Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

1st Oil Service

By Horaclesgr on 3/11/2019 at 4:25 AM. Helped by Ivan.

Everything went smoothely, could get appointment 1-biz day before while even requesting a loaner.... Have always received great customer service from this dealer. H

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change and Other

By Queen B on 2/28/2019 at 7:47 PM. Helped by David Riddle.

Always professional, quality service here. The team looks out for the future needs of my car to prep me on future costs to plan for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Oliver on 2/25/2019 at 6:41 PM. Helped by David Riddle.

I recently came in for regular service (50k miles). Personnel were professional, helpful, and courteous. Diagnosed tire issue and found reasonable-cost replacements which were appropriate for my vehicle. I was particularly impressed that service-person recommended against spending additional money when he felt it was not necessary. I would definitely recommend this dealership to others.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Certified Pre-Owned Service

By Patrick 911 on 2/25/2019 at 6:05 PM. Helped by Ivan Clovis.

Whereas other SW Houston dealership drops the ball on CPO 110 point check, Houston West Houston picks up the slack with excellent resolution, professionalism and courtesy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service Team!

By Amy G on 2/16/2019 at 6:42 PM. Helped by David Riddle & Brittany Troxell.

As a new owner, this team has been so helpful with all my questions and concerns, no matter how large or small. Everyone at this location is always professional, yet very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Speedy service

By JMiller on 2/21/2019 at 12:48 AM. Helped by David Riddle.

Brought my Cayenne S in for a new tire. Entire process took no time at all. I barely read a chapter of my book. Thanks to David Riddle for a great experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

You feel like family

By av on 2/18/2019 at 7:01 PM. Helped by David Riddle.

The low turn-over for service advisors at this dealership and their high professionalism and personal approach make every visit a positive experience. David Riddle is outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By bmg on 2/18/2019 at 6:06 PM. Helped by Errol Hughes; Woody.

Bought a Macan S and was very happy with the service and attentiveness of the entire staff. They promptly addressed and questions I had and it was a painless process. Excited about the car and would recommend West Houston to anyone!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Efficient service, great service advisor (David R.)

By DSW_TX on 2/16/2019 at 3:07 PM. Helped by David Riddle.

David was great in the service department; he outlined the process and kept me informed during the wait. The waiting area is well-appointed with coffees, waters and snacks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best new car experience, EVER!

By Porschewest on 2/14/2019 at 4:35 PM. Helped by Brian and Woody.

Brian and Woody were FANTASTIC from the first moment I called to inquire about a new Porsche I saw on their website! Most details were handled over the phone, so when I arrived to make the purchase, it was effortless and easy! Brian has owned many Porsches throughout his life, so he was VERY KNOWLEDGEABLE about the cars. Their inventory was great (much better than other local dealership). Free hand car washes for as long as I own the car was just the icing on the cake!!????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The way it should be...

By Gdeec472 on 2/9/2019 at 4:47 PM. Helped by David Brewer III.

From the moment we walked in, the experience was first rate. David Brewer III was extremely knowledgeable and professional. Thanks to David & Woody, manager, for a first class car buying experience. And the Porsche is beyond compare.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Porsche 911 on 2/10/2019 at 1:02 AM. Helped by David Riddle.

Had my 991 Carrera S in for regular service. Did a great job making sure everything was in order and performed the service at agreed time and price. Also very good customer service, but most importanly I feel that they checked my car properly. Many dealerships today just tick off all the boxes and send you back out again as soon as they can. Previous experience with Lamborghini, BMW, Audi and another Porsche dealership in Houston, and Il give Porsche West 5 stars for their work and service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service!

By Page on 2/2/2019 at 9:31 PM. Helped by David Riddle and Brittany ?.

Brought my Cayenne for the first oil change. Everything went smoothly from check in to finish. I was greeted immediately when I drove up and not too much later was in a loaner car. Same service when I went to pick up my car. Thank you David Riddle and Brittany for giving great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By jht111 on 1/14/2019 at 7:55 PM. Helped by Ivan.

I had a very good experience once again at this dealership, professional courteous staff, no unnecessary service charges, new clean loaner car. I'm extremely happy with all aspects. My 911 is not under warranty, so all cost are out of pocket. Service is mindful of this and tries to keep costs at a minimum.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Quality of Work

Service visits for same problems over and over again

By CPO Cayenne on 10/25/2018 at 1:52 AM. Helped by David.

My vehicle is spending more time in the dealership than my home. They are just resetting the warning lights and telling me they did a software update and the same lights keeps coming back on. They also told me that a button that is not working, is not supposed to be in my vehicle at the first place, because the vehicle is not equipped with that feature. C’mon I didn’t put that button there !!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service!

By JMiller on 10/7/2018 at 3:08 PM. Helped by service staff that worked with David Riddle.

Brought my Cayenne in for first oil change/service. I drove up and they immediately met me at my car, walked me into the office and started the paperwork. I was in a loaner car maybe 10 minutes later. By 4:00, I was back at the dealership to pick up my serviced and freshly washed car. Best part was it cost NOTHING! Thanks Porsche of West Houston, David Riddle and all who helped me that day~

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By kid*a on 9/28/2018 at 6:54 PM. Helped by David Riddle.

Had my car inspected at this dealership and would gladly return. Service was kind, fast and efficient, David Riddle went above and beyond. Clean waiting room too with good coffee all a girl needs! Will return next year for inspection again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service.

By Suzan on 9/22/2018 at 12:12 AM. Helped by Cody & Brittany.

The service at Porsche West Houston service is impeccable. I was met in the parking lot by the valet and Brittany met me at the door with a smile. As always, Cody addressed my needs and I was in a loaner within ten minutes. They never disappoint. Keep up the good work.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

New Cayman

By MuralihEC on 8/22/2018 at 5:46 PM. Helped by not sure.

Bought a new 2018 Cayman at this dealership and was not as pleased as compared to the service I receive from my Mercedez Dealership down the road. The car was not properly prepped (white marks from the coating that was applied), they add few charges that are gimmicks to the final price above the usual dealer prep fees. The finance part was good with no trying to sell additional features. When I went to get my PCM activated was asked to pay additional and had to call Porsche USA to resolve. Also the way the service team welcomes is far inferior to Mercedez dealer. Expected more from a luxury car dealership I guess...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The car was in for the 3 year service

By Clive on 8/20/2018 at 7:16 PM. Helped by David Riddle.

The scheduling of the service by David Riddle was handed professionally, a loaner car was provided and everything handled to my satisfaction the first time - could not have had a better experience, highly recommended.

I would recommend this dealer.