Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I use the Honda dealer regularly when I am going out of tow

By CE77 on 10/19/2017 at 1:32 AM.

I went to the Honda dealership for a trip check. No appointment was necessary. They were done in less time than stated and Scott went over the details of the check and answered my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Came in for the 30 to 60 days service for new vehicles

By PradaP10 on 10/18/2017 at 11:52 PM.

The tech assured me of timely and good service and that proved to be true. I did not have an appointment but was in and out in a very timely manner on a Saturday morning. My Saturdays are busy for me so I was well pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and knowledgable!

By J. Neeley on 10/16/2017 at 2:24 PM.

Always amazing to work with and never does unnecessary repairs! Always calls if there is any additional work that needs to be completed and always provides a timeline so we know how to plan for expenses. Very Professional!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience as always!!!

By Venci,rosanne on 10/15/2017 at 12:38 AM.

This dealership is always pleasant, professional, and overall a positive experience that is hassle free. Have purchased used and new cars from this dealership and all my experiences have been great. All the staff is friendly and always eager to help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt and Thorough Service

By Kentspuh on 10/7/2017 at 8:27 PM. Helped by Stephen Christo.

Proctor resolved my low tire pressure indicator light promptly and then checked over the entire car and gave it a washing which was much appreciated

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

Excellent dealer

By Elizabeth on 10/6/2017 at 7:35 PM. Helped by Chris Glaze.

Bought a new car from Proctor Honda and have been very happy with their service and especially their promptness. No major problems have been encountered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda Accord

By honda718 on 10/5/2017 at 4:32 PM.

Bought a Accord Sport from Mike Grindberg and Proctor Honda excellent service and very clean car and everyone was nice, thanks for deal I will e back for my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfection

By Wendy1234 on 10/1/2017 at 6:11 PM.

Came in on an extremely busy Saturday for an oil change with no appointment. I was accommodated quickly and with a smile. The most comfortable waiting area and great snacks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Sindee on 9/24/2017 at 5:39 PM.

This is an amazing dealership to do service with. I cannot speak on the sales dept. but I could easily say they are probably great too. Ive worked for multiple dealerships and can say this is hands down the best service dept I've experienced thus far. Prices are fair, scheduling is easy, and they are accommodating in any way possible to fit your schedule.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Thieves

By Linda Bennis on 9/18/2017 at 6:58 PM.

My FSU student just dropped off his car for a recall. Thirty minutes later, they called me in Pennsylvania and said he needs a new starter. That is ridiculous. The car had no problem starting before they got their hands on it. I am furious

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Non-pushy, understood us

By Donsch on 9/17/2017 at 6:51 PM.

I cannot recommend Proctor Honda and Jacob highly enough. It was such an experience that, it alone, will probably convince me to buy my next car at that dealership. He understood exactly what we wanted and did not push for anything else. The whole purchase process took just over an hour, which is a rarity in itself. The dealership itself was very low-key offering everything you could want in conveniences and was clearly interested in us. Thank you, Jacob, for an unexpectedly pleasurable experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Sent my college aged son there for a tire repair.

By Dlv on 9/6/2017 at 11:30 PM. Helped by I don't know who my service adviser was, but I left messages for the two managers.

They kept him there for over 6 hours, never offered him a ride to class or anywhere else. Said he needed a new tire and it was me who suggested that maybe we should buy two. After that the service adviser never suggested balancing tires - that was my suggestion. At the end of the day it was over $500 because they found other things that needed to be done to the tires. All of this and they never came out to speak to him or update him on time frames.....terrible service. I called and left messages for the service manager and never received a call back. I felt that they took advantage of him being a college student with parents that were out of state, I will find somewhere else to take our vehicle while he is in Tallahassee.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Proctor Honda Service Dept

By Honda man Alan on 9/1/2017 at 6:34 PM.

Proctor Honda Service dept. is the most efficient and thorough service centers in the north Florida and South Georgia area. Their technicians are very thorough and apparently have the training to find a problem and fix it! I'm very impressed with this service dept. and will continue to use them although I live in Thomasville, Ga where there is a different Honda dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Earned our Trust

By Craig18 on 8/31/2017 at 1:38 PM.

