Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service

By nmiller66 on 7/5/2017 at 2:25 PM. Helped by Helen Ke.

I have been going to Queenston Automotive for many years and they have been fantastic. They are trust worthy and don't pressure you. They get the job done quickly and let you know if they have any other areas of concerns. I usually deal with Helen in the service area and she is always smiling and friendly. I would recommend Queenston Automotive to anyone needing to get their car serviced. I wish I would have thought to go there when I bought my used "lemon" VW from another dealership.. sigh. Thanks Queenston for keeping my car safe for the roads

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Dealer!!!

By Miranda Garcia on 6/2/2017 at 11:29 AM. Helped by Christie, Evan.

Queenston automotive is not just a dealer but more like family. Everyone there has your best interest at heart. When it came down to finding a vehicle that fit my families need they did everything they could (and I mean everything) to make that dream come true. There was no pressure to make a decision and they let us make it at our own pace. Whether we left there with a vehicle or not they just wanted us to be happy. Not only did we leave with a car but 2 lol we developed great friendships. Kyle, Christie, Ramez, Mark, Evan Thank you so much!!! 😊 -Red Charger

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick

By Janet P on 10/5/2016 at 4:14 AM.

All went well, very quick in and out in less than 45 minutes. Diamond kote check. The man that checked had enough spray left to do my car, bonus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service and complete satisfaction!

By Homes on 2/4/2016 at 3:19 PM.

I am once again pleased with my purchase from Mark. I have just purchased my 4th vehicle with him. As my needs change and grow, Mark knows exactly what kind of vehicle I need and helps me get the best price to fit my budget. I am always a satisfied customer. He is sincere, personal and conscientious in his approach to sales and, as a result, has set the foundation for a lifetime customer with me and my family. I always appreciate how transparent he is with pricing and how to truly get the best value for my money. I highly recommend Mark. He is the best in the business.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Freindly, stress free environment

By Adam16660 on 12/18/2015 at 11:42 PM.

I recently purchased a vehicle here. This was my second vehicle, but first vehicle purchase on my own. The people at queenston chevrolet made the task of buying a car easy and stress free. Everyone at the dealership was very friendly, helpful, and respectful. I was driving my new vehicle 3 days after I walked into the dealership. The salesman who dealt with me was Kyle Jackson. He was very knowledgable, freindly, didnt pressure me into anything, and was able to answer every one of my questions. These guys know that a customer treated well is a customer for life.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Didn't care to follow-up

By nothappy on 12/1/2015 at 4:17 PM.

I had to go to another dealer to purchase my new Enclave. Zero follow-up after I came in to research new car. I was researching 2015 and 16 deals. No follow-up in regards to options. Nothing at all. Pretty pathetic to be honest.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchased a new vehicle

By Karen on 11/2/2015 at 9:56 PM. Helped by Christie Heffernan, Automotive Financial Manager.

Mark Petz made purchasing a new vehicle a pleasure instead of a long grinding experience. I would go back to see Mark if I was to purchase another vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

as expected

By murray on 10/22/2015 at 11:53 AM.

Mark with a K lol. always a pleasant experience letting Mark sell me a vehicle. this time a dream truck he made a reality. what i can say about Mark is that he gets people. he gets them quickly. i swear he knows what you want before you ask. this year was vehicle number 5. yes from the same guy, amazing. believe me i have tried the sales department at my local dealer here in Oshawa, a couple times, with no luck. Mark could teach them a few methods. we have been and still are very thank full Mark is around. he delivered my last truck to me in Waterloo. never know were i will be for the next. thank yo Mark. oh and that amazing Shelly Brazeau. what a team. Dave and Carol ps. Mark if you are reading this OMS does all our service requirements as they are only two minutes away. all services are up to date on both the Equinox and Silverado. take care

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Queenston Chevroleton Centennial

By nellyspier123 on 10/19/2015 at 4:42 PM.

We have dealt with Bill Zych in the past,and is very helpful.Would recommend. A pleasure to deal with Bill, also with Marty Muis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My First Choice

By eric on 9/17/2015 at 12:27 PM.

Mark is my first choice when purchasing a new vehicle. He is genuine and fair. I recommend Mark to all my friends and co-workers. Eric

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience

By Keith & Darlene on 6/3/2015 at 1:49 PM.

