Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.4  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Sales Team

By Jacquelynne on 4/13/2019 at 1:29 PM. Helped by Clyde Bethea.

I primarily worked with Clyde and I have to say that I was actually mad at him, but in a good way because I absolutely Love, Love, Love my new car and I was not there to buy a car when I met this man. I was having my CR-V serviced and somehow walked away with a brand new Accord and it is one of the best things I have done and the reason is Clyde Bethea. He is by far the best car salesman I have ever had the pleasure of dealing with. Before I met him I did not believe there was any such thing as an honest car salesman. If you are going to Priority Honda Huntersville, ask for Clyde!! Overall, the whole experience was as pleasant as buying a car can be, the whole team was wonderful, helpful and knowledgeable. Totally worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ben Nash is a rising star!

By purplehaze on 3/7/2019 at 2:33 PM. Helped by BEN NASH.

We have had a wonderful experience purchasing a new Honda Pilot Elite from Ben Nash, a new member of the sales force. From the moment we walked in and met Ben, we explained we were test driving several different brands of SUV and wanted to test drive the new Pilot. He was quick to put our entire family into a beautiful Pilot and take it for a spin. He took the time to answer tons of random questions and show us a number of features during the drive. After the test drive, we knew we had a huge decision to make based on the other competitors' vehicles we test drove that day. After a lot of discussion, we knew the Pilot Elite was for us. Ben was extremely helpful and friendly and accessible via phone/text/email to continue to answer questions and assist us with accessories selection and price negotiation. He was so flexible with scheduling times for us to come in to sign paperwork and was very understanding of our family's very busy schedule. The best part of our experience with Ben, was not feeling the typical sales rep "high pressure." He truly listened to us and worked with us at our pace rather than just pushing for a sale. Our family will happily recommend Ben Nash at Priority Honda to any of our friends looking to buy a car. What a kind, helpful and hard-working young man---clearly will be a huge asset to the Honda family!!!! THANK YOU, BEN!!! The Hayes Family

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible

By Sean Reece on 1/16/2019 at 7:07 AM. Helped by Brandon Hunt.

If I could give negative stars, I would. Worst customer service I have encountered in a while. Features that I bought the car for do not work. No one is concerned. Added charges for $895 worth of gap insurance that I was not informed of on car purchase. Did not notify my car insurance of new purchase and have been driving around for one month with no coverage and I wasn't aware. When my car insurance company called them, they were rude and not cooperative. I have left messages with no response. I have emailed the general manager with no response. If you are looking for a Honda, I definitely would not buy here. Stick with Hendricks if you want service. Very disappointed that I purchased a $32k vehicle at Priority Honda and I have been treated so poorly. Brandon Hunt was my salesman. Save yourself the trouble. Go some where else to spend your hard earned money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great salesmanship from Chris Hart

By Onlyhonda on 1/11/2019 at 1:05 AM. Helped by Chris Hart.

Chris was great, spend many hours dedicated to getting me the best deal and car. He was methodical and understanding to my needs which he met perfectly.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Awesome.I Recommend to my friends

By Rahul on 1/10/2019 at 4:56 AM. Helped by Megan.

I bought Honda CR-V and Megan is the sales person , she was nice and excellent. Good listener and tried to help very much. Explained all features and she makes sure that I am comfortable and she even recommended to try other cars even. Staff was excellent . I highly Recommend. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing auto buying experience

By BS Lambert on 12/8/2018 at 3:13 AM. Helped by Joe Castellano.

Hello, my fiance purchased a Honda accord from Priority Honda. She had an amazing auto buying experience. Her salesman, Joe Castellano, took very good care of my fiance. She was nervous about buying a car without me as I had to work. Joe showed her all the options the car had and explained them to her so she could understand. When it came time to present the numbers again, all the care was taken to make sure she was comfortable. We love the car and had such a great experience I am considering trading my Hyundai in for a Honda. I highly recommend Joe to anyone looking for a new car. I don't know if he sells used cars as he is in the new car building but it is nice to see a car salesman with integrity.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By krystail33 on 11/14/2018 at 11:46 PM.

I would highly recommend this dealership. The service was wounderful, and I just wanted to give a shoutout to Danny for being such a big help. He went beyond expectations, and helped me with the car I bought.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris Hart is the best!!!

By Elriey3 on 11/3/2018 at 4:53 PM. Helped by Chris Hart.

Chris made sure he got me the car I wanted at a great price!!! I’ll definitely refer anyone i know to Chris and to the dealership!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded my expectations!

By Brozze01 on 10/25/2018 at 12:04 AM.

I worked with Catrell, right off he was very nice and super patient with me. He answered all my questions, he's awesome! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Dealership

By H&JK1019 on 10/20/2018 at 3:55 AM. Helped by Regina Bias.

Priority Honda is a dealership you should not overlook if you are in the market for a car. We have been Honda owners since 1977 and purchased through several dealerships, however, nobody compares to their staff, their inventory, and their very competitive pricing. A special thanks goes to Carley O’Rourke and Kenny Robinson, both of whom went out of their to accommodate and satisfy our needs with a new car!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

worst salesman ever

By dj on 10/16/2018 at 9:35 PM.

