Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.6  
Quality of Work
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By lstbutifulgrl on 4/26/2018 at 11:32 AM.

I had been looking to upgrade from an Edge to an Explorer for several months. Quality didn't have the car I wanted, so I held off. Eliud kept looking and finally found one I wanted at another deanship in NY. Not only did he go pick up the car for me but had it prepped and processed the paperwork that same day. From locating the car to having the car in my driveway was less than 48 hours. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

From Sales to Service - Friendly and Fair

By Explorer24 on 4/24/2018 at 1:35 AM. Helped by Carlos Santana.

Had a great experience purchasing a pre-owned vehicle from Dan SanGirardi at Quality Auto Mall. He was upfront and honest, personable and easy going. When it came to whether or not we wanted to purchase we didn't feel pressured. He listened to our concerns and addressed any and all questions we had. He made purchasing our new vehicle an easy and stress-free experience. Also, we had the pleasure of working with Carlos Santana from Quality Auto Mall's service department. He took care of a small issue that we had with our new purchase (no questions asked and free of charge). He even apologized and was sympathetic to our situation. I would highly recommend this dealership as they are easy to work with, friendly and fair. If we weren't from out of state we would be returning to them for routine service. Thank you again, we are really enjoying our new vehicle!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Horrible experience

By jb623 on 3/19/2018 at 4:34 PM.

My wife and I tried calling the dealership to discuss returning my car for almost one month. Nobody returned our calls. We were told in January or February that the car could be returned in April, no penalty. In the meantime, we purchased a car from another dealership. When we finally got through to someone (weeks later) they said they would only take the car back in April if we leased our purchased with Ford...NEVER mentioned that previously. I would NEVER recommend this dealership to anyone in the market for a Ford. This is how a customer for almost SIX years was treated and lied to!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer service.

By ramonmnj on 12/12/2017 at 4:50 PM.

Salesman Danny made the whole buying car experience smooth and had alot of patience. Did not mind working past his time to make sure I left with the car on the same day.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible Experience

By jramos92 on 11/28/2017 at 6:35 PM.

Staff was very friendly when getting us to buy our car. However, after we left the building with our new car, everything changed. No more customer service and we received a letter from the DMV because they did not file paperwork correctly. We had to pay a fine for their ineptitude. Additionally, we had to return to this dealer in person because they would not answer the phones. If you are considering buying a car from them, beware of terrible customer service after you have already purchased your vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, sale personal very professional, know what they doing

By Henry Quezada on 10/28/2017 at 8:02 PM.

It was a pleasure doing business with quality auto mall, love the car, love the prize more, good deal , I will definitely buy from then again,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience at Quality Auto Mall

By Mike W. on 10/8/2017 at 7:38 PM.

I just had a fantastic experience buying a car -- it's a statement I never thought I would say until now. I want to thank all of the fantastic people at Quality Auto Mall, specifically Paul Longano and Tim Bernard for all their hard work on my deal! Professional, courteous, and just all around good people all the way through the process. Love my new car and looking forward to buying from Quality again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Focus 2015 Pre-Owned Certified

By ariwalk92 on 10/8/2017 at 2:29 PM.

Overall, buying my first car was a breeze through. Dan was very helpful and guided me through all the process. They were all very friendly at this dealership. I will definitely be coming back in the future! Ariel Walker

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Tstockdale on 9/24/2017 at 12:48 PM.

Dan was extremely helpful and understanding. He jumped right in and got me the financing I needed. I would definitely recommend this dealership and Dan is your salesman. They also fed us hotdogs and Hamburgers so you couldn’t ask for more!! Thanks Dan I love my truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a used car

By Ecarts on 9/17/2017 at 1:43 PM.

We purchased a Dodge Durango from a Ford dealership. They treated our car as if it was a Ford model. The car was detailed and the problems were taken care of quickly. I would definitely buy another car from them. The staff was friendly and very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great 1st time car buyer experience!!

