Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.5  
Price
4.8  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service without an Appointment

By JM_in_the_AM on 2/7/2019 at 6:14 PM. Helped by Tingh & Dennis.

The service group at Poway Jeep Dodge Ram is fantastic. Everyone is very friendly and does their best to get you in as soon as possible. I didn't have an appointment but, even though they were busy, they triaged the problem with my RAM 1500 truck and decided that it was an easy enough fix and squeezed me in. Long story short, I dropped the car off at lunch without an appointment and received word by 3:30 that it was fixed and ready to be picked up. Overall, a very positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department!!

By Jeep Family on 1/3/2019 at 8:05 PM. Helped by Dennis Heath.

The entire service team at Poway Chrysler Jeep Doge Ram is fantastic, and is the reason we purchased our new 2018 GC from them. Scheduled our first service, in and out smooth and easy. Dennis the service advisor was great. Thank you Chris (Service Mgr) for a team that turkey understands customer service and always delivers service excellence!! Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful, effecient and quick

By John's jeep on 12/26/2018 at 5:10 PM. Helped by Daniel Robbins.

My home in California is in Temecula. The Jeep dealer here didn't return my call and when I stopped they were too busy to help me. I stopped in and Dan Robbins met me right away and took care of everything I needed. Thanks so much for this service and my future service you will handle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Recall service

By Carguy on 12/22/2018 at 11:22 PM. Helped by Jason.

Service was ready for my vehicle when I arrived for my appointment. They told me it would be an hour and I was out of there in 25 minutes. Fast and courteous for a software update / recall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST DEALER IN THE U.S.A

By Ram454 on 12/17/2018 at 10:22 PM. Helped by Paul,Josh paul.

Dont know why my review was deleted but anyways I live in hemet there are several dealers here that would not help me! I went back to poway dodge Chrysler drove 71 miles out of our way. They helped me got me in my vehicle wich was a 1500 ram limited love it thanks phil,josh,Paul and everyone else love this dealer they will do anything to help you . We are so happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recalling and warranty

By Laliletteriello1 on 12/15/2018 at 8:30 PM. Helped by Tim.

Great and fast job..they were friendly and showed acknowledge of the matter. The oil change cost was less than I was expecting! So I'm really happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and complete

By First service on 12/11/2018 at 7:38 PM. Helped by Dennis Heath.

I was greeted promptly and my service began right away. Car was ready before the promised time. When I picked up my car the check out/payment process was easy and efficient. My service advisor, Dennis, was great.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Routine Maintenance

By Tim Dibsie on 12/8/2018 at 9:49 PM. Helped by Jason.

Scheduled an appointment to have oil changed. Showed up at the appointment time and was taken care of right away. Jason informed me of some recall issues and scheduled another appointment to have them addressed. Waiting room was clean and work was done in a timely fashion. My truck was returned to me with a fresh wash! Very satisfied.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Routine maintenance under warranty.

By Antioch Auto vehicle on 12/4/2018 at 9:01 PM.

Dennis was nice and courteous. We share similarity in talking to people, very quiet and direct. There was no need to shout or raise voice. Good guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pushy salesman

By Andrea C. on 12/2/2018 at 10:38 PM. Helped by Brandon.

We worked with Brandon and he was very easy to work with. We appreciated his easy going personality. Thanks for not hovering while we checked out the car. Financing was as painless as it can be.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

recall repair

By jerry123 on 11/17/2018 at 9:07 AM. Helped by Dennis.

there was a recall on my dodge ram, had an appointment made pretty quick, got it in and out in 2hrs. great service and quick turnaround.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lube and Oil Change and Recalls

By SaltyFrog on 11/30/2018 at 8:56 PM. Helped by Dennis Heath, Jason Gandy, Thinh Nguyen, Daniel Robbins.

After a bad experience with another dealer I started going to Poway CJDR. It's about a 20 mile drive for me. I have been here on four occasions, once for lube and oil change and three times for recalls. In each instance I was immediately approached by a service writer and check in was fast and efficient. Estimated time for work completion was about spot on and I was notified while I was at a nearby restaurant that my truck was ready. Can't say anything negative because each experience was a very good one. I'll definitely be back for future servicing -- it's well worth the drive and extra time spent to go this far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Robflo137 on 11/29/2018 at 1:42 PM. Helped by Thinh Nguyen.

Worked with service advisor Thinh Nguyen. Best service advisor I had so far at dodge. First time at poway. Thanks and I will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Onegone on 11/29/2018 at 1:17 AM. Helped by Thinh Nguyen.

Intelligent and helpful with all my services questions concerning my 2017 Ram 1500. We discussed fuel brands and types. He shared with me warranty and extended warranty(s) that my purchasing dealer DID NOT.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great staff

By Ja1256 on 11/17/2018 at 7:14 PM. Helped by Casey and Spencer.

Bought new 1500 through my company internet sales. Casey called right away and had the model with options I was looking for. Appointment the next day and Spencer was superb. Took time to explain all aspect and answered numerous questions my wife had. Jeff in finance was nice and efficient. Appreciated the no hype, no pressure sales.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Great Sale Horrible Service Department

By Nicholas Starcher on 11/16/2018 at 7:39 PM.

My wife and I were shopping around for a certified Dodge Journey and Poway Chrysler Jeep Dodge Ram came through in flying colors. This dealership is the epitome of outstanding customer service. We got a great certified pre-owned Journey at a great price. Everyone on their team here took great care of my wife and I. Dean our sales representative was awesome and helpful. Luis and Shea the sales managers were awesome and Harry in finance. Everyone was very courteous and helpful. If you are looking for great deal and a great buying experience come to Poway, you'll find the vehicle you want, with some of the best customer service in the business. We even had a small customer discrepancy between the vehicle we bought and another one we were looking at. Came back the next day it everything was made right. This dealership is the best hands down. Come to Poway Chrysler Jeep Dodge Ram. Update: This dealership's service department is deplorable. They padded their service ticket with a BS cabin air filter like a bunch of money grubbing trolls. The cabin air filter is a 20k mile maintenance item and when we bought our "Certified" pre owned car meaning these items were supposed to be inspected and replaced. It was not replaced. But now $115.00 for a $12.00 cabin air filter which is translated to a full hour of labor being charged for something that takes maybe 5 to 10 minutes. If you buy a car from this place make sure to check all those items they are supposed to check during their "Certifiying inspection" Then take your car somewhere for service because this place is an obvious rip off.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ram Recalls and minor warranty issues

By SanDen90 on 11/14/2018 at 7:29 PM. Helped by Dennis Heath.

Our service advisor, Dennis Heath, was very attentive and noteworthy of issues with Navigation and back up camera issues. Nothing resolved with these warranty items. But, recalls taken care of. Very Courteous!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By maddengirl8 on 11/8/2018 at 12:25 AM. Helped by Spencer Morey.

Knowledgeable, friendly and fast! From the moment I walked on the lot until the deal was complete. They know their business and how to treat people. Special thanks to Spencer Morey. Thanks Trudy Madden

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall service was quick and easy

By Scott on 11/7/2018 at 6:18 PM. Helped by Trinh.

I brought my Ram 1500 for factory recall service with an appointment. They took care of those 3 recalls plus replaced a broken plastic piece and washed the truck in less than an hour. I have been very impressed with the service group at Poway CJDR.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I needed help with my 200 a 2015,and the service manager tin

By Kajj,200 on 10/23/2018 at 4:30 PM. Helped by Ting.

Department took the time to help me out with my 2015 200 ,they kept working on my car until they found the problem then fixed it, for im very thankful to ting, your a good man, once again thank you.

I would recommend this dealer.