Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My red Hyundai

By MyCarred#19 on 5/28/2019 at 6:46 PM. Helped by Derek Waxman and John Evans.

I would like to start by saying i respect the people that i dealt with while leasing again from Brandfon Hyundai!!! Derek Waxman was my salesman. He is extremely helpful, kind and patient. He has all the qualities to deal with the public!!! I love my car and i can’t say enough good things about Brandfon!!! Thanks again!!!

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used cars have hiccups but they fixed mine

By Caccent on 5/25/2019 at 11:51 PM. Helped by Derek Waxman, Mike in sales and a gentleman with grey hair in sales who gave me my keys.

125k miles on a 2014. Family assisted the purchase becsuse I could not make it on my own. Derek Waxman is very dedicated and drove the car to my father and my father was impressed. They had to replace the Catalytic converter and I didn't buy the extra warranty so getting the work done took a bit longer and the timeline wasn't very clear. I didn't decline the warranty because it was a bad deal and wish I could have afforded it! I had 3+ days without my new car but have hopes if there is an issue they can help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant

By flower on 3/19/2019 at 7:15 PM. Helped by The young man who drove me to my office while my car was being serviced was the most pleasant and personable individual I have met in a long time. Gave me the royal treatment..

My experience was most pleasant. I am a senior citizen and the entire staff made it very easy for me in every way, Johnnie in the Service Dept. was very understanding and efficient. I felt very comfortable there.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

buying a new car

By carguy1234 on 3/20/2019 at 2:34 PM. Helped by derek waxman.

my salesman derek waxman was very good and helped a lot he did a great explaining things the car i got in the end was not was not what i expected for the money i spent the car i bought was very lack luster in it was very stripped down i guess i expected more but i did wind up spending 3000 more for a warranty i probally will never use but that is on me in conclusion i think derek was very good i put a lot of this on hyundai not equipping the cars enough

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Derek Waxman sales

By Jmorrell04 on 2/28/2019 at 11:19 PM. Helped by Derek Waxman.

What a great sales person. He took a lot of time with me. He was able to give me a great deal and answered all my questions. I would highly recommend Derek Waxman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very impressed

By Joshhristov on 2/24/2019 at 4:45 PM. Helped by Derek waxman.

Very clean facility, beautiful showroom, impeccable service, and hard-working, knowledgable staff. I am a car enthusiast who loves my cars. My salesman Derek Waxman was VERY knowledgable when it came to the new turbo model i was interested in! I will very frequently "test" the staff at any establishment that services my vehicles. From leaving a 5-dollar-bill in sight under the seat, to tracking the fuel economy during their test drives in my cars. This hyundai servicing location will NOT beat on your cars and i would trust them in my wallet. They are honest and have no intention of making a massive profit off of you. Many servicing centers are quick to rack up parts and labor on your bill when no such work is required. You go in for a simple oil change, then leave with another $1,500 worth of work that the car doesnt even need!! Well not here! Thanks, to my family at Hyundai

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sales guy! Derek Waxman!

By Deb333 on 2/5/2019 at 3:36 PM. Helped by Derek Waxman, John Evans, Michael Canty.

I recently leased a Hyundai Tucson. My salesman Derek Waxman went above and beyond to make this sale easy as possible! GREAT JOB! WELL DONE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent people, excellent managers. 100% recommended

By Moises Diaz on 12/4/2018 at 6:09 PM. Helped by John Evans (Management).

John Mercado and John Evans are great people. They don’t treat you as numbers they treat like a person. They solved all my requests with no hesitation. I had horrible experience in the past with Hyundai in Meriden. In Meriden, they are unprofessional, rude. I will never go back there in my life, these people just see you as a dollar sign. Another awful experience was in Hyundai Hartford were they only care about selling you a car and no willing to help you needs or what you are looking for. Everything change when I walked in into Branfon New Haven Hyundai, great staff, great management, they listen to you and work with you to help satisfied your needs. I 100 % recommend this dealer to everyone. Thank you Brandfon management and both John's.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership ever!

By Tomer ram on 11/28/2018 at 9:06 PM. Helped by John evans.

This dealership is by far the worst i ever been to! This guys lie,extremely rude and unprofessional and love to give you the run around any time they can,so save yourself the trouble and bad vibes and go somewhere else instead

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All around great experience

By Aford203 on 9/19/2018 at 12:09 AM.

Julian was very helpful during my car hunt. He was willing to answer any questions that we had. All of the employees were helpful and friendly. I recommend this place to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't have been a more positive experience.

By Raceuthere on 9/15/2018 at 10:51 PM. Helped by Mike Canty.

Tyler Impressed us so much with his attitude toward life and his attention to us as customers and our needs. The tour he provided us with the dealership showed the pride he has in Bandfon and in the Hyundai product he represents. We were so impressed that we purchased 2 new Sonatas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Car Buying Experience

By debgiuffe on 6/21/2018 at 7:35 PM.

Julian exceeded my expectations, making this the best car buying experience ever! Very professional; putting my needs first and getting the perfect car for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent cusromer services

By bonnie on 6/20/2018 at 11:13 PM. Helped by Alexandra Zoreiqi.

They understood my needs, no matter how much time it took to decide me, they gave me very good advice to make a correct decision. The seller's focus was more on offering me a car that would adapt to my needs and my budget. The treatment always was excellent with personalized attention. I am really happy with my purchase and I highly recommend Brandfon Hyndai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Buy from Alexandria

By paula on 6/8/2018 at 11:51 PM. Helped by Alexandria.

go see Alexandria to buy your car. she's very patient and professional. she'll spend as much time as you need answering your questions. no pushy sales person when you work with her!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hyundai Elantra 2018

By Harsh123 on 6/3/2018 at 1:37 AM.

Just purchased my first car. 2018 Hyundai Elantra Julian, you are amazing. You made it an exciting and easy process. I don’t have enough thank you's for everything that you did for me. I love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The very best!!

By eduluc7933 on 5/26/2018 at 7:32 PM.

He really took care of me!! Although my credit situation wasn't the best he and his team did the best they could to get me approve for the car I wanted. I highly recommended!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By A1hannan on 4/6/2018 at 8:14 PM.

John Mercado was so wonderful to me. We looked at 2 models and he explained the different features of each, and what would be best for my needs. The credit check and payment process was painless, and the registration and insurance switch took no time at all. Every feature of the vehicle was thoroughly explained. I am very happy with Brandfon Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Trish444 on 3/29/2018 at 8:39 PM.

My sales rep was Julian. He was very friendly & knowledgeable. He was not pushy and was very patient when I looked at 3 different cars. Once settling on my car he introduced me to Mike in the finance department. Mike was very thorough and explained all of the details of the lease agreement. Once all paperwork was completed Julian went over every detail of the car. Overall was a great experience with no pressure at all. Would highly recommend Brandfon Hyundai

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Looong oil change

By Nickyk123 on 1/2/2018 at 9:20 PM.

3:00 appointment for oil change, 4:20 still not done! I hate coming here. Much better when it was Quality Hyundai! So mad now.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car for me

By jsperingo on 12/23/2017 at 5:27 PM.

John was spot on. He understood what I wanted. He didn’t try to upsell me like a “ car salesman.” He showed me higher end packages, but did not strong arm me into to them.

I would recommend this dealer.