Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Corvette purchase

By Daniel McKay on 2/25/2018 at 5:39 AM.

Everyone was very helpful and the customer service was great.It was a fairly pleasant experience, and I would recommend this dealership to friends looking to purchase a sports vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service & easy to do business with.

By E. Montes on 2/19/2018 at 7:35 PM.

John and Gary were excellent. Had everything ready once I arrived from the Bay Area. Had my 2018 Panamera detailed and ready to go. It only took 1h15m from arrival to departure. Friendly people. I recommend them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dearship

By Heinrich on 2/15/2018 at 7:30 PM. Helped by Jeremiah Low.

Porsche of Monterey excells in all aspects of a dealership. My experience spans over 60 years in the US and Europe with Ferrari, BMW, Mini, Porsche and many marques. POM heads the list of he best if the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John Bassett and Porsche Monterey are GREAT!!

By CMK on 2/6/2018 at 7:00 PM.

Great communication and john understands what it takes to get the deal done. John follows up and follows through. Great Experience with John and Porsche Monterey.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By Porsche 2016 on 1/31/2018 at 5:01 PM.

Service for 2016 Cayenne GTS. Excellent service, made the process as easy as possible. Would return, had not felt that way in the past. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Awesome, extremely prompt and accurate customer service!

By jcrawford24 on 1/30/2018 at 8:22 PM.

I recently purchased a pre-owned vehicle from this dealership. Being an out-of-state buyer (from Michigan), I had some reservations and concerns about basically buying a vehicle located in California sight unseen. Kelli Valenti at Porsche Monterey, however, alleviated my concerns and served as my eyes and ears in purchasing the car. She provided me with numerous pictures and videos, carefully detailing the car and its conditions. Kelli's responses to my requests for information were ultra-prompt and attentive as well. Upon delivery of the car to me, the car checked out exactly as she described. Overall, it was a superb out-of-state, long distance transaction!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Customer Delight vs Customer Satisfaction"

By Boomer29 on 1/24/2018 at 6:09 PM.

There is a big difference between customer satisfaction and customer delight and the staff at Porsche of Monterey get it. Our most recent experience was with sales department and leadership who went WAY out of their way to find my wife and I the perfect ride. The team was all about our needs the moment we walked through the door - can't thank them enough!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Porsche of Monterey. Sales/Service- always excellent!

By Alex on 1/18/2018 at 5:00 PM. Helped by Bill from service..

From sales to service Porsche of Monterey always does an excellent job. They are very helpful and go out of their ways for their clients. Plus Porches are the best cars on the road!! Varoom!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All Good

By porsche montery on 1/11/2018 at 5:12 PM. Helped by William Roberts.

I'm giving the crew/staff of Porsche Monterey five star rating because everything was completed in a timely and efficient manner. They paid attention to every detail of my concerns. They are polite and accommodating . A pleasure to work with! Bill is spot on, kudos to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On time, done right

By spyglasswoods on 1/2/2018 at 9:00 PM. Helped by Bill Richardson.

Appreciate that when the appointment is for 8am they are ready for me at 8am. Follow up phone calls are timely and the car ready when promised. High end dealership, and commensurate service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very responsive, very fair dealing, keep their word!

By FinanceGuy on 12/29/2017 at 6:42 PM.

Even if you have a local dealer and especially if your local dealer has a mediocre reputation, you should call Kelly Valenti just in case and before you buy. In general, buying a car is still one of the most uncomfortable experiences you will ever have. It is an opaque market with hidden fees, inexplicable costs and expenses like dealer prep fees all wrapped in a world of fake news and click advertising. Who knows if true price is really true? And to make it more complicated, you can buy a car site unseen online from a thousand miles away the way I did. I was lucky enough to work with Kelly Valenti who was not only very flexible and fair on the pricing, but also did a fantastic job of getting things done when she said they would be done. She navigated multi-state paperwork issues, earning 6 stars for getting me the title from a 3rd state in 48 hours when others feared it could take weeks! I know good sales & service and she will be a fantastic assistant buyer for your.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Cimoli911 on 12/22/2017 at 6:35 PM. Helped by Nick (Parts) Excellent Customer Service!.

The knowledge, Personal customer service and honesty that I get every time I bring my 911 in is over the top! Great Job! I cannot stress it enough, customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yearly service

By DWR on 12/20/2017 at 12:10 AM.

