Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.6  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By karisayoung14 on 8/24/2019 at 10:58 PM.

Cortland was very perceptive and quick to answer any questions we had. When we got to the dealership he already had the car pulled up front with the keys so that we could get the process started without any hassle. We didn’t feel any pressure to buy what-so-ever and everyone was so easy to work with and very friendly. So happy to be back in the Volkswagen family!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Attitude.

By BOBO on 12/21/2018 at 11:33 PM. Helped by Cortland Perry.

I was emailed to see if I was still interested in a vehicle. The email was; "STILL INTERESTED??????" I replied if they could meet my expectations. The attitude reply from the dealer was; "I understand you have expectations, but unfortunately it looks like nobody can meet those expectations or we wouldn't be having this converstion. You would have bought already because you are shopping different dealers already. We would love to earn a NEW customer, not selling you a vehicle does nothing for us. But we have to have some realistic expectations. For the numbers you want are you willing to go to a lower packaged Tiquan or maybe even a Certified Pre-owed? " Cortland Perry Thing is, I was going to call after Christmas to work on a cash deal without the trade-in but looks like I'll be shopping elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal, Very Happy

By J. Mitton on 11/7/2018 at 2:58 AM.

Took a bit of time but got to a great deal with some good folk. I just drove away with the car I wanted and very fair price. Thanks Preston VW

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good People Fair Deals.

By itdoesnotneedtobehard on 11/2/2018 at 7:55 PM.

While I did not reach a deal. Bob and Austin tried the best they could to get me to a number. I respect their effort.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By DSaluga on 9/7/2018 at 1:31 AM.

My husband and I purchased a 2018 Volkswagen Tiguan today. Braydon Micaletti was our salesman. He was very knowledgeable and so willing to go the extra mile for us. He was also very personable. My husband enjoyed joking with him and talking about boxing. I would highly recommend Braydon Micaletti and this dealership. He also made sure to tell me to return with any questions about the car’s features. Debbie Saluga

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good Car and Good Customer Service!

By Malikfm86 on 6/18/2018 at 4:34 PM.

Very happy with the purchase of my 2017 certified pre-owned Pasat. Preston Volkswagen of Boardman went above and beyond to make sure i was satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Reese87 on 6/2/2018 at 11:19 PM.

Sales rep and financial rep are very friendly and approachable. They are also very honest, and helpful. They didn't mind staying over after hours to finish helping me with sales purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

No better place to look for a Certified VW

By J O E on 4/6/2018 at 9:46 AM.

Looking for an off lease Certified VW Jetta. After dealing with three other VW dealerships; with no luck. I found the color and model I was looking for at Preston. No pressure easy to deal with and a good price.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Salesman

By Kbernard35 on 3/6/2018 at 12:41 AM.

My Jetta broke down on my way home from Ohio to Pittsburgh Pennsylvania. I got it towed to the Preston VW dealership in Boardman Ohio, and had my black lab with me. While I was there I decided to look at the possibility of purchasing a new car and trading in my old car. I found a used 2016 VW Tiguan that was for sale and shared my interest about this specific vehicle with the salesman,Estevan Suarez. He was phenomenal and extremely helpful from the beginning. He was extremely knowledgeable and had answers for so of my questions, if he wasn't positive he made sure he came back to me with a definitive answer. But, when I decided to go for a test drive Estevan opened the back door for my black lab and was so great to her. When I decided that I wanted the car, Estevan, his manager Rick, and the finance manager Christina, went above and beyond to make everything work out because there were complications. They all remained patient and understanding. They were extremely efficient, completed everything quickly, took the time and explained everything so I completely understood all the details, and did it all with a smile. I can honestly say that I truly enjoyed this experience of buying a new car; I will always remember this day and these three employees specifically.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Working hard to restore VWs reputation

By Zachary Zarzycki on 2/7/2018 at 5:10 PM.

I've not been a big fan of this dealership in the past, but I realize now it was an oversight on my part to miss that this is not under the Stadium banner anymore. We are on our third VW, and have had some hiccups with this. Mainly a part went out, three times, and the last of which was while we were two hours from home. The dealership down near Columbus fleeced us royally - blamed Preston for our woes - and sent us on our way. The problem is, they didn't fix the problem, and between Columbus and home we lost two quarts of oil. Needless to say we felt upset, and reached out to Preston. I can't begin to say how impressed we are with Jayson and the entire service staff at Preston. I had contacted VW of America, I had tried contacting the Columbus dealership and the only guy to help make this right was someone who wasn't involved in the first place! Jayson took the time to walk me back and show exactly what the issues were, what had and had not been done, and even went so far to take it on himself to try and get the other dealership involved to discuss what happened (spoiler - they didn't return calls). Jayson has been great. Also shout out to Barry, always great at getting us in and out quickly and answering anything we have.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By Daniel David Honaberger on 2/2/2018 at 1:23 PM.

Chad and the finance manager went above and beyond their jobs to get us a car and on the road ...we were having trouble getting proof of insurance and they helped us with everything even though it wasn't their job...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Excellent customer Service

By dan on 11/18/2017 at 5:47 PM.

Customer Service was excellent and the salespeople I worked with found the vehicle I was looking for at the price I was hoping to spend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service.. No pressure sales!

By Randy&Janice on 8/27/2017 at 2:14 AM.

Great service..no pressure sale. Friendly staff! Would buy another car from them. Great deal on our car.. Chad was our salesman with no pressure. Stayed after hours to wrap up the sale. Thanks again..

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Golf GTI

By butlertd on 8/10/2017 at 7:15 PM.

Chad was the first person I talked to when I wanted a GTI. I talked to him in person, by phone, and by email, and he got me the car I wanted at the price I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new vw jetta

By Cray1124 on 11/5/2016 at 10:15 PM.

Chad got me the exact car I was looking for and worked hard making sure it was the price I could afford. Everyone is friendly and helpful at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honesty is the best policy!

By Bnbaker01 on 11/5/2016 at 1:35 PM.

Going into the sale I was a bit neverous because of my first purchase with VW. I want told everything and it left a sour taste in my mouth. Chad, of VW Preston, changed that experience 100%. He told me everything I needed to know was able to get me into a brand new car for a lower payment.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Good experience .

By Don123 on 10/6/2016 at 8:32 PM.

I needed a battery for my Beetle. Stopped at service dept. Service was great.While waiting on service Chad sold us a new Passat.Drove it home that day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Didn't ever think we would ever get a brand new car!

By bill Pierce on 8/5/2016 at 7:28 PM.

I would think that the very good word would be, strive, Chad did a awesome job,and financial debt are all awesome, so hat's off to everyone at Preston VW of Boardman, thanks for the patients from our insurance company too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Helpful

By AD918 on 6/11/2016 at 7:34 PM.

Chad was super helpful and easy to get in touch with - living over an hour from the dealership, emails/phone calls were key in getting things done. He was always available/quick to respond to my questions. The whole experience was very positive and I would highly recommend Preston.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Chad was such a great help!

By Ree925 on 5/20/2016 at 1:46 PM.

Chad Boofer was such a great help to me! I was looking for a car to call my own, and Chad helped me find a beautiful car that fit my budget and my aesthetic needs. Buying a car is something I was putting off because it can be a lot of pressure, but with the help from my dealer, my experience was easy, friendly, and relatively fast. I left with a huge smile on my face and a car in my name. I would recommend Preston Volkswagen to anyone looking for an amazing car for an awesome price!

I would recommend this dealer.