Dealer Reviews

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Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

The service department is the real reason that I think...

By karamelle on 12/16/2011 at 11:58 PM. Helped by Donnie & Larry (servic).

The service department is the real reason that I think this dealership sucks but I absolutely love my 2010 Chevy Malibu LTZ. I purchased it new from Premiere but I'm sure I could've gotten a better deal elsewhere. On the day of my purchase I was disappointed that I was never greeted when I arrived at the dealership. I had to seek out an employee to assist me with my selection (which I'd made online). After finally walking around and finding an associate, the rest was a breeze since I'd done my homework and already had my financing in place and a check in hand. Although out of my way, I continued my business with Premiere for scheduled maintenance for several months but their performance has been completely unacceptable (Larry, in the service department actually hung up the phone on me once when I've called & he is very rude.) My visit to them in September 2011 was my final one. I was there for maintenance and during 3 prior visits, I'd complained of a nail in my front tire that I wanted removed and patched because it was causing me to have to fill the tire with air twice per week. They failed to correct the problem each time so I've located a GMC that is closer to where I live and I couldn't be happier. They are fast and thorough and the service is great. Don't give Premiere your business. I wouldn't recommend them to my worst enemy!

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Pretty good experience with this car dealership. I did...

By ryanmw21 on 9/30/2011 at 6:23 PM. Helped by Bart.

Pretty good experience with this car dealership. I did not have any problems at all. overall very good. I would sugget trying this dealership first.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

The owner of this dealership, Ken Gallow is a complete...

By oscar dog on 5/12/2011 at 1:17 AM. Helped by The owner is a jerk.. Ken Gallow.

The owner of this dealership, Ken Gallow is a complete jerk. We bought a car from them and 24 hrs. later the check engine light and transmission required lights came on. We took it them and they didn't know what was wrong with it. It spend a week in the shop, after they sent the car to Royal Automotive to have it fixed. Then, I get the car back and within 24 more hours the transmission required light was back on. When we went to speak to the owner, he was a complete jerk. I wanted my money back and to call it even but he would have no part of that. His response to good customer satisfaction is, "This is not Parisians and you can't go return a shirt." I would NEVER do business with this company again and would NOT recommend them to anyone, especially their used cars. They say they are inspected but I don't believe it. I am extremely disappointed and mad. Their loss.. I will continue to tell everyone I know what a horrible experience I had there. DO NOT GO THERE!!! You will wish you didn't and don't say you weren't warned!

I would not recommend this dealer.

Overall Rating

1.4  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Slimy sales tactics. This dealership agreed to a price...

By done wrong on 4/26/2011 at 1:50 PM. Helped by Lawrence Wapples.

Slimy sales tactics. This dealership agreed to a price all day, we had to make several trips back and forth. Once they got us trapped at the dealership without a personal vehicle, due to the agreed upon price, they charged more on the paperwork. Car started with problems and noises that evening after driving off. I would not recommend going here if you want a fair no hassle deal. Horrible experience!!!

I would not recommend this dealer.