Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Liza Trillo

By Queenie on 10/16/2018 at 10:52 PM. Helped by Liza Trillo and David ?.

We have had a tumultuous beginning to our new CT6 sedan. The computer was not working properly and attempts to fix it came to nothing. The persistence of Liza Trillo in the service department to get us a whole new computer solved the problem. The car was not bought there but she serviced it with a smile and perseverance. The service industry would be wise to have many like her....... Many many thanks, Howard and Helen Johnson

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

The Best

By WAS on 10/16/2018 at 10:14 AM. Helped by Edward Damato, Liza Trillo, Steve, Karen, Vincent, Mike, Maira, Mark..

I’ve been dealing with Potamkin Cadillac for the past 11 years, that alone speaks volume. Your service writer Liza Trillo is the best, I’ll give her a 10.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent buying experience

By summer65 on 10/8/2018 at 10:35 PM. Helped by Jack Schwartz.

Contacted the dealership thru their website and got a call back within the hour from Jack Schwartz. The car I was interested in was still available and I made a appointment to come in. The whole transaction was handled in a professional way. Very happy with my purchase!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Very professional, good communication, problem solvers

By ggc on 9/26/2018 at 12:01 AM. Helped by Ed Damato.

Actually listened to the issues regarding the problems with my vehicle and worked to solve the problem in a cost effective manner. Quick turn around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third time is a charm

By srf914 on 9/19/2018 at 10:27 PM. Helped by Magdalene Walker.

This is the third car we have leased from GMC. Each time Magdalene Walker was our salesperson and each time we walked away feeling incredibly lucky and blessed. She has our best interests at heart, never comes off as just a salesperson who just wants to sell a car. Instead, she is a true professional dedicated to serving her clients' needs and making sure they walk away completely satisfied. That is why we notice she has repeat customers who stay with her throughout the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New Corvette

By maruta67 on 9/5/2018 at 12:35 PM. Helped by Francis Castagna.

Everything was excellent from start to finish. My Salesman Francis Castagna, was knowledgeable, and informative. He did not pressure me for the sale, but respectfully helped me to make my decision. He made the sale and pick up process easy and understandable. He should be commended for his work. Thank you Francis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Who has fun shopping for a car?

By UWSmom on 9/8/2018 at 4:47 PM. Helped by Rick Evanson.

We did! RICK EVANSON is the best car sales person we have run into in our extensive search!! He took not only me, but also my 2 sons (5 & 10 yr olds) for a great & fun test drive around the city to get a real feel for the type of car we are interested in driving. Explained the process of finding a certified used car with care and humor. We had lots of questions & he was ready for them all. Also pulled in his manager to confirm the process. He was also ready & willing to do the work needed to find us a perfect match. He deserves high accolades as someone who actually makes the process of buying a car enjoyable!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Monica888 on 9/7/2018 at 2:15 PM. Helped by David Nusbaum.

I recently leased a car from Potamkin Cadillac. My experience there was completely stress free. Everyone there was very helpful and knowledgeable. There was no pressure to make a quick decision. David Nusbaum was very helpful and explained all my options. He was thorough and very understanding of my needs. Upon delivery of the vehicle, David very patiently explained all the features of the car. I will definitely return to Potamkin in the future and highly recommend them and David Nusbaum.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I got the car I needed and wanted without any problems

By Cagin, Norman on 8/29/2018 at 10:40 PM. Helped by Magdalene Walker.

See above. I got the car I needed and wanted. I was showed many different cars for my wife and I to determine the right car. Ms Walker was very patient and knowledgeable in helping us make our decision.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always reliable.

By Frank N on 8/7/2018 at 9:52 PM. Helped by Karen Casado.

I purchased my new SAAB 9-3 Aero from this dealership in 2007 and have serviced it there ever since. Always professional and courteous. Karen Casado is my current service rep and she is a delight to deal with. My SAAB always feels like new when I pick it up. I highly recommend Potamkin.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

purchase

By Bill on 8/7/2018 at 2:33 AM. Helped by Maggie Walker.

I had a great experience with Maggie Walker. She was patient and thorough. Maggie is a true professional and I give her my highest recommendation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service you can Trust

By Jfunaro on 8/4/2018 at 3:29 PM. Helped by Mark Eusanio, Liza Trillo.

While parked on a recent Monday I was clipped by a truck and had no time to start coordinating where to get my car fixed. I don’t live too far from the Cadillac dealership on 11th ave. so I decided to go there. As quickly as I arrived and met Liza Trillo at the Service Despartment Desk, she was on her way with me to take pictures of the damage. I told her the truck owner needed an estimate and she forwarded an email to Mark Eusanio of the damage and the estimate request. Within an hour I had all the information I needed and I also got to work on time! Mark handled things from there and both the work done and and staying right on the mark with the estimate helped expedite an otherwise overwhelming situation. I can’t thank him enough. Mark walked me through every part of the process either by email or phone and everything went EXACTLY as he represented it would. That’s service you can trust!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By MoeOsman on 8/3/2018 at 8:24 AM.

Alex my sales rep was amazing & very professional Also the finance manager was extremely professional & helpful In 2 or 3 years when it’s time to change my vehicle I’ll definitely go back to them

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service admistrator

By Stevesaab on 8/2/2018 at 3:21 AM. Helped by Liza Trillo.

In spite of dealing with a medical emergency, Liza came into work for a few hours to contact customers like myself about the progress of their repair When I came to pick up my car she called me to apologize that she could not be there complete the process . Her degree of professionalism is exemplary .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied

By Lazaro12 on 7/28/2018 at 5:51 PM. Helped by Liza trillo and mike.

Lisa Trillo was a great help with my experience at Potamkin. Help me with my visit to Potamkin. Very professional . Mike was als a very nice person to talk with also very professional at explaining everything to me. I will return soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By UESCat on 7/13/2018 at 9:36 PM. Helped by Eddie D’Amato.

Eddie D’Amato did a fantastic job and we’ve been going to him amd Potamkin for ten years with our Suburban. They are always responsive and have great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Service on 7/3/2018 at 10:29 PM. Helped by Liza Trillo.

Potamkin Cadillac, GMC Buck provided excellent, Service Advisor Liza Trillo, provided excellent, timely and professional service. Liza is customer focused and a great asset to Potamkin. I will definitely return and advise my family, friends and acquaintance to visit both Potamkins sales and service departments. LIZA is SIMPLY the Best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I could not ask for a better service experience

By randyzelin on 7/2/2018 at 9:19 PM. Helped by Karen Rosado.

I always have a great service experience at Potamkin. I have a terrici advisor in Karen Rosado. My appointment was timely scheduled; all of my questions were answered; the work was done professionally and I knew what my options were and the costs beforehand; I was given a loaner; my car was fixed tinely and properly. It is so tre that taking delivery of the car is only part of the experience. A great service team can make or break the relationship. The Potamkin service team is a relationship maker.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My car was serviced promptly, and a loaner was provided.

By 4 dogs and a cat on 6/22/2018 at 10:10 PM. Helped by Liza Trillo.

Liza Trillo was an excellent service consultant!!! She provided a loaner. Kept me informed about the progress of my repair and its probable cost. What more needs to be said?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ed Damato is Great

By Bobo on 6/21/2018 at 8:08 PM. Helped by Ed is the man as always a real mensch.

Professional catered to customers great service got car back the next day as promised from start dropping off my cadi xt5 to finish also did a general maintance on car as well

I would recommend this dealer.