Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
3.2  
Overall Experience
3  
Price
2.9  
Quality of Work
3.3  
Service
2.4  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Unprofessional

By Sully781 on 8/20/2017 at 9:09 PM. Helped by Ryan Monsegue, George (sales manager).

Extremely unprofessional experience at Quirk Subaru. Spent a solid 3 hours in the dealership talking to Ryan about leasing a 2017 Impreza, did the typical negotiating back and forth for a while, finally settled on a deal that we were comfortable with. Told the salesman we would back the next day, and we needed 24 hours to think it over. Salesman said that was okay however he was not able to meet us until after 3pm that next day, we left, and came back the next day at 330 after texting the salesman Ryan and confirming. We arrived at the dealership only to be told by another salesman that Ryan wasn't going to be available until 5pm. So we were "assisted" by another salesman. Strike 1. We sat down with the new salesman, and gave him the lowdown of the previous negotiations the day prior. The new salesman said "okay sounds good, let me go talk with the sales manager and we'll get this paperwork rolling." If only it was going to be that easy. The salesman comes back and says "so Ryan really screwed up, and our sales manager was not aware of the deal you had made" we thus spent the next hour arguing that the issue at hand was not out problem nor our fault. They spent the whole time legitimately arguing with us over an $18 difference. That may not seem like a big deal, but it's the principal of them not honoring the deal that was agreed on, and then treating us poorly during the negotiations. The new salesman told us the previous salesman shouldn't have said what he said and "is probably going to get fired." Extremely unprofessional. Finally the sales manager George came out and gave us the most rude and abrupt explanation as to why the deal was not possible, after we said then "we don't have a deal" he just walked away from us without so much as a word. Not even saying sorry for the mix up, nothing. Probably one the worst experiences I've had at a dealership, and that's saying something considering dealerships have a bad rap to begin with. Left a bad taste in our mouth, this dealership will back track on a deal and pretend like you're at fault, we heard another customer that was sitting behind us with another salesman going through the same experience. She was extremely upset as well, I heard her word for word, and it was basically the exact same thing we experienced. Then today, another couple sitting in front of us, was arguing with a totally different salesman over the EXACT same thing. Should have been a red flag. Must be a common practice for Quirk. Very unprofessional and rude experience overall, would not recommend this dealership to ANYONE, anymore. Which is a shame because the Quirks themselves are a family friend, hence why we went there, however their employees are a different story. We will be informing the Quirks of our experience as well. Good luck to anyone else whom visits this particular Subaru dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Pressure - GREAT Experience

By Emmasmommy on 8/6/2017 at 8:30 PM. Helped by Joanne, Christy, Greg.

I typically do not take the time to write a review, but my husband and I had such a pleasant and unorthodox experience recently at Quirk Works Subaru that I felt compelled to commend the staff we engaged with. To give some brief background information, my husband and I came to the realization that we needed a second vehicle once we had our daughter a few months ago. We were exploring a few different brands and ultimately decided we wanted a Subaru given their safety ratings. I was doing the majority of the leg work for our search, and to be honest I was dreading contacting multiple dealerships for information. I anticipated getting the typical "sales run-around" to get me to come in opposed to having my questions answered. One afternoon while my daughter napped I begrudgingly started making my calls to multiple Subaru dealerships. I did experience the “run-around” with a few of the dealerships that I contacted, while some of the others I had a decent interaction with and would’ve chosen one of those dealers until I called Quirk Works Subaru. When I called I was transferred to a young woman named Joanne who I ended up on the phone with for over 20 minutes. She was personable and made me feel at ease instead of pressured. Instead of getting exasperated with the amount of questions I asked her about safety features on the different Subaru models, she shared that she had a baby this past year as well and that she completely understood my desire for a safe vehicle for my daughter. Ultimately, it was decided that my husband and I would come in over the weekend to test drive an Impreza sedan and a Crosstrek since we weren’t sure whether we wanted an SUV or sedan. Later on that day I remembered a few questions that I didn’ t ask, so I called Joanne back. She had left for the day so I was directed to a woman named Christy who also did a great job of answering my remaining questions without pressuring me. Fast forward to the day of our visit, and we were greeted by a salesman named Greg. I told him we were here for Joanne, and he went and got her. She came over and met us and explained to Greg everything we discussed. He took us on the test drive of both the Impreza and Crosstrek, and he took the time to go over the features in each vehicle. By the end of our visit my husband and I decided to lease a Crosstrek, and we couldn’t have had a better experience than we did. I highly recommend going to Quirk Works Subaru if you want an experience where you are treated like a person opposed to just another sales opportunity.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My best experience ever buying a vehicle.