By Rayda38 on 9/13/2017 at 6:52 PM.

I was so nervous it being my 1st time purchasing a car. Just got my license & I thought I was goin to have a hard time. Dan made my experience so nice & smooth. He answered all my questions, was very patient & took his time explaining every detail about da vehicle. I would definitely recommend my friends & family to come here. Thank you Dan for making my 1st time experience great!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice dealership, no pressure, no tricks. Good Deal!

By happy customer on 9/9/2017 at 9:00 PM.

I've never been to this dealership before and didn't plan on buying a car today. The offer was too good to refuse. Danny was a very nice to work with, soft sell style. Finance guy clear explained my options. I also had a lesson on how to sync my car with Eddy. Once that was done I drove home in my new car.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

My new Escape

By Karen Fusco on 9/4/2017 at 10:09 PM.

Went to Quality Ford today to "look" for a new lease. Mike hooked us up and we drove out with a new Escape. Stress Free experience no bull. Thanks Mike a pleasure. Karen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was amazing

By Jossy on 8/29/2017 at 12:52 PM.

We been looking around to purshase a vehicle, and our search was not successful until we found this amazing place that workers are willing to help your needs and help you with what are you looking for. Overall my experience at this location was just the best, and we purshase the car that we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

COMPLETELY PAINLESS & EASY DEALING WITH TOP SALEPERSON

By ramdesign on 8/15/2017 at 2:30 AM. Helped by DIANA, FINANCE DEPARTMENT PERSON (SORRY I FORGOT YOUR NAME).

FROM SOMEONE WHO HAS ALWAYS HATED GOING TO BUY CARS AT DEALERSHIPS, MY EXPERIENCE AT QUALITY AUTOMALL WAS MORE THEN A PLEASANT SURPRISE. THERE WAS NO PRESSURE FROM DANIEL SANGIRARDI (Sales Consultant) AND/OR FROM FINANCE DEPARTMENT PERSON (sorry I forgot your name but he's a big Yankees fan). I ENDED UP WITH THE CAR I WANTED AND THE PRICE I WANTED. THE ONLY THING THAT WOULD HAVE MADE THIS EXPERIENCE BETTER IT WOULD HAVE BEEN IF THEY HAD SERVED COFFEE AND COOKIES SAND HAD A LARGE SCREEN TV TO WATCH THE GAME WHILE I WAITED FOR THE PAPERWORK...MAYBE NEXT TIME!! PS; DIANA WHO TOOK MY INITIAL CALL AND CONVINCED ME NOT TO WAIT WAS EXCELLENT TOO...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

extremely satisfied

By vdubtoford on 8/13/2017 at 3:21 AM.

the staff here is exceptionally friendly and so helpful, my salesmen tim and tech guy ed both made sure i drove off the lot with all my questions answered and without any worries. 10/10 would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, professional and top notch

By Michael Hernandez on 8/12/2017 at 1:07 PM. Helped by Mike S..

Thank Dan for your patience, it made crazy day bearable. The car was received as expected flawless. Thanks to Mike S. as well. It was great doing business again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A "Quality" Experience

By TUlisse on 8/10/2017 at 6:41 PM.

Jorge and Dan couldn't have made the experience any better...thorough, friendly, clear communication, knowledgeable, exact and timely follow through. Best buying experience ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership!! Highy recommend it!

By DeborahP on 8/7/2017 at 11:26 AM.

The staff at Quality Automall were friendly and very helpful. My salesman, Timothy Bernard was awesome. Very knowledgeable, accommodating and extremely professional. He made this the BEST car buying experience I've ever had. He was very thorough and I thank him so much. Ed was great when showing me how to work all of the computer features. In sum, it was a great experience and I highly recommend Quality Automall!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Adc623 on 8/1/2017 at 12:01 AM.

This dealership has always been great to my family and I! We recommend them 100% of the time ! If you're looking for a Ford this is the place to go

I would recommend this dealer.