Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.1  
Quality of Work
4.4  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Ram 1500 truck purchase

By Davetmml on 11/2/2017 at 12:46 AM. Helped by Oscar Sandoval, Juanita, Bob.

Just bought a 2017 Ram 1500 from Oscar Sandoval. What a great car buying experience. We had called ahead, and he met me with keys in hand when we arrived. He is very knowledgeable on the vehicles, and very personable. There was no pressure at all during price negotiations. Bob, the sales manager was very helpful in working to finalize the out-the-door price that met my expectations. Juanita in finance was very easy to work with, and clearly explained every form throughout the process. My 6 year old was getting hungry after waiting patiently for 2.5 hours, so we went to to dinner while the truck was being detailed before delivery. Oscar went out of his way, and personally delivered the vehicle while we had dinner!. My hat is off to the entire team at Puente Hills CDJR.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best new car purchase experience we have ever had

By SatisfiedCustomer on 11/1/2017 at 6:04 PM. Helped by Oscar.

Our salesman Oscar was friendly and not pushy. We had a great experience purchasing our Charger. All our questions were answered. Best new car purchase experience we have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Son's first car

By Winter on 10/15/2017 at 1:19 AM. Helped by Jimmy and another gentlemen but forgot his name.

Santiago helped us with our son's purchase. Very helpful. Answered all our questions. It was a pleasure working with him from beginning to end.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good.

By Angelina on 10/4/2017 at 12:47 AM.

My service advisor Deborah Mc Gill was very pleasant and helpful. I am definitely coming back to this location. I will also be referring my friends to this location.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Service Review (Oil Change)

By Mama84 on 10/9/2017 at 8:48 PM. Helped by Daniel Vettraino.

Daniel Vettraino service advisor was professional and proficient. Service took less than an hour to complete. Clean dealership waiting room with complimentary donuts. Great experience. Thank you Daniel! Will be a return customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Repair

By Sandra on 9/29/2017 at 11:07 PM. Helped by Debbie.

Debbie was great to work with!She is a great person.She really helped me out and provided me with great se vice.Thank you Debbie!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Ninja Nancy on 9/23/2017 at 10:33 PM. Helped by Debbie McGill.

Great customer service! Very knowledgeable and overall fast and friendly service. We were explained why it was best to rotate our tires which we did and still left within an hour! Good job guys!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Oil change and recall on air bags

By Jessy3232 on 9/23/2017 at 1:46 AM. Helped by Debbie.

Customer service was amazing today at the dealership Debbie at service was great very helpful and super friendly, gives us peace of mind that our car is taken care of by good people and quality work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sam is Great

By Jeepguy on 9/7/2017 at 3:33 AM. Helped by Sam.

This is the place you want to go to buy your next JEEP. Sam was great and I have never had a salesman go above and beyond. He delivered the Jeep all the way to Lancaster. The management team really helped out to getting us not only the deal but peace of mind with a great warranty. When I buy my next jeep it will be from Puente Hills.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied

By Janey LC on 8/20/2017 at 9:53 PM. Helped by Bob sales mgr. Matt in sales. Matt in finance. Armando in sales..

Fair and reasonable transaction. And sales person Matt came to our house to pick up a couple things for the trade in exchange. Totally satisfied. and a thanks to Bob the sales mgr too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New vehicle purchase

By Larry on 8/21/2017 at 12:40 AM. Helped by Bob Fernandez, Armando Rodrigues, Matthew Nieves, & Matt Hwang.

Friendly sales staff, not over bearing nor pushy. Finance department easy to work with; again not over bearing nor pushy. Facility clean. Inventory good. Easy to make an agreeable deal for both parties.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Vanst on 8/12/2017 at 6:49 PM. Helped by Juanita.

Staff was very helpful and detailed. Great service. Provided details and break down of all options and recommendation when purchasing the car. Highly recommend carlos, super patient and great customer service.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Oil change

By Maiden45 on 7/29/2017 at 8:26 PM. Helped by Henry perez.

Great service friendly people good prices. Wait tine was a little long because i didnt make an appointment but was helped right away the only con was the person you pay was on the phone making a personal call and didnt give good service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By marrizabaca on 7/29/2017 at 8:26 PM. Helped by Debbie.