By Patricia on 8/6/2017 at 5:39 PM. Helped by Xavier And Tom.

I got my second Subaru from the dealership this week (the first Subaru was also from this dealership). Xavier in sales and Tom the manager. We're straight forward with me on the price. I will highly recommend this dealership to all my friends and family. Thank you Xavier and Tom for being professionals. Most important got the best deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership!

By Teagan_L. on 7/17/2017 at 2:34 AM. Helped by Owen.

I made an account just to leave a review of my wonderful experience here at Quirk Subaru. As a mother of two and one on the way, not only were we concerned about finding a car that meets all of our needs but also, to find a day and time that would work best to look at cars and be in and out. As a growing family, safety as well as room was a top priority of ours in a car. After looking at consumer reports, we were drawn to Subaru because of all the safety awards it has received over the years. My husband and I ended up here at Quirk by a recommendation of his co-worker due to how great of an experience they had there. They were completely right! We were helped as soon as we walked through the door. Our salesman was awesome but I’ve honestly probably have not seen such a group of individuals that worked so fast and efficiently together as a team at a dealership. It was a really hot day when we went and they greeted us with smiles, water and the knowledge of knowing exactly what my family and I needed and wanted in our car. They completely understood that we didn’t want to stay long at the dealership since we came with a decent idea of what we wanted (and two grouchy toddlers in which they gave them coloring books). Thankfully, we had spoken to our insurance company beforehand about possibly buying a new car and with the help of the Quirk Subaru team, they had our brand new 2018 Forester inspected and registered within two hours of us walking through the door. I have never been more impressed with a dealership before and I will certainly be a returning customer in the future. A big thanks to the Quirk Subaru Team!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Referring bonus

By Jim8888 on 3/30/2017 at 5:51 PM.

That's a big lie , told $100 ends up only give me A $50 check ,what are a lie.i would never bring anyone into third door.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Customer Service Falls Flat

By Steven Giovangelo on 2/16/2017 at 3:06 PM.

I purchased my '13 Legacy 3.6R last April, and in the fall i received a letter from Subaru with a small recall (wiper blade motor needed to be replaced). I needed an oil change so I decided to make an appointment at Quirk for both the recall work and a synthetic oil change. I pull it into the service bay, and an employee ushers me inside. Before introducing himself, he pulls out a laminated sheet explaining what the 30k mile service covers. I again repeat just to do the work i scheduled it for. He says, OK it will be 45 minutes. An hour and a half later, he says it's ready. He hands me a slip showing $0, so I asked how much the oil change is. He said I declined that service (I declined his $500 30k mile service). Instead of apologizing and saying he'll go and do the oil change now, he rudely asks for his pen back. I drove 300 feet to a Jiffy Lube and was treated like a King. Do yourself a favor and stay away from this "dealership" as you're clearly just a number to them. I bought my car out of state at Subaru of Stamford, wish they were closer for service because they were A+.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fraud Alert - Stay clear

By sleg2017 on 12/30/2016 at 8:12 PM. Helped by George Valentgas.

