Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car guying experience we've had.

By lizzyb on 10/16/2018 at 7:32 PM.

First I want to say this was a no pressure sales. We knew what we wanted and the staff complied. Everyone was professional and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat customer

By Repeat Customer on 10/15/2018 at 9:29 AM.

This is the 3rd vehicle we have purchased from Priority Hyundai, and We will continue to come here to purchase our vehicles in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last should have been first

By Want2sew on 10/6/2018 at 7:42 PM.

Excellent service, attentive, professional and very fast. Great experience. We told them what we wanted/desired and got that and more. Would recommend to others. Very happy with purchase.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Great car buying experience

By Ma5377 on 9/26/2018 at 11:41 PM.

I will recommend Andrea to anyone looking to purchase a car at Priority Hyundai in Chesapeake VA. She was very patient and knowledgeable making my experience pleasing and stress free! I would have given 5 stars but I don’t want Priority to think they are perfect! Andrea is but this is a Priority review so when I go back for service I will do another review. :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Truck

By Chris Williams on 9/26/2018 at 3:22 AM.

Bought my first truck from this dealership, it was funny because I found it on their website and they didn’t even know they had it on their lot. But after some tough decision making and phone calls, they helped determine the best finanacing for me, and got me behind the wheel of my first truck by the end of the night. Very friendly staff. Highly recommended

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff

By Edward on 9/22/2018 at 8:26 PM.

Staff was very nice and professional. Rob and Andrea were wonderful and worked with me to get a great deal. I appreciate all of there help. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fifth Car from priority

By Shariashmore1 on 9/19/2018 at 1:13 AM.

My 2015 sonata had an issue and I decided to take in for a check up. I spoke to my service advisor and decided to look at newer models. Before the night was over - I had a 2019 Sante Fe!!! Priority gave me more than fair trade and an awesome deal on new car. Melissa and Andrea were the absolute greatest to work with. Andrea spent a ton of time finding the perfect vehicle and then explaining all the options. Syncing blue link and my phone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing personality

By Kelly vivirito on 9/16/2018 at 2:34 PM.

Amazing people and they worked with us on what we were looking for and had an amazing personality. Andrea helped us find our dream car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Cheryl2018 on 9/15/2018 at 6:19 PM.

Don was a excellent salesman. He explained everything I need to know about my car. I will definitely come see him again. And will send my friends and family to him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and fast service

By Thank you on 9/15/2018 at 4:46 PM.

They listened. To the price I wanted to stay in for the vehicle I was looking for and found me excatly what I wanted and worked very fast to get it done efficiently when I returned from the bank it was already to clean and ready. Andrea made sure everything was perfect the threw the whole process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Pass2017! on 9/8/2018 at 6:08 PM.

Going into this I really felt defeated. After totaling my car I had no idea what I would do. I knew what features I wanted, but my finances don’t match my taste. Or at least that’s what I thought. I was able to walk out of the dealership with an amazing deal and just about everything I wanted. Don took his time with me and focused on what he could do, rather than what he may not have been able to do. Christian gave awesome insight on the vehicle I ended up purchasing and Melissa did an outstanding job with getting me approved. Phil, helped me at the end with his prayers and understood that my tears were a result of Gods faithfulness. I would highly recommend this dealership to anyone, but Don in particular. Genuine and efficient service. Could not have asked for much more. Oh yea and thanks Belinda for encouraging me to come on in even though I didn’t feel qualified.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Going to a place of comfort

By Lnona on 9/8/2018 at 6:00 PM.

I came to priority to begin my search for a car. I was met at the door with a smile and a warm introduction. I asked to see Allen who had sold a car to a friend. The salesperson said Allen was off that day but proceeded to introduce herself as Andrea Allen, said she would do her best to help me, escorted me to her desk and asked me to let her know what I was looking for. With a hesitant and defensive stance I reluctantly gave my info only after Andrea assured she would not bombard me with calls and texts. Andrea never lost her smile or welcoming attitude, even though I remained reluctant. After intently listening she heard my terms and said with assurety that she could meet my terms. Andrea said she had two vehicles to show me. She returned with the first one, I remained quiet as she took me for a test run ( I had a prosthetic boot so I could not drive). I really did not intend on buying a car as this was the 1st dealership I visited. After returning with the second car she looked at me and said “You don’t even have to say anything I can tell by your body language this is not for you. After the test ride, she let me out at the door and went to park the car. I called my friend and told her to come pick me up cause I hadn’t found anything. When Andrea came back she said “I have one more car I would like for you to see. It is a Hyundai Elantra”. I kinda frowned and she said “let me go get it.” When she pulled up I thought “Okay, I like the look and the color.” I met her at the door with a smile, I think it was the first smile I gave. When I got in the car it was magic, I knew this was the one. We went for a ride and I couldn’t contain my excitement. Once back at the desk Andrea showed me the specs on the car and asked “if I show you the right numbers would you be willing to buy the car today?” I told her NO, because it was such a large purchase I would have to go home and pray about it. Then Rob came over and thanked me for being patient and we went over everything again. I looked over at Andrea, who still had that air of peace and pleasantness. I told Rob the same that I had to pray first. He then said that he couldn’t guarantee the car would still be there, because if someone else came in to buy it he would have to sell it. My response was, no problem, if the car was not there when I returned it just meant that it wasn’t the car for me. All the while I knew this was my car and it would be there when I returned, and if it wasn’t I had faith in Andrea and knew she would find something even better! The next day, Andrea came and picked me up at my house. Thank you Andrea, for being the person you are and thank you Priority for making this such a positive and pleasant experience. Priority was recommended by someone who recently bought a car from you and I would not hesitate for one second to recommend your dealership to anyone. Again, I want to thank Andrea and everyone else at Priority Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second car from priority Hyundai

