Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.2  
Friendliness
3.9  
Overall Experience
3.4  
Price
4.2  
Quality of Work
3.4  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality cars, great price, transparent and honest

By MensaMoment on 4/23/2018 at 5:12 PM. Helped by Chad Lievens.

We purchased a Mercedes-Benz several months back. Worked with Chad he was honest and transparent made the transaction super easy. When I arrived he had the car ready and I was I had to do was test driving sign. Easy PEEZY. I will recommend them to all my friends and family.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Buyers Beware!!

By Mike on 4/22/2018 at 5:18 PM. Helped by I won't mention names I don't believe in it..

Bought an Audi last weekend and the next day I drove at night to notice interior lights not working and license plate light not working, dash lights not working and back seat was glued together. Called Price Pro next day and they recommended I buy the extended warranty for $1700 and maybe they could make a claim. Took to an actual Audi dealership and they told me it is a serious electrical issue and will require a minimum of $320 dollars just to diagnose. I was told repeatedly someone would call, but out of salesperson's hand. Have yet to be contacted.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Pulled my credit and then sold the car to someone else

By aaron2321 on 3/23/2018 at 12:59 AM. Helped by Z Me..

As the title reads...the dealership did exactly that. I had the car selected and was scheduled to come look at the car and finish the paperwork. I got there and I was told the car was sold. Mind you the salesman was texting me throughout the day and could have mentioned this. This is now an unnecessary credit pull and does Price Pro care, nope! I had already purchased one car from them the day before and if I could return it, I would it. They could be the last dealership in town, they will never get my business again!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By VW9230 on 1/3/2018 at 12:31 AM. Helped by Sam.

I had previously bought a car a Price Pro about two years ago and returned to buy a car for my wife. Living an hour away I provided the salesman with my current vin number and asked if he would be able to give me a range for which i could trade my car in for. He replied saying he could not give me a price without seeing my car. I drove an hour and when I arrived he had not run any of my information and was unable to find a similar or comparable car to base the trade in value. He told me he just didn’t think it would work and still could not give me a trade in value for my car. He said he never heard of the model of my car and did not reach out to anyone to help him. He never went out to look at my car or appraise the value. I told him I felt I wasted my time driving and would have appreciated if he could have run the VIN prior to my arrival so I didn’t not waste drive time. He was arrogant and rude and did not apologize once. He argued with my wife and I and repeatedly said that we “need to understand” what he is saying. I am not new to buying cars and this was a terrible experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality cars at a low price. Love Price Pro

By Traveler on 1/3/2018 at 7:54 PM. Helped by Chad Lievens.

I had a great experience with the purchase of our Mercedes Benz. I worked with Chad Lievens and he went above and beyond. When I arrived the car was pulled inside, clean and fueled up for a test drive. I didnt' go back to my credit union because Chad beat their best rate and I was out the door in less than an hour. No Haggling is the way to go. Fixed low prices. He even set me up with an Allstate warranty that will go until 100 miles with no deductable through Allstate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great used car inventory, Great car buying experience

By CMToledo on 1/2/2018 at 11:50 PM. Helped by Chad Lievens.

I recommend Chad Lievens to assist you in the purchase of a vehicle. Great vehicle buying experience. Got a nice 2015 SUV still under original factory warranty. Chad handled the sale, financing, temp license plate and all other paperwork. No need to deal with a separate financing person. Car was well detailed. Dealership has a great selection of vehicles to fit all price ranges. Check out Pricepro.co to see current inventory. If you desire a specific make/model, Chad can keep an eye on upcoming inventory for you. Vehicle prices are not negotiable at the dealership and typically below current market value.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Will definitely purchase next car there as well

By banker1 on 9/21/2017 at 10:32 AM. Helped by Z Mahdi.

My name is Jim. I worked with Z while looking for a convertible. Not only did he follow up with me regarding the car that I was interested in, he also contacted me to let me know when the price had dropped on the vehicle. I drove 4 hours from the Pittsburgh PA area and well worth it. The dealership is very easy to find just off of the toll road. The facility itself is very nice and organized and they had a lot of incredible vehicles. Z had the vehicle washed and ready for me test drive upon my arrival. The vehicle was as it had been presented. I found Z very honest and very up front to work with the entire time. The actual purchase process was very easy. I will definitely go to Price Pro for my next vehicle purchase.

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
3   Overall Experience
5   Price

No return call

By triplmmm on 7/7/2017 at 12:48 PM. Helped by Not sure, maumee location.

1st of all i never purchased a car. I did submit an inquiry about a Mercedes and got no response. I drove to the dealership, saw the car before they were open. I returned and did not see the car, met a salesperson, left my card for a update and still received no call. They have another I'm interested in, but I'll be looking else ware.

I would not recommend this dealer.

Overall Rating

3.4  

2   Customer Service
5   Friendliness
2   Overall Experience
5   Price
3   Quality of Work

Easy to use but be smarter than me

By Alana on 6/28/2017 at 7:51 PM. Helped by Z.