To make a long story short I bought a car from them and had to fight with them to trade it in at a loss because there were issue they wanted to put a Band-Aid on for a new car. My local Subaru service center disagreed with quirks solution to tape my molding on that was falling off. The only solution was to order a new part that needed to be painted and my car paint blended. Never mind the issues with the car I had requested the financing paperwork from the dealer and paperwork I had never seen was provided with another person’s signature. Long story short I reached Subaru corporate and told them in which they gave me a loyalty credit and I traded the car in at what would have been a 5k difference but after promising to take legal action I traded for a car and was given around 2k less back for the car I had bought 9 days ago. Issues: New Car damaged and solution to tape on molding or blend car paint with new part Key they claimed was $700 and too expensive to replace looked like it was taken to a belt sander Screamed at by sales manager on sales floor because I asked for a new key Someone signed my name on finance paperwork Trade-in was around 2k less than the faulty price they sold me the car for

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By JenMac on 11/14/2016 at 11:14 PM. Helped by Greg Valentgas.

My husband and I went in just to look at and test drive as we were comparing several cars before making a decision. We worked with Greg Valentgas from the first time we went to the dealership and were up front about our plans making it clear that we were not purchasing a car that day. Greg was friendly, helpful and did not pressure us at all to make a purchase. He was easy to get a hold of on the phone when we had further questions and when we decided to move forward with purchasing our Outback he was great to work with to finalize the process. I highly recommend working with Greg if you are in the market for a new Subaru!

I would recommend this dealer.

Overall Rating

1.3  

2   Friendliness
1   Overall Experience
1   Price

Poor salesmanship. follow script with pricing, not flexible

By globalbob on 11/6/2016 at 12:00 AM. Helped by Kristie Mahan.

Quirk Ford sold me 4 vehicles sight unseen by working the deal out via phone, email, or both. I would just come in for the paperwork, and the price was always much less than "internet pricing" Quirk Subaru would only quote the exact same price that's on the website? What's the point of "clicking" for a special price if its the same? Anyway, I bought a Subaru from Patrick Subaru today with only 2 emails and a 15 minute conversation. Peoples time is much too valuable to walk in and not get what you want when you could have already determined that before stepping outside your door. Because of my long history with Quirk, I reached out to the saleswoman again and said I'm interested in a WRX STI and would like to still do business on another vehicle. The saleswomen replied to me email fairly quickly, and.....wait for it! The price was higher than the internet price! This is my first time writing a review that was negative. I think the salespeople should be trained to understand that just because you walk in the door or call, doesn't mean that the person is buying. You need to earn that sale and trust. Jim Altabello from Quirk Ford was great and if he is still there and I wanted to buy a Ford, I wouldn't even call anywhere else, because we would work it out. For the experience I have had with Quirk Subaru over the last few days, I can say that not only would I not purchase a Subaru from them, I would also deter any friends or family from purchasing at this dealership

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away!

By GSR on 10/27/2016 at 12:44 PM. Helped by George.

People are not friendly here! I chose this dealership as I live in the neighborhood, but totally regret it now. The GM, George has absolutely no sense that he's talking rude. They made my car buying experience a nightmare. I do not recommend this place.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never use this dealer

By Miki on 10/23/2016 at 9:46 PM. Helped by Kristie Mahan, Timothy Long.

I plan to buy a Subaru Legacy and send out several price quotes to several MA Subaru dealers. Quirk Works Subaru's internet sales provide a very appealing price to lure me to the dealer place. Once I get there, they use all kinds of excuses (such as the discount coupon ran out..) to refuse to give me the price they sent to me. They persuade me to buy it at a higher price they offer on site. I suspect that Quirk Works Subaru's management quietly encourage their sales to do so in order to attract more customers. So never do business with this sneaky, unreliable dealer!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY

By cerbil on 9/30/2016 at 8:28 PM. Helped by MARK AND GEORGE VALENTGAS.

