Dealer 2-Year Rating

Overall Rating

1.6 / 5
Customer Service
1.4  
Friendliness
1.9  
Overall Experience
1.4  
Price
1.9  
Quality of Work
1.5  
Service
1.1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent no customer service skills sale lemons

By Guru1234 on 10/19/2018 at 2:16 AM. Helped by Chris manager.

Do not buy from this dealer and do not go for service...they are a joke..Chris tried but failed miserably and they have no word...

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

West Covina Chrysler will cheat you to make a sale

By Curt2018Jeep on 9/19/2018 at 7:24 PM. Helped by David Lam Ozzy Diaz.

Thursday evening, August 30th from Fallon Nevada, I searched on cars.com and called around California and Nevada looking for a JK that was equipped as I wanted. A few dealerships accepted my offers but West Covina’s vehicle was best equipped for my price. The salesman I spoke to was named Ozzy Diaz. I offered $27,000 plus fees for the JK which was MSRP of approximately $31,000. Several dealers offered $5,000 and 1 or 2 others $6,000 off but because this was equipped the way I wanted I chose this one. Ozzy asked the sales manager and told me they would accept my offer. I then was specific on several things. I told him I was going to fly down from Reno, Nv and then drive the vehicle home to Roseville, Ca that night so it was important that I knew 100% that the vehicle was in perfect condition ( Ozzy said he would walk around the vehicle and park it in back and remove the keys from the cabinet), and the vehicle would be the price we discussed which included me paying fees on a sales price of $27,000. I was guaranteed the price and terms as we discussed and Ozzy walked around the vehicle and told me it was perfect. The next day the sales manager called me. I once again confirmed with him that the price would be as we discussed which he confirmed. I left my sons party and headed for the Reno Airport. I arrived in Ontario and Uber’d to the dealership. Once I arrived the vehicle was brought around and immediately saw the front bumper was caved in on the right side and the rear bumper was kinked. I was incensed as I asked Ozzy why he said it was perfect from his walk around. In addition to the damaged bumpers was the driver’s door that had been pressed in from what looked like someone had fallen into it. Almost unable to think, I said tell them inside to take another $500 off and I will replace the bumpers myself. The damage to the vehicle was only the beginning. Ozzy came out and told me the manager was not going to reduce the price and I had to take the vehicle as is because the price was already as low as they would go. I was trapped in Los Angeles 8 hours from home and it was already 9pm at night. Nearly anther hour went by before I went into finance; over two hours at this point. I looked over the shoulder of the finance person’s shoulder and could tell the numbers did not add to what I expected. 1. The sales manager added in a service plan which increased the expected monthly payment by $50 2. They also increased the cost of the vehicle by $495 which they tried to explain was an adder of a GPS device they could not remove from the vehicle. 3. The forth was charging me tax on $500 which they adjusted the vehicle price to reflect $500 as a manufacturer rebate. One thing I was careful to ask when they agreed verbally over the phone. At this point I was getting up from my seat and I told them I was getting an Uber to a hotel and flying home if they did not rewrite as we agreed. The sales manager finally agreed as they had already acknowledged that I was “getting burned” by the damage to the vehicle. They reprinted the contract removing the GPS device charge. After I reviewed, I then discovered the service contract charge. I was so disgusted they tried to slip this into the contract after discovering the GPS adder. At this point the contract had been printed 3 times. They removed it and then I agreed to sign the final contract even though I was under duress. But because they kept me there over 3 hours, and because I had an 8 hour drive ahead of me I felt I had no other choice. I finally left the dealership a little after 10pm that night after arriving at 7pm. A few days later I received the Chrysler survey on the sale. I answered all of the questions as appropriate. On September 11th 2018 I received a call from David (Identified himself as the sales manager of the dealership. He asked about my survey and had me tell him about my experience as written above. He agreed that this was not what they wanted as treatment of their customers and would set out to make this right for me. I said all I was interested in was getting replacement bumpers for the jeep. He said he would do his best to make this happen. I told him if he did, I would forget about the door damage and not release my complaint to Chrysler, Yelp and the other complaint sights. I waited for 4 days and then began calling him. He was unavailable or off for 4 days in a row after calling several times a day appeared to be avoiding me. 7 days later, finally he responded by email and said the request for bumpers was denied. I am 56 years old and have purchased over 15 new vehicles in my life. 4 of these where Chrysler products; a dodge 1500 and this is my 3rd new wrangler which now I need to buy 2 new bumpers and have the door straightened. I plan to write DealerRater, Yelp, Cars.com, realcartips, Edmunds and finally Chrysler to share this story.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent

By 1260Wilds on 9/6/2018 at 10:49 PM. Helped by Chris service manager.