I worked with Z to purchase my 16 Toyota Sienna. I had been in the market for months was pregnant and needed a bigger vehicle quickly. I finally found the van make model and number of miles I was comfortable with for the price and thought I had everything in order. My husband drove up (1.5 hour) after work to purchase the vehicle . We weren't looking for the "perfect" used car. We saw there was some scratches inside and that was what we expect in a used car. But z never mentioned the scratches on the bumper we saw the next day in daylight. He car didn't appear to have been swept out or wiped down , it was kind of gross. But again something I could do -not a deal breaker. When we were signing papers I asked for then second key only to find out there wasn't one. I know they sell as is but Z told me it would only be $150 or so to get another key. Not the case it's $425+. I didn't have a new car prior to this car so I didn't know any different. I found that out months ago and was disappointed but shrugged it off. I have decided to right this review bc I am pursuing the decision to purchase another fob and am told that I only have HALF THE KEY. So apparently my car has the fob and a "hidden" key that can be removed and use if the fob breaks for some reason.... I DON'T HAVE THAT. The only way I can get keys now is to replace the entire unit. I'm not happy at all. The money I "saved" purchasing the vehicle now would have to be used just to get more than one usable keys. I haven't called price pro because again I am aware their answer will be - we sell as is... so I know I would just get frustrated and be left helpless anyway. So yes the dealer and experience signing paperwork and purchasing the vehicle was easy but I believe Z knew more about the key situation than he led on. He sees enough keys to know that it was missing a major piece and I didn't . I would consider myself a smart consumer but they definitely took advantage of me in this regard. Two stars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT- SMOOTH AND EASY!

By Andrea8915 on 5/12/2017 at 1:01 PM. Helped by Sam.

Hello, my name is Andréa Bennett. I dealt with Sam at Price Pro. He was the absolute best. every step of the way he let me know what was going on. He always returned my calls in a timely manner and was very clear on how everything was done. I was coming from New York state so of course I had my fears about travelling all the way to Ohio for a vehicle, but let me tell you I have NO REGRETS! Definitely check this place out and get a great vehicle! I will be back and recommend Price Pro to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drive from Madison WI for this price

By WisconsinVoltage on 4/26/2017 at 1:18 AM. Helped by Z Mehdi.

Drove from Madison, WI last August to buy a used car from this dealership because of the no-hassle price and all the help from "Z," both over email and the phone. I was making sure I got all the information before spending a full day in the car, and the team here couldn't have been more helpful. As soon as they knew it was still on the lot at the end of the day that Saturday, they held the car for me to make the drive on Monday to test drive and eventually purchase the car. I've waited this long to give my review because I wanted to make sure it was legitimate, and that no issues arose that would nullify my buying experience, but over 15,000 miles later, I am still singing their praises. When I got there that Monday, I asked why the price for the car was so low, given other comps in Wisconsin or even Illinois and Minnesota, and the response was: PricePro employees don't rely on commission, so there is no price inflation there, and they do a 500 mile radius search before pricing the cars, to try and be the best price in the area. Well, even if none of that is true (though I certainly think might be), I drove about 15 hours to Ohio and back with a good friend, and we ended up with a great 2013 car with decent mileage at a price that was at least $3,000 less than anything in my own state with 10-20,000 more miles, and I'd do it again. Heck, I WILL do it again if their inventory and my needs align again! Thanks Z, and thanks PricePro.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff, great selection of vehicles, great price

By AD1982 on 12/8/2016 at 9:45 PM. Helped by Z Mehdi.

I totally forgot to give a rating of PricePro when I bought my '12 VW Jetta SE with the Convenience Package two years ago, but I figured it's better late than never. I live three hours north of PricePro in Oakland County, Michigan. I started working Z Mehdi through email and the website. He worked with me on a value for my really old trade-in with 170k. He got me all settled with every bit of info and documentation I needed. Very friendly and to the point. Got me in and out in under an hour. The price was incredible, I saved $2,500-3,000 over local prices here in Michigan. Got my Jetta for $12k with only 27k miles on it, where the same vehicle went for $15k locally. The three hour drive was worth it. Hopefully, I'll get to work with them again. Seeing how I've been dragged over coals locally lately, I just might make the trip again.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst Car Buying Experience

By PissedInPA on 12/5/2016 at 8:45 PM. Helped by Mountazar Mehdi.

DO NOT PURCHASE A VEHICLE FROM PRICEPRO!! I purchased a car from them and it was falsely advertised/misrepresented. Also, before purchasing the car, I was told via email that there were no accidents reported and was even given a report supplied by PricePro (not a Carfax report) that showed no accidents. I decided to run my own vehicle history report and had another dealership provide me with a Carfax report. Both reports show 1 major accident with airbag deployment reported on 5/13/16. So, not only did they falsely advertise the car, they lied about the car having been in an accident. PricePro is one of the shadiest and most dishonest dealerships out there and I would highly advise never purchasing a car there.

I would not recommend this dealer.