mark. This man knows every detail about every model. I am definitely a car guy and consider myself rather knowledgeable, yet Mark still helped me pick the best option for me, adding this or deleting that. I am now the happy owner of a '15 GT3 and this is not the last car I buy from Porsche Plano. For those who live in Dallas, go the extra distance, drive to Plano and buy from them instead of the T-Rex Dallas-based dealer. You'll save money and enjoy a truly great experience, from the purchase to the amazing service. I know everyone there and consider them as friends as they all treat me better than one. Bernard Lucien

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark and the Porshe Plano team were great!

By Kbowdon on 11/16/2014 at 3:01 PM.

We wanted a new Macan in the sapphire blue color (the color that was in all of porsche advertisements before it was available to customers). Mark Laurenzi kept a watch for when the color was available and notified us the day it became available. We ordered it then he updated us every step of the way as it came out of the factory, where it was located on the ship, when it got to port, and called us as soon as it arrived. Suzanne made even the paper work for the purchase nearly enjoyable. She is great! This is not my first purchase from Mark at Porsche Plano nor will it likely be my last.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Store I've dealt with in a long time

By Chris Aubert on 10/30/2014 at 3:00 PM. Helped by Jason Putnam, Jon Griggs.

Cars are a passion for me. Regrettably, I buy and sell them too often, usually losing a bunch of money in the process. But, I do that voluntarily, so, for the most part, I have only myself to blame. I got a bug for a Porsche earlier this year, and, long story short, bought a 2014 Cayenne from Porsche Plano. For reasons that aren't important here, the Cayenne didn't last long, and I then bought a 2015 911. All along the way, dealing with Porsche Plano has been a joy. The management is honorable, the sales team is superbly knowledgable, and the overall experience has been a true joy. While I'm not real fond of the Porsche brand (a story for another time), I could not be happier with Porsche Plano, and could not recommend them any more highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Darren1 on 6/9/2014 at 6:10 PM. Helped by J.D..

My wife and I were very pleased with the experience we had while looking for a new car at Porsche Plano. Our test driving with J.D. was very enjoyable and he knew a lot about the Panameras we were looking to buy. When it finally came time to negotiate, J.D. and the sales manager were very professional and courteous and made the least enjoyable part of buying a car a pleasurable experience. We would recommend J.D. and Porsche of Plano to anyone considering a Porsche.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service, Remote Buyer, No Surprises

By NickB64 on 5/17/2014 at 2:23 PM. Helped by Daivd Loder.

Being an out of state buyer, purchasing a car sight un-seen is a scary proposition. Working with Plano Porsche and David Loder, the process could not have gone smoother. David gave an honest assessment of the car to insure no surprises upon my arrival. David and the dealership were very competitive in their pricing and paid special attention to customer service. I would highly recommend this extraordinary honest car dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By dkainsworth on 4/20/2014 at 6:30 PM.

My wife and I had been driving our vehicles for 6 and 7 years, respectively, and the annual service spend for each car was tantamount to an annual car payment. So we decided to shop for 2 new cars. After much brand consideration, we settled on Porsche. So, I asked a friend of mine, who has owned several Porsches over the years, if he had a sales professional he would recommend. Without hesitation he said, Mark Laurenzi at Porsche Plano. My friend told me Mark definitely would take care of me, and would remove all the angst one normally experiences when buying a new car. Boy, was my friend correct. Within 3 minutes of my friend providing my contact information to Mark, he called me. I told him what I was looking for, and he said he would send me relevant car descriptions that day for what he had in inventory. Upon receipt of these descriptions, I called Mark back to schedule a time for us to come for test drives. Mark was prepared, enthusiastic, professional, understanding and, above all else, friendly. Furthermore, he is incredibly knowledgable, and demonstrates that he truly want to find the right car for each person, which he did for us. In addition, Mark was honest about pricing and how he could work with us - very fairly I might add. Since purchasing two new cars, we have brought both cars back to the dealership for some after-market services. Both times Mark and our service professional, Tim Shaffer, have been incredibly professional and helpful. We have never had such an incredible car buying (and service!) experience. We most definitely would buy our next cars at Porsche Plano, and highly recommend Mark (and Tim) to anyone looking to purchase a Porsche.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience. Friendly and knowledgeable...

By cbruciaga on 2/12/2014 at 2:32 AM.

Great overall experience. Friendly and knowledgeable sales person. Great test driving. The car is excellent, great showroom and customer area, neat, clean and organized. Service department looks very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I stopped by on a Saturday in January 2014 to test drive...

By tkim888 on 1/29/2014 at 9:18 PM. Helped by Neil Conklin.

I stopped by on a Saturday in January 2014 to test drive a pre-owned vehicle that they had on inventory. Neil Conklin from sales helped me with the test drive, negotiations, and after sales work. Neil is a fantastic sales professional who is knowledgeable about cars. He was never pushy about selling the vehicle. Neil was very patient with helping me test drive the vehicle and provided me all the necessary time and information to become comfortable with the purchase. In fact, he addressed and fixed any issues that arose with the vehicle, no questions asked (post sale, there were some necessary non-mechanical repairs). This dealership prides themselves on delivering high levels of customer service and Neil was a great representative of the dealership's culture. When I am in the market for a Porsche, I would definitely return to this dealership and work with Neil on the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I drove all the way to central Louisiana to Plano to take...

By acfloyd on 1/6/2014 at 6:25 PM. Helped by Neil Conklin.

I drove all the way to central Louisiana to Plano to take a look at an SLK 55 AMG listed on Porsche of Plano website. When I arrived I was promptly greated by salesman Neil Conklin. After a walk around of the vehicle, he arranged a test drive and explained the features of the SLK. I could tell he was very passionate about cars and knew his stuff. I didn't buy the car that day as I wanted to do more research and sure enough Porshe of Plano had the best deal i could find on an SLK 55 AMG. Needless to say I Santa delivered a hot sports car to my garage this Christmas...Thanks Neil.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience at this dealership with Neil Conklin was...

By RobinShuch on 11/23/2013 at 12:28 AM. Helped by Neil Conklin.

Our experience at this dealership with Neil Conklin was PERFECT. It was FUN to buy a new car. Neil was informative, available and helpful without being pushy or overbearing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best in the business. jeromy is the sales person to...

By sbibawi on 11/19/2013 at 6:48 PM. Helped by Kevin Holmes.

The best in the business. jeromy is the sales person to seek as he is very responsive and prompt. John Gladwell is a master at keeping Porsches in better than factory shape. Kevin is a fantastic service advisor that is always there for me.Larry in service is the cream of the crop and runs a great department. Mike Marsh has done a great job with this dealership. It's a great atmosphere there and everyone is down to earth, no pretense.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Neil was very helpful and attentive. He took the time to...

By Luzacano on 10/31/2013 at 6:20 PM. Helped by Neil Conklin.

Neil was very helpful and attentive. He took the time to get the right price for my trade. In my opinion, I he is a very good asset for the dealership. I would not hesitate to call him for my next Porsche which I hope it will be soon! I would recommend him to all my friends who are in the market for a 911.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Colin was wonderful to work with. He was very patient and...

By gordananda on 10/12/2013 at 5:50 PM.

Colin was wonderful to work with. He was very patient and concerned that I got into the proper car for a good price. Excellent customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark was very professional, friendly, and courteous. He...

By teresa57 on 10/9/2013 at 5:40 PM.

Mark was very professional, friendly, and courteous. He listened to our questions, and helped us find the car that met our criteria. He was very thorough in his explanations and followup.

I would recommend this dealer.