Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and Courteous Service at Potamkin

By LADY LUSCIOUS on 11/22/2017 at 2:36 AM. Helped by Karen.

I am extremely thrilled with how FANTASTIC my service is at Potamkin. My every concern was immediately addressed. Karen, and everyone that I came in contact with was courteous, professional and went "the extra mile! Paula Cunningham

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Car Buying Experience

By Catusan on 6/23/2017 at 3:16 AM. Helped by Kimberly Medina, Bruce.

My experience at Potamkin was great. Leased a 2017 GMC Terrain Denali and couldn't be more pleased. From the moment I was in contact with Kimberly Medina it was a smooth easy car buying experience. Kimberly was knowledgeable about the vehicle I was interested in and worked quickly to get me what I feel was a great deal. Kimberly and manager Bruce listened to exactly what I wanted and delivered without the hard sell. Even after delivery of the vehicle, everyone at Potamkin was responsive to any follow up questions I had. Can't say enough about them. Stress-free car buying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with Arthur

By kristigottlieb on 5/31/2017 at 2:08 AM. Helped by Arthur Caballero.

I worked with Arthur (Artie) Caballero to lease my 2017 Buick Encore. He was an absolute pleasure to work with and made the process easy and seamless. He guided me through everything step by step and was extremely patient and not pushy whatsoever- I felt like I was in good hands. If you are going to lease a car at this dealership I highly recommend asking for Artie- He has a positive attitude, is personable, and trustworthy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless

By BruceW on 5/25/2017 at 4:30 AM. Helped by Kimberly medina Anthony Cipriano Rachel rabbit.

Hello future buyers, I have leased a 2017 enclave with potamkin Manhattan. I called in on specific color combination and was connected with Kimberly Medina whom extended her knowledge on the vehicle and not giving the run around like most dealers and we closed a deal with in the next days after my diligence. Also had the pleasure of meeting Anthony Cipriano and my business manager Rachel Rabbit. Amazing team I flew from Florida was in and out with-in minutes. Contact Kimberly Medina for future our purchases

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Effortless

By Kiwijosh on 10/2/2016 at 1:15 AM. Helped by David Nusbaum.

Great experience, me and my wife could not fault David and his team. Would not hesitate to recommend them to friends or family, and will buy our next car here most likely!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales on a New 2017 Acadia Limited Edition

By eocarrillo117 on 9/26/2016 at 3:10 PM. Helped by Squire McNear.

Wife and I with Squire McNear to purchase a 2016 Acadia and was very informative that GMC has stopped taking order for 2016 but for 2017 they could take them. Told him the features and my requirements for the car and showed me my best option was the new 2017 Acadia Limited. He went step by step with the process. He always got back to us with updates and he answered all our questions when we called him. I would go back to him to purchase another car. He made the process of purchasing the car super easy. I will highly rate him for anyone to purchase a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience on a new Acadia

By Jay Rosenberg on 9/23/2016 at 7:17 PM. Helped by David Nusbaum.

Worked with David Nusbaum on leasing a new GMC Acadia. It was a very positive experience. David took me through a few different scenarios and we arrived at a good solution. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Sales

By Carman on 9/3/2016 at 10:07 PM. Helped by David..

I shopped all over and ended up buying a Chevy Trax from Potamkin. A great bunch of people there. They offered refreshments and food while I waited for my new SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car experience ever!

By Dojones07 on 2/17/2016 at 6:33 PM. Helped by Tony Arnette.

I met with Tony Arntte and the rest was magic! There were friendly, honest, no non sense and really looked out for me and my best interest. They walked me threw the whole process step by step. I'll definitely be back for the next car here!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service and fair dealing

By jtr78 on 7/20/2015 at 10:44 PM. Helped by Squire McNear, Lou Romano.

Bought a 2013 Suburban pre-owned from Potamkin in June 2015. Very good people to deal with. My salesman, Squire McNear, was very straightforward and helpful in the process. The pre-owned manager, Lou Romano, was wonderful to deal with. What has really stood out about the service in working with Potamkin is the after-purchase support. There were several minor items of work to be done after I purchased the car (removing some tint, buffing a scratch, fixing a key) -- had to take it on faith that after I paid for the car the work would be done. In the end, the work was compeleted on a timely basis and the quality exceeded my expectations. Also, the team at Potamkin has consistently been prompt, thorough and diligent in all of my dealings with them. A very nice experience and would recommend them to anyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst dealership in nyc!!!!

