Dealer 2-Year Rating

Customer Service
3.2  
Friendliness
3.2  
Overall Experience
3  
Price
3.3  
Quality of Work
3  
Service
3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Run while you can.

By DPD on 6/6/2017 at 3:27 AM. Helped by Matt.

Unfortunately, my experience at Quirk Kia was horrible. At first, when the promotions are luring, and when you first walk in to purchase your car, the customer service is flawless. But once you experience any legitimate issues, such as, for example, INTERNAL ENGINE FAILURE after only 2.5 years of driving a brand new car, then they could care less about your story. The 2015 Kia Forte I had leased in 2014 started giving me problems shortly after completing 2 years. Battery leaking acid, alternator causing my car to die at every set of lights, brakes going bad, etc. Needless to say, none of these issues were covered by warranty, and so there goes $300. When I took my car to a third-party shop I trust (dear friends are the owners), they tested the alternator in front of me, and suggested I take the car to Kia Service so they could replace it - since that was still under warranty. I did. The tech was very nice at Pride Kia in Lynn, but after they had my car for three days, they just called me and asked for receipts of my oil changes. No explanation, no reason why. Just fax us the receipts. I did. I had to show up at the service center to find out what was going on, and the tech told me I had "Internal Engine Failure" and that the engine needed to be replaced. So they asked for the receipts to try to see if I would have them, or else they would have pinned a new motor on me. And so a MONTH later, my car is ready. I pull it out of the service center and engine light goes on. I go back in, they turn it off (hmm), and then I leave. A day later, there it goes again. I had no more peace of mind driving this car. So here is where it gets lovely. I drive the 40 minutes to Quirk Kia of Braintree where I leased the car, and ask to speak to a manager. Some guy called Matt, who calls himself a manager, sits with us, and I tell him my story. I wanted to see if there was anything I could do to switch this lemon to another car without carrying over the negative equity, since I still had a year left to go on a 4-year lease. He says "let me see what I can do". But before he did anything, I reassured him I didn't want another Kia. Then he simply says "There's nothing I can do for you". We (My mother and I) start trying to attempt to have conversation with him. He says Kia cars aren't supposed to last nowadays, engines fail, it's reality. We asked if he would allow his children to drive Kias knowing the engine could fail on brand new cars at any moment, and he arrogantly said yes. Then he gets up, as to shoo us out of the dealership, says have a nice day, and that's it. That's what we get for leasing a car from Quirk Kia. Sweet. Less than 5 minute conversation. I just got up and left. And the icing on the cake - he accuses my mother - MY MOTHER - of trying to come in and chasing after "easy money" - those exact words. Now you judge for yourself. We drove right to Toyota in Lynn, carried the negative equity into a brand new lease AND put money down - and the lease is more expensive. Are we after easy money? The arrogance, mistreatment, and humiliation we experienced went beyond anything we ever thought was possible. And for a car that was literally a piece of trash, which Matt himself admitted is "normal". This guy could have done so many things. If he was smart, he could've offered me a Chevy, which is part of Quirk. He could have offered me even a Subaru. He could have treated us like actual human beings. But the sad part is he didn't even try! Why? What did we do to deserve that? Was it our fault the car malfunctioned? Was he really assuming we were there to try to get out of a lease because we wanted "easy money"? He judged us simply because he got offended that a car he himself said was not made to last had given us problems and we no longer wanted a product from the same manufacturer. Can you blame us? That is the Kia product, or better yet, that is the Quirk Kia Product. If you value customer service and safety, Buy/Lease at your own risk.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Did not listen to my request

By Burton Faberman on 4/17/2017 at 10:08 PM. Helped by Don't know female employee.

When I call dealerships with explicit directions as to color of car, interior color and model, I expect them to tailor their response to what is requested. Talked to sales person and given a stock # that was never close to what I asked for. When questioned, the answer was we don't shop around for your color. Is this personal service or courtesy to a new customer? Take it or leave it. I suggest you leave it when it comes to Quirk.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Intimidating, angry

By Jim on 2/28/2017 at 2:29 AM. Helped by xxxx.

