Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4.2  
Overall Experience
3.8  
Price
4  
Quality of Work
4.3  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

tried to rip me off

By pa on 8/16/2019 at 6:45 PM. Helped by Dan.

I booked an appointment on Wed for Fri at 9am to have a squeaking noise fixed on my 2016 Nissan frontier 26500 mi. I arrive on time as soon as I parked my car a service person approached me ask if I here for service and I said I was I have 9 am appointment. he takes my truck in and then tries to sell me on having my Break fluid changed. I told him my truck was going to be serviced 30000 mi . I am here for a noise coming from under my truck I told him that the truck will be out of its 3 year warranty in a couple of weeks so I want the noise taken care of. I left truck and went home. He called in about an hour. He said the brake back plate was loose and it was rusty. I asked him if it was covered and he said we have rough winters here and this is to be expected and for that reason it is not covered on my bumper to bumper warranty. To replace /fix it would cost over $600.00 per tire. He then told me that my breaks on the front were are 30% on one side 35-40% on the and should be replace at about $480.00 and he then told me I have a nail in my front and rear tire on the left side of the truck. He said they don’t repair tires I would have buy a new set of tires. He also informed me that he did an oil change, which I did not ask for and he use oil instead of synthetic oil which I was told at the time I bought truck that Nissan Trucks only use synthetic oil. I told tighten the back plate. By the way, I had this done in April this year already. He informed he did but there was still a noise. I told I will be down to pick my truck up and I am not paying for the oil change. He said he would deduct the labor and I would only have to pay for the oil. I again said I wasn’t for the oil change period and he took it off the bill. I called 2 twice to talk to the manage, 1st time he;s in a meeting , time at 2pm . he’s gone home for the day. I pick my truck up and went to Town Tire to have the tires repaired or replace if they couldn’t be repaired. The guy at Town Tire told that were no nails in the tire. He did tell me the tire were looking a little ‘scalloped” and I should consider having the tires rebalance, rotated and aligned for a cost of about $110.00 which I had done Imagine Quirk trying to scam me. I have bough 2 cars from them and leased 4 cars. xxxx,

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience

Extended warranty compliant

By extendedwarrantynobueno on 7/5/2019 at 2:55 PM. Helped by Not sure..

I brought my vehicle in to repair the compressor of the AC on July 5, 2019. I had scheduled the appointment on June 27. I explained to the person at service what the issue was. He checked that I had an extended warranty and that if the compressor was broken it would be covered. When I arrived at Quirk, they checked the vehicle and told me that the compressor was not working and it was covered under the warranty. I was also told that they would need to contact some service center to get authorization. So after being at the dealer for two hours, I was then informed that the service center was closed until Monday and that they would not be able to repair my vehicle. How difficult is it to check and see what paperwork need to be completed for an extended warranty. If I had been told there could be an issue, I would have picked another day.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Aggressive, purposefully overwhelm you

By Çarshopping3 on 5/24/2019 at 5:16 PM. Helped by No idea, I left.

These people are basically scam artists. They will overwhelm you into a sale unless you walk out. Unethical, overcharging and sexist. No thanks. I would not be the least bit surprised if the positive reviews were from quirk themselves.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This dealership will scam you

By Dissapointed1 on 5/2/2019 at 1:36 PM. Helped by jerry dal manager.

THIS DEALERSHIP WILL SCAM YOU...... I've leased 3 cars from Quirk, they tell you that if you come back and re lease from them they will give special consideration for mileage and ware its all BS. The manager Jerry Dal will deceive you. He went out of his way to make up an entire conversation that NEVR happened to justify a over mileage expense that they specifically agreed to cover. Customer service is a cliché' that they over use. Be careful of the sales conversation that it ends up on a sales document, say one thing to get the sale then switch it to a company favorable document . Don't do business with them they will cheat and lie to get the deal at any cost. Customer service means find a way to fix a problem and not hold the line on behalf of the company. Managers do not solve issues they protect the company at the customers expense. CUSTOMER SERVICE AND RESPECT DOES NOT EXIST AT QUIRK NISSAN.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price

Stay as far away as possible.

By NoMoreBadDealerships on 3/6/2019 at 5:07 PM. Helped by Marquis Wilson.