They've had my vehicle for 2 months and still have told me nothing. Took it in for factory recalls. Return my vehicle, told me it was working but it was not, left my wife stranded.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service dept, parts ,chat,SUCKS!0stars

By Boogie on 7/31/2018 at 12:52 AM. Helped by Crystal,carol chatline.

This place is a joke service sucks ,would give this place 0 stars but give 1 just to leave a review .I own 2 dodge vehicles , 1 truck had recalls they didn't fix but claimed it needed service which took 3 days for 2 fuel filters and charged 593.00 still waiting on recall parts 3 mos. 2 2. Went in take my charger ext door handle got loose .locks work everything just latch is loose .they kept all day didn't fix ,because they claim the interior door panel is warped will take 3-4 weeks to replace door panel . And they still didn't tighten handle wth does one thing have to do with other .the car is under warrantee so they will replace . There way of screwing dodge that's fine but there screwing themselves I also tried to get get a price on some parts thru there website order parts, thru chat what a cluster f--- that was even there chat people were rude and I waited for ever , and there parts dept still hasn't called me back 2 days later . I had 3 friends purchase dodge vehicles that live in west Covina. But they purchased in Monrovia, Glendora, I will never do business with this place ever including my recall .I'm Going to different dealer even if it takes 1 yr

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great service, friendly and got the job done.

By Mwagner11 on 5/6/2018 at 10:04 PM. Helped by Izzy, Victor, Joseph and allen.

Bought a used car had great service with ozzy, Victor and Joseph the sales manager. Allen the finance director worked hard and got my payment low. Great job guys!!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Rude customer service

By Kimber25 on 11/29/2017 at 5:28 AM. Helped by Manny.

My friend recently purchased a brand new Jeep and i co-signed for her. A week later I began getting her mail, emails, license plates, dmv papers everything I called to ask about the issue never got a call back. I called again 4 hours later and a guy by the name of Manny answered and was very rude to me I asked for the bank number and he refused to give it to me because he couldn’t step away and didn’t even bother asking for my number to call me back instead told me to call him tomorrow when it was more convenient for him I let him know it was a simple question and he began just cutting me off I told him he was being rude and he just hung up on me.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not Knowledgeable

By Frank Reyes on 11/13/2017 at 6:17 AM. Helped by Melissa, Brian.

I'd never take my car here again ever. Take my word for it. I would not even give them a 1 star. Got the run around had to bring car in four times with same issue. Go to another dealership. Took a total of 6 weeks and 4 times of taking the car back to it finally being fixed. With them not giving it a WARRANTY and paid $1,786.40. Horrible service and phone calls were ridiculously constant on my end with always getting answering machine. Very disorganized.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BRAND NEW OWNER BRAND NEW STAFF AS OF APRIL 1ST 2017

By skydive41 on 5/5/2017 at 1:50 AM.

PLEASE BE ADVISED NEW OWNERSHIP HAS TAKEN OVER AND ALL THE STAFF AND SERVICE PORTRAYED ON THIS WEB SITE ARE NO LONGER THERE. COME IN AND EXPERIENCE THE ALL NEW WEST COVINA CHRYSLER DODGE JEEP RAM . YOU WILL BE SATISFIED!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gotta have a Jeep

By Tacomadonna on 5/13/2015 at 7:26 PM.

I own a Jeep and was spending the day with my best friend. She always has wanted a Jeep Wrangler and since she needed a second vehicle for her man she was in now in market for one. We were in the area so I told her lets go check them out. We called in and spoke with Julia she was friendly and greeted us as soon as we arrived. We started looking at brand new Wranglers however my friend had a budget she was sticking too Julia located a Used Wrangler in her price range it was at other location they had it transferred over. My friend was very nervous and Julia was very informative and understanding. They were able to approve her financing and get deal done. My friend was very happy with the whole process . High Five to Julia for her exceptional customer service.

I would recommend this dealer.