Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful service, and unprofessional.

By CrownVicOwner on 7/25/2019 at 4:39 PM. Helped by Craig.

Awful service department. Went in today for some power steering service, and was told that it would be two days minimum for parts. Don't know why that is, considering my local Ford dealer can easily get parts the same day, no reason why they couldn't here. They also wanted us to order and pay for parts that they were not sure we would need, and these extra parts would cost a lot, even though they weren't sure we needed them. Needless to say we did not get any work done here. They also drained out all my power steering fluid, and didn't replace any of it. Thanks for costing me even more money now and not even returning the car to me in the same condition I brought it to you in. Stay away from here!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

poor customer service and lack of ownership/responsibility

By sorry I ever bought from them on 2/12/2018 at 2:45 PM. Helped by Jeff (sales) Craig (I believe this was his name in service) and D'Ann (admin).

Purchased a new Ford Focus which I brought back within days of purchase due to transmission concerns as is typical int he Focus (2012 through 2016). Something I didn't learn about until after purchase. To be honest, we have dealt with this dealership for years and was very disappointed that they would not have given us a heads up on such an issue to begin with. However problems were identified...the response from PC Ford was that they couldn't do anything about it....it was up to corporate Ford. They told me to learn how to drive differently. it was just something I needed to get used to. When I asked for my trade in back they said not possible. when I asked to trade it in on something else I was told that the new car that I had just purchased had a $0.0 trade in value. The rating system on this site requires at least one star....I would actually give even less if possible. Obviously this dealership feels they owe their customers nothing...and take no responsibility for their poor service....

I would not recommend this dealer.