We have dealt with Mark Petz in the past & once again he was great. He took time to explain everything & gladly answered any questions we had. He was a pleasure to deal with, he also assured us if we had any questions, call him anytime. A pleasure to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great deal

By like to drive on 4/27/2015 at 2:31 AM.

bought a new chevy Very happy! Quick and helpful staff Billy walked me through process like a pro Would recommend this dealer without hesitation, I had losts of questions and knew the car well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always the Best

By Robert Jones on 3/9/2015 at 5:03 PM.

I have had the privilege of dealing with Mark Petz for the past 10 years. Mark stands head and shoulders above any other sales representative I have ever dealt with. His customer service, knowledge, and caring attitude make purchasing a vehicle from Queenston a smooth, very positive experience. I have such an appreciation for Mark and his honesty; I have now brought all of my family members to Mark for any dealings. We strongly recommend Mark to all in the market for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A first class experience!

By ACB on 2/5/2015 at 5:56 PM.

Sometimes in life, we experience hiccups that can leave a person handcuffed financially. After being turned down for a secured visa card, I thought that there was no hope in financing a vehicle. Mark proved me wrong!! Not only did Mark get me approved for financing but he got me the vehicle that I wanted ... even though it isn't a GM vehicle! Credit hiccups can leave a person feeling deflated and unworthy of the same level of respect and attention as someone who hasn't been faced with adversity. Mark isn't a 9-5 guy! He responded to me outside of the "normal" working hours and always within a couple of hours. Mark's professionalism and friendly approach made me feel good about myself and my purchase. As a result, Mark has a customer for life! Thank you for all of your help!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Malibu

By adolph on 1/6/2015 at 12:49 PM.

Very friendly - no hassels and took care of all question and concerns I had - I would recommend this dealship to all.Mark Petz was just terrific to deal with and made it very comfortable transaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By kdolan on 8/14/2014 at 2:40 AM.

The service team is friendly and caring and takes the time to walk you through what they have done to you vehicle in order to get you back on the road.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sets the Standard for Service

By headisred on 6/23/2014 at 2:32 PM.

I have taken my cars to this dealership for servicing for almost 20 years and have never had a complaint about their service. My recent visit was no exception and would highly recommend this dealership to anyone. They only fix or replace what needs to be fixed or replaced and when they do it, they do it right the first time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Service Above and Beyond

By Pkaras on 4/9/2014 at 12:22 AM.

My husband and I dealt with Mark Petz at Queenston. Mark reached out to us as we were wanting to trade in our leased Equinox for a car. Mark had vehicles waiting for us upon our arrival to test drive. He was very knowledgeable about the vehicles, their options and positives of each. We never felt pressured although Mark was sure to follow up with us throughout the next week. Mark even shot a video of the car we were considering, pointing out all the features and emailed it to us. We felt we were able to make an educated decision and closed the deal. While doing all of the paper work, etc. Mark was very attentive, making sure we were getting superior service and happy with our choice. After driving my new car for three days, we had an email once again from Mark making sure we were satisfied with our purchase. I would have no problem referring a friend to Queenston and putting them in touch with Mark.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The exceptional level of care has been consistent...

By pavtad on 2/10/2014 at 11:31 PM.

The exceptional level of care has been consistent everytime I bring my vehicle in for service. The majority of time I'm dealing with Helen her personality and expertise is quite remarkable and she is very detail oriented. This company deserves top honors because they pride themselves on doing a job that exudes quality and precision and the pricing is always fair. This is where I will always bring my vehicle to get serviced the team always gives every customer the vip treatment. Thank you for doing a fantastic job with my car and taking such good care of me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank-you Bill for your wonderful customer service. I...

By sheribaby139 on 10/3/2013 at 3:04 AM.

Thank-you Bill for your wonderful customer service. I appreciate that a few years back you were honest with me about not upgrading my car then for as you put it you would be stealing my car back from me. Well 2 and a half years later, it's because of that honesty that I felt at ease to come back to you for the purchase of my 2013 Equinox. I thank you for your great customer service and for making my new purchase enjoyable and with ease. I will highly recommend you and your dealership. "I am LOVING my new car!!". Thanks again Sheri Hutchinson

I would recommend this dealer.