WOW! Where to begin? Should I start with the lies and deception? The total lack of customer service? The missing factory installed items? The $175 they haven't bothered to refund? Or maybe the fact that we were sold a vehicle with a faulty and non functioning Front Emergency Braking system? We visited the dealership and spoke with the sales rep Marquis Wilson. We wanted to test drive a 2018 left over Murano SL that we saw on the website, along with a 2019 Rogue SL to compare. The Murano was much more refined so my wife decided that was the vehicle she wanted. Great, let's get to the price... And so it begins. Well the price on the website is a complete fantasy. The first words out of the Marquis' mouth are "Are either of you a college grad or active military? No? Then it's an additional $2,000 over what's on the website." Yup, even though the only thing on the website is some really fine print at the bottom "New vehicle pricing includes all offers and incentives" it doesn't actually mention what was required to receive the incentives or how much they are. We're just supposed to accept the salesman's word that the $2,000 price increase was what it was. Interesting. OK, let's see where we're at with taxes and all the other xxxxxxxx fees added on. We settled on $1,800 for the trade-in. Wife legitimately has an insanely good credit score, so we mentioned that our bank was willing to give us a 1.9% for a new car loan and I thought the finance manager was going to help match or come close. Well not quite. They came back with a 0.9% rate but then ADDED another $1,500 to the price! So no, that's not going to work as it would be more than what we would have even saved over the life of the loan with the discount interest rate. How does that make any sense? So back to running the numbers. The monthly payment amount was more than what we had budgeting for so we talked about leasing the vehicle for 2 years, which I thought was a good idea as did my wife. I'm usually not a big fan of leasing but this is her first SUV and she wasn't sure if in 2 years she would still like driving it. It also gives us the ability to purchase at the end of the lease if she does want to keep it. So we get all the paperwork done. We scheduled a time the following night to run her credit, sign all the paperwork and take possession of the vehicle. Before we left that night, we paid the deposit as well as the first month lease payment and had to pay an additional $175 for a title fee if we couldn't find the title to the Honda we were trading in. We were promised the $175 would be refunded if we brought in the title the next day, which we did. It's been a full week and no refund! My wife picks up the car, signs all the paperwork, turns in the Honda with the title and drives off happy as a clam. I get home and excited for a drive around. The car had 10 miles on it when she picked it up and had 18 when I got in when I noticed the Forward Emergency Braking (FEB) dash light is on. I called the dealership and was told there might be something obstructing the sensor in the front bumper. We pull over, I can see the sensor and there's nothing in the way. Call back and service department is closed and Marquis isn't available. My wife mentions that it was on when she left the dealership and that they just gave her the keys and didn't go over anything before she drove away. What amazingly bad customer service, they can't even be bothered to check if it was safe to drive! I called the next day and we make an appointment for Saturday morning to bring the car in for service. I do a bit of googling and apparently this is a wide spread and well known issue with certain newer models of Nissan vehicles. It can cause the vehicles to suddenly brake for no reason with or without the vehicle in cruise control mode. Yup, they literally sold us a known defective vehicle. We drop the car off on Saturday and it takes them 3+ HOURS to call and tell us it needs a new sensor. We go to pick it up and it'll be a few days for the part to arrive. Well this week won't work since service is closed at 6pm every evening so we make plans for next Saturday. The service staff member stated that she will call on Tuesday and let us know if the part arrives or not. Well I'm writing this up at 10pm on Tuesday, 4 hours after the service department has closed and no call. We're not even to the best parts yet. We go shopping and went to put the groceries in the back only to find that the $420 FACTORY INSTALLED Cargo Package is completely missing. That's right, I guess they thought we wouldn't notice that the cargo cover, weatherized cargo mat and the cargo net simply weren't there. I guess if they had bothered to walk through the vehicle when my wife picked it up they might have noticed but nope. I've called and left numerous messages as well as emailed several times looking for a response regarding any of these concerns and have not gotten a single reply. No calls, no emails, nothing! I've already filed a complaint with the BBB and will be filing a consumer complaint with the Massachusetts Attorney General's Consumer Advocacy & Response Division this evening. I really should have taken a closer look at the company's ratings and saved myself some headaches. Literally all this could have been rectified with a phone call or a reply to any of my emails, but I guess once the check is cashed, customer service doesn't mean anything for this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quirk Does Work For You!

By A New Nissan Customer on 11/3/2018 at 8:42 PM. Helped by Maher Boles.

Great purchasing experience. Sales Team really worked together to ensure my delivery was met with full satisfaction. Thanks Quirk Nissan Team. Special recognition goes to Maher Boles!!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Lies lies lies

By Sam911 on 9/20/2018 at 3:11 PM. Helped by Keven.

I found a good deal on their website and submitted my info so a sales rep would contact me. (Kevin) called me immediately and suggested checking if I prequalify online, and that he will send a link. I explicitly asked whether this process is going to be a hard or soft pull. He assured me that its going to be a soft pull and there is no need to worry. Now I have three different hard inquiries on my report, and nobody even bothered to call or send an email to tell me about what I “pre-qualify” for! When people want to sell, they say anything!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing a car

By Chandler111 on 7/17/2018 at 2:43 AM. Helped by Yaw O.

