Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.2  
Overall Experience
3.9  
Price
4.2  
Quality of Work
4  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Priority Nissan Williamsburg Awesome.

By Newgirl48 on 1/7/2019 at 9:43 PM. Helped by Mary Abram.

Everyone was so awesome. Very helpful and kind. Thanks so much to Mary Abram she's great, go see her. Thanks to everyone else i meet, great teamwork.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cole Norwood

By Jwglem on 1/5/2019 at 12:03 PM. Helped by Cole Norwood.

Cole was very knowledgeable to vehicles. Great asset to your team. You need more Coles on your staff, he was great Cole worked with me to get what I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Iampeter on 8/11/2018 at 7:08 PM. Helped by Charles Ingram.

Easy to work with. In and out quickly. The salesman, manager and finance manager were great to work with. Great finance rates too. Highly recommend.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Broke my AC When Replacing Air Bag

By Brian Aufderheide on 7/13/2018 at 12:31 AM. Helped by Beth.

Went there to replace an air bag that was recalled for my Nissan Versa. Customer waiting area is fine with free Starbucks coffee from a machine. But for my 8:30 am appointment I did not get out till over two hours later for a relatively straightforward replacement that I was told would take thirty minutes. Upon leaving the place, I noticed that my presets for my radio were screwed up and my AC was now dead... like zilch nada. I called from the highway and told them what had happened. I was told that I would have to talk to the head of service and that I would need to bring the car back in. Brought the car back in did not talk to the manager, he had left message with service rep for the car that they would look at it. Waited another hour and a half. Told that the procedure did not affect the AC (battery was disconnected and that caused problems on radio presets) and so would not be taking care of it. It was very annoying cause you could have simply said that over the phone saving me a trip. And yes I get that changing an air bag will not be affecting the AC belt or the refrigerant lines. However it did die and you obviously were in area of wiring harness in the steering wheel. Problem was electrical not mechanical. Informed her that I would not ever be coming back and that I would be posting reviews to that effect. Did not matter... so now I have to find a car electrician to fix problem they caused.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Me.Hebb

By Berthebb1957 on 5/10/2018 at 12:00 AM. Helped by Joe Kevin Ben Danny and the rest !.

My day was made I got to visit my extended family at Priority Nissan Williamsburg ! They mean the World to me and my wife awesome all around 💗💗💗

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I could ask for!

By nicoles7218 on 4/24/2018 at 10:32 PM. Helped by Kevin Fox.

By far the best experience I have ever had and could ever ask for with having my car serviced! I usually go to places like Jiffy Lube or Goodyear, but I seem to be consistently disappointed and my car tends to be worse off than when I dropped it off. Everyone at Priority Nissan was extremely helpful, honest, and friendly throughout the whole process. I had major mechanical issues that needed to be fixed, and they emailed me a thorough vehicle health inspection report with quoted prices for everything. Not only did they provide excellent results for the services I requested (my car is back to how it was when I first bought it!), but they also replaced recalled parts without charge, did a complimentary car wash, and reduced the labor charged for fixing things that were in the same area. I never write reviews, but I had to take a moment to commend these amazing individuals for the quality works they do and their excellent customer service skills. Thank you so much, Priority Nissan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pathfinder service

By Pathfinder service on 1/10/2018 at 5:31 PM. Helped by Patrisha.

Easy to schedule. Able to wait for oil change. Work completed as committed. Very professional, knowledgeable staff. Kept me posted on progress. Comfortable, clean waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just Awesome!

By BertHebb1957 on 12/30/2017 at 1:49 PM. Helped by Joe... a Kevin Fox... Jennette Wright....

Priority is Second to none ! Joe my Machanic Kevin Fox and Jennette Wright in service treat me like Family.. They bend over backwards to make customers Happy ... Everyone who works at Priority is first Class....

I would recommend this dealer.

Overall Rating

3.0  

4   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Ask the right questions

By A_C on 11/22/2017 at 10:02 PM. Helped by Avonta Canady.

Bought a used vehicle at this dealership. Found out 2 days later from the salesman that there were 3 outstanding factory recalls that needed to be performed. Since the vehicle was a Ford and not a Nissan, I was told I had to take the vehicle to the Ford dealership. They should of had these recalls performed before they sold the vehicle. Very inconvenient and had to take time out of my schedule to have them completed. I was told a CarFax report had been run on the vehicle but I never received it. Called back and was told that since the car was sold, they no longer had access to the report, would have to pay for it out of my pocket. Not happy with this dealership and I would not recommend this dealership to family or friends if they were in the market to purchase a vehicle.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Sales

By Pgasparac on 4/28/2017 at 4:29 PM. Helped by Avonte.