Customer service is consistent and awesome. We have purchased a few cars from Porsche and it has always been stress free. The staff is awesome and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Visit

By Jbarath on 12/21/2017 at 6:52 PM.

Service is always first rate. Clearly a pleasure to visit a professionally run organization. I highly recommend this dealership to anyone who values their investment. Jim Barath, Ph.D.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience in our lifetime of buying cars!

By welovecars on 12/19/2017 at 5:38 PM. Helped by Tripp.

My hubby and I are very tame folks, love cars, grew up in "car nut" families, where we actually knew and appreciated a lot about so many different cars. My hubby would take our son to dealerships for "fun" on weekends, as they both loved checking out all the cars. Their favorite every time was Porshe. The best staff and people. Just genuine, cool, and enthusiastic without any of the dreaded cheesiness and slime one can sadly experience at car dealerships. We were now on the road to searching for a used car for our son who is now driving. Both of us had never dealt with purchasing a used car before, so this was unfamiliar territory. We had been searching all over the internet, using CarFax, etc. and came across a fabulous older BMW. We decided to take the drive down to Monterey to check out the car at the Porshe Dealership. There we were greeted by Kelly and Tripp. They both were so friendly, knowledgeable, and kind. They were non-pushy, excellent with answering all questions, and you could tell, very into (passionate!) about what they do! It was the best experience. A dream. My hubby was delighted (which is a tall order), and everyone we met on staff was just the same. Incredible. Maybe it's Porshe's training? Standards? Whatever it is, Porshe is one of a kind. Thank you Porshe and Porshe of Monterey! You guys are the Gold Standard and then some! A+++!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond!!!!!

By RP59 on 12/13/2017 at 1:39 PM.

I don't even know where to begin. We live in Chicago, and my wife started looking for a car. After visiting several Porsche dealers in our area, she didn't find anything she liked. Aaron was the Manager in Orland Park years ago, and we had purchased our first Porsche from him. His service THEN, was awesome. So my wife contacted Aaron, told him what she was looking for, and he found it! It was still on the water and about to be delivered to the port. So, we bought it!!! Weeks later, it was delivered to us by Luther, the driver who took awesome care of my wife's new baby. I wish I could send you the video of it being unloaded! It was SO exciting. I can't thank Aaron enough for going above and beyond to make sure everything went smoothly. It can't be easy putting together a sale between Monterey and Chicago, but it felt easy. I will recommend anyone who is looking for a Porsche to Porsche Monterey! The car came fully detailed and it was beautiful! She LOVES her new baby and I have to thank Aaron for making it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Purchase from John Bassett

By CA Porsche on 12/5/2017 at 7:43 PM.

This is my second Porsche from John and both purchase experiences have been exceptional. The first was a custom order and this was from the current inventory. I highly reccomend John and Porsche Monterey.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service Process at Porsche

By mb222 on 12/1/2017 at 10:47 PM.

My Porsche Macan had a message on the dash that said there was an engine problem but that driving was permitted. I took it in. The dealer arranged very quickly obtain needed minor repair parts and set a time for repair. When I took the car in he also stated that a recall of a seat would be completed at the same time. They completed the repairs and the car was done and washed on schedule. The personnel were all especially professional and friendly... and there was no cost.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GT3 4.0

By MattF on 11/26/2017 at 3:42 AM.

Many thanks to John (and Aaron) for securing this hard to find vehicle. He tracked one down for us within an hour of visiting the dealership and was able to customize to our liking. John provided regular updates on the car's progress through the factory. Our new GT3 was delivered ahead of schedule and we were on the road within hours of its arrival! When it comes to the product, John is super knowledgeable and an automotive enthusiast. We live near one of the "big" Porsche dealers, but happily make our way to Porsche of Monterey where it is always pleasant to stop by and strike up a conversation regarding our favorite cars!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Experience with New 911 S Lease

By RichM on 11/25/2017 at 6:40 PM.

It was great to work with both John Bassett and Aaron Zielinski in leasing my new 911 S. Both were very flexible in valuing my trade-in and offering an attractive price on the new car. They made the process comfortable and easy. I would surely work with them again. Gary Miller also did a nice job on the financing and related paperwork.

I would recommend this dealer.