Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
2.3  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

Why You Don't Want to Buy From Puente Hills VW

By JamesLoCoco on 5/30/2016 at 2:57 AM. Helped by ANTHONY SANTOS,.

As a consumer you always want to be treated fairly. When making a large purchase like a car, you expect that even more. I recently made several visits to Puente Hills VW to purchase a car. Everyone is your friend until it comes time to make a deal. I drove a hard bargain, but that is the nature of this business. Most people, unfortunately, leave too much on the table and are taken by the car salesman and their managers, of the techniques of playing good cop and bad cop (or perhaps the bad cop is the used car manager, as it was in my case), or of getting list in the numbers by adding warranty, taking away warranty, or focusing on the monthly payment instead of the out the door price. At the end of the day, I was able to make a deal with the sales floor Manager, Anthony Santos, over the phone, and I told him I would drive down immediately after hanging up to purchase the car., That was at 5:06 pm. Just by chance I had my wife call as we were making the 24 mile drive to the dealership to see if we could start the paperwork process over the phone. Anthony started to get deceptive on the phone, saying its first come first serve on the car. When my wife asked what that meant, he remained deceptive. Finally, she got him to confess that someone else just showed up to look at the car. She asked if we could just make a deposit on our deal with a credit card to hold the car until we arrived, a standard practice with many car dealers, but Anthony said they don't take deposits.She then asked if we should turn around if they were not going to give us first right of refusal, and he kept saying he would have to call her back. When he called bak he was still being deceptive, so she asked point blank if they were going to forgo our deal because they now possibly had a better offer on the car. By this time we were in the driveway of the dealership. It was 5:43 p.m.. Anthony told us they were already running the credit on the other buyer. We did not even bother to get out of the car. Now, I know inventory can be limited, and the dealer deserves to make a profit. But I also strongly believe that in business, when you agree to a deal and ask someone to "come on down" you should not turn around and try to outsell the deal in hand. I also think that as a consumer, whenever you deal with any business, on any business transaction, if the actions of the Management, in this case the Floor Sales Manager, is deceptive and deceitful, then there is a high probability that the culture of the business you are dealing with is deceptive and deceitful as well. Bottom line, while I may have struck a good deal that they did not like, then they should not have agreed to it. I WOULD STRONGLY RECOMMEND TO ANYONE SHOPPING A VOLKSWAGEN THAT YOU THINK TWICE BEFORE DOING BUSINESS PUENTE HILLS VW. Caveat emptor - you have been warned.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan Au

By Bbuchwitz93 on 5/22/2016 at 6:59 PM. Helped by Dan au Alvaro.

Perfect experience Dan saved me money and helped me find what I needed. Offered a couple of cool options that I've never heard off. Fast easy and pretty fun.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Not even one star! Negative star

By Disgusted on 3/27/2016 at 6:31 PM. Helped by Jack, Dan.

First day I came I fell in love with the white beetle so i decided I want to lease or buy the car. I totally understand why I didn't get approved. my score is low because I just started my credit but I was told that main reason they didn't approved me was my conditional green card(thru marriage). The told me to find a cosigner to help me. third day, I got a cosigner but as soon as they learned that my cosigner is interested also to get new car greediness and unprofessionalism starts. They offered my cosigner a car and started to work on her deal which I don't mind because she is my sister and I'm the one encouraging her to get a car. An hour later they told us my sister CAN NOT co-sign with me but she can get her own car, they'll work something out for me, hours after, no update , not communicating with me then it turned out no cars we like are available they just holding us there and forcing my sister to buy another model. Dan is big liar and very devious. Jack the agent didn't have the decency to call me and update what happened , I learned everything from my sister when I asked her what's going on ( we went home after 4 hours). I hope the management do something about this very bad experience of ours.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Care

By Happy Passat on 11/13/2015 at 12:27 AM. Helped by Front Desk.

Had a good experience at VW Puente Hills this morning, Service advisor Humberto Lopez and the entire staff gave me the best service. Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Refreshing experience

By Ohmannuel on 10/13/2015 at 12:24 AM. Helped by Toros Shnorhavorian.

As it is buying a car is never something anyone looks forward to, it's just what must be done in order to get a new car. Fortunately we found that Toros Shnorhavorian (hope that's spelled right) made the entire process not just bearable but enjoyable. He was outstanding in customer service in that he cared about getting us into the right car for my growing family. He took the time to learn about my personal requirements and family needs. Once we found a couple of cars that worked for us he dug deeper and explained the benefits of purchasing each car. When I decided on a car I was confident that I made the right choice thanks to the education and time given to me and my family. He took care of me every step of the way and even though this process is never very fast, I didn't think my time was wasted what so ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By David Griffin on 6/29/2015 at 3:54 PM. Helped by Jaime Price, Dan Au, Juan Garcia.

