Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE

By JohnV on 2/2/2017 at 3:57 AM. Helped by Mr. Rodgers service director and mrs. miracle the district rep.

COMPLETELY blown away by this dealership.Needed some warranty work completed on my truck due to a power steering FAILURE. Dealship blamed my lift and tires then wanted to charge me 2200 dollars to fix it. Thank god rough county stands by there products and customers. I will never buy another GM product because of this dealership. I would recommend anyone go to them. Best part is I asked for a full report of how and why it was related to my lift In a written statement and I basically got a run around story on paper. Do not expect professionalism or quality customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience I've Ever Had

By DavePSJ on 7/16/2016 at 5:53 AM. Helped by Jim Wood, Salesman.

I recently purchased a Certified Pre-owned Civic from Ron Norris and I have never completed a sale as quickly or hassle free in over 20 car purchases during my lifetime. I did a lot of research on the value of the car I purchased and the value of my trade in and received a fair deal. My salesman, Jim Wood, was very helpful and professional throughout the process. I never got the "let me talk to my manager" runaround that is common at most dealerships. The most pleasant surprise was in the closing office when I rejected the offer of an extended warranty and got a simple reply of "OK", not the usual hard sell scare tactics I've experienced at every other dealership I've purchased from. Everyone I had contact with in the dealership was pleasant and professional. I would recommend Ron Norris to anyone considering the purchase of a Honda.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price

Best dealer experience ever

By farleymann on 4/29/2014 at 10:23 PM. Helped by Various.

I hate the new car buying experience with all that BS negotiating and "I have to talk to my manager" stuff, but Ron Norris Honda changed that for my wife and me. We've bought several Hondas from them over the last 10 years or so, and the experience has always been great.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The first time I had a problem with Ron Norris Service...

By radarguy on 4/4/2013 at 2:48 AM. Helped by Service Tech.

The first time I had a problem with Ron Norris Service was when I took my daughter's 2000 CRV in for a loud rattle going over large bumps like speed bumps. The service department said that the problem was in the steering rack which would need replacing. Over $1000 to fix. I asked if it was a safety hazard and they said no so I put it off. I have my own factory manuals and tied in to service bulletins so I did some homework and found that the very specific complaint was on a service bulletin where the rubber mounts fail in the REAR of the car. It was easy enough for me to crawl under the car and I could see that the rubber was split. They simply preferred to charge me a grand and replace the rack while not fixing the problem at all as apposed to dealing, in my behalf, with Honda of America to cover the repair. The second time I was just recently when I was informed by Discount Tire that I had an alignment problem with my rear wheels on my 2007 Civic EX. I took it in to Ron Norris to see what they would say. I know that this was a service bulletin issue before I went in because my wife's 2007 Civic had already had the repair done before we had bought it. They made no offer to work with me to cover even the parts. They wanted $46 just to put it on the rack and check it. Not only that they wanted to put in homemade links not the factory new links. I had never heard of that from a dealer. The service tech was trying to convince me that he was saving me money. I was looking at over $500 repair. I told them that I was going to check with Holler Honda before I would commit. So on the way home I called Holler parts department to see if they stocked the kit that was required or could get it. He not only found the kit in the computer but voluntarily went to the service manager on my behalf to explain my situation. He came back and said that the service manager would plead with Honda America to cover the repairs and then apologized that they could not cover the cost of the tires. I was not asking for that. I drove straight over there to Holler on 436 and they bent over backwards to accommodate me. They did the whole repair with the factory kit and did not charge me for anything. I was even willing to pay for the re alignment but no they covered that too. What a contrast. Now the kicker is that I wrote a personal letter, not an email, to Ron Norris explaining the quality of service that I received and how I was treated so differently at Holler. It has been over two months since I sent the letter and I have yet to receive any kind of response. How disappointing. If you are buying a car there they are probably all right. I have not done that, but I will never ask them to perform any more service on any of my Hondas which I have several.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and family have been dealing with Ron Norris...

By huffsw on 12/3/2012 at 6:39 PM. Helped by Josh Norris, Dave Thorson & Scott.

My wife and family have been dealing with Ron Norris Honda for a number of years and feel that the overall customer service along with the helpful staff of professional sales people are a genuine assett to Titusville, FL. We encourage all of our friends and family to shop and compare this dealership to all others in Titusville. They are quickly impressed by the outstanding products and professionalism of Ron Norris of Titusville. Easy to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

We checked with a dealership in Daytona to lease a Honda...

By johnpegman on 9/9/2012 at 12:55 PM. Helped by Dave Thorson.

We checked with a dealership in Daytona to lease a Honda Fit. We later talked to a couple in a shopping center parking lot with a Fit. They recomended Ron Noris where they got theirs. A short drive south from Edgewater and we met Dave. Very nice guy and helped us a lot. They gave us $900 more for our trade in than Daytona did. A deal was quickly done and we now have a new blue Fit that we love, Great place to get a car and no pressure. If you are looking for a Honda, go see Dave

I would recommend this dealer.