Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Exprience

By Marco on 9/19/2019 at 8:17 PM.

I had a great experience with Tomas Villatoro he was always very clear and great service. The final process was very smooth, it took us more time in the negotiation, but all the process was very good. Tuve una gran experiencia con Tomas Villatoro, fue siempre muy claro y gran servicio. El proceso final fue muy facil, nos tomo mas tiempo en la negociacion pero todo el proceso fue muy bueno.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Phenomenal!

By LynellW on 9/18/2019 at 2:22 PM.

Phenomenal.......that is the word that I would use to describe my experience working with Mr. Shelton Mabon. This was the best car buying experience that I have ever had. Mr. Mabon was very knowledgeable and professional. He made my car buying experience extremely smooth and he listened attentively to my requests. He was by far the best car salesman I have ever dealt with. I know without a doubt that when I need to buy another vehicle, Mr. Shelton Mabon will definitely be my salesman.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very easy process!

By MrsC on 9/17/2019 at 2:46 AM.

Jimmy Rooker was a friend from the start not a salesperson! Very professional and attentive. The process was smooth and quick I would recommend Principle Toyota if you’re looking to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pleasure to Deal With

By tvhj on 9/15/2019 at 8:29 PM.

First let me start by stating that we were forced to look for another vehicle after a careless Memphis driver totaled our pride and joy. This did not leave my wife and I with a great attitude for car shopping due to the loss of time and money. We roughly knew what we wanted and had a list of several dealerships to visit to start the process. Principle Toyota was first on the list, Seth Green just happened to be on the floor when my wife and walked into Principle. We found him to be very knowledgeable and extremely easy to talk to. After a couple test drives and some ball park numbers, we proceeded to spend the rest of the day looking at other vehicles at several other dealerships and found ourselves going back to Principle the next day. We gave Seth a list of the "Must Haves" and the "wants" we were looking for and he put us in exactly what we were looking for at a very good price. Peter Butler was the nicest and easiest finance person we have ever dealt with. Everything was crystal clear, no hidden "add on" irritations, and also Peter has a great sense of humor. We highly recommend giving Seth, Peter, and Principle a chance if your car shopping, you won't be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Gran experiencia

By JorgeArjona on 9/14/2019 at 2:40 AM.

Muy buen vendedor, explica excelente y ayuda en gran medida, importante que es bilingüe español e inglés. En general el personal es muy atento y amable .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second experience was just a great as the first!

By J&KGoodwin on 9/13/2019 at 11:37 PM.

This is my second purchase from Principle Toyota and the customer service was great. There will definitely be a third. Sandeep Soni was a perfect fit for my wife and I. Sandeep is one of those sales professionals you keep going back to!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Associate that made car buying fun

By Bigfoot on 9/13/2019 at 6:15 PM.

This was my second time buying a vehicle from this man. Jerry Melton made this new car buy a very pleasant experience. He did not try to pressure my decision, he listened and let me decide. It was a pleasure working with Mr Melton. He even helped me with my golf swing! Thanks, Jerry!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent

By Jesus on 9/11/2019 at 1:37 PM.

Kudos... to April Haney for being professional, friendly and positive. Most important she could hear me. She listened to my request. She is wonderful! Have a fabulous day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Costumer Service

By Hi on 9/8/2019 at 3:31 AM. Helped by I forgot the name of the manager I talked to,.

Thank you Jimmy for your welcoming service and attention. I'm glad I could make businness with Principle Toyota because they've offered me what I was looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Kelly was great!

By Mark99 on 9/8/2019 at 9:00 PM.

Kelly was very responsive to our needs, and met all of our requirements. The finance department processed the immense amount of paperwork very quickly, which saved us a lot of time. We appreciate the friendly and accommodating service we received from Kelly and the rest of the group.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gr8 Place to Buy a Car!

By Jerry Stephenson on 9/7/2019 at 6:42 PM.

Great car buying experience from Principle Toyota. Salesperson April Haynie was perfect and could not have been nicer. Bought a used 2015 Prius and it runs like a dream. Runs quiet and smooth and has more power from a hybrid than you might expect. Drove from Yazoo City to Jackson in the hills and still got over 50 mpg in the power mode. In eco mode getting up to 56 mpg. Love all the features on the car and am sure I will enjoy it for a long time, especially the fuel savings. Thank you, April and the team at Principle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at 7370 Winchester with Mr.shelton

By Theo on 9/5/2019 at 4:14 AM.

Had an great Experience with sales Shelton maben... he’s very knowledgeable of his job/ Vehicles ,helpful and makes car buying easy... had and ball working with u sir

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple transaction, great vehcile

By dgstrummer on 9/5/2019 at 6:04 PM.

Kelly listened to my priorities, found me the exact car I wanted and made the purchase process quick and painless. She spent time introducing me to some of the new technology in my 2019 Camry and I've never been happier with a vehicle. 10/10 would buy again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Staff was Friendly

By Shea9840 on 9/5/2019 at 2:04 AM.

Friendly staff. Greeted as I walked in and quickly assessed my needs. Worked efficiently with other employees and had me out and back on the road in less than 30 minutes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car buyer

By Pamie on 9/4/2019 at 8:47 PM.

I set up a time to meet with Cassi and she was ready with cars for me to rest drive. Peter was great with financing. Overall a great experience !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT!!!! Bonnie 2019 Tacoma

By moonpie on 9/4/2019 at 1:51 PM.

Everything was excellent in general. Not only was Peter very professional, he was very nice and explained everything well.. Darrell was wonderful and got me a good deal. I highly recommend Darrell if you go in to buy new or used. I wish I could give them a thousand kudos.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience!

By Kat Mayo on 9/3/2019 at 1:47 PM. Helped by Keisha Hightower.

We had a great buying experience at Principle Toyota this last weekend. Our sales person, Keisha Hightower, was easy to work with and not high pressure. She was fun to work with and get to know! We already knew we would be buying a quality vehicle because it is a Toyota but the dealership made the experience even better. I can honestly say that I look forward to being there when it is time to service my vehicle! And even more so when the location in Hernando, MS opens which is closer to our home!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of state car sale

By jrcorado13 on 9/2/2019 at 3:50 PM.

Found the car I wanted online. I inquired about the vehicle and Andy Fong contacted me quickly and answered all my questions, he even sent me some very high quality photos of the engine. I made a deposit and flew in one week later to pick up my car. I'm glad Andy was my sales rep I would definitively recommend him to family and friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By Maytor2001 on 8/31/2019 at 11:26 PM.

It makes everything easy and fast, Tomas V. Thanks for making a dream come true! I left the agency with my Corolla 0 miles in minutes ... very attentive and cordial at all times.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

car buying experience

By Diane660 on 8/30/2019 at 3:45 PM.

After getting a price rating from Carmax, I went to Principle Toyota. They gave me more for my trade in than Carmax had offered. The sales people at Principle (Sandeep Soni) were very professional and I felt like I was being treated fairly. The whole process was handled in a very timely fashion. I am extremely satisfied with my RAV 4.

I would recommend this dealer.