Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Just a smooth easy experience

By Lmalmas on 8/8/2019 at 11:13 AM. Helped by Sean Daggett.

We worked with Sean Daggett and he was great, not pushy at all and made sure that we got what WE wanted. We purchased a 2015 Jeep Grand Cherokee. Sean was able to get leather and heated seats added so that the car would be exactly what we wanted

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy buying experience

By IrishBKR on 5/8/2019 at 3:37 PM. Helped by Sean Daggett, Andrew (Finance).

Buying a car should be exciting and fun, not exhausting and painful. This is my second car I have bought from Prime Buick in Hanover and I cannot recommend them enough. The salesperson, Sean Daggett was informative, answered my many questions, was easy to talk with, and helped me with my deal. I never felt rushed or pressured and appreciated his candid manner. Sean followed up with me more than once to see if I had additional questions or needed any assistance too. Andrew the Finance person was super nice and easy to work with also. I did all my servicing on my previous car at Prima also and the Service Department is excellent. They are friendly and attentive. I will continue to bring my new car there for all servicing as well. I highly recommend Prime Buick for buying a car if you want to enjoy the experience!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Didn't get what I was promised.

By Keith on 5/8/2019 at 3:16 PM. Helped by Sean.

I purchased a 2017 Infiniti QX80 from the dealership from out of state. When I ask my salesman the condition of the vehicle he told me it was perfect (his words). When I received the vehicle there was damage to the right rear, left front and drivers door. when I contacted the dealership manager he told me it's a used car and you have to expect some minor damage. If I was told the condition in the beginning I could have made my decision based on the facts. They are totally unwilling to make the car right. I have bought dozens of cars and never had this problem. I wouldn't purchase a car from this dealership. Buyer beware!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A New Experience.

By Scituate2019 on 2/18/2019 at 8:59 PM. Helped by Nancyin finance - excellent..

I never look forward to buying a car but this time Dennis Grabowski madethe process more tolerable. His knowledge, patience in responding to my many questions, his suggestions, options to consider, time spent on the computer trying to locate a car to match my specifications were great. I greatly appreciate the time he spent explaining the controls, the features,, etc His knowing there was so much information was given in one session, his offer to come back and go through it again is greatly appreciated. I told him I plan to take him up on his offer after I drive the car for another week. I have a history of keeping a car for about 5 years. I know I’ll look for Dennis next time. Barbara Shea

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change tire rotation

By Beau,lmar12 on 2/12/2019 at 12:59 AM. Helped by Elijah Marciello, Service Advisor. Professional and efficient employee.

I have been coming to this dealership for 6 1/2 years. I am on my third lease and have always been treated with courtesy, honesty, and respect..

I would recommend this dealer.

Overall Rating

4.3  

3   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Auto Trader lead

By Dwww on 2/9/2019 at 2:11 PM. Helped by Dawn, John and Mark.

I found the GMC I wanted on Auto Trader and the price was lower than what Prime showed for same car on their website. I inquired via the Auto Trader link and Dawn was super responsive! We went back and forth, she answered all my questions and understood I would be making a bit of a drive so I wanted no surprises and for it to be quick. I filled out the credit app on line and called insurance company beforehand. If I had gotten there and all paperwork in order, they would have gotten 5 stars. I get there and Dawn has passed me off to John. When he asked about getting my credit started I was very surprised seeing Dawn lead me to believe we were all set. John was great, when he came back to tell me the price would be different, I explained what Dawn had said and was ready to just leave. It was only $500 but it is the principle. Je had to go talk to the finance folks of course. They ended up honoring what Dawn said, and John gave me a great overview of the features. I hate car shopping. I think the shuffle from sales to finance is silly and unnecessarily time consuming. I was so hopeful with the internet lead Andy exchanges with Dawn. Ultimately it was probably one of my best experiences, but they really missed an opportunity to truly impress.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good price, easy process,

By butlerrj on 2/8/2019 at 11:01 PM. Helped by Joel Vega.

Great sales assistance very knowledgeable about the car and its functions. Got me into the right car at the right price. Overall a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change, multi point inspection

By TrayH on 2/7/2019 at 4:31 PM. Helped by Mclee Dauphin, Matt Montgomery.

