Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3.2  
Friendliness
3.3  
Overall Experience
3.2  
Price
3.2  
Quality of Work
3.3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Rd02351 on 12/5/2018 at 10:59 PM.

Thanks Quirk for all your help! It was an easy going and friendly experience. I love my new Jeep and would recommend your business to others for the future. Thanks Tim for helping me make my decision and showing me around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Rubicon

By Jim C on 12/1/2018 at 6:09 PM.

Bought a 2018 Rubicon. Salesman Ron C was great. 5 star... This is my third Jeep I have bought at Quirk. I'll keep going back. Jim C.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very Pleased

By Mari on 12/2/2018 at 6:06 PM.

Purchased my first Jeep, 2019 Cherokee. Worked with Gary, he was great, professional, patient and very knowledgeable about the product lines and features. Pleasantly surprised with the Quirk experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 4th Jeep from Quirk

By Jeep2019 on 11/30/2018 at 8:11 PM. Helped by Raj.

Just got my new 2019 Jeep Cherokee. The staff at Quirk is always on point. Thanks Ronald Chang and Raj for everything. Great work as always.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn’t be happier!

By Ck2018 on 11/29/2018 at 3:08 AM. Helped by Johnny Rodriguez.

Excellent customer service! We will definitely be back when our lease ends and we will be rd ommdnsibg this dealership to friends. It’s the. Eat car dealer experience we’ve ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Trin on 11/28/2018 at 8:51 PM. Helped by Johnny Rodriguez.

I bought my first ever car in 2008 at the Quirk used car dealership. That was a great experience and so when I was ready to lease a new Jeep this past weekend and noticed Quirk had the exact car I was looking for, I had no problem driving 45 minutes to shop there. Johnny Rodriguez was wonderful to work with. He was knowledgeable and made the experience easy for me. My new Jeep was beautifully detailed and ready to go when I arrived. Johnny explained all of the ins and outs of my Jeep and even helped me program the speed dial feature on my screen. Overall - It was an excellent experience and I would absolutely recommend Quirk Jeep and Johnny Rodriguez.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Tuan on 11/27/2018 at 7:06 PM. Helped by Jennifer, Service Advisor.

Service Advisor, Jennifer was fantastic. She was friendly, helpful, and informative. My visit was completely satisfied. I am very happy and would recommend family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By BostonGirl on 11/27/2018 at 4:31 AM.

I was not certain that this was the car for me but one of my friends recommended it and now I see why. David Torres was my sales guy and he was awsome. Very very patient, knowledgable, layed back and easy to work with. He literally brought out like 5 cars for me to look at without even breaking a sweat. Plus their indoor showroom made it super easy to be able to look at cars inside out on a rainy day. I'm definitely going back!! Thank you David

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth The Time

By Hoang Ph. on 11/4/2018 at 6:18 AM.

I usually don’t write review on this kind of stuffs but I have to admit that this dealer, especially the saleman who worked with me was awesome. He would try his best and bring a smile happy ending for anyone. Inside is very neat and good looking and the whips are just beyon expectations. Simply perfect!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep Cherokee

By RyanD on 11/3/2018 at 3:04 PM.

I recently leased a new Jeep cherokee through Alex at the Braintree location and they were extremely accommodating with finding the exact vehicle I wanted with the colors and options I desired. I’m now extremely happy from this experience and my Jeep drives great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy. Relaxed process, no pressure.

By Lkin on 11/2/2018 at 7:22 PM.

Low key, pressure free process. Thomas was great to deal with. Highly recommend this dealership. No pressure, car was ready on time. Delivery was seamless and quick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By JeepJeep1 on 10/26/2018 at 4:12 PM.

Ask for Gary. He’s the absolute best. Super knowledgeable and patient. Stayed with us through the whole process and gave us a great deal.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Disgraceful business practices

By jgalvin87 on 10/26/2018 at 12:06 PM.

My experience at Quirk Chrysler Jeep has been a nightmare. I leased a 2018 Jeep Compass and picked the car up on 10/12/18. Less than 2 hours and 40 miles later, the car had a serious mechanical failure which caused it to abruptly stop in traffic with no warning. Fortunately no one was killed. Since then, I've gotten nothing from the run around from senior management at Quirk Chrysler Jeep and from Chrysler. All agree that this could happen again and that the car is probably not safe to drive, but they won't let me out of my contract so I'm stuck paying for a car that could kill me or another passenger on the road next time it malfunctions. This dealership cares more about money than their customers' safety. Disgraceful. Please take your business elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wrangler top leaking.