I have very good things to say about all aspects of the dealership, and dealt with a variety of people in different departments - I bought a used 2009 Passat Wagon from Puente Hills Volkswagen in November last year, in 2014. The sales people were a pleasure to work with. They were also very open and cooperative about the method I proposed to transport the vehicle over CA state lines, which I needed to do to avoid the CA sales tax (I am from Michigan). I bought a warranty with the vehicle, and some months later I decided that I may not need it, and applied for a pro rated refund. Things changed for me soon after this, and the warranty turned out to be something valuable to retain. Despite the cancellation process for the warranty being quite far advanced, the Finance Manager at the dealership took a lot of time and trouble to have the warranty reinstated. I had also spoken to their Service Manager to ask his opinion about various things. He was highly professional and knowledgeable, and found him to be very helpful. Overall this dealership has a warm, welcoming and friendly feel staffed with knowledgeable and professional people. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Jorge&Martina on 6/28/2015 at 10:25 PM. Helped by Mr. Jaime Price.

We would like to thank the Puente Hills Volkswagen personnel for their excellent support. Their Internet Sales executive, Mr. Jaime Price, took care of all our queries fast. Mr. Price also provided timely and helpful advice regarding the vehicle we were purchasing. He let us know all the important information regarding the vehicle including its technological features, gadgets and performance. Mr. Price was extremely attentive and he listened to all our concerns with a great deal of patience. He also ensured that we received all the information regarding the transaction and the time by which I would expect the vehicle to be delivered personally by him. Note that we live 75 miles away. We were very thankful that Mr. Price explained the performance of the vehicle and how Volkswagen will suit our needs best. He has a caring approach and he is a true professional. Please accept our gratitude towards his customer care for his speedy and efficient service. We would especially like to commend Mr. Jaime Price for his professionalism and superlative skills.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Professional treatment, smooth experience

By PassatGirl78 on 6/23/2015 at 8:31 PM. Helped by Jamie Price.

I am always wary of car dealerships, and in the past have hated these transactions. I went to Puente Hills prepared to haggle and fight. Jamie was extremely knowledgeable about the product lines and helped me choose the car that was best for what I wanted within my pricepoint. After test driving a few models, I was able to decide on a Passat, picked the color I wanted, and after a seamless transaction, happily drove home with my new toy. I was pleasantly surprised to deal with a sales person that was helpful and accomodating without making me feel intimidated or pressured into something I didn't need. I recommend this dealership to anyone in the market for a Volkswagen. Thanks Jamie!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience

By SS on 6/19/2015 at 9:45 PM. Helped by Moe and Jamie.

Moe & Jamie are awesome! Very patient, accomodating & just down to earth good people. Recommend without reservation. Can't say enough good things in 25 words!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience.

By KG on 6/19/2015 at 3:24 PM. Helped by Jamie Price.

I really had a good experience working with the people at VW Puente Hills. I was able to choose and test drive the variants and I was helped throughout finalizing my selection. I really appreciate the co-operative and helping nature of everyone and never thought the process would be so easy. I definitely recommend the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very smooth and no haggling

By henryhenry on 6/14/2015 at 2:20 PM. Helped by Moe, Jamie.

I wanted a GTI manual, and this dealership was the only one that had it. Sent me a reasonable quote and I was in and out with a new car by the end of the night. Thanks Moe and Jamie!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Miracle Financing

By dmac706 on 6/10/2015 at 5:04 PM. Helped by Jaimie Price.

Well I was searching online for a car for a while. After being denied a few time I came across Puente Hills VW site and saw a couple of cars I liked. So I inquired about one of the used cars. Now mind you I have a family of 5. I also have very challenged credit with a recent repo. So I figured I would look at a smaller car because the prices were cheaper at this point I would almost take anything. So I get a call from the dealer the guys name was Jaime Price. He asked that I fill out the credit app online. I was hesitant only because I was denied 4+ times. So he got me to fill it out I told him it would take a MIRACLE to get me financed. I told him my situation. He then offered me to look at a different car. The car was larger and more expensive than the one I was originally looking at. I was like there is no way you can get me into that. To make my long story short. I got financed with a better car than I originally wanted. They took care of me really well. Jamie new what he was doing and made our situation better. The best part is we came in with a minimal down payment. I am glad I chose VW Peunte Hills. Thank you so much Jaime price!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Davalos_h on 6/3/2015 at 4:58 AM. Helped by Marc Sepulveda Dan Au.