Quick, friendly, thorough, Debbie was nice to me. She left me come in early. Had a nice convo with me. She took great care of me

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BAIT & SWITCH!

By RoseZetta on 5/31/2017 at 3:31 PM.

The bait & switch technique is terrible! I came in yesterday trying to purchase not 1 but 2 vehicles! I am saddened by the absolute lack of moral character displayed by the sales staff. I test drove the purple Jeep Wrangler and told the salesman I wanted to purchase it and hold it. I then test drove a grey Doge Ram dually and told him I wanted it also. When we went inside to write the check for both suddenly the dually was sold! They said they "had others" though but upon looking of course the prices were higher! As for the purple Jeep they of course upped the price even though I printed the price right before going to the store! I'm a good person...I served my country honorably in the US Army. I adopted 6 beautiful kids (most special needs) and now I have custody of an 11 month old I am raising. My karma should be good but this feels REALLY BAD! I do not like the tactics of this sales staff and I am going to make sure everyone knows about this including the DMV. I will take this to court as it is bad advertising and bad sales techniques.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING !!!!!

By Hideky1225 on 5/23/2017 at 4:14 AM. Helped by Jimmy balladares,Tony arevalo.

No pues WOW!! Amazing service this guys went to battle for me and WON! Thanks to Finance manager Jimmy balladares, Tony Arévalo and Carlos Tirado I'm telling you it took a team to make this deal happen the price they got me on my 2017 GREEN CHALLENGER with all the bomb rebates 🙌🏻I was SHOCK AND SHOOK at the same time. You guys were amazing thank so much this guys seriously need a huge raise🤑 or I'm stealing them to work with me. Everyone need to come and see this folks unbelievable work ethic thanks again for all the help you guys made everything so easy made my dream car come to life my car is LIT!!!!

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
1   Price
5   Quality of Work

Bad at first but they fixed the problems

By Britt on 4/30/2017 at 5:43 PM. Helped by BOB, JESUS.

I was frustrated because a new hire Jesus sold me a car with missing parts and failed to mention parts were missing and also that the car didn't include mats, it was only when leaving with the car is when the new hire Jesus informed me of the missing parts but assured me that those parts "didn't matter" I was furious. Overall Jesus was nice but he lacked knowledge for the business he's in and didn't know much about jeeps. For example when I tried test driving the car it wouldn't start and when I asked him if that was normal he said yes when cars sit for a while, but of course the battery was dead and they then had to send me home in a rental because of his mistake. I became fed up and just asked to speak with BOB the manager and he solved all my problems and put my mind at ease. Although my experience wasn't inetially great because of Jesus, BOB really helped me out and hooked me up with parts and mats. I will return here just for him. Jesus needs to learn a little bit more before he starts selling cars on his own or at least have someone watchinging him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly

By Ibukun Olayele on 3/27/2017 at 7:54 PM. Helped by Ronald.

I just bought a Jeep from these guys. Ronald was amazing. It felt more like hanging out with friends. I think the process took longer because we all enjoyed the conversation. The whole team was amazing. Will definitely be coming back her when I'm ready for my next car. Definitely out of the way from where I live in Carson, but the process can't be beat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good customer service

By abrahan.ponce.20 on 3/20/2017 at 8:07 PM. Helped by Jhonathan Quevedo and Bob.

Amazing costumer service , 5 stars to the Main Man who helped me , Jhonathan Quevedo. Him & his crew made everything possible , thanks for the great service.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Matthew Nieves, Puente Hills Chyrsler. PROFESSIONAL!

By cincities on 3/14/2017 at 3:39 AM. Helped by Mr. Matthew Nieves.

Salesman; Matthew Nieves at Puente Hills Chevrolet, treated me kindly and thoughtfully. Matthew kept commitments regarding the deal. He also knew how to work around ALL the red tape and managers to deliver my new vehicle same day. Matthew kept the deal on the table and if it were not for his presence at the negotiating table I would of walked out the door. Cheers Matthew ! Thank you for a great purchase experience. Respectfully yours, C.O. Lee

I would recommend this dealer.