Great service!! They let you know charges before taking your car back, in and out in less then an hour and a complimentary car wash!! Thank you Mclee and Matt!!

I would recommend this dealer.

Overall Rating

2.6  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed

By Wendy B on 2/7/2019 at 2:31 PM. Helped by Mclee.

I bought my vehicle less than 3 moths ago and after trying to get in touch with prime for over a month I brought my just purchased certified pre owned vehicle and I was told it needs breaks. After less than 4000 miles? And they were going to charge me $500+ to fix it. The customer service I received again after trying to get in touch with them for a month was great Mclee was a pleasure to work with!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By Mrjoe on 2/3/2019 at 3:46 PM. Helped by Sean and Nancy.

Sean our sales man couldn’t be any more willing to make the deal work, which it did. we also added some extras and they installed them immediately before we left which was impressive

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always there for me in emergency situations

By Vipro on 1/9/2019 at 8:02 PM. Helped by Mclee Dauphin.

Always there for me in emergency situations. I have had occasions when I get warnings on my dashboard that I need to have something checked out. Whenever I call Prime they just tell me to come right along and may check it out for me even without an appointment if there is an emergency. And they are always very pleasant about it. You can buy a car anywhere, but it’s the service that’s important

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair work for torque converter.

By Screen1 on 12/13/2018 at 8:19 PM. Helped by ELIJAH.

Had to leave my truck for one to possibly three days, depending on diagnosis and parts. The dealer provided me with a loaner for all three days and the truck was returned good running order.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great at what they are supposed to do

By YukonXL on 12/4/2018 at 2:34 PM. Helped by Elijah.

While I concede i was in for a scheduled and simple issue today. Prime service impresses with their ability to focus on getting service done correctly and quickly. I was in and out quicker than they estimated and work was completed correctly. The service area has all the amenities expected nowadays by those folks who desire concierge service (i could care less) with a comfortable waiting area and plenty of coffee and water. Fixing cars quickly, efficiently and correctly is job one and they nailed that today. Dealerships doing a great job with service are harder and harder to find. Thanks so much Elijah!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Service bear Me

By benjaminlee1 on 12/2/2018 at 2:39 PM. Helped by Elijah M and Kate C.

Service advisors are always very courteous, friendly, and knowledgeable about whichever type of vehicle you bring in to them. I would highly recommend this service department to anyone looking for a reliable and cost effective shop! Be sure to ask for Elijah or Kate.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Cheo on 11/19/2018 at 1:36 PM. Helped by Mclee Dauphin.

My battery needed service. They ran a battery test and the battery failed. I was shown the test results. A new battery was needed. Customer service was great and the work was done promptly. The price was reasonable as well and there was no pressure to do other unnecessary service work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

solved issues.

By 13131313 on 11/10/2018 at 4:17 PM. Helped by elisha.

Listened to issue, solved issues, returned vehicle in better than factory condition. Customer relations top notch as always. I will continue to bring my vehicle to Prime if any other issues should arise.😌

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Ridiculous

By Disapointed on 11/1/2018 at 4:44 PM. Helped by Not sure.

They couldn’t fix the problems with my truck even know it was under warranty .. they told me to take my truck elsewhere for the repairs which I would have to pay out of pocket

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Terrific experience

By Jbc420 on 11/1/2018 at 11:14 AM. Helped by Salesman, Mike McGinnis.

I was intimidated by the process of buying a used car. Mike explained everything and we found a great car much faster than expected His taking time going over pros & cons really helped. I’d recommend mike to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of service received at Prime Buick GMC

By GMCguy2018 on 10/30/2018 at 10:53 PM. Helped by Elijah.

Review of service received at Prime Buick GMC: We had an engine oil change at this decent place. The service is great and the whole process is fast and smooth.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Treated with respect

By Neal1936 on 10/29/2018 at 2:02 PM. Helped by Mark Beekman.

Every thing was done to meet my expectations & goal. We were shown the vehicle and allowed to test drive it . The financial aspects were explained satisfactory.

I would recommend this dealer.