Salesperson appeared nice at first, but became intimidating and sarcastic when I declined on his deal. Very unprofessional and scary. NOT how to treat a customer. I went immediately to a different dealer and purchased.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

More the great for customer service

By Bwilliams on 11/28/2016 at 1:35 PM. Helped by Jerry.

Frank and his co workers make my Kia buying expierences more then great. Frank got my paper work done and signed in a speed, well understanding mannor. Jerry got me the car sold via over the phone. How amazing is that ? I would most deffinaly come see these guys! Best of the best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism

By weave on 11/29/2016 at 5:59 PM.

...Francisco Reyes Flores leased me a new Sorento.. He was a true gentleman and a tremendous help to me. I would recommend him to anyone looking for new Kia. Francisco is a consummate professional who goes over and above his job as a salesperson.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very bad customer service

By Max555 on 11/9/2016 at 2:49 PM. Helped by Justin.

The manager in Quirk Kia in Braintree (his name is Justin) called me couple times and told ld me that there was a great deal for kia optima lease. I went to the office. He introduced me another sales manager. He was very rude. Did not want to work with the customer. Gave me almost double price that I was told before in this office. Did not let me finish my words and said: "You have a good day gus" He literally kicked us out of the office. Don't yrust them. They tell you one thing on the phone but another then ng in the office.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay Away at All Costs

By mbusack on 9/30/2016 at 10:54 PM.

Just had the worst customer experience of my life at Quirk Kia. I went in looking to buy a used car. I was considering trading in my vehicle and buying either one or two used cars (a large investment on my behalf.) I was immediately approached by a salesman named Ali Tubaishat. From the very beginning it was the typical used car dealer experience I was expecting. He was very pushy, trying to get me to say I would commit to buying a car today. We looked at two cars, then he brought me inside and started to wheel and deal with the managers. After being there for a total of an hour and 1/2, Ali and his managers had me tentatively interested in a $21,000 financed deal for a used car with 60,000 miles. However, I stressed the whole time that I wanted to think about it and potentially look around since this was the very first hour I had even started looking at cars. When Ali started to check my credit he began a conversation about what would happen next (we would switch the plates, call my insurance) and I stopped him and said, "I'm not agreeing to buying this car yet." Ali immediately said "what the xxxx are we doing here then?" And I was totally taken off guard and said "Forget it, I don't want to buy a car from you if you are going to treat me like that" He stood up, ripped the paperwork up in my face and walked across the dealership to get my keys swearing at me in front of all of the other customers and coworkers. It was a humiliating and wildly inappropriate situation. When I left the general sales manager was still trying to sell me a car. I was flustered and wanted to just leave. About 15 minutes later the entire situation started to sink in and I called to complain about the incident to make sure it doesn't happen to anyone else. The person who answered the phone in the sales room pretended to listen to my concern and then said "oh ok, I'll fire Ali and you can come get two cars." Then hung up. It was clearly Ali again. The whole situation made me very uncomfortable and is completely inappropriate. No one forced me to go to Quirk Kia, I was genuinely interested in purchasing vehicles. They had no right to treat me the way I was treated. Beware for sure!

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Do not buy insurance form Bernadin @ quirk

By Gotrippedoff on 7/12/2016 at 7:12 PM.

A better Ins. Co. is a ripoff. I was referred to him by Bernadin @ Quirk Kia. I got ripped off for 100.00. A better ins co. specifically Patrick @ 508 202 7178. I have tried to call Patrick numerous times and he will not answer the phone. He can keep the 100.00 even though I could use the money as I just returned to work after beating cancer. He lied about the payments I would be making on my Ins. He calls me 2 days after taking out the 100.00 service charge and tells me a completely different Ins. rate. DO NOT DO ANY Ins. business with Quirk in Braintree or a better ins. co. !!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!