Absolutely STAY AWAY from this dealership! 1) They pulled my credit report although I have been assured several times that they wouldn't do so. I specifically requested this, in the presence of my wife, twice! And I was reassured twice! Two days later, I get a notification from the credit rating agency that there has been an inquiry by Quirk... 2) The general manager (George Valentgas) himself admitted that his salesman - Mark, who quoted a monthly payment of "lower $400s" for the very same car that the general manager later tried to sell me for "$270/mo" was "new and was trying to make money"... At my expense!!! This is not a marginal mark up, it is 48%. Unethical... 3) Today (one month after that pulled my credit report against my will), I get a letter from them telling that they "cannot provide credit to me" (for which I never applied)!!! They are incompetent. untrustworthy crooks. Stay away and SPREAD THE WORD. I certainly will.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Quirk? Quick...Quit...QUACK'S!!!!

By mr27122 on 9/4/2016 at 4:30 PM. Helped by Tim Long, Kayla Jarrett, George GM.

Indeed, a curious "title". Allow me to share why. Please note that my purpose in sharing is to FOREWARN potential Quirk buyers of their DUBIOUS SALES TACTICS AND BLITHERING STUPIDITY, AND TO SIMPLY STAY AWAY FROM QUIRK (I will be thorough, it gets really funny, but as with math formula's I'm obligated to give YOU, the reader "proofs" before the fun!). Remember, the Subaru you purchase will always be just like thousands of others, yet the only "difference" in YOUR PERSONAL buying process will be the DEALERSHIP that is chosen. I contacted Quirk via clicking upon a specific WRX listed in inventory upon their website. Shortly thereafter I received a voicemail response from Tim "Hi THOMAS....", not a good start my name is D A V I D exactly as it was submitted in my inquiry. I called Tim back, and corrected him regarding my proper "given-name", he verbally apologized. However it was a very disjointed call and Tim sounded, and was very confused. I provided him my work email, and asked him the cost of a specific accessory. Tim assured me he would email me the requested information. Tim never emailed me. The following day I reached out to Quirk via the "Chat" feature on their website. My single question? "Can I please have TIM LONG'S direct number?" No luck. Whomever was on the Quirk side of the has been trained to "mine" for more information, thus the "auto generated" responses were "Let me check on that....", "Can I please get your name....", "Just a second while I find out, where do you live....", "What's a phone number somebody can call to give you....". I simply kept repeating "TIM LONG'S NUMBER PLEASE". Ultimately, since I wasn't responding to any questions due to my having already provided that information in my original inquiry (IN SALES, THESE ARE CALLED "PROSPECT TOUCHES"), the person on the Quirk side of the chat simply closed the chat window, poof!!! So, I called the general number and asked for "Tim Long". Upon Tim answering my call, I rapidly reviewed our conversation from the previous day. Again he was flustered, and he said "DERRICK, RIGHT?". I corrected him, D A V I D. Later that day, Tim sent me any email, however he never anwsered my accessory question. As the past, I was in contact with Tim via email in regards to price-price-price (REMEMBER IT DOESN'T MATTER WHERE YOU BUY, THE CAR WON'T BE ANY DIFFERENT, AND IT CAN BE SERVICED AT ANY SUBARU DEALERSHIP UNDER THE FULL WARRANTY). The Quirk pricing was competitive, however be forewarned---DEALERS LIKE TO NOT INCLUDE SHIPPING/FREIGHT ($820) AND THEY NEVER PROVIDE THE DEALERSHIP FEE UNLESS ASKED ($299 AT QUIRK, VERY VERY VERY FAIR AND LOW PRICE). Since I was now simply "price shopping" my personal inbox (Tim never wrote to the work email I provided) was filled with offer's and counter offer's, and counter counter offer's. As the day drew to a close, Tim emailed me that "Thursday", the following day was his only day off, and he offered a colleague of his I could contact at Quirk. I responded in a very friendly fashion, assuring Tim---if my recall is correct---that no decision would be made on Thursday, and I only wanted to deal with him...due to him calling me THOMAS, DERRICK, NOT EMAILING ME, THE CHAT DISCONNECT...I figured that I had PERHAPS scraped the bottom with Tim & didn't want to engage with anybody else due to the name confusion...I was wrong about scraping the bottom @ Quirk! I checked my personal email later that day (Wednesday), and I had an email titled "Informational Visit" from Kayla Jarett @ Quirk that greeted me with the salutation "Hi THOMAS" (Kayla had already sent an email the PREVIOUS DAY that greeted me with "Hi THOMAS"). The email served two purposes for me. 1) I finally had enough of the given name errors--THOMAS, DERRICK, AND NOW THOMAS IN 2 EMAILS & 2) What and idiotic an dubious sales tactic that serves the sole purpose of getting you in the door because & I quote "It's a big purchase so it's always a good idea to get some education first." The email also instructed me to leave my checkbook at home (nothing mentioned about my credit cards), that buying a car is a "big purchase", and by coming to the showroom, Quirk had $500 catch vouchers that would increase my rebate by $500! I