I had a 2005 volkswagen Jetta that I took to get service after an accident that I had. I was extremely nervous at first about the cost to repair but after the service department took the time to review the car they noticed I had 2 flat tires and was leaking oil. I had been wanting to get a new car for some time and what better opportunity than now to look into it! I have to say that the service at Puente Hills Volkswagen is unlike anything I have experienced. The sales consultant, Marc Sepulveda really took his time to go over all the functions of my new 2015 Jetta and I appreciate that the General manager took the time to introduce himself to assure that I was well taken care of. I highly recommend that if you are looking into a new car purchase you come visit Puente Hills Volkswagen and ask for Marc Sepulveda directly. I told my sister about my experience and we are looking forward to going there next week to get her a new car. Thank you Puente Hills Volkswagen for taking such great care of me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy New Passat Owner !!!

By KBS Passat on 6/1/2015 at 10:30 PM. Helped by Toros Shnorhavorian, Peter Salibian, Shant Bashian, Zafar Khokar.

My experience at Puente Hills VW was outstanding. Toros Shnorhavorian my sales rep really rocks over there. Talk about getting the royal treatment. Toros was really attentive to my needs and broke down the vehicles amenities and options and was extremely knowledgeable about the vehicle lines. What I really liked is that he knows the competition so he came forth with an honest approach about the Passat including safety and performance. Moving on- the staff including Peter Salibian and ZK (Finance) as well as Shant made the closing experience super fast and pleasant. Honestly, I was out of there in 30 minutes and they delivered the vehicle to me the same evening with a super detail and awesome wax. Great service. Don't waste your time, go there first. You will not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff! Better Deals!

By Golf Freak on 5/20/2015 at 11:02 PM. Helped by Toros Shnorhavorian.

Had a great car buying experience at Puente Hills VW and this dealer is now my go to dealer for all of my vehicles needs. Toros and Peter were great and went above and beyond to provide excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying. New Jetta

By Boss23 on 4/23/2015 at 2:08 AM. Helped by Pete Salibian.

Awesome sales staff they gave me the best deal without me asking , I had been to 4 other dealers and got treated horrible , I have sent them 4 of family members and they were treated the same and all bought a car

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor salesmenaship, rude and unprofessional. I came in...

By cjmoy on 7/29/2013 at 10:34 PM. Helped by Krishan.

Poor salesmenaship, rude and unprofessional. I came in looking for a specific vehicle configuration and not only was Krishan unfamiliar with the vehicles, he had to leave to go ask another salesman about it After waiting for a little bit he never returned and was instead helping another customer. I asked him what he found out and he just said "too hard to find" and continued to help someone else. Don't waste your time with this dealership since they obviously don't need any more business. I will take my business to someone who earns it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional. Sales asked my other brand consideration...

By Fly2low on 7/21/2013 at 5:06 AM. Helped by Tony Pham, David Sepulveda.

Unprofessional. Sales asked my other brand consideration then insulted my aesthetics. Sales manager offered trade in way below Carmax offer while portraying them as dishonest and a company that won't honor their appraisal. I am glad that I am not an idiot and didn't waste another minute there. I suggest you to look elsewhere.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I hadn't purchased a new car in the last 8 years and...

By CTink on 6/5/2013 at 5:19 PM. Helped by Mikey.

I hadn't purchased a new car in the last 8 years and I tend to stay loyal to a brand, but when a friend of mine purchased a Jetta I fell in love. But again I don't purchase a car often...I use it up and wear it out. Then and only then do I start thinking about buying a car. Another issue I had was I'm just getting back on my feet...because of the economy, the job I held for over 10 years was gone, the company closed down and it has taken me a good 3 years to feel hopeful...But I received great care and service and was able to purchase the car I love! Thank you to everyone at Puente Hills Volkswagen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

i felt insecure about buying a new car but David...

By Alex Ruiz on 10/31/2012 at 2:04 AM. Helped by David Sepulveda.

i felt insecure about buying a new car but David comletely put me at ease. He acctually made the expierience fun and enjoyable.im very happy with my new Jetta!!! Avo in finance was the best.Im happy!!! and will recomend them to everyone i know, thank David!!!

I would recommend this dealer.