By Theyianni on 10/18/2018 at 4:14 AM. Helped by Michael Grisolia.

Overall a great experience from the service manager to the technician. And everyone in between. Facility was very clean, they had me in my loaner car within minutes after I dropped off my vehicle. Couldn’t have asked for a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and enjoyable purchase

By Lfam on 10/11/2018 at 12:14 AM.

From beginning to end, our experience was stress-free and easy. As we are expecting a baby, we needed a reliable safe car, but still wanted a vehicle with style & class. All we had to do was show up the next day at our convenience and drive away in the polished SUV. David was informative, courteous and was patient with our questions and concerns. If you're in the market for a new Jeep, look no further than Quirk Chrysler Jeep!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disgusting customer service, treated horribly.

By Emily on 10/9/2018 at 5:07 PM. Helped by Zoey, Hilda.

If I could, i would give this place a 0. I co-signed with my father for a Jeep Cherokee 10 months ago we bought it from Eric Ao I knew from the start he was a sneaky unprofessional scam artist, however he took advantage of our situation. From the start the car was giving me problems. At first i thought just 1 trip to the service department would solve it all, but no. 7 months past and I was still going to the service department to attempt to fix it. I even asked top replace my car and management refused. To sum up the arguement they told me it's my problem so I deal with it, or I can buy a new car. After that situation, I took the jeep to a different dealership to get it checked out. First, they told me that the car didn't have any warranty (which I paid$3000 for). This dealership tried to stay with the money. After proving I paid for it, the warranty was enabled. Then the service department from there new dealership tells me the car is a ticking time bomb. The muffler, front axle, suspension, brake rotors, and steering needs to get replaced ASAP. They even said that it is a miracle I am still alive. All in all, don't waste your time here. There are better dealerships than this. Better dealerships that actually care about your investment and must importantly your life. Plus they sent me hundreds of spam emails some were viruses, they denied my visit when I wrote a review while I was there!!! Someone named Erin in Internet then Zoey QUIRK IS TRASHH

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Made life easy

By Cbut31 on 10/6/2018 at 3:21 PM.

Sherrad and the other members of the team made our lives easy- we needed to transition a lease to a purchase and they took care of everything- made life simple. An effortless experience - can highly recommend

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No customer service

By Abraham P. on 10/3/2018 at 11:33 PM. Helped by Service employees too and internet.

I am sorry to have to put this as a review, but unfortunately the service, communication and overall atmosphere I experienced was at this level. I cannot go through the entire chain of events due to the length, but the ball was dropped at every level and department at this dealership. My main concern is with the communication level, or lack there of, for the past month and how each given situation and phone call was handled. Please read this review and realize the amount of time, effort, and phone calls was far greater than what a customer should have do, in regards to having things handled in a timely manner or even at all(some still not completed).

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Costly repair?

By PSQ on 10/3/2018 at 12:03 AM. Helped by Billy-Service Dept..

I went in with a serious electrical problem and expected a costly repair. As it turned out, it was a bad auxiliary ground. The total cost for the diagnostics and repair, was $180. I was happy with the price and pleased with the entire experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lemon vehicles, false ads, runs credit multiply

By Mrs.Sammy on 10/1/2018 at 2:47 PM. Helped by Hilda Ormeno.

1. Two ads Cherokee & Wrangler are based on only the stock listed, which they DONT have. So you'll go in for the ad it will be a Bait & Switch to a vehicle $5000 higher (They did that to us both). 2. The 200+ Jeeps online is not update they NEVER had them according to our salesman ( he admitted it) it's for ad. 3. Three out 5 of the cars we asked for had damaged frames. The 2 other Jeeps were not damaged were "Lemons" unsafe from West Coast but still priced at MSRP! ( Admitted by The GM Eric Ao) after we told him we won't leave without seeing titles. 4. The building, parking location is ok but as customers this is all IRRELEVANT to us, Why should I pay more for the same vehicle everyone is selling cheaper AND with a clean title unlike Quirk. Should people pay more for your expenses and false advertising? 5. They treated us horribly, my husband is a humble man little did they know he's a lawyer :) he has found over 30 LAWSUITS againist Quirk in 2018 Alone!! Google search it as well. 6. I've bought 8 cars in the past, shop monthly but never wrote a review this time I really just want to save people's time and money. 7. Do not allow this Dealer to contact you, to run your credit, to tell you "must come in" it's just a bait and switch. Don't fail for the ads.

I would not recommend this dealer.