could dissect this moronic email, yet its simpler just to state, is it not condescending to assume a prospect has never bought a car and is clueless as to the process and needs to be "educated" by Quirk??? Why does Quirk send this "form" email? Because somebody at the Quirk Dealership possesses the ability to count to at 10...probably only one person named "Lou" (or THOMAS) that they keep out back to help all employees count, spell, and use the Interwebchattingemailnet! The true purpose is that "technology" sucks for car dealers, yet they will claim to embrace it. Why? Because US, YOU & ME...statistically only visit about 1.7 cars dealers before purchasing. That is way-way-way down from before "technology". So, if I visited Quirk to be "educated", the statistical probability of my buying from Quirk is fantastically increased in their favor, especially with a $500 inducement that probably has 1.7 million "asterisks" and "caveats" attached to it. Now, for the Quirk "teachable moment"...enough with calling me the wrong name!!! So I emailed Kayla & cc'd Thomas the following: "Kayla- As Tim long is now aware...he called me "Thomas" on his first voicemail, and then "Derrick" when we spoke. My name is DAVID. If Quirk can't get my name correctly...seriously...what should I have "time" for in regards to Quirk?-DAVID (Quirk alias "Thomas" & "Derrick") P.S. Tim, thanks for your time, I've opted to go elsewhere. Raise your pinky if you think Quirk's s interaction ought to have ceased upon receipt of my email? Unfortunately it did not! I got a call from Tim, and he was very apologetic and he offered me the lowest quote I had gotten thus far. However, KAYLA decided to send an ACCUSATORY email telling me it was all MY FAULT and that I had given my name in the initial contact as "THOMAS", and then continued her diatribe about how she would never deliberately call somebody by the wrong name "Who would?", and on-on that it was ALL MY FAULT (Albeit I give her credit for her "David," salutation), and concluded that they would send me a "screenshot" of my initial contact with Quirk. I demanded it, and ultimately it came in the form of a screenshot that could easily have been DELIBERATELY ALTERED (however, I will give Quirk the benefit of the doubt that it wasn't). The PROBLEM with the "screenshot"? The "Prospect Information" has Full Name as "THOMAS NP", MY email and MY phone number, with the CITY of LYNN MA, and a zip code of 01905. I live in LEXINGTON MA 02420. I responded to Kayla's ACCUSATORY email, in a very intelligent yet vicious manner...lines like "That was not a mistake on our end where we just don't know how to call people the right name" lines "You inquired and filled out information stating your name is Thomas" greatly agitated me. I WAS MY MISTAKE, I INQUIRED AND STATED MY NAME WAS "THOMAS" ETC-ETC-ETC. My response was super harsh...but no foul language...just pointing out that Kayla was a total idiot. The response from Quirk? George the General Manager courageously emailed me from the Quirk "general email"...yes George I'm calling you a coward (also for purposes of this "rating" and renaming you "Richard", lets shorten it to "DICK"). DICK sent me the following "David, My name is George (aka DICK), I am the General Manager, After reading the emails that you sent our department, there is no need for apology, you try to belittle and make fun of the employees that work here. We want to earn your business, your lead did come through as Thomas NP and We can show you that if you came down here to meet with us, there is absolutley no need for us to make that up. We are a large dealership and we give great prices. If you don't want to take advantage of that, that is one thing, but there is no need for those emails. If you need anything from here on out, you can contact me." DICK and I, briefly, exchanged "friendly" emails. Surprisingly he didn't believe that consistently mistaking my "given name" deserved an apology, nor did Kayla's hyper-aggressive email that basically called me a fool who deliberately provided misinformation on my initial contact warranted an "apology". DICK stated Quirk wanted to earn my business and invited me to "(come) down and meet with us" and he would show me the MY LEAD when I came down to meet. I simply responded that Quirk has a problem with the process by which they record "leads". At some point an actual HUMAN had enter the data into the database, and in my case, it was most probable that whomever did that CUT N' PASTED and accidently inputed my contact information with THOMAS NP's name and LYNN address. I don't recall a response from George in regards to Quirk's ineptitude. The bad news? I think that on delivery day, my "Quirk car" would have Idaho Tags, a New Mexico Title, Hawaiian Registration, and a Mississippi Inspection Sticker. The good news? I promise to service my brand new VW GTI at QUIRK SUBARU & request that Kayla perform all the maintenance and Tim and "quality assure it, and DICK can just be a dick. SAVE YOURSELF FRIENDS...IF YOUR BUYING A SUBARU BUY IT FROM PLATINUM/DIAMOND/5 STAR GENTLEMAN SUCH AS JACK HESSLER AT ATLANTIC SUBARU OR MICHAEL MASTERS AT BRATTLEBORO SUBARU. Sorry for the length. - Thomas. Wait, wait, wait...I've forgotten my NAME!!! Can somebody help me find my home in LYNN?? I think the zip code is 019???