By cindyZ on 2/29/2016 at 4:10 AM. Helped by Matt Sweeney, Frank Bisch.

Nothing but nice things to say about the experience we had with Quirk Kia. Shawn Schwotzer and Matt Sweeney were so helpful and gave us a great price with no hassles whatsoever, I'll definitely be sending them some customers!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

love them

By sean2014 on 2/24/2016 at 4:39 PM. Helped by Sean Conway and Matt Sweeney.

I would differntly recommend this dealer. As I walked into KIA the sales people were very genuine when they said hello how are you. They didn't jump all over you to sell you a car which I appreciated, nothing worst then a sales person just looking for a sale. My personal salesperson I had was Sean Conway not your regular salesperson he listened to what i wanted , what my price range was .He found me a 2012 Kia Sorent with low mileage , knowing I needed a safe car for me and my son I feel he took great care of finding what I needed. He was easy to talk to, explained everything about the car, and answered every question I had so I would understand the whole buying a car process. The manager Matt Sweeney worked hard not to take advantage of me and gave me the best deal for me . I highly recommend this place. Please ask for Sean Conway ,,,tell him Kim sent you . I love my new KIA .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first experience buying a car!

By Krismcl on 2/24/2016 at 4:24 PM. Helped by Sean Conway and Matt Sweeney.

Quirk Kia in Braintree is amazing. I walked in to get a car with no high hopes and couldn't have picked a better place! Walking in I did not expect that I would leave that day with my Kia Optima. Sean Conway was very clear, upfront, and honest. He was looking out for my best interest, and what I could afford. I was greeted with such friendly people. Matt Sweeney was so helpful finalizing the deal. I have never met such an amazing team! I love my Optima and if you are looking for friendly and honest dealership this is your place. Buying a car is overwhelming and I felt no pressure. Everything was done in a timely manner and nothing was pushed down my throat. I can't say enough about my salesman Sean, he made sure I understood everything throughout the entire process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Car

By janman on 1/12/2016 at 3:59 PM. Helped by Francisco Flores.

This is the 4th KIA I have purchased in the past 2 years from Francisco Flores. I keep coming back to KIA because of Francisco, he always makes sure I get the vehicle I want at a great price. I have purchased KIA's from another Dealer, no names mentioned and found them untruthful and dishonest in their dealings, never again. The only complaint I have is that I haven't in all my dealings I have never received a request for review of my purchase from Quirk. I went to their Website to offer this review, because I feel so highly about my sales person, Francisco, whom I'm sure I'll be seeing him soon for addition purchases. Right now my driveway is full of KIA's (5). Francisco please have them email clients as I'm sure they will be 5 star reviews. I also notice this site only allows one persons name.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patrick in Service is great!

By Pkuczynska on 11/2/2015 at 11:26 PM. Helped by Patrick.

My car started making sounds some time ago, I know absolutely nothing about cars so I decided to call Quirk Kia to see if I could find some help diagnosing the problem and getting it fixed as soon as possible. I rely on my car to commute for work and school everyday therefore I was a little worried about a dealership taking too much of my time and taking advantage of my lack of knowledge about cars. I talked to Patrick Gallo in Service and had an appointment scheduled for just two hours later. Patrick was a great help and seemed really dedicated to his customers and what he does. I appreciate his timely service and great customer service skills. I'm glad I was able to get my car fixed quickly with his help. If I ever need help with car issues again in the future I'll know Quirk Kia will be the place to go!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bait and switch tactics.

By Dissatisfied on 10/31/2015 at 8:20 PM. Helped by Jerry.

Called on an ad for a car when we went in to make the deal the cost more than doubled. I had bought 3 other cars from Quirk Nissan and same did not happen. I will never do business with any Quirk dealers again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Poor customer Service

By Venteesh P on 10/22/2015 at 6:13 PM. Helped by MARK OTOOLE. GENERAL MANAGER UNKNOWN.

