Dealer 2-Year Rating

Overall Rating

2.4 / 5
Customer Service
2.6  
Friendliness
2.9  
Overall Experience
2.4  
Price
2.5  
Quality of Work
2.8  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

T the people at Premier Ford they w very courteous professio

By SEDUCTION01 on 12/29/2018 at 10:35 AM. Helped by Mr Ahmed.

I have done business with this dealer for a lot of years and the service I get from them is great I recommend this dealer to all my friends add to family I will continue to do that

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Marty Does His Thing

By Big Cloak on 12/1/2018 at 1:28 PM.

Marty personalizes my visits there. I never feel like just another customer. Kudos Marty to being an EXCELLENT customer-friensly rep. I moved to Yonkers in June and I STILL come to Brooklyn for service...a testament of their quality and the customer loyalty they've earned.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good work at a fair price

By Barry K on 11/12/2018 at 8:58 AM.

Always treated well with a friendly knowledgeable staff. Work is performed promptly and professionally. Also if needed the staff will help with transportation to and from service area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A GREAT DAY AT PREMIER FORD

By amosblackmon1949 on 9/11/2018 at 11:10 PM.

EVERYONE WAS FRIENDLY AND PROFESSIONAL MADE THE DAY GO BY EASY THE GUYS WAS VERY KNOWLEDGEABLE IN THE FIELDS AND HELPFUL IN EXPLAINING THE DETAILS OF THE CAR

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All the personnel were very professional

By jetstar881960 on 9/10/2018 at 8:16 PM.

Every one I came in contact with at the dealership were very professional. They went above and beyond to ensure that I had an excellent experience. Nat Jessie is an excellent sales rep more importantly a wonderful person.

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Dishonest Management and Staff

By Kerwyn86 on 6/15/2018 at 1:50 AM.

The reason most people don't trust mechanics is because of places like this: my AC stopped work, so I took it to get it repaired--I am a licensed Refrigeration Engineers, of course they do not know that. I checked my system prior to taking it to the shop and determined that the compressor seized. The mechanic in the service department also determined that the compressor seized, but he concluded that it seized because the condenser was damaged as a result of a car accident. WHAT!!? And to resolve the issue I had to replace the condenser, compressor, and filter dryer for a grand total in excess of $2500. I have a warranty on my vehicle but because I "got in a accident" the parts are not covered, only mechanical failure is covered. I was NEVER in an accident and the condenser is not damaged!! These people are crooks, any repairs done here you will be robbed--especially if you do not know better. The manager claimed he saw the damage to the condenser, but could not provide a picture because everything was already back in place from the assessment--this tells me that the thieving culture is from the top down. Stay far away from this place and these dishonest people.

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
3   Overall Experience
1   Price
2   Quality of Work

only care about the deal

By JimTbull on 6/14/2018 at 9:21 PM.

Purchased Ford Fursion after signing deal want me to take delivery next morning. Got there wanted check still never saw car. Show car in rear long very dirt had to be wipe down missing car mats. Should learn customer care. Not salemen but guy who does deals behind front desk.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Lacking..

By Customer123 on 4/18/2018 at 6:39 PM.

The service department is lacking in professional courtesy and experience. High labor. Winston and manager not very helpful. Overall, the customer service is the area that needs the most help.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

POOR Excuse for a dealership

By Tony on 3/15/2018 at 4:22 PM.

Don’t waste your time with this place. I live nearby but I would NEVER go the this place again. The service is terrible and the people that works there are horrible. I drive all the way to Dana to take care of my vehicle. Save yourself form aggravation.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Total waste

By MKX owner on 2/6/2018 at 11:27 PM. Helped by Frank - service manager.

Went with an appointment but when I got there they refused to service my car because I didn't get it there. When I asked to speak with the service manager I was rudely dismissed. He was a total unprofessional pompous xxx. Do yourself a favor--- DO NOT FREQUENT THIS ESTABLISHMENT. They are total jerks.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Poor experience

By Disappointed on 12/16/2017 at 2:43 PM. Helped by Not listed.

