Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By PLATOAZ on 2/22/2019 at 5:21 PM. Helped by John Fiore, Don Edwards.

Everyone at Quebedeaux always has the customer's best interest in mind. They help make the best decisions in the sales department and service. Don Edwards is a superb sales person. He listens and finds out what the customer wants before showing cars. He is most knowledgeable about all the vehicles so the customer can be assured they will drive away in the best vehicle for them. Adam Hensley in the service department is great. He always knows what needs to be done with one's car and sees that everything is perfect when the customer drives out after the vehicle has been serviced. We have been customers at Quebedeaux for 40 years, beginning when we first came to Tucson. We were using the service department and when it was time the next year to buy a new car, we bought it there and have been most happy all these years. This is not the "typical' dealership. There is no pressure, threats or anything. It's always a civil discussion between the employee and the customer. Finally, if there is something wrong with the car, it is corrected so that there is no need to return over and over for the same problem.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

People friendly and VERY helpful

By bacon on 2/22/2019 at 1:12 AM. Helped by Irvin Wilson, Shawn Porter.

Sincere thank-you to Irvin for all of his help. He was extremely responsive, courteous and very helpful. Went above and beyond expectations to help my daughter with her car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with service

By SOFTBALLSTAR11212004 on 2/21/2019 at 5:11 PM. Helped by Ryan service center.

Ryan was super friendly and got my car back to me quickly. I was able to get everything done to my car and sat comfortably in the waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best service I have ever received.

By jap667 on 2/20/2019 at 10:49 PM. Helped by Adam.

The person that helped me was very helpful and willing to hear what I had to say. He was also very knowledgeable and explained everything clearly in words that I could understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Yadel666 on 2/20/2019 at 5:04 PM.

I would recommend Quebedeaux to everyone! I always have a great experience .. Everyone is always very friendly and willing to help in any way when it comes to my vehicle, Thank you !

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Unprofessional Staff

By Madison on 2/29/2016 at 7:22 PM. Helped by Lynn (?).

Went in to look at used vehicles and was shocked at the unprofessionalism throughout this dealership! I felt as if I were being attacked as soon as I stepped onto the lot! A great deal of whispering among the staff. It was just an uncomfortable feeling. In addition, my questions regarding the car I was interested in were never answered! I felt pressured to quickly buy, buy, buy!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smoothest car sale ever!

By jayfoust on 10/17/2015 at 7:40 PM. Helped by Terry S Hatton.

Terry S Hatton Regional Purchasing Director Quebedeaux Buick GMC was instrumental in smoothing out what could have been a complicated mess of a sale. I want the thank him very much.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The car broke down a couple of times with major engine...

By quebedeauxpontiac on 9/29/2012 at 6:10 PM. Helped by Sales person and Mechanics. Everyone.

The car broke down a couple of times with major engine problems within 4 months of purchasing the car. They were not willing to do anything for me. The person actually said "well, then why don't you fix it yourself?" on the phone. After being charged thousands of dollars for repair, i found that they did not even screw the parts properly which caused shaking of the engine. I would never buy another vehicle from them again and i would never recommend them to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

i have purchased many vehicles and because of the poor...

By crepasche on 6/12/2007 at 4:00 PM. Helped by "CQ" & Tommy.

i have purchased many vehicles and because of the poor customer service and the cross town pontiac dealer i wanted to try someone else. This was by far the best sales experience I have ever had. The salesperson was very professional and there were some issues with the car a few weeks later and Tommy in service was great and my bill was ZERO

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I went in to have my car serviced and when I came back...

By NatalieWelke on 9/18/2005 at 12:33 AM. Helped by Nick Tjalas.

I went in to have my car serviced and when I came back they told me they replaced the rack pinon, and it was free as the car was on warranty. Less then six months later, when my car was no longer on warranty, my car was making horrible clanking noises. I took it two three different mechanics and was told it was making noises as the casing around the rack pinion was not put together correctly. I took my car back to Quebedeaux, as they state they warranty their work. First I was told they do not touch the casing....later I was told there was no way when they DID touch the casing, that it could have been put back on incorrectly. Then they told me I owed $41, for them took look at the car. I left with an estimate of over $800 for a job I didn't authorize or ask to be done, which was done incorrectly and ended in extreme damage. They are incompetent. They are liars and do not back their work.

I would not recommend this dealer.