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

AVOID!!!! Selling opened/used parts as new! BEWARE!

By Subaru_Enthusiast on 9/1/2016 at 6:47 PM. Helped by Ronnie, Anothony.

I ordered some parts for my Subaru and when I got them, they were used. The parts department was very combative and showed poor customer service. It is the first Subaru dealership that I have patronized where the service was lack luster. Every other dealership I have visited have given me the time of day and treated me like they enjoyed my money.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience, Great Sales person

By Jack on 8/2/2016 at 11:55 AM. Helped by Mach Kim.

Had a great experience at Quirk Subaru This is the second Subaru from Quirk after checking with other local dealers. Dealing with Mach Kim was a pleasure. After searching for vehicle with the equipment I realy wanted I found it at Quirk in a 2017 Outback. Mach was very knowledgable about his product. John Barry

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

bait & switch

By Chris D. on 8/2/2016 at 4:45 PM. Helped by kristie mahan.

I'm seeing a theme from lots of other online reviewers. Wish I had taken the time to read them before heading over. Very nice exchange via phone & email. Found the car I wanted, called to confirm it was on the lot so I could drive it and move forward. Got there, no car. But, miraculously, they have all these OTHER cars for you to look at. Kristie Mahan - the internet lead/biz dev person - flat out lied to me. No risk of ethics or moral high-ground at Quirk. There are plenty of other Subaru dealers around - do yourself a favor and work with one of them.

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
4   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

Horrible Experience!

By Tamar Gomes on 8/1/2016 at 8:08 PM. Helped by Jonathan Theodat.

