Dealer 2-Year Rating

Overall Rating

2 / 5
Customer Service
2.3  
Friendliness
2.3  
Overall Experience
2  
Price
2.3  
Quality of Work
2.3  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

deceive advertisment

By BMWfullofsh... on 5/25/2018 at 7:14 PM. Helped by no idea, don't have time for more bull sh.....

They advertise cars with a lot of optional equipment at a great price but, actually, cars are basic models. When you get there, they try to sale you some other crap

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don’t believe a word they say!

By Mcros on 1/3/2018 at 4:41 AM. Helped by Gino.

Another scam used car lot!! They advertise they have amazing relationships with the finance companies and they can get you financed. As usual it’s a load of crap. I applied on line and within seconds was told I would need someone to co-sign. That was the extent of their relationships and help. I replied to this email and of course didn’t hear back. Three days later I received an email asking if there was anything else they could do for me. What a joke! If you have poor credit look elsewhere as they won’t do anything for you!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

R&B CROOKED OPERATORS

By Ken C on 7/8/2017 at 5:20 PM. Helped by John.

THE SLEAZIEST AUTO DEALER HERE ON PLANET EARTH DON'T BUY HERE - THESE PEOPLE ARE NASTY R&B CROOKED OPERATORS CENTER These people are super nasty! These people are super shady! These people are super sleazy! 1) They tried to cheat me out of my money 2) They tried to cheat me out of my time 3) They tried to cheat me out of the trailer 4) They tried to cheat me out of my review These people are so nasty that they are currently trying to remove my review here on Google. I have to stay at my computer (all day long) re-posting this crap just to keep this review online. The salesmen are super nasty and very disrespectful. They absolutely have no consideration or respect whatsoever. Their egos are too big. I've been here twice to buy their Rockwood 2608 travel trailer, to no avail. 1) The first salesman I spoke with, at their lot, said the trailer is 25k and he refused to negotiate or tell me what the lowest price was. He is totally incompetent. 2) The second time, I called, and they said the trailer is $22,500. The trailer is actually advertised on Craigslist for $19,888. 3) The third time, I drove 50 miles to their lot and the trailer's batteries were dead. They couldn't have shown the trailer if they wanted too. 4) I called and told them the batteries are dead and asked when they are going to get some new batteries? They told me they are going to fix the batteries. I told them, those batteries cannot be fixed, they have to be replaced. 5) Finally, I called and spoke with John, he claimed all I wanted to do was argue. No, I'm trying to buy this stupid trailer but these people have made it absolutely impossible with all of their dysfunction. 6) They kept telling me they were going to get some batteries to fix the trailer. I kept calling back to see if the trailer was ready and then I left town and was unable to return to purchase the trailer. 7) They finally got some batteries, but it was too late, I had already moved to another state. These people are totally incompetent and completely unprofessional. Treat you like family is a joke! Treat you like crap is more like it AVOID AT ALL COSTS ! ! ! FAKE REVIEWS No one I know writes positive reviews - almost no one. There are people who write positive reviews but not on car purchases. Don't believe a word of it. Especially, if there any words like; treat you like family, fantastic, wonderful, outstanding, perfect, impressive, pleasure, polite, warm and fuzzy, amazing, incredible, joyful, excellent, great, awesome, terrific, marvelous - most likely, these are fake reviews - people don't write like that - only crooked operators write like that...... If you notice most r&b reviewers have only 1 review = fake

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible Staff

By Neiko4669 on 5/31/2017 at 9:21 PM. Helped by Joe and Paul.

The staff members were very professional, efficient, and knowledgeable at there jobs. They explained everything very well and i would highly recommend them to others

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over and Beyond!!

By Tread4444 on 10/22/2016 at 2:02 PM. Helped by Jim.

First there was no pressure, a sales associate came to greet, then ask if there was a type of vehicle I was interested in looking at.. a small SUV was my first choice, a great selection, in different price range, I test drove three different SUV then started looking in the car section, 4 door is a must.. test drove two, then found 2015 Ford Fusion, drove it and knew this was the one for me:) loved how they were so friendly and again no pressure, I didn't buy that day, I needed to think on it.. and they said we're here 7 days a week if I decided it was right for me:) came back the next day, Drove off with my new car!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Service rating

By lin920 on 10/11/2016 at 4:39 PM. Helped by unknown.

Car was brought in for repair of an item discovered at purchase. Determined a warranty issue and recommended that I take it to dealer. No work was done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Communication and Easy Purchase

By Saber/Franz Froehlich on 10/6/2016 at 6:24 PM. Helped by Paul and Chris.

Paul and Chris made the purchase of both cars very easy. Financing was simple and quick. Will definitely come back again next time. Thank You for the great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best subaru

By Arnold Blanquel on 9/15/2016 at 9:47 PM. Helped by Don't remember right now.