By David H. on 4/24/2015 at 3:49 AM. Helped by Eddi.

If there was a option to write a review with zero stars I would have written the following review without giving this place a rating at all, but regrettably I have to give this establishment one star just to be able to write my review, but in no shape or form should this star be seen as a reflection of even minimal satisfaction for the service I received at this dealership. I was referred to Potamkin by a friend who is in the leasing industry. He told me that they are a competent and professional business where customer service is at the pinnacle of their business code. Expecting great customer service, I couldn't have been more disappointed. My initial interaction with the staff was pleasant. They showed a willingness and enthusiasm to take me on as a customer. I wanted to get a luxury vehicle to suit my personal and business requirements. I've had my eye on the newly remodeled 2015 Escalade. The vehicle was delivered with the specifications I ordered in due time and that's where everything changed. My dealings with Potamkin has been a living nightmare since. A couple of months after I received the Escalade I started experiencing vehicular software problems. In addition some of the features that I had custom ordered ceased to function properly. I turned to the dealership and they suggested I bring in the truck for service. I left the truck at the dealership for a weekend, since I cant afford to be without a vehicle during the work week, with the promise that the vehicle will be in operational condition by the next week. My first order of business for Monday morning was to pick up my vehicle, naively expecting that it will be all fixed and waiting for me to be picked up. To my dismay, upon arrival at the dealership the vehicle was not fixed. The first "excuse" I received was that since its a brand new vehicle which runs on a new software OS they need more time to figure out the defects that my car had. I accepted that as a valid excuse but I was incensed at the tardiness with which they handled it, I wasted 3 hours just to get to the dealership when a simple phone call or email over the weekend could have avoided me having to waft through Manhattan during the morning rush hour. When I expressed my disappointment at the lack of communication I was told that a representative attempted to call me but couldn't reach me.... This was a blatant lie as I never received a missed call from the dealership, neither a voice mail. I can go on and on in paragraph after paragraph detailing the clumsiness and at times complete lack of business ethics and acumen with which Potamkin operates, but in an effort to keep this review somewhat short Ill just state the rye facts which transpired thereafter. I was left without my truck for another week, after I was told that it will only take another day to fix. I was finally told that I can come pick it up. Within a week of picking it up the issues I was experiencing before the service call returned and this time I had 2 new issues that seemingly, without getting too technical, to be a product of the mechanic butchering the repair due to basic incompetence. I have been in and out of Potmamkin for service for the past half a year. I was lied to, deceived, charged for services that wasn't delivered. At one of my service trips to Potamkin I paid a thousand dollars for a repair, I sit into my car and to my astonishment the repair was simply not done!! At another visit the manager had the audacity to insult my intelligence and tell me that "its my fault". I've never had such a bad experience with any business I have dealt with. To insinuate that I was intentionally or even if only unintentionally breaking my car was a new level of abuse I would have never imagined possible. I have wasted hours in unproductive work days, money and fees for undelivered services basically due to a lack of professionalism and honesty which should be the standard modus operandi of any business establishment. I would not recommend anyone to deal with this dealership, and I would dissuade anyone who is entertaining to become their customer. In addition, if Cadillac is serious about competing with the European luxury brands they should cut ties with dealers like Potamkin.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mr. Scott was very helpful and spent lots of time with me...

By jillnoli on 9/5/2013 at 6:59 PM. Helped by Al Scott.

Mr. Scott was very helpful and spent lots of time with me when I drove in from Starke to look at this car. He was very thourough in showing me all the bells and whistles on the Altima. The financing process was very quick and painless. Everyone seems knowledgable about what they are doing. I have had bad experiences at other dealerships. The worst being when I was called AFTER I had driven the car off the lot saying that I would have to come up with an additional $500 down, or my payments would increase, and weeks later being told I would have to buy a new tag since the one I had was not eligible for transfer. I have a feeling they aren't in business anymore, but overall I was very impressed with the service I received from Mr. Scott and all the associates at the dealership.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Quality of Work

I brought mt Cadillac DTS in for service under their ...

By JFB11 on 7/16/2013 at 10:58 PM. Helped by Steve and Ed.