By Gbernhardt on 9/8/2018 at 5:44 AM.

At 19 I purchased my first used car alone and a year later I purchased a brand new vehicle. Don was very patient with me and guided me in the right direction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Man Ever!

By Thompson, Lynnetta on 9/7/2018 at 8:02 PM.

Allen Small is by far the best Salesman I have ever dealt with. He was very informative and knowledgeable about the car I bought, as well as gave me multiple options within my budget. I would recommend that if you go to Priority.. ask for him. He gets the job done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience from start to finish

By Jnmadkins on 9/7/2018 at 7:04 PM.

This morning I woke up and decided I wanted to buy a new car from my 25th birthday . Nervous and indecisive I got in my car and drove to priority Hyundai . I thought I would immediately be taken advantage of by pushy salesmen . But to my surprise that wasn’t the case. Andrea greeted me with in 2 mins and my experience was pleasant from that moment . She listened to what I wanted and didn’t try to push luxury down my thoart. She worked with my indecisiveness and most importantly my budget . She even have a bowl of candy at her desk! The entire staff was super friendly and I couldn’t imagine a better car buying experience .

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Terrible Display of time management

By Johnsonqd on 9/5/2018 at 9:09 PM. Helped by Service department.

I got a flat tire two days ago. I called the service department the first day of the flat tire to schedule an appointment, and I was told I had an appointment scheduled for 1:30 the same day. I get an email confirmation stating my appointment was for the following day, I called the service dept and they confirmed it was for the following day. They apologized for the scheduling but I understood. Day of scheduled appointment I arrive 25 minutes early and I had to wait THREE hours for them to plug my tire. That is unsatisfactory for one of the area’s largest dealerships. Not to mention the plug job looks like they took some black goop and packed it over the hole. I believe scheduling an appointment means they will get started working on my issue no later than 15 min after my scheduled time. If there are customers ahead of me then schedule my appointment accordingly. Now just to be fair if I was a walk-in I would understand a THREE HOUR WAIT for service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

So smooth and easy!

By Cjv719 on 9/5/2018 at 6:25 PM.

Thanks Mike for making the car buying experience so smooth and easy. You listened to what I wanted and needed and delivered it with service and ease! Appreciate you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Ms Andrea thank you

By Johnsonqd on 9/4/2018 at 12:21 AM.

I was assisted by Ms Andrea Allen. She was extremely helpful and accommodating, I told her price was the key and she began showing me the wide range of used vehicles. After further discussion with my family we asked her about new vehicles, and again she showed us everything on the lot. Once we decided on a model she began the process of getting the price down to fit our budget. After that was complete she took my daughter and showed her every feature the vehicle has and instructed her how to use them safely. She treated us like we were family and we are truly greatful. My daughter loves her car and with the deal given I feel comfortable about the price. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Over All Experience

By Bud on 8/31/2018 at 10:16 AM.

Typically I don't like Dealing with Dealer Ships or Car sales people I don't personally know. But I have to admit Andrea Allen was the exception to this. She made the whole transaction from start to finish extremely pleasant and smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SALES REPRESENTATIVE!!

By Elder, Lynn7 on 8/29/2018 at 12:31 PM.

Ms. Allen is an excellent sales representative. She knows how to make her client feel comfortable looking for a new car. Ms. Allen knows her craft. She listen to the need and she delivered it. After my new car purchase, she called to check on how I was enjoying my car and stated if I had any other questions feel free to call her. I will come back. And will ask for Ms. Allen help. THANK YOU MS. ALLEN!!!

I would recommend this dealer.