Went in to look at accord EX-L with Navi or Hybrid at that level or Touring. The person I had been in contact with was not working today. So I was seen by another salesman, he totally ignored what I told him about what I was interested in and showed me something else and kept trying to sell me a lower trim that I was not interested in. Asked to see certain Hybrid on the lot and was ignored again. High pressure sales, told him was not buying today just wanted a quote on a certain trim which I never got. Asked for MGR, he left came back as I was leaving about 15 mins. later and I was told MGR was busy. Had a friend who shopped here ended up buying in Concord and got much better price. Salesman told me price on internet was best price if that is true you can do much better else where. Maybe I just got a bad salesman but I found better prices and much better customer service at ever other dealer I tried.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By jroger26 on 10/15/2018 at 2:29 AM.

I would highly recommend Carley O’rourke from the Sales team at Priority Honda Huntersville. She went above and beyond the call of duty to make my experience very memorable by placing customer care at the top of her list of priorities. Carley is very knowledgeable about all of the Honda line of vehicles and she takes the time to explain all of the features available in each model. All in all she is excellent at her job and I will be recommending her to all of my family and friends.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Michael Nystrom, salesperson

By bluepilot on 9/24/2018 at 4:03 PM. Helped by Michael Nystrom, Regina Bias.

Michael did an exceptional job, he was extremely knowledgeable. Michael went above and beyond by transferring the car seats, installing the floor mats and setting up our phones. Thank you so very much, Lionel & Cindi Sanchez

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience!

By Unknown on 9/21/2018 at 2:07 PM. Helped by Rebeca Yanes.

I had a great experience with this dealership and especially with the new employee Rebeca Yanes she is so kind and doesn’t make you seem like your pushed into buying a car. You feel like you are Family. Also the price and everything you get in return is so worth it! Once I’m ready to upgrade I know where I am going! The best used car dealership I have ever seen.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Customer Service in Service Department

By task on 6/17/2018 at 5:10 AM.

I took my car in , which my son drives, a Honda Civic...for a state inspection which I bought here in 2015. The customer service has always been poor but I ignored it on several occasions...however I have now met my limit...I went in to pick up my car was told by several service representatives..about 8...”we will be with right with you”...waited over 15 minutes with 8 customer service representatives in there...finally they got to me ...maybe because I am an elderly person they ignored me...finally they asked how to help me...it took 2 people to find my paperwork...Then this is the icing on the cake... they told me my car was out there in the parking lot...and we could punch our key fop and fine it! And then he said “when it Hong’s that’s your car”....just saying isn’t that great customer service! I was parked in an area to drop my off my son to get his car and I couldn’t get out ,..I had to ask them how I was to get out and it seemed to bother them...never will I recommend such a dealership with such poor customer service! I recommend you go to Hendrick Honda Concord!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless experience

By JMorton on 5/4/2018 at 11:43 PM. Helped by Andy Hicks, Matt, Louis.

Most people hate the hassle of buying a car. NOT ME! I have known Andy Hicks for awhile and he is such a wonderful manager here! This time he paired me up with a salesman named Matt! Matt was awesome!!! Super knowledgeable about the new CRVs and fun and easy to talk to. Taught me a lot and was very honest about all the differences between the models. I feel like I got a good deal and it was simple and quick! They both were very respectful of our time and our wants in a new CRV. Even Louis in finance was great! I would buy from them again and again!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Love my 2017 Honda Accord!!!!

By Ckelleher on 4/5/2018 at 3:22 AM.

Wallah Richardson Jr. Was extremely pleasant. Danny Poli is the sales manager and quite the character, he is very good at his job. There were a couple of small dents on the back bumper and I had mentioned to Danny that I wanted some paint to cover it and he said that he would have it fixed by the body guy at the shop. Him making that extra effort was appreciated. Before I could come in to have the dent fixed someone hit me from behind, so the appointment is not necessary.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience at Priority!

By BobGC on 3/30/2018 at 9:53 PM.

We just purchased our first Honda. Dominique McFadden did a superb job for us. He knows the vehicles very well and made us feel at ease throughout the purchase of our new CRV. He was professional, courteous, patient, and very helpful in explaining the vehicle's technology.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Helpful Team

By Malik on 3/9/2018 at 10:34 PM. Helped by Andy.

Team made my car sale to Priority Honda easy. They were quick on the evaluation and got a good price for my Accord. Helpful & Good people to talk to as well.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
2   Quality of Work

Bought a preowned Toyota Truck.

By Toyotaroy on 2/26/2018 at 4:10 PM. Helped by Bill Anderson.Andy,Lowell, Lewis.

It was very good experience. Bill Anderson, Andy, Lowell and Lewis first class folks. They went the "extra mile". I would highly recommend them take care of your preowmned needs.Thanks Guys. This is what happens when you deal with the best. Mr Priority must be proud to have this caliber of folks on the staff. Roy Fields.

I would recommend this dealer.