My perception is that I was mislead, given dubious information and ultimately cost me money. Also, why are employees rating their dealership? This website seems dubious also.

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Friendly, knowledgeable staff.

By Yvonne's Escapel on 11/30/2017 at 12:35 AM.

J.P. was fantastic throughout the entire process. He listened carefully and answered all of my questions. He was very thorough in teaching me about the functions of my new car!!! Thnx J.P.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Chappypear69 on 11/29/2017 at 7:15 PM.

the dealership service was excellent mr. Arslam and mr. Gabriel did a fantastic job selling my 2017 Ford Explorer very good service friendly people and they work hard to get the job done

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fraudulent business practices

By Not Happy on 11/25/2017 at 6:03 PM. Helped by Frank salesman & Mr.Ahmed sales manager.

I traded a BMW. They disposed the vehicle Did not return toBMW. They are frauds. I owe BMW 25 they stole the BMW. THIEVES CROOKS

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

robbed

By neverbuyingfromyiu on 10/13/2017 at 3:02 PM.

The first and last I will buy a automobile the worst experience I've ever had making purchase came in with treat as though I had nothing dishonest staff SHADY

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not a pleasant experience

By Kenny Dibono on 10/8/2017 at 12:03 AM.

They will tell you a claim has to be submitted to know if the repair is covered under warranty, they will tell you the repair should be covered: If it's not covered you ( the sucker ) will pay us $200 regardless, The repair will not be covered, they will tell you it's $700 for repair you don't need, but if you get repair the $200 will be deducted from repair you don't need: Called Ford customer care and you wanna talk about useless, they agreed I was getting screwed by these lowlifes and recommended I get a second opinion, which would be another $200! What a joke. You're been warned.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nasty SOB's

By JoeGood on 9/25/2017 at 4:19 PM.

Nasty personnel refusing to service my vehicle since last year. Because I did not lease it from them. I called the main ford headquarters and was told to bring it to Bay Ridge Ford because this was a rogue dealership.Bay Ridge Ford is now owned by the bank they told me and Are in transition and cannot offer loaner cars.Will never lease a Ford car again!! Stay away!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt professional service

By raybrkly on 8/30/2017 at 6:00 PM. Helped by Customer Sales Rep. Mr. Gabriel Guerrier.

The salesman that I dealt with, Mr. Gabriel Guerrier, was willing to work with me to insure the car I bought was the one I wanted at a fair price that I could afford.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

REFUSING SERVICE JUST BECAUSE CAR WASNT PURCHASED THERE

By mendy zee on 6/12/2017 at 4:14 PM. Helped by Frank (at least that's what he told me ).

REFUSED SERVICE!!! if it will be a zero star I would have given it, just finished making my police reports on this dealership, I have an issue with my vehicle that I purchased less than two years ago from another dealership I've called them up to make an appointment, they told me to come in, I drove down a half hour to the dealership they took my car and started feeling out all the paperwork and then they asked me if I purchased the vehicle over there, the second I said no he jumped out of his chair said we do not have any appointments, he called in the manager the manager starter vebaly abusing me screaming you guys are morons, and he threw me out of the place I felt threatened felt like The Godfather movie I was surrounded by his coworkers I left and made a police report and made a ford negative review report, and will be contacting a lawyer. be aware stay away

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Mechanics refused to fix

By FUFord on 5/26/2017 at 5:36 PM. Helped by Vlad.

I guess one more bad review will not bother this team one bit. I took my lovely little grey escape to them to fix just the water pump. Just the water pump, because it was under warranty. And they refused after a week of holding my little grey baby HOSTAGE. Just to be told not only did they not do the work but they didn't feel like they should because it would break again. I understand dodging work and lazy performance. But above and beyond doing nothing. I just don't understand. Shame on you and your inability to get the job done.

I would not recommend this dealer.