Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Ram 1500

By BarkingHounds on 1/3/2019 at 5:58 PM. Helped by Aristedes Poulis.

I stopped in to look at the 2019 Ram 1500 after looking at the Poulin Ram inventory on their website. Aristedes and Brian were very helpful and accommodating. After a test drive and trade in discussion, I decided to buy from them. Very friendly and courteous staff and the new Ram is great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By kennyk70 on 12/6/2018 at 12:28 AM. Helped by Service advisor.

Always acomadating and quick service! They always wash the truck after my service and everyone is friendly .The dealership is always clean and the sales staff is very knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New RAM

By RAMs rule, 66 on 12/2/2018 at 8:07 PM. Helped by Michael and Justin.

Stopped in to look at trucks Sean helped me, gave me some prices so i could discuss it with my husband. We went and bought it. Very happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unscheduled stop

By Rtw100 on 11/20/2018 at 7:52 PM. Helped by Service staff and i did not grt his name.

With the first snow some warning lights came on. I drove to Poulin with out an appointment and i was seen and out yhe door in less than an hour. Even hospital ER’s are not that good. Outstanding service and service personnel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great small dealership focused on THE CUSTOMER!

By Sally123 on 10/16/2018 at 10:06 PM. Helped by Justin.

Poulin has been a very good dealer to work with, as we searched for a Wrangler! Their great interest in helping customers doesnt stop after the sale. Their service folks have worked with us above what we asked for, including having a loaner car for our all-day repair work - didnt even have to ask for it! I will also shop here for my NEXT car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales rep very friendly

By Renegadejeep2016 on 9/16/2018 at 2:15 AM. Helped by Tech at desk..

Friendly goes a long way!!! As long as it’s sincere. The salesman didn’t make me feel stupid and asked if I had any other questions about my Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Family owned & treats customers like family

By Gma4 on 8/6/2018 at 8:55 PM. Helped by John Rierdon.

Always friendly and the best deals. My husband and I will only shop here at Poulin’s in Rochester. We have purchased and leased both new and used vehicles from this dealership and can honestly say that we’ve never gotten a better deal and have certainly never been treated better. Seeing the same employees at a business year after year gives you a pretty good idea about the overall atmosphere. There’s a reason that so many dealerships have a high turnover in staff, not at Poulin’s. We bought our first used truck from John years ago and just bought a new Jeep from him 20 days ago..... Poulin is a small dealership with excellent selection, fantastic staff and bend over backwards service. Shopping here gets you a great vehicle at the best price while supporting a family owned business that employees our friends and neighbors. A real win - win

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very pleased

By ~BigDog~ on 7/20/2018 at 8:50 PM. Helped by i didn’t get there names sorry.

I recently had service down and was very pleased, the staff was knowledgeable, they answered my questions and took care of a recall that was on my truck, i couldn’t ask for a better company to do business with, I have had other vehicles form other dealerships and after the sale i was on my own, this is not that place, so far i have had zero o issues with anything I’ve asked. I will definatley do business with them again, and again i am very pleased ~BigDog~

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, fast, personalized

By Suzette on 6/5/2018 at 11:47 PM.

I had an excellent service visit for a oil change and recall part replacement. They even washed my Jeep! Very polite staff. Fast and easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

No Pressure..

By Bob46 on 2/24/2018 at 2:24 PM. Helped by Aristedes.

I recently went to Poulin Dodge to purchase a new Grand Caravan using my 2014 Frontier as a trade in After all the paper work was done and the pickup day was set, at the last minute I realized I couldn't part with the truck. I informed my salesman Aristedes and he was very understanding. I felt bad about going through all the steps then backing out but Aristedes told me it was OK and said he will keep me informed if something used comes in that better suits my needs without having to give up the truck. As far as Dealerships go Poulin has earned my respect and I will not consider going elsewhere. They offer certified vehicles and Chrysler warranties.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great new car buying experience

By Marc N Rosengard on 3/26/2017 at 3:34 PM. Helped by John Riordan.

I have been looking for a new Jeep Wrangler for about a a month Poulin Auto was the only one that didn't call or email me daily I met with John Riordan and told him what I was looking for He showed me a Sahara with the features that I wanted Although he made recommendations, he never pressured me I found John not only to an excellent salesman, but a great person who you could talk to about almost anything Got to go. I've got to take my dog for a ride in our new Jeep

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great experience

By Mj on 6/6/2016 at 5:14 PM. Helped by Steve, Michael, lee.

We had a great experience bying our new caravan. Everyone was extremely knowledgeable and kind. We were able to get the vehicle we needed with great financing options in a very timely matter. I will definitely go back for our next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple

By alpoulis on 6/6/2016 at 5:43 PM. Helped by Aristedes Poulis.

Their sales staff was very helpful and straight forward. The financing process was a breeze. I didn't have a lot of time to find a new car and they were able to make the process simple and fast.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep buying review

By codie_harley on 5/12/2016 at 3:22 PM. Helped by Steve laudenbach.

Very helpful and worked with us very well. Talked to the online rep and was very good with my request. Would recommend this dealership to a friend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless!

By Jeep couple on 5/2/2016 at 7:28 PM. Helped by Aristedes.

We bought a 2016 wrangler unlimited Rubicon. The pricing was straight forward and as good as any we had seen at other dealers. Our sales person Aristedes, knows a lot about jeeps and is a resource of information. It was a pleasant low pressure experience and we where given the room to make an informed decision. If you would like to talk with professional straightforward people about a jeep go to Poulins!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond my expectations!

By Carol Sanborn on 4/21/2016 at 12:06 AM. Helped by Aristedes Poulis, Matt and John.

I couldn't be happier with the service, recommendations, knowledge and people I encountered while purchasing my new car. They answered all my questions on each vehicle I was looking at without hesitation. They stayed within my price range and were very patient with me. I never felt pressured to buy a car but am very happy I did! Even John, who wasn't my actual sales person, was very nice to talk with and answered my questions. Matt went above and beyond to make sure I was getting the best deal I could get. I can't thank them enough.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

The easiest car buying experience we ever had.

By stoomey123 on 4/6/2016 at 2:22 PM. Helped by John Riordan and others.

Like I just said, it was the easiest car buying experience we have ever had. There was no "high pressure" like you find at some dealers. All the people were very friendly and eager to help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership, great people

By Jake on 3/14/2016 at 9:03 PM. Helped by John Riendeau.

I have now purchased to cars from these characters. They run a nice dealership and are great to deal with. I have known John Riendeau in sales for years now and have always loved doing business with him. The owner, Brian Poulin (at least I think he's the owner) is a hell of a guy. I will be buying from them again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Great Experience!!!

By DJD on 3/11/2016 at 2:27 PM. Helped by Aristedes and Sean.

This is the 2nd vehicle I have purchased from Poulin. Ironically my last purchase was 10 months ago, but I drove by and fell in love with a new Jeep Wrangler. My experience with both Sean and Aristedes was fantastic!! The atmosphere is very laid back and it makes the buying experience a pleasure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer

By Dave Belair on 3/2/2016 at 7:52 PM. Helped by Aristides.

This dealership had lots of patience and was not pushy at all. We emailed back and forth and when the deal was done I went in and picked up my new wrangler

I would recommend this dealer.