Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Sold car right out from under me the morning we where coming

By MaryVanessa on 7/23/2017 at 3:46 PM.

I dealt with Jacob, I have to say we have bought we cars and other family members bought used, but Jacob, just didn't take the time to return my calls ever, was always excuse ,,,Sorry I was so busy yesterday, so things where put off another day, I took my car in did paperwork, never heard a work on Thursday , Friday he called with some questions, I had asked from beginning if they used Ally Auto, oh yes, we'll they don't ,so I called back Friday at 5:00 he was gone, never called me back, I called Saturday told him my dad and I would be up there around 10, he called back and said SUV got stole last night, in other words, they sold it, no excuses but he didn't know anything about it, he never called asked for a deposit last time talked with him and gave him more info, he was so called working on it, typical car dealer behavior, they don't car as long as they get there sale, they could have called or told me you should put a retainer on vehicle til we finalize everything, never a word, I will never buy from them ,, that was my 1st experence with this dealership, my family had sent me thinking I would be taken care of, you can tell when a girl goes alone you seem and I felt very disregarded

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly & respectful.

By Happy Girl on 7/22/2017 at 9:39 PM.

I continue to use Proctor Honda Service Dept. ever since I bought my first Honda because they treat me like they're glad I'm there. Both the Sales and Service Departments are friendly and respectful. Their customer service is awesome.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good, competent service.

By gracy321 on 7/12/2017 at 8:20 PM.

I have had borderline inept service at other Honda dealerships. This is refreshing to find competent service. I will continue to use them and would readily recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy!

By Patti on 6/22/2017 at 12:11 AM.

I had my CRV repaired and I was very happy with the results. But I then decided to upgrade to a 2017 CRV. The experience with the salesperson (Joe) was awesome! The buying process was so quick and easy. I love my new car! I will share my wonderful experience with all my friends.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Only wants some money buck -Totally Unhappy

By Patel on 6/17/2017 at 2:35 PM.

Honda is not making falls statement. But Employees and specially their manager making falls statements. Trying to make customer irritating. Don't know how to behave with the customer. I am a regular customer of honda. This type of worst service i have ever seen before. Manager didn't list my single word. Even though i was 100% right at my point of view. They have wasted my lot of time. Also it was very very frustrating experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Work Done Right and On Time

By Talquin on 6/9/2017 at 11:18 PM. Helped by Sheila Walker.

Sheila Walker made the whole service experience easy with her disposition and knowledge of the different service packages. Randy Green clearly explained the areas they checked/serviced in a way I could understand the condition of my Pilot. They are both part of the team that keeps Proctor's servicing my Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service....Thanks!

By Sunnygirl on 6/8/2017 at 2:48 PM.

I went to Proctor Honda for a recall notice of a part that needed to be replaced, and also car maintenance. Zach was very attentive, courteous and helpful. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terry Rutledge

By kristi on 5/23/2017 at 7:34 PM.

This is my 5th Honda vehicle that I purchased at Proctor Honda. Terry assisted me with 4 out of the 5 purchases. I have Terry's cell number in my phone and she has mine in her phone. That means a great deal to me. When I found out I needed to purchase a new car I texted Terry to let her know I needed her help. I had viewed my car selection on the Proctor Honda website and selected the car I wanted. In my text I let her know. By the end of the day I was the proud owner of my 2012 Honda Civic EX. Thanks Terry. Kristi Kutz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 CRV

By CRV17 on 6/1/2017 at 6:35 PM.

I had the pleasure of buying my second Honda from Procter Honda. The experience was great due to the help of my sales lady Terri Rutlidge. She was very caring, understanding, considerate to all questions and concerns I had and very knowledgeable. I was very happy with my purchase and all the staff. THANK YOU TERRI

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best!

By HONDAMIMI on 5/25/2017 at 6:37 PM. Helped by Neil Aquino.

As people who know me can attest to, I don't drive anything other than a Honda. I presently have a 2007 CR-V, with a little less than 89,000 miles on it. My CR-V is roomy and has plenty of space in the back for carrying luggage or whatever else I need to put back there. I look forward to driving this Honda for many thousands more miles! I highly recommend a Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and attentions

By T thomas on 5/7/2017 at 6:51 PM.