No pressure at all From the staff lots of attention plus the pop corn is good and they have their own service department That means you don't have to deal with bad mechanic shops

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase

By sylvr1 on 8/19/2016 at 9:11 AM. Helped by Jim Moore.

My husband and I arrived at R&B auto and immediately Jim Moore approached us. He was not overbearing and answered all of our questions. This was a fast and smooth purchase with no haggling and no pressure. Jim and the staff were very professional and treated us like valued guests. Arrowhead CU was also on site for financing. The dealership even had food catered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice.

By dodgelover on 8/8/2016 at 5:43 PM. Helped by salesman and credit dept..

We made sure we did our homework on the truck we wanted. So we knew when we arrived what we wanted, it was just a matter of driver the truck and making sure the Carfax and carguru reports were accurate.The salesman John was awesome and knew we knew all about the truck so did not try an talk us in to anything else or try to sell us extra things we did not want. We were in and out in 2 hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to work with.

By The Red Roller on 7/13/2016 at 1:53 AM. Helped by Maurice.

Had what I wanted for a great price. Did not try to presure me to buy anything. Gave a good price on my trade in.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Overall a meh experience...

By Tristan M. on 6/16/2016 at 4:40 AM. Helped by Jim Moore.

I went here on Memorial Day looking for a specific car that would meet my needs. I originally found out about this location through the USAA used-car website, since that's my auto insurance company. This dealership had a car, that I liked, for a decent price. The car that I was interested in, was the 2012 Smart Passion Coupe. After being on the lot for around 3-5 mins, I was approached by Jim Moore, and given a test ride in the 2-door car. The car itself ran pretty normal for having 43,550k miles on it. The part that really bugged me, was that Jim didn't know that much about the car itself and wasn't talkative either. Let's just say that I knew more about the car than he did. After tooling around in the car, we headed back to the lot and went straight inside to talk numbers. Long story short the numbers did fit my budget, and I got the car for an exact $7k, which included the licensing and fees. It was a great deal to me. By the time everything was signed and I was ready to go, Jim had finished taking the decals off and dusting the car outside. This part kinda made me upset, for the simple fact that they didn't even wash my car nor vacuum the inside of it when I was ready to go. Also they shouldn't be promoting things if they're not going to abide by them. What do I mean be this? Well, while finding the car online I noticed that the car came with an offer. The offer stated that 50 gals. of free gas would be part of the deal, if the car was purchased. Jim didn't mention this offer once during the process of buying the car, which made me annoyed. Overall, it was a meh to an a-ok experience because of the $7k deal. Other than that I will not be referring you guys to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By GMC Mark on 6/5/2016 at 2:12 PM. Helped by Dustin Braun.

Great service and great employees. From buying my truck to having it serviced has been a good experience. I tell all my friends to call Dustin if they are looking for a car or truck.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome Experience

By acastro03 on 5/21/2016 at 7:18 PM. Helped by Jim Moore.

Jim Moore and everyone else involved in my purchase was very friendly and helpful. Went in with a tight budget and Jim helped me sort through the available cars, Finally settling on the best option. Smoothest car purchase yet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Pressure, easy to buy a car.

By James from Upland on 3/16/2016 at 3:29 PM. Helped by Carlos.

Great friendly service, Carlos helped me find a excellent used Honda Accord with low mileage. The whole experience was surprisingly easy and very pleasant. So much that I brought my son to buy his first car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Acuen on 3/12/2016 at 6:38 PM. Helped by Carlos, Paul.

Had a wonderful experience. Wasn't sure what to expect, but was surprisingly pleased by the selection and quality of cars. I would definitely recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely best experience!

By Jeffrey Mascolina on 3/5/2016 at 5:23 PM. Helped by John Serna.

Everyone was friendly and helpful. The staff personally made sure that every step of the car buying process was perfect. We had trouble with our credit but the finance department fought for us and got us a great rate! If you are looking to buy a car or truck, you have to take time to stop in at R & B!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

R&B is awesome!! The best dealership in town!

By ewady_85 on 3/1/2016 at 6:12 PM. Helped by N/A.

Recently I needed a new battery and couldn't find a good deal. I went over to the service department and the tech was very helpful. I was able to find the best rate possible at R&B!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and PainFree!!!

By nicoya99 on 3/1/2016 at 7:47 PM. Helped by Tony and Lance..

Everyone was so helpful and friendly. They would return all my calls and answer all my questions until I felt comfortable. I made the best choice for me with the help of TONY GRACIAS! He will help you until you find the right fit. I would recommend this dealer to all my family and friends. Their inventory is also great with lots of options and variety.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

R & B Treats you like Family

By Smile1025 on 3/1/2016 at 4:19 PM. Helped by Isaac Arroyo.

The service was excellent! They made myself and my family feel very welcome, however not pressured. We showed the sales man the truck we wished to purchase and we were done! My kids especially loved the popcorn in the lobby. Thank you R & B.

I would recommend this dealer.