Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer performance

By Justice81 on 7/30/2017 at 2:20 AM. Helped by Billy swindell.

I give a five-star for customer service . outstanding service Department team. Comfortable waiting room Thanks you Billy swindell for taking care of my 2017 subbie wrx

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service - Every Time!!

By Impreza,Lisa14 on 7/28/2017 at 8:22 PM. Helped by Billy Swindell, Steve (Service Mgr).

2 yrs ago I moved to Cairo (GA) from SA,TX leaving my "Subaru Service Buddies" of 15 yrs behind, never to find comparable service. How wrong I was!! Every visit is a pleasure. Tony and Billy ALWAYS provide A+ service: same day appts (incl emerg. drop-ins), courtesy and knowledge. Steve (Servc Mgr) & his team do quality work (above & beyond) and explain their findings. Waiting area is very clean, relaxing and comfortable, with complimentary refreshments (even occasional "entertainment" is provided by employees who obviously love their jobs!). Nowadays it's so hard to find exemplary service, in any business, but Proctor Subaru definitely has what it takes. See for yourself-you won't be disappointed. I promise!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

service date 7/17/17

By james0386 on 7/18/2017 at 8:39 PM.

The associate I dealt with, Mr. AJ Walker, was amazing as always. We've become friends due to my car needing to be seen weekly over the past month. He is very personable and very good at his job. I would highly recommend him and the other associate staff. We had a running joke that I was moving in! :) They never made me feel as if I was a nuisance and took my input seriously. Which I very much appreciated. The only compliant I may have is that it took from 10 - 4 to get my tire replaced due to the grinding needed. That just seems a tad long to me. But then I am not an expert on how long it should take to grind and replace a tire. Based on my experience I would definitely recommend this dealership for service. Thanks again AJ!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable, respectful, and makes the process easy

By Mary on 7/7/2017 at 1:00 PM.

I don't think I can say enough about Austin. This man treats every person with respect and without the typical "salesman" attitude. He is very knowledgeable about each vehicle and makes himself available for any questions - even after the vehicle is purchased. He works hard and actually cares about his customers. I have never texted a salesman before, but with Austin it was very comfortable and he always got right back with me. He went over each feature in his office, and then went over it again on the vehicle. He will give his honest opinion on the best vehicle for you. He knows his stuff and has worked his way up from the lowest position at the dealership. This means he knows everybody and everything about Subaru. I read his reviews before we went to the dealership, and he did not disappoint. Thank you Austin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Online scheduling for service!

By SUBARU1 on 6/16/2017 at 12:00 PM.

It's easy and convenient. Just visit the Proctor Subaru website and go to the service dept. page. There you will find a menu to select the purpose of your service visit and a calendar with days and times that you get to choose from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I appreciate the excellent customer service.

By Suebug73 on 6/11/2017 at 7:16 PM.

I own a 2011 Subaru Forester and have been pleased with the reliability of the service department. I would purchase another Subaru from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this service department

By AnnF on 6/10/2017 at 11:33 AM.

I purchased my 2017 Subaru Forester from another dealer but I take it Proctor for service. Their service department is always a pleasure to deal with. They are professional and very personable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The service was excellent.

By Paula Davies on 3/14/2017 at 1:44 PM. Helped by A.J, Walker.

This was the first time I had taken my car for service at Proctor Subaru and I was very satisfied with the service. The Service Department staff was excellent. I was really surprised and pleased that they washed my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!!

By Satisfied new customer on 3/12/2017 at 3:08 PM. Helped by 1144 Philip Holland.

I am a first time Subaru owner. I've had several shop visits with other brands at other dealerships. This was the best service visit I've ever had! Friendly people, fast service and effective results!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service Department

By tally on 3/9/2017 at 2:32 PM.

Service Department staff is very responsive and I love the complimentary car wash. The shuttle is very convenient and Sam, the driver is one of the nicest individuals I have ever met.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It's easy to buy a car from Proctor Subaru

By SUBARU1 on 3/9/2017 at 10:55 AM.

In less than 2 hours Will, my salesman, helped me select a vehicle, we took a test drive, he answered my questions, did the negotiations, completed the paperwork and I had a new car. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

You won't be disappointed with austin

By I hate car salesmen!! on 3/7/2017 at 12:09 AM.

Austin made car shopping actually a positive experience. He really is extremely helpful and knowledgeable.... Thank u Austin for not being the typical sales person!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great!

By Lise on 3/4/2017 at 6:12 PM. Helped by New guy don't remember his name..

I have always had good experiences. Staff is easy going and fun and helpful. I love my subaru and this dealer. I am glad I bought a Subaru here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfiied Customer

By pcarp on 3/1/2017 at 11:19 AM.

I took my car in yesterday go routine maintenance and once again had a good experience. The staff explained what needed to be done and got me in and out as soon as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Delightful car buying experience!

By Susan P. on 2/25/2017 at 3:25 AM.

I echo the sentiments expressed by others regarding their car buying experience at Proctor Subaru. It could not have been more pleasant. Everyone we encountered during the process was friendly, knowledgeable and professional. Special shout out to Austin, our Sales Consultant and Hank for showing us the ins and outs of our new Outback - we love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience in the purchase of used vehicle

By Bunk on 2/3/2017 at 2:45 PM.

We just purchased a 2012 Nissan Frontier truck from Proctor Subaru and could not be more satisfied with the deal. Sales Consultant Austin Archibald was highly professional and very helpful during the process. Also their were no surprises during the closing process. I highly recommend Proctor Subaru when choosing to purchase a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, efficient, low pressure sales.

By subaru on 1/25/2017 at 7:49 PM.

Austin was an absolute pleasure - well versed in all things Subaru. He listened and provided exactly the sales and service I asked for. This is my second purchase from Proctor Subaru and I'd highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding car buying experience!

By Kristieteal on 1/21/2017 at 7:23 PM.

Our Subaru purchase was easy and fun! Starting with Austin, our Salesman who was knowledgeable, personable and a pleasure. Will, the finance guy, was also so knowledgeable and very nice. If you are looking for a low pressure place to buy a quality car, definitely see the wonderful team at a Proctor Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great experience!

By Steve G on 1/3/2017 at 3:11 PM.

Austin was very helpful and accommodating and got us into our new car sooner than expected. The entire experience was very smooth, stress-free, and pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic car buying experience!

By Scott on 12/31/2016 at 10:11 PM.

Austin was a true pleasure to work with! I called to inquire about a Subaru Outback that was on the lot, and he went above and beyond to get me all the information that I needed on it. I was a 4 hour drive away from dealership, and he made sure I had everything I needed to make a decision before making the 4 hour drive. When I arrived to the dealership, everything was exactly as described by him, and the car was cleaned up and ready for me to take delivery of it. I would drive 4 hours again to do another deal with him in the future, and would highly recommend him to anyone looking for a vehicle!!

I would recommend this dealer.