I have bought three vehicles from the Nissan I Williamsburg. The first vehicle I'm still waiting for tags for that that's been over 60 days. The second vehicle would like a lemon and we had to take it back do you to the engine light coming on had a major leak on the inside of the engine and they try to sell it to us. But their vehicle with my daughters soon as I got in the vehicle I knew there was something wrong with the back tire had to take it back and it took a couple days to get that fixed. It's always something with Nissan!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Misrepresented

By Allen on 11/29/2016 at 6:53 PM. Helped by Todd.

I traded my f150 XLT 4x4 on a f250 and felt it was misrepresented...at the time they advised you had 5 days so on day 2 I told them how I felt and wanted my truck back they acted like they never heard of the 5 days swap till I showed them on their own web site... they said I couldn't get my truck back and had to get something off the lot. So they gave gave me a base Altima....at least it will run till paid for..but no one in there right mind would trade a f150 XLT 4x4 for a base Altima. But now 6 months later they lost paperwork and now they want me to sign more paperwork for the new owner. Wow apparently they resold my truck without a title...I think I need to be compensated for my signature

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car service visit, williamsburg

By lawrence hayes on 9/4/2016 at 3:42 AM. Helped by Patrisha Querubin andd others doinlt remember all the names.

The service department was very helpful. I, was on a tight schedule they got me in very fast. They service Advisor , Patrisha Querubin, who took care of me , was great . Took care of everything quick. Very nice people in the department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and Amazing.

By Chatty Cathy on 7/3/2016 at 7:05 PM. Helped by Lonnie (?), Royce.

Stopped in to see what was available. The salesman was thorough and knew what I was looking for. I didn't expect to buy that day, but I couldn't refuse their offer. I would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Summer fun in a drop top on 3/23/2016 at 1:10 AM. Helped by Annie Sears, Randall Plaxa.

I found a Mazda Miata advertised on rhe Priority website and asked about it via an email to Annie Sears. I came in to ask about it and apparently it had been sold. Annie introduced me to Randall Plaxa and he showed me a Volkswagen EOS convertible hardtop. I went home with an awesome car from an awesome deal and dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By figglets on 3/8/2016 at 1:35 AM. Helped by Randall Plaxa, Avanta, Annie Sears, Russ Beach.

Went to the dealership expecting to look at an Armada; ended up purchasing a Ford Expedition. Randall Plaxa and the entire staff could not have been more helpful. They were extremely fair with our trade in and avoided the back and forth games that some dealerships play. Would go back again in a heartbeat.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Bill48 on 2/3/2016 at 5:03 PM. Helped by Marty.

We decided to get a much needed new vehicle, and stopped in to Priority this past Saturday. Met and spoke with Marty, and left with a new Rogue.. Friendly, honest transaction, everyone we met seemed friendly and interested.. Had the car in to complete some of the finish and trim items yesterday and the service team Kevin and Patrisha - were great. Everything done as promised.. Thank you Deb and Bill Schmidt, Wmsburg

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Dalenkeisha on 12/17/2015 at 3:25 AM. Helped by Avanta Canady.

The customer service was different from other dealers, which was demonstrated in the need of the customer. The service was so great that I'm sold making Priority Nissan of Williamsburg the only place I would purchase another vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

EXCELLANT SERVICE AND AVONTA CANADY.

By newvehman on 11/9/2015 at 10:51 PM. Helped by Avonta Canady.

I JUST LEFT FORD DEALERSHIP AND TRIED PRIORITY. WHAT A CHANGE. AVONTA CANADY SOLD ME ON THE CAR I WANTED. SIMPLY A PLEASURE WORKING WITH.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend Priority Nissan Williamsburg

By LuvNissan on 11/7/2015 at 4:00 PM. Helped by Kevin, Todd Teal.

Just purchased a new Murano from Priority Nissan Williamsburg. What a refreshing experience. We had our older Nissan 350 Z serviced there before and can say, Kevin in the service area is so professional and coordinates everything seamlessly. The dealership is beautiful. A very comfortable waiting room is clean and well stocked with snacks, coffee, etc. Our buying experience with Todd Teal was no less impressive. He thoroughly explained all aspects of the new car, patiently explained the financing options, and presented the new car to us complete with red bow on the showroom floor! Great people,great car, great day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Donna on 6/2/2015 at 10:49 PM. Helped by Avonta Canady.

This is by far one of the best experiences I have had when purchasign a new vehicle. My sales consultant was very cordial, knowledgeable and honest. He did not try to just sale me a new car but took time to see what best met my needs in a new vehicle. The general manager took time to introduce himself to me personally and offered to be of any assistance. I think that goes a long way.

I would recommend this dealer.