I came in looking to lease a car and Yaw O, was so amazing to deal with, very smart and knew everything about the car and was so nice to me and my family. He made me feel very comfortable in the decision I was making and I would absolutely recommend anyone to look for him when buying a car !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Car on 5/22/2018 at 3:59 PM. Helped by Frankie Patel.

Came in thinking I wasn’t going to be able a get a new car but Frankie Patel and the finance team made it very easy and fast. Great place to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase a new car with Yaw

By Marjorie on 4/13/2018 at 10:44 PM. Helped by Yaw Twereboanah.

We have purchased several cars at thus Nissan dealership and Yaw Twereboanah has been our consultant. I highly recommend Yaw as he makes everything easy in purchasing a new car. He is very knowledgeable and makes every effort to get you a great deal! I highly recommend this Nissan dealership!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Is very good experience

By Leandro.1987 on 4/10/2018 at 12:15 AM. Helped by Rotimi Abu.

I bay my car over there they are very nice and very helpful.nice job to everyone.i very happy to have business with you boys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great leased experience

By anthony lopez on 3/22/2018 at 2:24 PM. Helped by PEDRO APONTE.

I leased a vehicle with Pedro Aponte was a great experience I call him the Apontenator. he was on point with everything from picking the car I wanted doing all the paperwork getting the car ready for me to pick up. I highly recommend him hes awesome go see him trust me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased a vehicle

By Ortega72 on 3/20/2018 at 8:28 PM. Helped by Pedro Aponte.

The sales person Pedro Aponte was very pleasant and help with all our questions and needs. He also got us the price we were looking for a leased vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent experience

By TOURIA TOUTLA on 3/9/2018 at 6:36 PM. Helped by TOMMY YEE AND KEITH JAFRI.

We didn't make any appointment, just walked right on in on Saturday afternoon. Tommy Yee was the Sales & Leasing Consultant we worked with to find the perfect deal on our new car. He took his time to explain everything clearly. Keith Jafri and Jerry Dao were also very helpful and made the process go very smoothly. I was very satisfied to work with such experienced and nice people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service dept

By Pat on 1/30/2018 at 2:55 PM. Helped by Chris Winters.

Service was excellent. Very personable, friendly and willing to help. I was greeted right away when I arrive and was help out within Minutes service area is very clean

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Service light still on

By Paul M Tully on 1/12/2018 at 4:57 PM. Helped by Craig Wetzel.

Brought my car in for a lube oil and filter yesterday. During the complimentary multi-point inspection, they didn't see the tire pressure light on the dash board. Craig from the service department offered no explanation for this oversight and suggested that I bring the car back AGAIN today to have it looked at. Again, Craig and the mechanic who performed the maintenance both sat in the car and turned it on...looking at the dashboard... Called to speak to the manager and the girl who answered the phone didn't know his last name. Not Quirk Nissans finest hour

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Paul Boston on 12/30/2017 at 6:58 AM. Helped by Sean and Frankie Patel.

For your Nissan needs please meet Sean and Frankie team. They are the best. They work very hard to help you find the right car .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people with very professional manner of communication

By Iza on 9/18/2017 at 11:42 AM. Helped by Maher Poles.

I had great experience and pleasant time during my visit at Nissan Quirck in Quincy! The sales person Maher Poles and the manager stayed after hour to make sure we would make the perfect choice and we did. Jason took the time to understand our needs and offered the car we loved as soon as we got in. The car , he knew we will be happy with!. He made an extraordinary effort to keep us in the range we were aiming to get with the payments! We are enjoying our new Nissan Rouge Sport! Very pleasant , professional manner of work. Everyone there was polite - and the process went so smooth! Thank you for this! Does not happen often in a dealership! Highly recommend to everyone to go to this place and you won't be disappointed- you will be treated with respect and will get the best advise and professional service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Jimdog2323 on 9/1/2017 at 7:03 PM. Helped by Pedro Aponte.

Was greated by a nice young man Pedro Aponte he work with me to buy a Nissan rogue. He was really great very patient understanding of what I wanted. Will highly recommend Pedro to all my friends and fsmily

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome buy! great dealership

By jindermahal11 on 9/1/2017 at 6:30 PM. Helped by Pedro Aponte.

I bought a 2017 Nissan Altima from Pedro Aponte. He was a great salesman he took his time with me went over all the features of the car. I went to another dealership boch and the salesman just show me the car and that was it. I like salesman that go over the audio cameras etc. he did a great job. will highly recommend him. great service

I would recommend this dealer.