Proctor always provides the best service for my car. Even told me about a recall and scheduled for it to be fixed. Always enjoy proctor

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic and caring service

By RoselleP on 5/1/2017 at 6:05 PM.

Thanks so much for the great service. It's always a pleasure. It was a relief to know that everything could be done in one last minute visit and I appreciate it.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2nd Worst Service in Tallahassee

By Dissatisfied Customer on 4/17/2017 at 1:55 PM. Helped by Don't know.

I have twice tried to get service from this dealership for a Honda Fit. First, because of an air conditioning problem they could never figure out. Second, to replace a defective air bag. It has been over a year, the air bag is still not replaced, and I have been given the run around treatment. Call a phone number,. Wait 3 days for a return call. Phone message to call again. This process repeated for months. Dropping off a car here is a pain also. They are usually late taking keys. The online scheduling requires that you pick "minder" services that you probably don't want. Proctor Honda seems to want to be as irritating as possible.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Refreshing experience

By EB on 4/12/2017 at 5:22 AM.

You will know you made the right decision when you feel the stress leave your body,mind and life. Greg Miller made us feel that way...thanks!! Professional, funny, businesslike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome above and beyond service!

By Cjwhite6 on 3/31/2017 at 12:00 PM.

Awesome above and beyond service! Thank you for helping me open my key fob to replace the battery! And I love love love that you wash my car. Thank you for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service in comfortable setting.

By MarkC65 on 3/27/2017 at 11:13 PM.

I took my wife's CRV in for routine servicing. The Service Dept. did all the routine services (oil change, tire rotation etc.) in short order. They also pointed out that her tires were starting to show wear and then did a courtesy car wash, too. Service like that from people you trust is tough to beat. P. S. I also enjoyed their snacks and coffee while I was waiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Dealership Experience!

By Debra_in_PCB on 3/22/2017 at 1:27 AM. Helped by The receptionist was awesome!.

We were looking for a 2017 Ridgeline RTL, but had an absolutely terrible experience at our local Panama City Honda dealership so we called Proctor Honda in Tallahassee. Stewart took our call originally and was extremely friendly and very helpful. He said the vehicle we wanted was in stock, but had a contract pending. He said he would check incoming inventory and/or see if he could find us the Ridgeline we wanted. He called us back later that night to tell us the contract fell through and since he would not be in the next day arranged for another sales associate, Terri Rutledge, to meet with us. When we arrived, every single person we met was very friendly and extremely helpful. While we were waiting on Terri to finish with another customer, another salesperson named Mary took the time to go over the features of the vehicle, show us the list of options, and answered our questions. Terri then took over and handled our entire sale process with no pressure and knew the answer to every question we had on the vehicle. She made the entire process very quick and easy. I can't say enough about how great our experience was at Proctor. We are in our 60's and have bought many cars over the years at many different dealerships. I would rate Proctor as our best buying experience ever. THANK YOU Proctor! You should all be proud of your company's customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Stress free and great customer service

By Tori on 3/12/2017 at 11:58 AM.

Purchased a certified pre-owned 2013 Honda Civic from Proctor Honda. Nicholas Moreno made the experience easy and stress/pressure free. I will definitely stay with Proctor for any future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service offered by Billy Swindall was almost a reli

By Marie, Linda on 2/11/2017 at 6:09 PM.

Every now and then in the "business" world one gets the privilege of being "served" by someone who really loves people and radiates that love in the form of "How can I make your life a little bit easier and make you feel special?" Billy Swindall is that kind of person and he is one of the reasons I don't dread dealing with car issues anymore. I know he is going to take care of me and that eases my tension and lifts my spirit. I think Billy gets it that we are here on Earth to take care of each other. Kudos to Proctor Honda for valuing such a person and valuing their customers enough to put him on the "frint line!" That tells me Proctor Honda also cares!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Failure to honor warranty

By Witmerm on 2/14/2017 at 12:19 PM.

After failing to honor the warranty on a one year old vehicle, they also failed to even respond to the better business bureau complaint 11943568. Unable to accept responsibility and honor existing commitments. Unwilling to even communicate. Poor service at every juncture. Mark

I would not recommend this dealer.