Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Preston Experience

By Maggie on 6/13/2016 at 7:31 PM.

Great sales staff, great personalities, courteous, and very knowledgable about the products. The staff was friendly and very helpful. I will recommend Preston to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Newbuickmom on 6/13/2016 at 5:34 PM.

I went to several dealers around my area and outside of it. This is the only place that was kind, friendly and jumped thorough hoops to get me what I needed , when I needed it. I am so thankful for the team at Preston GM and my sales guy Mike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and a Great Deal!

By JCruze16 on 4/21/2016 at 11:27 PM.

Anthony, Jaime and Kyler went out of their way to provide me with a great deal!! Thank you Preston GM Superstore!! LOVE my new car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Never go out of town again!

By Annadave15 on 4/1/2016 at 3:37 AM.

Everyone in our family ALWAYS goes out of town to buy their cars, including me, and we buy a lot of cars. Never again will we do that! Michael was our salesperson and he did a very good job! He was very personable and treated us like friends/family rather then just another customer. We purchased a 2016 GMC Terrain and love it! Thank you for such a wonderful experience at Preston! We will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant and smooth purchase!

By Trey2015 on 3/26/2016 at 3:50 PM.

My sales lady pretty much did a lot of the work over the telephone and because of my work schedule it made life easier. I love my new truck and got a great price!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought 2 vehicles in 1 month.

By Strackinc on 3/26/2016 at 2:40 PM.

When we came to Preston we knew what we wanted and Tessa made that experience smooth and took our time serious as we didn't want to sit and wait for hours waiting on all the paperwork. She promised a fast and easy experience and she implemented it. So we decided to go back for our second vehicle and that was even quicker. She did a fine job. She was nice and treated us like we were real people not just a number in the books. I would and will recommend Tessa and Preston to anyone that is searching for a vehicle. Thanks again Tessa, we are GMC family now.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car shopping experience

By D1121 on 3/25/2016 at 2:55 AM.

I got my current lease here and it was by far the best car shopping experience I've ever had. Everyone was super friendly and not pushy. I loved that they actually listened to my wants and needs for what I was looking for in a new car. This was the first car I've leased and they really explained everything to me to make sure that I was making the best decision for me. They were patient with all of my questions and even outlined several different options for me including some ways for me to save money that I had not realized. I truly feel like I got a great deal for my new car and even my trade in. One of my favorite things about them though was that they did not treat me like a stupid girl like many dealerships of the past have. It was amazing to have a car salesman that was up front and honest instead of making me feel like they were trying to pull a fast one on me. I have and will in the future recommend them to anyone I know in the market for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

bought new car

By Lisa1887 on 3/23/2016 at 11:22 PM.

everyone was very friendly and helpful, one of the best experiences i had buying a car. will definitely go again when i need another car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership. Will never go anywhere else!!

By Lisa71 on 3/22/2016 at 3:32 PM.

Everyone is so friendly & helpful. Very professional. Beautiful showroom. I recommend this dealership to everyone I can. I will never buy a vehicle anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ultimate car buying experience

By Angel1113 on 3/21/2016 at 9:34 PM. Helped by Rick Busa.

Everyone involved did the absolute best job helping me! It was hard for me to make the decision to get a new car since I went several years without a car payment but they got me into the right vehicle and for the right price! They knew what I could afford and they guided me in the right direction! And I LOVE my new Buick!! My entire family has bought from Prestons and with employees like these, there's no doubt we will continue to be a part of the Preston family!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

unprofessional

By ihatethisplace on 11/20/2015 at 5:27 PM. Helped by Eric salle.

I had an appointment to look at a Chevy Cruze. I emailed and texted the guy I was supposed to meet. never an answer. he texted me 30 mins before my appointment, to ask if I was coming in. of course, I said. he then told me he wouldn't be meeting me, someone else would. 15 mins before my appointment. I number from Cleveland called me, when I was going too Preston in new castle, and told me the car has been sold. it would have been nice for someone to tell before I was halfway there. I asked the guy about it, and he never responded. how rude, and unprofessional. I will never go here or let anyone I know but a car from this place

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

with not the best credit they always get me in a vehicle tha

By nccanes172000 on 10/29/2015 at 11:10 AM. Helped by Rick Busa.

I want to thank tom sweet and rick busa. for getting me in my new 2015 chevy equinox. I love it. and will send my friends and family to see tom for there next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Mpenny on 8/7/2015 at 2:02 PM.

Rick Ferrari is the best! He cares, understands, and will do what it takes for the buyer to feel comfortable at all times! This won't be the last vehicle I purchase at Prestons.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing,went the xtra mile!

By HHRgirl on 8/4/2015 at 1:39 AM.

When I went looking for a car I didn't think I could get a loan. After divorce & a battle with breast cancer, it was so long since I bought anything I had no credit. Tessa Fairburn took me under her wing & gave me back my freedom & confidence! She was so personable & understanding. I've never had such a reasuring sales person. She really does care about her customers. I'll b back Tessa! Be well my friend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ricki Ferrari is allways good to deal with

By G&L318 on 7/5/2015 at 5:18 PM.

My wife and I have purchased many cars from ricki. He always treats us good. We feel he works hard to get our business. We will be back when were ready for our next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tessa Fairburn is definition of "Customer Service"!

By susanligo on 6/25/2015 at 2:37 AM.

I had gone on line to inquire dealerships about purchasing a truck for my husband. i received 3 back, 2 that were from other dealerships with a standard template letter. surprised with one that was a personalized letter asking questions on colors of the vehicle i liked and was it important to take a test drive. she asked if i would like my communications by phone, text or email. signed with a personal Thank You and and phone number and contact information Tessa Fairburn. All I could do was say WOW! I returned home late from teaching and sent her a response and the early the next morning she sent me another message again with a personal touch. This was the start to my new founded family! I had my husband take off that morning from work and we drove to Preston. Tessa found the perfect truck for him. It was poring out, but she pulled it in to the dry so he could check it out. having to work her magic, she was going to make sure that he was going to go home with it. of course working with banks things take time. Tessa never left our side. we grew to know each other like we were family. she made sure the on-star was set up and text-ed me the next day to make sure everything was good. Now that's Customer Service! All I can Say is my Parents bought their Buick from Preston about a year ago from chip. i was looking for a Chevy truck for my husband and got Tessa. WE are the luckiest People! Thank You Preston s! Love You Tessa!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Preston GM Superstore is SUPER!!!!

By tville_mike on 6/13/2015 at 12:28 PM. Helped by Steve Plyler.

First time dealing with Preston, it was an absolutely great experience! Working with Anthony Verone and Steve Plyler was great. They made the deal happen. The family bean counter is very happy and she loves the GMC Sierra. Thanks guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Terra123 on 5/31/2015 at 1:47 PM.

It was an absolute pleasure dealing with Ed and the Preston GM Superstore! Thank you for going out of your way to find me the perfect 2015 Chevy Trax! I love it!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By CowboyFan on 5/20/2015 at 3:35 PM.

It was a pleasure working with Tessa at Preston's. She was knowledgeable and helpful and worked to get me a great deal! I heartily recommend Preston's!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great - Rick Ferrari is awsome!!!

By leeannb on 4/23/2015 at 8:41 PM.

Love my new 2015 Acadia. Rick Ferrari is great to deal with. This was the 4th car I've purchased from him. He does a great job and makes car buying easy.

I would recommend this dealer.