I brought mt Cadillac DTS in for service under their Extended Service Contract on July 8, 2013 For an oil pan gasket leak. My engin was removed from the car and I was told by the Service Associate it would take several days.It is now the evening of July 16th and the work on my car has not even begun because an adjustor from the warrantee company has not approved the work. I am now told that it will be at least another week before the car is ready. Even though the Warantee is from an Independent Company, It was purchased,recommended and provided by a Potamkin salesman. I was advised by my attorney that it is their responsibility to do the work Potamkin Cadillac acted as an agent for the Warrantee Company and it is their responsibility to honor the contract.. NEVER get an extended service contract from Potamkin. YOU WILL REGRET IT.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I've never bought a car before and Tyson Brown made my...

By Draulic on 5/22/2012 at 8:59 PM. Helped by Tyson Brown.

I've never bought a car before and Tyson Brown made my first purchase unforgettable, I enjoyed every moment here and he made me feel at home. I would recommend everyone who wants a car to come here and get the same experience that I had.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This was completely awful! I bought a vehicle from them...

By lululise on 5/4/2012 at 3:40 AM. Helped by Gary/Jerry.

This was completely awful! I bought a vehicle from them and within the first week was back three times for a problem that should of been resolved before the vehicle was sold! They gave me the run around and told me it would be another week to get the part in and they wouldn't give me a loaner car. It took three days of leaving messages for the entire service department, including the manager! Sales was wonderful but don't take your car to be serviced there! The gentleman that I was waiting in the lounge with (they have a cafe where you can buy coffee/snacks/water while most dealers offer it for free) brought his car in for a tune-up and left with a $1,000+ bill.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I put a deposit on a unit that has been in the dealer's...

By jenn62973 on 4/28/2012 at 1:06 PM. Helped by Manager and Salesman.

I put a deposit on a unit that has been in the dealer's showroom for months. After having spoken with the salesman via phone and text I was very clear that I wanted everything possible handled beforehand since I was traveling a long way for the vehicle on their lot. We, (I thought) squared away everything except the trade in offer. I even sent a very detailed e-mail with the COMPLETE pricing breakdown (with trade to be determined) and asked that if there was any disagreement with my numbers to please call me so we can smooth it out BEFORE I made the trip to NYC. The sales representative did not confirm or deny my breakdown. Once I got to the dealer and we sat down, the selling number (purchase price of the vehicle) changed! I was told that I misunderstood and was trying to take advantage! The manager sat down and was the rudest, most argumentative person I have ever met. I cannot even fathom how this man is in a business that is supposed to be about customer relation or service. I was basically yelled at by him and chased out in my opinion. He continued to try and verbally pressure me as well as try to impress upon me that "I was passing up on a good deal." The fact of the matter was they lured me in with a price and attempted to dramatically change that price or rather the change the parameters of the price. They tried to make me feel that I did not know what I was doing when in fact they just did not want to accept they were caught trying to pull fast one. They were trying to make it appear they were making concessions on the purchase price when in fact, I would have been paying very close to "sticker price." They told me the "cash incentive" was built in already. When I questioned how that was possible since the "cash incentive" had changed from the previous week during my initial conversation to the day I came in for the meeting (it had increased) they couldn't answer me. What they did is not illegal but it is grossly unethical. I checked with GMC itself to determine whether or not they violated any rules but unfortunately they did not. Because they conveniently omitted information regarding the transaction they didn't actually lie. I did not and will not EVER do business with this dealer. They do not deserve a red cent for what they tried to pull nor do they deserve the credit for the sale in my express opinion. I am very unhappy with my experience with them and traveled a very long way for nothing!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new 07 truck from here. Was a very easy and...

By sct4a on 9/5/2007 at 5:24 AM. Helped by dont recall.

Purchased a new 07 truck from here. Was a very easy and seamless transaction. Took about ~3 hours or so from when I walked in generally knowing what I wanted until I drove off the lot. Dont remember my sales reps name but he was very very helpful and gave me an insanely good deal with tons of extras thrown in. I was treated top notch from when I walked in the door until I drove off in my new truck. Highly recommend this place def good to go!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

I would rather have needles placed in my eyes then have...

By proxcause on 3/22/2004 at 1:39 PM.

I would rather have needles placed in my eyes then have to deal with Potamkin. I placed a mark on a part they told me needed replacement. When I picked the car up, the invoice stated part replaced, but it just happened to have the same mark I placed on the part when I dropped it off. Another visit, experienced empty tank and dead battery. These Guys are the absolute worst.

I would not recommend this dealer.