My experience there was exactly why many people hate going to car dealerships. The people that I met there were friendly but they were very pushy and aggressive to the point that it was uncomfortable. I had an appointment set up with Tim Long to look at a particular car. When I arrived someone else, Jonathan Theodat, came out to my car as I was getting out. I told him that I had an appointment with Tim, he said that he would let Tim know and in the mean time he would help me to get started. Jonathan, although he was very nice, was quite pushy in trying to make a sale. He asked several times if I would make a purchase that day, even though I told him from the beginning that I was gathering information and pricing and would return in 2 days with my husband if the price was right. He and his boss told me that the price they were offering would only be good that day and kept trying to push me into the sale. They even said that I could call my husband and that's what cell phones are for. I again told them that he was unavailable and that I would not be signing any papers that day. They told me many times about how they sell a lot of cars and are a volume dealership, I'm guessing that was an attempt to make me think their prices were lower. That day I visited 2 other dealerships that were much more welcoming and less aggressive and they also offered better prices from the start. I was there for about an hour and a half, no one ever got Tim for me, so I didn't even meet the person I had an appointment with, and they also did not have the car available that I was told was there. I sent Jonathan an email that evening telling him why I did not call to accept their offer and to provide feedback to him about their sales approach. I wanted to let him know that it made me feel uncomfortable and that because of the way they treated me and the transparency of just wanting to get another sale I would not do business with them. I wanted to provide feedback to help him for the future so she would be aware of how his approach affects the customer and to let him know that he is losing sales because of it. I did not hear back by email. 3 days later I received a phone call from Jonathan asking if I already made a car purchase. I was in the midst of making a deal at another dealership. He offered to beat the price by $300. I declined, saying that although I appreciated the offer, I was not comfortable with the way they treated me from the beginning. I asked if he got my email and he said that he hadn't checked his email in several days, so I shared with him the same information and feedback over the phone. Instead of apologizing for and gracefully accepting the feedback, he said to me that it's not a big deal that he didn't get the sale. He said that the car business has been the same for over 20 years and people still have to buy cars and they will still make their sales. He said that they didn't even give me the "hard push" and that it was an easy push and even though I wasn't going to buy my car there that losing that sale is not something they would cry over. I told him that the other dealerships were more respectful and provided better prices from the outset. I was very clear in that I was trying to help him learn from this interaction for the future; however, he was not interested, was very defensive, and made it clear that he would not be changing his approach. Additionally in making my appointment to visit Quirk, I spoke with a woman on the phone who made the appointment for me the day before I visited. She then called me that morning to confirm that I would be coming. When I arrived, I met her in person, and she asked if my husband was coming, to which I told her that he was not and never planned to go that day. About an hour or so after I left the dealership I received another phone call from the same woman asking if I was planning to go over there. I told her that I had just been there and met her in person. She again asked me if my husband was supposed to be going over there too. ... It was all very strange and clear that they don't really care about customer service. They are more interested in getting people in the door and trying to sell to them immediately rather than listening to the customer. I would strongly discourage anyone from going to Quirk Subaru in Braintree for any purchase, based on my interactions there. Even in providing feedback to them, they were not interested. This is why I am submitting this review. I typically do not write reviews but I believe that other people should know this before they go so they can avoid it all together and have a better experience at another business.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Liars

By Beamergal9 on 2/4/2016 at 12:30 AM. Helped by Forgot their names (Tim?).

Horrible dealership! They have no morals. They will quote you one price via email then when you arrive they'll throw in that you'll have to pay a $900 destination fee (when the car is already at their dealership). They'll try and kick you out too if you attempt to approach their manager desk (wow, such important people!) and treat you like crap overall. The manager with glasses is particularly heinous.. It's such a mans club mentality in there, so you should especially stay away if you are a female! Not cool at all... they lost my potential business and hopefully many others! STAY FAR AWAY!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience and Great Salesperson

By Angela781 on 1/22/2016 at 8:05 PM. Helped by Hoeun Nuon.

My experience with the sale was excellent. Hoeun was very professional and personable. It was the quickest car purchase I ever made. The service department staff are friendly and very good. I would recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great day at Subaru!

By Haley A. on 1/24/2016 at 8:26 PM. Helped by Ryan Monsegue.

Hey everyone. I was at Subaru yesterday and had a really great experience! I'm a single girl and don't love the process of car buying from dealers but this one treated me very respectfully and didn't pressure me into anything I didn't want to do. I worked with Ryan M. who was awesome and great to be paired up with. He's very nice helpful and I would definitely recommend him and this dealership to anyone in the car buying business! Thanks :)

I would recommend this dealer.