Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!

By David V on 12/13/2018 at 11:53 PM.

I've bought a lot of vehicles from a lot of different dealerships over the years. As far as me and the wife are concerned, Mike Russell at Priority Infiniti is the best in the business. Mike was low pressure and super knowledgeable of the new QX 80 that we bought. I left the dealership feeling we made a new friend for life. GREAT buying experience and excellent dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Mike Russell when you shop for your next Infinity

By jjenkins773 on 12/1/2018 at 6:39 PM.

Mike Russell at Priority Infinity Greenbrier is the man. He makes every customer feel like family and not just another number. We appreciate your outstanding customer service Mike.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Infiniti Experience

By QX801116 on 11/21/2018 at 9:21 PM. Helped by Vince Seymore.

Outstanding dealer and grade A customer service. The Infiniti representatives were attentive and professional. I look forward to conducting future purchasing business with this establishment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress free

By Gizette on 11/19/2018 at 3:41 AM.

From the moment I stepped foot in the door Paul Schwab was OUTSTANDING! He understands and sincerely appreciates his military customers and that made me feel at home. There was ZERO pressure to purchase... Paul gave me all the time and information I needed to make my decision. When I left I felt good with the decision I made and I was glad Paul was there throughout the process. Thank you so much for a FANTASTIC buying experience! ASK FOR PAUL SCHWAB AT PRIORITY INFINITY OF GREENBRIER!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh king gives 5 stars

By King on 11/13/2018 at 9:16 AM.

Great service all the way. 5 stars, wonderful staff and management . Got everything I needed taken care of right away. Looking forward to my next visit

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New Purchase

By Lisa2018 on 11/10/2018 at 3:29 PM.

Darrell Johnson was a pleasure to work with in buying my new SUV. He was friendly and made it a seem less process. I would recommend him to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience !

By ShariBrown on 11/11/2018 at 3:54 PM.

When I first went to the lot, I was super worried that I would have to deal with one of those harassing type of salesman, but then I met Michael Russell, a.k.a Uncle Mike. He made me feel super comfortable right off the bat, kind of like the cool uncle, which is why I started calling him Uncle Mike, lol. He didn’t push me into anything I wasn’t okay with and he talked me thru everything. When I went back to actually purchase the car, he made everything so easy and efficient. Even the problems I addressed with him about the car, he got on it right away with a smile on his face! I would definitely recommend this dealership and Uncle Mike to anyone who was in the market for an Infiniti!! Even the guy who walked me thru all the paperwork was awesome! He answered my questions without talking in circles and explained everything I was signing. It was also nice that the manager came in to speak to me and assure that I would be taken care of. From start to finish, this process was by far 5 star!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

He is more than a salesman he is Family!!!!!!

By writebroslilbro on 11/9/2018 at 9:22 PM.

Mike Russell has made this process worry free! I told him exactly what I wanted and he delivered , he is family for sure he made this process so easy and stress free he treated me as if I was his son shopping for a car. I would never go to any other sales person besides Mike Russell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

QX 80 purchase

By Dzarr on 11/10/2018 at 7:52 PM.

This was an excellent pressure free car experience while purchasing my new Infinity QX 80. Mr. Johnson acted in a professional manner and I would highly recommend him to future car purchasers at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Good choice !!

By Darla on 11/8/2018 at 1:54 AM.

Mike Russell was the best to work with. He made buying my car painless and simple He was very knowledgeable and thorough. Thanks Mike !! Job well done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer

By Marilyn H on 10/30/2018 at 1:46 PM.

This past Sunday, my husband and I decided to take a ride out to Priority INFINITI to take a look at the redesigned QX50. Our salesman, Darrell Johnson, greeted us warmly. He asked all the right questions and explained the new features on this vehicle. We took a test drive and, when we also wanted to look at the QX30, Darrell was again very informative and took us on another test drive. We decided on the QX50. Darrell and Vince Seymour worked patiently with us to find just the right vehicle at a fair price. Yesterday, I picked up my brand new car. Darrell was again very patient and helpful. He showed me how to set up my phone, how to add radio stations, how to use the Personal Assistant and many other features. Darrell made it clear that he is available to help answer questions if needed in the future. Clearly, Darrell’s job didn’t end with the sale. I love my new vehicle and, when the time comes to get another vehicle, I will definitely look for Darrell. One more thing...on top of being a very friendly and helpful salesman, Darrell is a dog lover just like me. I am so glad I got to work with Darrell and I love my new vehicle! Thanks to Darrell and Vince for making it easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Immaculate Customer Service/Trustworthy and Knowledgable

By Q60S Candy Red on 10/26/2018 at 3:53 PM.

Without a shadow of doubt, I recently experienced the very best customer service of all time. I few days ago my husband and I walked into your dealership because we were interested in purchasing a new vehicle. We were immediately greeted by a friendly and charismatic gentleman. From the beginning, he was extremely interested in knowing exactly what we wanted and started showing us different body styled Infiniti. He gave a detailed description of each vehicle and the features. Once we were settle on the vehicle, he showed us the different exterior and interior color, expressed that your company could assist with providing the color we wanted if we did like the colors provided. We settled on the perfect Infiniti an Q60s. Darrell ‘s communication skills were immaculate from beginning to end. He heard our needs and wants and fulfilled them to the best of his ability. His sense of humor was out of this world which made the process quick, easy, and painless. There was never a dull moment. He made us feel like were we apart of the Infiniti family and not just customers. To top it off he gave us company paraphernalia and gave us the option to pick whatever we wanted. I would highly not only recommend your company, but Darrell Johnson as the go-to-salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Priority INFINITI

By SP on 10/17/2018 at 11:23 PM.

Darrell Johnson is the best salesman. He is very patient and will answer questions about the vehicles. After purchasing the vehicle, he takes the time to explain the features and how to operate them. He follows up to make sure that you’re happy with the vehicle to see if there’s anything you need. I recommend if you’re interested in purchasing a car you visit Darrell Johnson at Priority INFINITI. Vince Seymore was also patient. He had your best interest in mind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable and Honest

By cheree73 on 10/15/2018 at 7:05 PM.

The best experience purchasing a vehicle at any dealership. Darrell Johnson is the BEST car salesman in the business. I plan to purchase my next QX60 from him in the near future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

All about Service

By procoach on 9/10/2018 at 7:52 PM.

I do not enjoy the car buying process so as a result; I do my research before ever going to a dealership. I narrowed my search down to 3 make/models and visited 3 different dealerships. As a professional coach and someone that has been in the sales industry for 27 years, I will admit that I have high expectations when it comes to service. Paul exceeded my expectations in the service arena and he KNOWS his product which is much more than I can say for the other 2 dealerships I visited. Their focus was on the $, Pauls focus was on the service. If you are in the Hampton Roads area and are interested in purchasing an Infiniti, PAUL IS YOUR GUY!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My first Infiniti

By NStrauser on 8/22/2018 at 9:14 PM.

Paul Schwab was great to work with. He responded immediately to my online inquiry, was very friendly and professional. My husband and I met him at the dealership the next morning to view the vehicles we were interested in. Paul took his time explaining the differences with the vehicles and provided excellent customer service. I would highly recommend Paul to any of my friends or family!

I would recommend this dealer.