Our car buying experience was first class from beginning to end. Proctor Honda is a well oiled customer service machine. Their teamwork was on display from the moment we engaged them until we drove our new Civic away. Our internet sales team (Obie and Jacob) were supported on all sides, including; from Client Care (Joanie) right on through to the Sales Manager (Trey). I even left my Ridgeline with (Zach) in service who happened to be still working well after the department closed for the day. I would imagine that all the Proctor Dealerships are first class, after all it usually starts with the top. Thank you....we will be back!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Attempted Repair Ripp-off

By Unhappy Honda Customer on 8/16/2017 at 5:51 PM. Helped by 91487 Anthony Scott.

Told me I had two bad shock absorbers that needed to be replaced. When I pointed out that the previous week they only diagnosed ONE bad shock abosorber and I was going to get a second opinion....the service guy went into the garage for a few minutes and when he came back said the mechanic was only "suggesting" that both be replaced. When I asked him why I wasn't told THAT and given a choice of what to be repaired, he mumbled about confusion on the mechanics part. I explained to him that credibility was difficult to regain after doing such a fine job of losing it. Then he took the paper work and re-wrote it so that both a single shock and two shock replacements were quoted. Would YOUR wife or daughter know to question whether they needed two shocks absorbed replaced ($600+) vs only one ($300)? Be careful with these people! Asked to speak to the Service Manager....off sick. Went to the front desk to speak to the GM....not available. Left a message for the GM.....7 days later....no return call. Called Honda Customer Service...sorry....too bad....will let the district supervisor know. He MIGHT call you in a couple of weeks.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Sold car right out from under me the morning we where coming

By MaryVanessa on 7/23/2017 at 3:46 PM.

I dealt with Jacob, I have to say we have bought we cars and other family members bought used, but Jacob, just didn't take the time to return my calls ever, was always excuse ,,,Sorry I was so busy yesterday, so things where put off another day, I took my car in did paperwork, never heard a work on Thursday , Friday he called with some questions, I had asked from beginning if they used Ally Auto, oh yes, we'll they don't ,so I called back Friday at 5:00 he was gone, never called me back, I called Saturday told him my dad and I would be up there around 10, he called back and said SUV got stole last night, in other words, they sold it, no excuses but he didn't know anything about it, he never called asked for a deposit last time talked with him and gave him more info, he was so called working on it, typical car dealer behavior, they don't car as long as they get there sale, they could have called or told me you should put a retainer on vehicle til we finalize everything, never a word, I will never buy from them ,, that was my 1st experence with this dealership, my family had sent me thinking I would be taken care of, you can tell when a girl goes alone you seem and I felt very disregarded

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly & respectful.

By Happy Girl on 7/22/2017 at 9:39 PM.

I continue to use Proctor Honda Service Dept. ever since I bought my first Honda because they treat me like they're glad I'm there. Both the Sales and Service Departments are friendly and respectful. Their customer service is awesome.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good, competent service.

By gracy321 on 7/12/2017 at 8:20 PM.

I have had borderline inept service at other Honda dealerships. This is refreshing to find competent service. I will continue to use them and would readily recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy!

By Patti on 6/22/2017 at 12:11 AM.

I had my CRV repaired and I was very happy with the results. But I then decided to upgrade to a 2017 CRV. The experience with the salesperson (Joe) was awesome! The buying process was so quick and easy. I love my new car! I will share my wonderful experience with all my friends.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Only wants some money buck -Totally Unhappy

By Patel on 6/17/2017 at 2:35 PM.

Honda is not making falls statement. But Employees and specially their manager making falls statements. Trying to make customer irritating. Don't know how to behave with the customer. I am a regular customer of honda. This type of worst service i have ever seen before. Manager didn't list my single word. Even though i was 100% right at my point of view. They have wasted my lot of time. Also it was very very frustrating experience.

I would not recommend this dealer.