I called to get information about a lease special for $29 per month.I spoke with a manager by the name of Mark Otoole that was very rude when i asked him questions about sales tax and fees and later told me i can take my business elsewhere and said I was a caller from another dealership trying to find out there secret and hung up. I guess he was running out of stories to tell me why the lease special was only $29 per month. Later that day i had close friend of mines visit the dealership to only be told lease special is just to get customers in the door and that they never honor what is advertised. Later that day i went to a dealer that was honest and purchased a vehicle. I asked to speak with a general manager about the issue hopingto get an appology but the employees are very defensive and didn't let me talk to the general manager or gave me his name. I will never do business with Quirk!! Beware

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ripped off!

By Never going back on 8/22/2015 at 10:35 PM. Helped by Antonio.

I have a 2013 Sorento purchased at a different dealership but this place is closer to my house so I figured I'd try them for service. Never again! I had a lengthy conversation with them to make the appointment and go over everything I needed but when my wife got there at the appointed time it there was no appointment which meant she had to be there much longer than necessary. We needed a "B" service, an inspection sticker and a replacement cap for the power steering fluid. The did the service and the inspection but never put the new inspection sticker on the glass which we just noticed by luck while driving in Vermont a few days later. They ordered the cap for the power steering fluid so my wife went back there today to get the sticker and pick up the cap. They charged her eleven dollars labor for screwing on the cap. Absolutely the most petty experience I have had with any business. It's about the same as screwing the cap on a gatorade bottle. I could have ended up with a ticket for the sticker screw up. Just luck that we noticed it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris was great!

By Jimmybo92 on 8/7/2015 at 8:37 PM. Helped by Chris Coffin.

Chris was great to work with. He helped find the car that fit my needs and was very friendly. He was able to answer all questions I had and was very easy to contact. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight Talk, Super Friendly People, and Super Service

By bossou on 6/16/2015 at 1:10 PM. Helped by John Williamson & Alix Jean Charles.

June 13, 2015, I was car shopping and met John Williamson and of Alix Jean Charles of Quirk Kia in Braintree, MA. I was able to get quick specific answers to my questions in minutes not hours. I was welcomed into the store after traveling 75 miles one way on a Saturday afternoon. The car was ready to drive, they demonstrated all the features and there was NO pressure nor shenanigans like there are with other car dealers. Quirk sales professionals presented options, were able to make a package that suited my needs and provided pricing that is unequaled throughout any Kia dealership in New England and beyond. If you want a huge inventory of new and used Kia's and others, a sales and financing force that makes it happen, then stop mouse clicking and call Quirk Kia and you will love it! Bottom line, Professionals who look and act like professionals helping people achieve their automotive goals in the real world.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Bait and Switch

By isayeed on 5/30/2015 at 5:31 PM. Helped by Ian, Tina Gurn.

What a sleazy dealership! They'd advertised a lease special for The Kia Optima for $88/mo with zero down. I spoke to the sales lady Tina Gurn several times to ask if there were any other costs and she said dealer acquisition fee and paperwork etc for a total of about $1000. Once I got to the showroom after driving 1.5 hrs I was informed by the sales person that I the 88/mo was only if I was a veteran and I had previously financed through Kia! When I asked him why I wasn't told this in my multiple communication with Tina his response was "Tina's job is to get people to the showroom, she will only answer the questions you ask". Wow!! Do they honestly think they're going to create loyal customers using this approach ? I had bought a Ford Probe from Quirk back in '92 and it had left a bad taste in my mouth, again due to the sleazy sales person. I guess 23 years later, nothing has changed...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent experience

By cmj9271 on 5/9/2015 at 4:24 AM. Helped by Frank Burns.

I am very happy that i chose to make quirk kia my first stop when i decided to purchase a new car. My salesman Frank Burns was great, very knowledgeable and answered every question or concern i had. Don't waste your time browsing dealership after dealership, head straight to quirk kia and look for Frank.

I would recommend this dealer.